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Investigates consumer perceptions of the utility of service guarantees in a table service restaurant setting. Uses conjoint analysis to determine the utility consumers assign to restaurants that varied along different levels of price, speed of service, quality of food, courtesy of server and service guarantee. The presence of an explicit service guarantee is not uniformly desirable in the selection of a table service restaurant.

The purpose of this article is to support current efforts by policymakers to limit the value of implicit bank debt guarantees that they are perceived as providing. It does so by analyzing the determinants of the value of such guarantees and by proposing a framework for categorizing and analyzing the host of different financial regulatory reform measures recently adopted and proposed.

The starting point is the observation that public authorities have provided the guarantor-of-last-resort function in more explicit form as part of the financial safety net. This choice has inadvertently further entrenched the perception that bank debt benefits from an implicit guarantee and, in the meantime, policymakers have decided to limit the value of such guarantees. To support these efforts, the present articles use a valuation framework based on concepts of contingent claims analysis to model the value of insurance of risky bank debt when the sovereign providing the guarantee can itself be risky. This framework allows one to monitor any progress made in reducing the value of these guarantees. It is applied here to a measure of implicit external (mostly from the sovereign) support for the debt of a panel of 184 large worldwide banks headquartered in 23 countries for the period from 2007 to 2012.

Consistent with the implications of the conceptual model, the empirical evidence suggests that implicit bank debt support is higher, the lower the bank's stand-alone creditworthiness and the higher the sovereign's creditworthiness. The result is consistent with previous work that showed that the decline in the value of implicit bank debt guarantees most recently observed owes much to reduced strength of the sovereigns seen as providing the guarantees. Obviously, a more desirable way to limit the value of implicit bank debt guarantees is to foster the intrinsic strength of banks. Alternative categories of policy measures aim at withdrawing the guarantee function or charging for its use.

The author is not aware of any similar work using a rigid theoretical and empirical framework to structuring the policy discussion on bank regulatory reform.

In the past, life insurance companies were mainly exposed to mortality risk, a risk they in principle could diversify by issuing a large number of similar and statistically independent policies. However, as more exotic life insurance policies have been offered, such as unit‐linked life insurance contracts and policies with bonus mechanisms and minimum rate of return guarantees, life insurance companies have also become exposed to financial risk. The financial risk is non‐diver‐sifiable and is likely to affect many, if not most, of the companies outstanding policies in the same direction. Although it is non‐diversifiable, the financial risk is (at least to some extent) hedgeable. Since the accumulated exposure to financial risk over all the policies issued by a life insurance company can be large, it is important that this risk be hedged so that the company is able to meet its obligations to the policyholders.

To propose a decision support model that can be used to design, implement and communicate effective and efficient service guarantees.

Based on in‐depth interviews by the author and on a recent literature review, the author has looked at different issues regarding service guarantees developed by services companies over the last five years.

The decision support model looks first at 12 key issues to examine before designing a service guarantee. If the preliminary analysis is conclusive, discussion about design and implementation is presented.

The main and original contribution of this model is to present to services marketing managers a step‐by‐step process, including preliminary analysis, marketing communication and performance analysis.

Studies reputation for service quality as a potential moderator of the relationship between a service guarantee and its impact on consumer perceptions of service quality, risk and purchase intent. A before‐after experimental design, set in the hotel industry, was employed to explore the impacts of a service guarantee for an outstanding versus a good service provider. Contrary to what had been implied in the past, the introduction of an explicit guarantee had no negative effect for the outstanding service provider in our study. In fact, the provision of a guarantee marginally improved expected quality, reduced perceived risk, and had no effect on purchase intent. However, for the good quality provider, the impacts were all positive and strong, and apart from the impact on perceived risk, the effects were significantly stronger than those for the outstanding quality provider. Our findings thus support the hypothesized moderating role of service quality.

In this paper, we study the role of government financial guarantees as catalyst for project finance (PF). On the one hand, the government's incentive compatibility and participation constraint determine the optimal portion of the loan to be backed. On the other, the borrowing interest rate satisfies the debtholders’ participation constraint. The project's sponsor may choose to underinvest or overinvest depending on its own capital contribution, the risk technology, the risk measurement errors, and the proportion of guarantee provided by the government. We derive the project optimal investment level as well as the government partial loan guarantee coverage. We also discuss the impact of the risk measurement errors on the project's credit spreads.

This paper attributes the clustered occurrence of over-guarantee crises of Chinese listed firms to behavioural interactions among them when engaged in guarantee decisions, verifying the existence of the peer effect (PE) and its role in the formation mechanism of such crises.

Reviewing the literature, the authors constructed a panel dataset of Chinese listed firms from 2011 to 2019 to empirically verify two types of PE by constructing industrial and regional PE indicators. The authors conduct grouped regressions according to firm heterogeneity and managers’ individual characteristics to explain the motives for the over-guaranteeing PE and also analysed the interaction between the financial market and the PE to reveal the external governance mechanism.

The authors find that the over-guarantee behaviour of Chinese listed firms exhibits strong industrial and regional correlations, which may lead to guarantee crises clustering. Firms with lower information quality, smaller asset size, and higher managerial overconfidence will be more likely to be influenced by other listed firms to over-guarantee. A favourable financial market environment can effectively inhibit listed firms from imitating the guaranteeing behaviour of peer firms.

This study’s results challenge the traditional theoretical perspective of independent financial decision-making, describe the interaction among listed firms in decision-making, and expand the existing theoretical literature on over-guaranteeing. The stickiness of guarantee behaviour may affect the accuracy of the authors’ estimations, and the differences between the industrial and regional PE require further research.

The PE of over-guaranteeing shows that a single firm has a “spill-over effect” on the guarantee decisions of other firms in the same industry or region. Improving the information environment of listed firms financing decision-making and establishing a more demanding guarantee access mechanism may reduce this dependence on listed firms’ decisions. Firms should also appropriately strengthen decision-making constraints on managers to avoid istortions in financial decisions due to managers’ personal cognitive biases.

Using PE theory, the authors explain the influence mechanisms of financial distress of Chinese listed firms due to industrial and regional clustering of over-guarantee behaviour from the perspective of behavioural interaction.

The purpose of this paper is to test the invulnerability of the guarantee network at the equilibrium point.

This paper introduces a tractable guarantee network model that captures the invulnerability of the network in terms of cascade-based attack. Furthermore, the equilibrium points are introduced for banks to determine loan origination.

The proposed approach not only develops equilibrium analysis as an extended perspective in the guarantee network, but also applies cascading failure method to construct the guarantee network. The equilibrium points are examined by simulating experiment. The invulnerability of the guarantee network is quantified by the survival of firms in the simulating progress.

There is less study in equilibrium analysis of the guarantee network. Additionally, cascading failure model is expressed in the presented approach. Moreover, agent-based model can be extended in generating the guarantee network in the future study.

The approach of this paper presents a framework to analyze the equilibrium of the guarantee network. For this, the systemic risk of the whole guarantee network and each node's contribution are measured to predict the probability of default on cascading failure. Focusing on cascade failure process based on equilibrium point, the invulnerability of the guarantee network can be quantified.

Although service guarantees are generally believed to give firms a competitive edge, much remains to be learned about the value of, and return on, this customer relationship management strategy. This study aims to examine the influence of implicit service guarantees on two important aspects of business performance: customer satisfaction and return on investment.

The study hypotheses are tested utilizing three different sources of secondary data to assess the study variables.

Over a four-year period, top implicit service guarantee provider firms generated superior market and financial performance in terms of customer satisfaction and return on investment than their industry peers

Research limitations/implications

The number of top implicit service guarantee provider firms used to test the study hypotheses is relatively small due to inherent constraints associated with using secondary data. Testing more exemplar firms against their respective industry averages would have been preferable and may have yielded even more robust findings.

Firms recognized for leveraging customer service skills and resources to “make right” any sources of customer dissatisfaction may achieve positional advantages associated with superior business performance. Therefore, focusing on building a firm's reputation for exceptional customer service provision may be a more effective approach than offering an explicit service guarantee.

This research offers support for contentions that customers value the implicit service guarantees associated with firms recognized for outstanding customer service and responds to calls for research that evaluates the specific information that must be communicated to customers to enhance the credibility and effectiveness of service guarantees.

Faced with the financing problem of small-medium enterprises (SMEs), China has attempted to establish as many as third party's collateral institutions. The paper aims to study the design of collateral arrangements including collateral fee rates, risk sharing, collateral capital requirements, types of collateral institutions and recollateral institution, etc.

The paper extends the model of Holmstrom and Tirole to develop the analytic framework of the theory of financing collateral. From the perspective of contract design, the paper establishes a moral hazard model focusing on the minimum capital requirement of the borrower under the condition of risk neutral and limited liability, while considering the structure of lender-collateral institution-borrower.

According to the research, only under certain conditions can third party's collateral arrangements tackle the financing problems of SMEs. Diversification, anti-collateral and linked-transactions are three means to improve financing conditions, but the most important way is efficient monitoring by collateral institutions, especially when it has relative advantage over the lender. In order to improve financing conditions of SMEs, China should rely more on efficient monitoring by banks not on excess development of collateral institutions, meanwhile relax rigid collateral supervision policies. Collateral institutions should be industry-specific, association or transaction-related type.

First, from the perspective of contract design, the paper analyzes the comprehensive institutional arrangements of third party's collateral considering mutual relationships of component elements and develops the analytic framework of the theory of third party's collateral, especially points out necessary conditions of its efficient arrangements. Second, the paper studies various efficient financing mechanisms under the institutional arrangements of third party's collateral and focusing on the role of monitoring and monitors, and the paper also has important policy implications, i.e. the paper should develop specific collateral institutions and promote monitoring role of credit institutions.