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Article
Publication date: 1 January 2002

Maja Konecnik

The paper points out the image of a destination as a possible source of competitive advantage of the destination. A review of the literature is included showing the rising…

Abstract

The paper points out the image of a destination as a possible source of competitive advantage of the destination. A review of the literature is included showing the rising importance of the image of a destination. Slovenia's image as a tourist destination perceived by foreign tourist experts is analysed. Interesting mountains and lakes, beautiful natural attractions and interesting and friendly people were identified as the most typical attributes of Slovenia's image from the foreign tourist experts' point of view. The significant differences in Slovenia's image between those experts familiar with Slovenia compared to those experts who are only just aware of Slovenia are presented. The research shows that familiarity with Slovenia increases a tourist expert's image of Slovenia, especially the perceptual/cognitive component. According to the results of discriminant analysis, the discriminant attributes of Slovenia's image for each group are emphasised. Slovenia's appealing food and modern health resorts were the discriminant attributes for the group of tourist experts that is familiar with Slovenia, while traditional events were the distinguish attribute for the group of experts that is only just aware of Slovenia. Suggestions as organising familiarisation tours that include tour operators, travel agents and travel writers seemed to be a proper way of boosting Slovenia's image compared to other competitive tourist destinations.

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Article
Publication date: 1 December 2003

F. Filser, P. Kocher and L.J. Gauckler

A new process called direct ceramic machining was successfully applied for the fabrication of dental restorations and technical components. It uses prefabricated, easy to…

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1140

Abstract

A new process called direct ceramic machining was successfully applied for the fabrication of dental restorations and technical components. It uses prefabricated, easy to machine ceramic blanks. The shape of a ceramic component is machined with enlarged contours to compensate for the sintering shrinkage. Afterwards the machined component is sintered to full density and thereby shrinks to its final dimensions. Technical components from 5 to 100 mm in size possessing features of 1/10th mm to several millimeters and dental restorations were fabricated sucessfully, and thus demonstrate the capability for rapid production of ceramic functional prototypes. The dimensional accuracy is about 20 μm with a relative accuracy of 0.1 per cent of the component's length. Thus accurate net‐shape of the components could be achieved without hard machining.

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Assembly Automation, vol. 23 no. 4
Type: Research Article
ISSN: 0144-5154

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Article
Publication date: 30 May 2020

Nicholas J. Ashill, Rania W. Semaan, Tanya Gibbs and Aaron Gazley

Despite major market-orientated reforms to enhance the competitive advantage of Russian domestic firms, the antecedents and consequences of frontline employee (FLE…

Abstract

Purpose

Despite major market-orientated reforms to enhance the competitive advantage of Russian domestic firms, the antecedents and consequences of frontline employee (FLE) customer orientation (CO) remain poorly understood. Acknowledging this paucity of research, the authors draw upon a hierarchical model of personality to examine personality trait determinants of CO and job performance in the context of the Russian financial services sector.

Design/methodology/approach

Data was collected from 186 FLEs using a self-administered survey questionnaire and analyzed using AMOS.

Findings

The results identify which basic personality traits matter in translating FLE CO behavior into higher job performance in the Russian retail-banking sector.

Research limitations/implications

Limitations of the study include the generalizability of the findings within one organizational context. Future research should examine whether the found associations hold true for FLEs working in other service sectors in other parts of the country.

Practical implications

Study findings differ significantly to Western-based research and provide valuable insight into the process that motivates Russian FLEs in a commercial retail setting to perform better in their jobs.

Originality/value

This is the first empirical study that employs a hierarchical model of the effects of basic personality traits on FLE CO and job performance in a former socialist/communist economy. We also advance existing research on FLE CO by distinguishing between two types of CO behavior. Findings provide an understanding of those personality traits that affect the ability of Russian FLEs to better satisfy customer needs and to interact and serve customers in an enjoyable way.

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International Journal of Bank Marketing, vol. 38 no. 5
Type: Research Article
ISSN: 0265-2323

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Book part
Publication date: 10 December 2015

Dekar Urumsah

The concept and practice of e-services has become essential in business transactions. Yet there are still many organizations that have not developed e-services optimally…

Abstract

The concept and practice of e-services has become essential in business transactions. Yet there are still many organizations that have not developed e-services optimally. This is especially relevant in the context of Indonesian Airline companies. Therefore, many airline customers in Indonesia are still in doubt about it, or even do not use it. To fill this gap, this study attempts to develop a model for e-services adoption and empirically examines the factors influencing the airlines customers in Indonesia in using e-services offered by the Indonesian airline companies. Taking six Indonesian airline companies as a case example, the study investigated the antecedents of e-services usage of Indonesian airlines. This study further examined the impacts of motivation on customers in using e-services in the Indonesian context. Another important aim of this study was to investigate how ages, experiences and geographical areas moderate effects of e-services usage.

The study adopts a positivist research paradigm with a two-phase sequential mixed method design involving qualitative and quantitative approaches. An initial research model was first developed based on an extensive literature review, by combining acceptance and use of information technology theories, expectancy theory and the inter-organizational system motivation models. A qualitative field study via semi-structured interviews was then conducted to explore the present state among 15 respondents. The results of the interviews were analysed using content analysis yielding the final model of e-services usage. Eighteen antecedent factors hypotheses and three moderating factors hypotheses and 52-item questionnaire were developed. A focus group discussion of five respondents and a pilot study of 59 respondents resulted in final version of the questionnaire.

In the second phase, the main survey was conducted nationally to collect the research data among Indonesian airline customers who had already used Indonesian airline e-services. A total of 819 valid questionnaires were obtained. The data was then analysed using a partial least square (PLS) based structural equation modelling (SEM) technique to produce the contributions of links in the e-services model (22% of all the variances in e-services usage, 37.8% in intention to use, 46.6% in motivation, 39.2% in outcome expectancy, and 37.7% in effort expectancy). Meanwhile, path coefficients and t-values demonstrated various different influences of antecedent factors towards e-services usage. Additionally, a multi-group analysis based on PLS is employed with mixed results. In the final findings, 14 hypotheses were supported and 7 hypotheses were not supported.

The major findings of this study have confirmed that motivation has the strongest contribution in e-services usage. In addition, motivation affects e-services usage both directly and indirectly through intention-to-use. This study provides contributions to the existing knowledge of e-services models, and practical applications of IT usage. Most importantly, an understanding of antecedents of e-services adoption will provide guidelines for stakeholders in developing better e-services and strategies in order to promote and encourage more customers to use e-services. Finally, the accomplishment of this study can be expanded through possible adaptations in other industries and other geographical contexts.

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E-services Adoption: Processes by Firms in Developing Nations
Type: Book
ISBN: 978-1-78560-709-7

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Book part
Publication date: 10 August 2010

Gordon Burt

The Wikipedia (2008) entry for mathematical sociology cites four books with ‘mathematical sociology’ in the title: Coleman (1964), Fararo (1973), Leik and Meeker (1975)

Abstract

The Wikipedia (2008) entry for mathematical sociology cites four books with ‘mathematical sociology’ in the title: Coleman (1964), Fararo (1973), Leik and Meeker (1975) and Bonacich (2008). Fararo (1973, pp. 764–766) provides a guide to the literature in mathematical sociology covering journals, bibliographies, reviews and expository essays, readers, texts, original monographs and research papers. Many of the references are either broader than mathematical sociology, for example, concerning the behavioural sciences in general, or narrower, dealing with a particular topic within sociology, or concerning a related field such as social psychology. Three classical original monographs are identified: Dodd (1942), Zipf (1949) and Rashevsky (1951). Included in a second generation of monographs is Coleman's (1964)An Introduction to Mathematical Sociology’. Could it be that this is the first use of the phrase ‘mathematical sociology’?

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Conflict, Complexity and Mathematical Social Science
Type: Book
ISBN: 978-1-84950-973-2

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Book part
Publication date: 30 April 2008

Stephen DeLurgio

This is a study of forecasting models that aggregate monthly times series into bimonthly and quarterly models using the 1,428 seasonal monthly series of the M3 competition…

Abstract

This is a study of forecasting models that aggregate monthly times series into bimonthly and quarterly models using the 1,428 seasonal monthly series of the M3 competition of Makridakis and Hibon (2000). These aggregating models are used to answer the question of whether aggregation models of monthly time series significantly improve forecast accuracy. Through aggregation, the forecast mean absolute deviations (MADs) and mean absolute percent errors (MAPEs) were found to be statistically significantly lower at a 0.001 level of significance. In addition, the ratio of the forecast MAD to the best forecast model MAD was reduced from 1.066 to 1.0584. While those appear to be modest improvements, a reduction in the MAD affects a forecasting horizon of 18 months for 1,428 time series, thus the absolute deviations of 25,704 forecasts (i.e., 18*1,428 series) were reduced. Similar improvements were found for the symmetric MAPE.

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Advances in Business and Management Forecasting
Type: Book
ISBN: 978-0-85724-787-2

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Article
Publication date: 1 September 2006

Robert Conti, Jannis Angelis, Cary Cooper, Brian Faragher and Colin Gill

This empirical paper seeks to address the neglected work condition aspect of lean production (LP) implementation, specifically the relationship between LP and worker job stress.

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Abstract

Purpose

This empirical paper seeks to address the neglected work condition aspect of lean production (LP) implementation, specifically the relationship between LP and worker job stress.

Design/methodology/approach

The Karasek job stress model was used to link shopfloor practices to expected worker stress. The model incorporates the effects of job demands (physical and psychological), job control and social support. The study employs management and worker questionnaires, management interviews and structured plant tours. The response variable is total worker job stress – the sum of the physical and mental stress levels. The independent variable for the first question is the degree of lean implementation at the sites.

Findings

The results are based on 1,391 worker responses at 21 sites in the four UK industry sectors. About 11 tested practices are significantly related to stress and an unexpected non‐linear response of stress to lean implementation is identified. Results indicate that LP is not inherently stressful, with stress levels significantly related to management decisions in designing and operating LP systems.

Practical implications

The hypotheses tests shed light on the relationships between LP practices and job stress, and reveal a significant managerial influence on stress levels. The regression model shows the scale and significant lean practices of this influence, with the work practices explaining 30 percent of job stress variations. The stress reduction and stress control opportunities identified in the study show the potential for designing and operating effective lean systems while also controlling stress levels.

Originality/value

This is the first known multi‐industry empirical study of the relationship of job stress to a range of lean practices and to the degree of lean implementation.

Details

International Journal of Operations & Production Management, vol. 26 no. 9
Type: Research Article
ISSN: 0144-3577

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Article
Publication date: 1 February 1983

EDWARD T. LEE

Algorithms for the construction of the Chomsky and Greibach normal forms for a fuzzy context‐free grammar using the algebraic approach are presented and illustrated by…

Abstract

Algorithms for the construction of the Chomsky and Greibach normal forms for a fuzzy context‐free grammar using the algebraic approach are presented and illustrated by examples. The results obtained in this paper may have useful applications in fuzzy languages, pattern recognition, information storage and retrieval, artificial intelligence, database and pictorial information systems.

Details

Kybernetes, vol. 12 no. 2
Type: Research Article
ISSN: 0368-492X

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Article
Publication date: 1 February 2000

A.N. Pavlov, S.S. Sazhin, R.P. Fedorenko and M.R. Heikal

Detailed results of numerical calculations of transient, 2D incompressible flow around and in the wake of a square prism at Re = 100, 200 and 500 are presented. An…

Abstract

Detailed results of numerical calculations of transient, 2D incompressible flow around and in the wake of a square prism at Re = 100, 200 and 500 are presented. An implicit finite‐difference operator‐splitting method, a version of the known SIMPLEC‐like method on a staggered grid, is described. Appropriate theoretical results are presented. The method has second‐order accuracy in space, conserving mass, momentum and kinetic energy. A new modification of the multigrid method is employed to solve the elliptic pressure problem. Calculations are performed on a sequence of spatial grids with up to 401 × 321 grid points, at sequentially halved time steps to ensure grid‐independent results. Three types of flow are shown to exist at Re = 500: a steady‐state unstable flow and two which are transient, fully periodic and asymmetric about the centre line but mirror symmetric to each other. Discrete frequency spectra of drag and lift coefficients are presented.

Details

International Journal of Numerical Methods for Heat & Fluid Flow, vol. 10 no. 1
Type: Research Article
ISSN: 0961-5539

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Article
Publication date: 1 January 1988

J. Joseph Cronin and Thomas J. Page

This article investigates the relative impact which marketing growth strategies have on profit performance as opposed to strategic debt utilisation, asset management, and…

Abstract

This article investigates the relative impact which marketing growth strategies have on profit performance as opposed to strategic debt utilisation, asset management, and margin management. A structural equation approach is used to assess which areas deserve the greatest attention in the process of making strategic decisions. Implications for management and future research are offered.

Details

European Journal of Marketing, vol. 22 no. 1
Type: Research Article
ISSN: 0309-0566

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