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Article
Publication date: 1 April 2003

Zhu Yunxia and Herbert W. Hildebrandt

This paper aims to compare the Greek and Chinese rhetorical traditions and explore their influences on today’s business and marketing communication across relevant…

Abstract

This paper aims to compare the Greek and Chinese rhetorical traditions and explore their influences on today’s business and marketing communication across relevant cultures. In particular, it uses the Aristotelian persuasive orientations as reference points to introduce the Chinese rhetoric, and interpret cultural differences in persuasion from a historical and sociocultural perspective. It has been found that Greek and Chinese rhetoric and persuasion were developed to meet the needs of the social and cultural environments and this rule still applies to today’s business communication. The logical approach has been emphasised in the English rhetorical tradition while both qing (emotional approach) and li (logical approach) are the focus of persuasion in the Chinese tradition. This difference is also the root of cultural differences in modern business communication. Findings from both English and Chinese texts and data are examined to substantiate our focal argument.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 15 no. 1/2
Type: Research Article
ISSN: 1355-5855

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Article
Publication date: 3 August 2012

Helmut Hildebrandt, Timo Schulte and Brigitte Stunder

The purpose of this article is to share emerging evidence about the qualitative and economic benefits of integrating care, based on an innovative population‐based approach…

Abstract

Purpose

The purpose of this article is to share emerging evidence about the qualitative and economic benefits of integrating care, based on an innovative population‐based approach across a small region of Germany. The article aims to discuss the features that have similarities to the international discussion around managed care and accountable care, e.g. the use of a “gain share” model to incentivise all the main partners, and the quite unique approaches derived from a public health background. The operation of Gesundes Kinzigtal could be considered as a benchmark for the “Clinical commissioning groups” that are in development as a result of the Health and Social Care Act 2012 in the UK.

Design/methodology/approach

A regional health management company in cooperation with the physicians' network in the region and two health insurance providers has reorganized the delivery of care across all sectors towards improving the health of the population. The key features of the approach are summarised in the paper. Administrative and medical data obtained from the health insurance providers and from routine management monitoring are used to evaluate the benefits of the approach compared to control groups.

Findings

The project is beginning to demonstrate that this model of integrated care can be effective, with cost benefits and savings for the partners, and improved health outcomes for the population.

Research limitations/implications

The project started in 2006, and only early results of the first three to four years are reported here because of the use of claims data of health insurers.

Originality/value

The approach is an innovative model of integration in its combination of logistical re‐engineering of care processes, IT integration, public health and prevention measures. Its evaluation through an ambitious series of studies may have long‐term relevance for the organisation and management of care services internationally.

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Book part
Publication date: 9 May 2017

Margaret M. Kress

The situating of pimatisiwin as a framework for spatial justice and self-determination aids educators in strengthening their understandings of Indigenous knowledges to…

Abstract

The situating of pimatisiwin as a framework for spatial justice and self-determination aids educators in strengthening their understandings of Indigenous knowledges to support an authentic inclusion of Indigenous students with disabilities. Through the sharing of Canada’s colonial history, and by critically examining the principles of care within special education, the author exposes its relationship with ableism, normalcy, eugenics, and white privilege to show how Indigenous peoples continue to be marginalized in the twenty-first century. This justice work asks educators to shift their perspectives of inclusion and wellness through the insertion of an Indigenous lens, one to help them see and hear the faces and voices of disabled Aboriginal children and their kinships. The chapter discusses the social model of disability, the psychology of Gentle Teaching, Indigenous ethics, and principles of natural laws through the voices of Nehiyawak and other knowledge keepers, in order to suggest an agenda for educators to come to an understanding of an emancipatory and gentle education. Spatial justice and Indigenous epistemologies merge as synergistic, inclusive, and holistic entities, to support Aboriginal children and youth as both they and those who teach learn to celebrate disabled ontologies. The chapter concludes by presenting how Gentle Teaching and Indigenous ways of knowing should be honored in this quest of creating an equitable, caring, and inclusive society for all disabled Indigenous children and youth.

Details

Ethics, Equity, and Inclusive Education
Type: Book
ISBN: 978-1-78714-153-7

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Article
Publication date: 9 January 2019

Wen-Chin Tsao and Tz-Chi Mau

Consumer-generated online product reviews (OPRs) have become a crucial source of information for consumers; however, OPRs are increasingly being incentivized. The purpose…

Abstract

Purpose

Consumer-generated online product reviews (OPRs) have become a crucial source of information for consumers; however, OPRs are increasingly being incentivized. The purpose of this paper is to find a method of sponsorship and disclosure that could be considered ethically sound.

Design/methodology/approach

This study adopted a quasi-experimental approach to clarifying how the method of sponsorship impacts reader perceptions of OPRs in terms of helpfulness, credibility and purchase intention. Two experiments were performed on an online platform using data from 480 participants. Hypotheses were tested using analysis of covariance.

Findings

Meaning under the premise that sponsorship information is disclosed and not withheld from the readers, Study 1 revealed that experiential sponsorship is the best sponsorship. Study 2 revealed that featuring reviewers with greater influence in the online community increases the positive influence of disclosing experiential sponsorship on OPR persuasiveness.

Originality/value

The findings in this study provide rational incentives for firms to disclose sponsorship information, i.e. demonstrate high ethical standards in marketing. This was shown to create a win-win-win situation for consumers, firms and reviewers. Managerial implications for online marketing managers are also discussed.

Details

Aslib Journal of Information Management, vol. 71 no. 2
Type: Research Article
ISSN: 2050-3806

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Article
Publication date: 1 February 1942

H. Hildebrandt

TOGETHER with other interested bodies, the “Arbeitseinsatzverwaltung” (Labour Utilization Administration), has (or long been devoting increasing attention to the problem…

Abstract

TOGETHER with other interested bodies, the “Arbeitseinsatzverwaltung” (Labour Utilization Administration), has (or long been devoting increasing attention to the problem of supplementary training in the metal working industries. Formerly, these measures for the schooling and training of metal‐workers had been directed principally at improving the personal standard of efficiency of the individual; recently they have assumed a wider importance on account of the shortage of labour in certain of the metal‐working trades. The Labour Exchanges have concerned themselves directly with these schemes; in past years, with financial support, in collaboration with other agencies. Between 1933 and 1938, the training schemes sponsored by the Retch Labour Administration (Reichs‐Arbeitsverwaltung), dealt with a total of some 390,000 workers.

Details

Aircraft Engineering and Aerospace Technology, vol. 14 no. 2
Type: Research Article
ISSN: 0002-2667

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Article
Publication date: 11 December 2019

Josine van den Elsen and Brenda Vermeeren

Research findings are ambiguous regarding the effects of age on sustainable labour participation (SLP), defined as the extent to which people are able and willing to…

Abstract

Purpose

Research findings are ambiguous regarding the effects of age on sustainable labour participation (SLP), defined as the extent to which people are able and willing to conduct their current and future work. The purpose of this paper is to contribute by examining age effects on SLP by focusing on the moderating role of workload.

Design/methodology/approach

A mixed-method study was conducted in 2018. First, a survey was distributed among a sample of 2,149 employees of the Dutch central government. Second, 12 interviews with public sector employees took place to gain greater insight into the quantitative data collected.

Findings

Three components that reflect an employee’s SLP were studied: vitality, work ability and employability. The quantitative results, in general, showed that SLP decreased with ageing. However, in contrast to the hypothesis, the results showed a significant positive relationship between age and energy. Moreover, relationships between an employee’s age and certain aspects of their SLP were moderated by workload. The interviews helped to interpret these results.

Practical implications

The findings demonstrate that some of the older worker stereotypes are unfounded, and the important practical implications of these are discussed.

Originality/value

Earlier research has produced conflicting findings regarding the relationship between age and (aspects of) SLP. By investigating several aspects of SLP in separate regressions within this research, the specific influences of age have become clearer. Furthermore, the research provides fresh insights into the relationship between age and SLP by including moderating effects of workload.

Details

International Journal of Manpower, vol. 41 no. 5
Type: Research Article
ISSN: 0143-7720

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Article
Publication date: 1 February 2008

Martha Wetterhall Thomas

The purpose of this paper is to provide corporate communication educators and practitioners with historical information about the origins of their field, so that they may…

Abstract

Purpose

The purpose of this paper is to provide corporate communication educators and practitioners with historical information about the origins of their field, so that they may have a greater understanding of their own roles in the continuum of communication theory and practice.

Design/methodology/approach

Research into secondary and primary literature on the development of the medieval art of letter‐writing, ars dictaminis, frames an analysis of the career and influence of Thomas Sampson, a fourteenth‐century teacher of ars dictaminis and other business subjects. Sampson's textbook, Method of Letter‐writing, is compared to another example of the genre, The Principles of Letter‐writing, written some 250 years earlier by Anonymous of Bologna and published in a widely available current textbook.

Findings

Compared to The Principles of Letter‐writing, Sampson's text is direct, concrete, and demonstrates a high degree of audience awareness. Instead of separating theory from practice, Sampson integrates the two, producing engaging model letters that also function as case studies.

Originality/value

While today's rhetoricians do not accord Sampson the kind of respect they do the authors of more theoretical letter‐writing manuals, they concede that Sampson was an influential teacher. This paper concludes that Sampson's impact as an educator is itself worth studying. Copies of Method of Letter‐writing continued to circulate long after Sampson's death, contributing to the origins of corporate communication as we know it.

Details

Corporate Communications: An International Journal, vol. 13 no. 1
Type: Research Article
ISSN: 1356-3289

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Book part
Publication date: 20 September 2018

Jamie C. Gorman, David A. Grimm and Terri A. Dunbar

Teams focus on a common and valued goal, and effective teams are able to alter their behaviors in pursuit of this goal. When teams are viewed in the context of a dynamic…

Abstract

Teams focus on a common and valued goal, and effective teams are able to alter their behaviors in pursuit of this goal. When teams are viewed in the context of a dynamic environment, they must adapt to challenges in the environment in order to maintain team effectiveness. In this light, we describe various sources of team variation and how they combine with individual-level, team-level, and dynamical mechanisms for maintaining team effectiveness in a dynamic environment. The combination of these elements produces a systems view of team effectiveness. Our goals are to begin to define, both in words and in operational terms, team effectiveness from this perspective and to evaluate this definition in the context of team training using intelligent tutoring systems (team ITS). In addressing these goals, we present an example of real-time analysis of team effectiveness and some challenges for team ITS training based on a dynamical systems view of team effectiveness.

Details

Building Intelligent Tutoring Systems for Teams
Type: Book
ISBN: 978-1-78754-474-1

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Article
Publication date: 1 March 1998

Larry W. Howard

The competing values model (CVM) describes organizational culture in terms of what appear to be mutually exclusive value dimensions: structural control vs. flexibility…

Abstract

The competing values model (CVM) describes organizational culture in terms of what appear to be mutually exclusive value dimensions: structural control vs. flexibility, focus on internal vs. external stakeholders, and means vs. ends. The apparent paradox in simultaneously expressing competing values has implications for a variety of organizational phenomena, including leadership, decision making, and strategic management. The CVM thus offers promise for providing a common metric for multi‐level, trans‐organizational, and cross‐cultural analyses. To date, however, underlying assumptions regarding the competing values framework as a characterization of culture have not been fully validated. This research provides a test of the competing values model with methodology that is conceptually consonant with the paradoxical nature of the theory. Using a sample drawn from 10 U.S. organizations, a Qsort and multidimensional scaling analysis produce qualified support for a structure of organizational cultural values consistent with the CVM. Further, this study elaborates the CVM by suggesting a mechanism whereby the apparent paradox of competing values might be more effectively managed.

Details

The International Journal of Organizational Analysis, vol. 6 no. 3
Type: Research Article
ISSN: 1055-3185

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Article
Publication date: 1 June 2004

Glenn S. McGuigan, Gregory A. Crawford and Jessica L. Kubiske

This research used a sample of titles drawn from the Harvard Business School Core Collection to examine the holdings of libraries of institutions offering the Master of…

Abstract

This research used a sample of titles drawn from the Harvard Business School Core Collection to examine the holdings of libraries of institutions offering the Master of Business Administration degree within the state of Pennsylvania. Of  the  82 books selected from the Core Collection, the average number of books owned by the libraries was 25.3 (30.8 percent). In addition, the results showed that those libraries supporting AACSB accredited MBA programs owned significantly more of the sample of titles (37.06, 45.2 percent) than did libraries supporting non‐AACSB accredited programs (16.9, 20.6 percent).

Details

Collection Building, vol. 23 no. 2
Type: Research Article
ISSN: 0160-4953

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