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Article
Publication date: 30 November 2005

Ali H. Muhammad and H. I. Hamdy

This study examines the relationships among those who have experienced burnout, supervisory support and work outcomes (job satisfaction, organizational commitment, and…

Abstract

This study examines the relationships among those who have experienced burnout, supervisory support and work outcomes (job satisfaction, organizational commitment, and intension to leave) within the framework of the Arabic culture. Supervisory support is proposed to moderate the relationships between experienced burnout and work outcomes. Data from 308 Arab employees from 7 Kuwait business organizations indicate that: (1) experienced burnout is negatively related to job satisfaction, and organizational commitment, (2) experienced burnout is positively related to intention to leave and, (3) supervisory support moderate the relationships between experienced burnout and work outcomes.

Details

International Journal of Commerce and Management, vol. 15 no. 3/4
Type: Research Article
ISSN: 1056-9219

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Article
Publication date: 20 March 2009

P. Rani Thanacoody, Timothy Bartram and Gian Casimir

The aim of this paper is to examine the effects of burnout and supervisory social support on the relationship between work‐family conflict, and intention to leave of…

Abstract

Purpose

The aim of this paper is to examine the effects of burnout and supervisory social support on the relationship between work‐family conflict, and intention to leave of cancer workers in an Australian health care setting.

Design/methodology/approach

Data collected from a public hospital of 114 cancer workers were used to test a model of the consequences of work‐family conflict. The strength of the indirect effects of work‐family conflict on intention to leave via burnout will depend on supervisor support was tested by conducting a moderated mediation analysis.

Findings

Path analytic tests of moderated mediation supported the hypothesis that burnout mediates the relationship between work‐family conflict (i.e. work‐in‐family conflict and family‐in‐work) and intention to leave the organisation and that the mediation framework is stronger in the presence of higher social supervisory support. Implications are drawn for theory, research and practice.

Originality/value

This study applies the innovative statistical technique of moderated mediation analysis to demonstrate that burnout mediates the relationship between work‐family conflict and intention to leave the organisation and that the mediation framework is stronger in the presence of lower social supervisory support. In the context of the continued shortage of many clinician groups theses results shed further light on the appropriate course of action for hospital management.

Details

Journal of Health Organization and Management, vol. 23 no. 1
Type: Research Article
ISSN: 1477-7266

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Article
Publication date: 1 August 2001

Kuo‐Ching Chiou and Lee‐Ing Tong

Reliability engineers must not only consider the consumption of energy, capital and material resources, but also seek more economic means of completing experiments…

Abstract

Reliability engineers must not only consider the consumption of energy, capital and material resources, but also seek more economic means of completing experiments effectively. This study derives formulae for computing ratios of expected type‐II censoring times and expected complete sampling times when the lifetime adheres to two‐parameter Pareto and Rayleigh distributions. Utilizing such formulae allows the construction of tables providing information about how much experiment time can be saved by employing a type‐II censoring plan instead of a complete sampling plan. Engineers can employ the proposed tables to determine the censoring number, the initial sample size and the other relevant parameters for reducing the total experiment time. Illustrative examples demonstrate the effectiveness of the proposed procedure.

Details

International Journal of Quality & Reliability Management, vol. 18 no. 6
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 1 January 2021

Prashant Raman and Kumar Aashish

Consumers in India are increasingly using mobile payment systems (MPSs) to make online and offline payments. Digital payment applications are gradually being used as…

Abstract

Purpose

Consumers in India are increasingly using mobile payment systems (MPSs) to make online and offline payments. Digital payment applications are gradually being used as surrogates for cash, checks and plastic money. The motive behind this research is to analyze the different antecedents that impact the users' willingness to continue using the MPS in India.

Design/methodology/approach

An extensive study of the literature review supports the creation of a framework that describes the continuance intention of using MPS. Data from a survey of 612 respondents from India were collected to assess the research model. The study used partial least squares (PLS)–structural equation modeling (SEM) technique to empirically validate the framework developed.

Findings

The outcomes of the research suggest that service quality, attitude, effort expectancy and perceived risk act as influencing antecedents of continuance intention to use MPS. Determinants like perceived trust, convenience and social value have no influence on users' continuance intention. SEM analysis has verified the proposed model, which explains 50.7% of the variance of the users' continuance intention of using MPSs.

Research limitations/implications

The research is built upon cross-sectional data carried out in India. Hence, the outcomes of the study are limited to this region only.

Practical implications

Engaging with the consumers for a long time and enabling their continuance usage are extremely important for firms offering mobile payment services. The managerial implications provide insights into the different ways to capture new business opportunities to the firms rendering mobile payment services in the wake of changing consumer behavior.

Originality/value

This research tries to analyze users' continuance intention to use MPS in India. Although many research studies have investigated the willingness of the individuals to adopt novel technology in different frameworks, there are hardly any empirical studies carried out to analyze the antecedents of users' continuance intention to use MPSs.

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Article
Publication date: 3 February 2020

Ali Safari, Arash Adelpanah, Razieh Soleimani, Parisa Heidari Aqagoli, Rosa Eidizadeh and Reza Salehzadeh

This study aims at investigating the effect of psychological empowerment on job burnout and competitive advantage with the mediating role of organizational commitment and…

Abstract

Purpose

This study aims at investigating the effect of psychological empowerment on job burnout and competitive advantage with the mediating role of organizational commitment and creativity.

Design/methodology/approach

The statistical population included all the managers and staffs of Tooka Company in Iran, and for data analysis, 120 completed questionnaires were used. Data analysis was carried out by SPSS 18 and Amos 20 software and structural equation modeling method. To test the mediating relationships, bootstrap method was used.

Findings

The findings showed that psychological empowerment has a significant direct effect on job burnout and competitive advantage. Also, psychological empowerment has a significant indirect effect on job burnout through the mediating role of organizational commitment. In addition, psychological empowerment has a significant indirect effect on competitive advantage through the mediating role of organizational creativity.

Originality/value

This study is among the first to investigate the relationship between psychological empowerment, job burnout, competitive advantage, organizational commitment and creativity.

Objetivo

El trabajo tiene como objetivo investigar el efecto del empoderamiento psicológico en el burnout y la ventaja competitiva, junto con el papel mediador del compromiso y la creatividad de la organización.

Diseño/metodología/aproximación

La población incluyó a todos los gerentes y personal de la Compañía Tooka en Irán. Para el análisis de datos se utilizaron 120 cuestionarios completos. El análisis de los datos se realizó mediante el software SPSS 18 y Amos 20 y el método de modelado de ecuaciones estructurales. Para probar las relaciones de mediación, se utilizó el método bootstrap.

Resultados

Los resultados muestran que el empoderamiento psicológico tiene un efecto directo significativo en el burnout y la ventaja competitiva. Además, el empoderamiento psicológico tiene un efecto indirecto significativo en el burnout a través del papel mediador del compromiso organizacional. Además, el empoderamiento psicológico tiene un efecto indirecto significativo sobre la ventaja competitiva a través del papel mediador de la creatividad organizacional.

Originalidad/valor

Este trabajo es uno de los primeros en investigar la relación entre empoderamiento psicológico, burnout, ventaja competitiva, compromiso organizacional y creatividad.

Objetivo

A pesquisa atual teve como objetivo investigar o efeito do empoderamento psicológico na síndrome de Burnout no trabalho e na vantagem competitiva com o papel mediador do compromisso organizacional e da criatividade.

Desenho/metodologia/abordagem

A população estatística inclui todos os gestores e funcionários da Tooka Company no Irã e para a análise de dados, foram utilizados 120 questionários. A análise de dados foi realizada em SPSS 18 e amos 20 e com a metodologia de equações estruturais. Para testar os relacionamentos mediadores, o método bootstrap foi usado.

Resultados

Os resultados mostraram que o empoderamento psicológico tem um efeito direto significativo no Burnout no trabalho e na vantagem competitiva. Além disso, o empoderamento psicológico tem um efeito indireto significativo no Burnout no trabalho através do papel mediador do compromisso organizacional. Além disso, o empoderamento psicológico tem um efeito indireto significativo na vantagem competitiva através do papel mediador da criatividade organizacional.

Originalidade/valor

Esta pesquisa está entre as primeiras a investigar a relação entre empoderamento psicológico, Burnout no trabalho, vantagem competitiva, compromisso organizacional e criatividade.

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Article
Publication date: 6 July 2020

Jengchung Victor Chen, Sorawit Biamukda and Sinh Thi Thu Tran

This study aims at investigating the effects of two-way review system and how reach and richness of information influence the perceptions of risks and benefits among…

Abstract

Purpose

This study aims at investigating the effects of two-way review system and how reach and richness of information influence the perceptions of risks and benefits among service providers and their intention to continue sharing their property on sharing economy.

Design/methodology/approach

To generate the variance, a 2 × 2 × 2 full factorial experiment was conducted to collect data. The research model was then tested using the structural equation model technique.

Findings

The study finds that reach of information predicts the social and economic benefits among service providers, while richness of information negatively relates to perceived informational privacy risks, which, in turn, significantly influence the decision of the service providers to continue sharing. The results also suggest that the existence of the two-way review system weakens the effects of reach on perceived social benefits and of richness on perceived informational privacy risks.

Originality/value

The present study investigates the two-way review system as the intervention of platforms to protect the service providers. Also, the emphasis is on the service providers rather than on consumers on sharing economy platforms to investigate their behavioral intention as customers on such platforms.

Details

Industrial Management & Data Systems, vol. 120 no. 8
Type: Research Article
ISSN: 0263-5577

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Article
Publication date: 5 September 2009

Anastasios Zopiatis and Nicholas Orphanides

The purpose of this research is to investigate the burnout phenomenon in the food and beverage industry of Cyprus. The researchers aim to utilize the findings, first, to…

Abstract

Purpose

The purpose of this research is to investigate the burnout phenomenon in the food and beverage industry of Cyprus. The researchers aim to utilize the findings, first, to inform, thus educate, industry stakeholders as to the current status of the burnout phenomenon, and second, to develop and propose specific practical preventive measures that mitigate the burnout effects.

Design/methodology/approach

Following a comprehensive literature review, a questionnaire was developed and administered to a randomly identified sample of 1,000 food and beverage professionals in Cyprus. These included individuals currently holding full time positions, both at an operational and managerial level, in licensed food and beverage establishments in Cyprus.

Findings

It was found that food and beverage employees in Cyprus score slightly higher in the dimension of emotional exhaustion (34.3 percent), slightly higher in the diminished level of personal accomplishment (29.0 percent) and similar in the depersonalization dimension (25.1 percent) compared with their American counterparts.

Originality/value

The findings of this research activity may serve as a guide to others outside of the Cyprus specific environment, to investigate burnout within distinct hospitality environments.

Details

British Food Journal, vol. 111 no. 9
Type: Research Article
ISSN: 0007-070X

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Article
Publication date: 22 February 2021

Roktim Sarmah, Neeraj Dhiman and Honey Kanojia

The present study aims to probe into the determinants of mobile wallet adoption by millennials with the assistance of extended technology acceptance model.

Abstract

Purpose

The present study aims to probe into the determinants of mobile wallet adoption by millennials with the assistance of extended technology acceptance model.

Design/methodology/approach

The data was collected from the students studying professional courses in leading private universities in the north region of India. Keeping in view of the objective and hypotheses, the Partial Least Square Structural Equation Modeling (PLS -SEM) technique was used to test the proposed model.

Findings

The tested model brings into notice the imperative observation, which clearly outlines that there are all significant relationships, which can be observed herein. To explicitly state: perceived ease of use (PEOU) has a significant positive relationship with the perceived usefulness followed by PEOU also shares a significant positive relationship with the behavioral intention, and lastly trust as a variable under study establishes a significant positive relationship with actual use (AU).

Research limitations/implications

Implications for the banking industry are to ensure the safety and privacy (financial information) confidential.

Originality/value

The present study contributes to the literature of mobile wallet in the developing nations.

Details

Journal of Indian Business Research, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1755-4195

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Article
Publication date: 31 August 2012

Sujeong Choi, KiJu (KJ) Cheong and Richard A. Feinberg

This study focuses on the management of job burnout among customer service representatives. The purpose of this study is to investigate whether supervisor support…

Abstract

Purpose

This study focuses on the management of job burnout among customer service representatives. The purpose of this study is to investigate whether supervisor support, monetary rewards, and career paths moderate the relationship between job burnout and turnover intentions.

Design/methodology/approach

The authors conducted a survey of 287 customer service representatives from seven call centers for the analysis. To validate the research model and test the hypotheses, the authors employed structural equation modeling, and for the moderating effects, the authors conducted a multi‐group analysis after dividing the moderating variables into high and low groups by using each of their means as a split point.

Findings

As expected, the results indicate that emotional exhaustion, depersonalization, and reduced personal accomplishment increased turnover intentions. Emotional exhaustion led to a sharp increase in depersonalization. The results for the three moderating variables indicate that not all interventions were always useful for all three components of job burnout. In particular, the application of supervisor support required considerable attention because it exacerbated the adverse effect of depersonalization on turnover intentions. Monetary rewards reduced turnover intentions under depersonalization, whereas they increased turnover intentions under reduced personal accomplishment. Career paths reduced turnover intentions under both depersonalization and reduced personal accomplishment.

Originality/value

This study contributes to the literature by demonstrating the moderating effects of supervisor support, monetary rewards, and career paths on the relationships between three components of job burnout and turnover intentions for customer service representatives from call centers.

Details

Managing Service Quality: An International Journal, vol. 22 no. 5
Type: Research Article
ISSN: 0960-4529

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Article
Publication date: 12 June 2017

Torsten J. Gerpott, Sebastian May and Gokhan Nas

In the field of mobile communications services (MCS), it is of importance to segment MCS users to support operators in better tailoring their offers to the needs of…

Abstract

Purpose

In the field of mobile communications services (MCS), it is of importance to segment MCS users to support operators in better tailoring their offers to the needs of specific customer groups. This paper analyzes the suitability of national origin of MCS subscribers to segment residential customers into groups with significantly diverging usage behaviors in a sample living in one of the Gulf Cooperation Council (GCC) member states with a large share of expatriates in its population, particularly from South Asian countries. If MCS use patterns vary considerably between nationals, South Asian migrants and other foreign nationalities, it makes much sense to segment customers at least into these three groups.

Design/methodology/approach

The investigation applies discriminant and regression analysis on a sample of 4,892 residential postpaid MCS customers in a GCC country. The sample comprises individual usage data of 2,446 national citizens and an equal number of non-nationals between July 2014 and July 2015, living in the focal country. The data set was extracted from the billing and customer management systems of a collaborating mobile network operator (MNO).

Findings

The results imply that national origin is a highly significant predictor of individual MCS usage. Nationals and all expatriates primarily differ in international voice and SMS usage but not in established national MCS and mobile internet use intensity. Among expatriates, South Asians consume more national and international voice minutes than migrants originating from other foreign nations.

Research limitations

The analysis is based on objective MCS usage data retrieved from an MNO’s data warehouse. It lacks information on customer perceptions of the utility of various MNO service categories and on other individual characteristics, such as the customers’ level of education or language proficiency. To overcome this limitation, empirical research is needed that incorporates additional objective customer descriptors as well as subjective perceptual constructs.

Practical implications

MNOs are well advised to develop service bundles and tariff portfolios specifically designed for nationals and for different groups of expatriates.

Originality/value

The paper extends the literature on MCS usage behavior in Arab states in general and on customer MCS usage segmentation based on individuals’ national citizenship in particular.

Details

Digital Policy, Regulation and Governance, vol. 19 no. 4
Type: Research Article
ISSN: 2398-5038

Keywords

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