Search results

1 – 10 of 32
Article
Publication date: 1 April 2006

Lauren M. Trabold, Gregory R. Heim and Joy M. Field

The online retail industry is enormous, covering a great assortment of products and services. Yet, little research has examined whether determinants of success in online…

5601

Abstract

Purpose

The online retail industry is enormous, covering a great assortment of products and services. Yet, little research has examined whether determinants of success in online retailing are similar or differ by industry sector. The purpose of this study is to examine industry sectors separately to distinguish drivers associated with overall satisfaction for the online consumers in those sectors.

Design/methodology/approach

The paper uses ridge regression to examine how e‐service quality dimensions are associated with overall customer satisfaction for several e‐retailing sectors.

Findings

While several e‐service quality dimensions exhibit a similar impact across all sectors, several other dimensions exhibited sector‐by‐sector differences. The drivers that frequently differ across sectors include price perceptions, ease of returns and refunds, and privacy experience.

Research limitations/implications

As an exploratory study, research opportunities and limitations derive from the public source of data, sample sizes within some of the sectors, and the ridge regression methodology.

Practical implications

Related prior research examined individual e‐retailing sectors, leading to scattered sets of findings that cannot be triangulated. The research allows for comparison by the manager, and presents empirical insights for managers in several e‐retail sectors.

Originality/value

This paper is one of only a few studies to examine a consistent set of e‐service quality measures on a sector‐by‐sector basis. The paper is also unique in that it uses publicly available data sources to examine these relationships, providing managers with insights on how they might analyze such public data sets for their own usage.

Details

International Journal of Retail & Distribution Management, vol. 34 no. 4/5
Type: Research Article
ISSN: 0959-0552

Keywords

Article
Publication date: 20 September 2011

David Xiaosong Peng, Gensheng (Jason) Liu and Gregory R. Heim

The impact of information technology (IT) on mass customization (MC) capability has been implied in the literature but seldom subjected to empirical examination. This…

3007

Abstract

Purpose

The impact of information technology (IT) on mass customization (MC) capability has been implied in the literature but seldom subjected to empirical examination. This study seeks to theoretically relate four types of IT applications with MC capability and empirically examines these relationships.

Design/methodology/approach

This study identifies four types of IT that potentially support MC capability, including product configurator IT, new product development IT, manufacturing IT, and supplier collaboration IT. Drawing on organizational information processing theory, this study associates the four IT types with a manufacturer's MC capability. A structural equation model is tested using survey data collected from a sample of manufacturing plants that focus on product customization.

Findings

The empirical results indicate that two of the four IT types strongly support a manufacturer's MC capability.

Research limitations/implications

No strong relationship between configurator IT and MC was observed, which calls for further investigation. Data used are cross‐sectional in nature. A set of refined IT measures should be developed in future studies. In addition, future studies could control for the effects of more variables that may impact IT use by mass customizers.

Practical implications

The paper identifies managerial opportunities for investing in IT to support or enhance MC capability.

Originality/value

This study provides a theoretical foundation for the IT‐MC relationship and develops a classification framework of IT applications in manufacturing plants. The study is one of the first efforts that empirically examines the impact of multiple types of IT applications on MC.

Details

International Journal of Operations & Production Management, vol. 31 no. 10
Type: Research Article
ISSN: 0144-3577

Keywords

Article
Publication date: 14 August 2007

Leone Montagnini

The paper studies the participation of Gregory Bateson at the Macy Conferences on Cybernetics, that would prove to be a real turning point in his intellectual itinerary.

568

Abstract

Purpose

The paper studies the participation of Gregory Bateson at the Macy Conferences on Cybernetics, that would prove to be a real turning point in his intellectual itinerary.

Design/methodology/approach

It bases itself on more or less known documents and on the newer studies on early cybernetics, focussing in particular on the earliest Macy meetings.

Findings

Being still an anthropologist, Bateson insisted on the importance and lack of theory in social sciences. Arriving at the first Macy meeting, he hoped that the new researches conducted by Norbert Wiener with others would have helped him to clarify the concept of circular causality that he believed to be a very central theoretical notion in social sciences. Indeed, Wiener was strongly sceptical about the inclusion of social sciences in the new cybernetic programs. Nevertheless, Bateson could learn about negative and positive feedback, about how negative feedback was able to explain finality in a non‐metaphysical way, and discovered the specificity of phenomena concerning information. In addition, he became acquainted with Russell's theory of logical types, which resonated in his mind with his ideas about deutero‐learning. Very quickly, his reasoning about circular processes in society began to include also problems of communication and self‐referentiality.

Originality/value

It wants to explain one of the most important moments in Bateson's scientific evolution, emphasizing theoretical problems in social sciences demanding still now a stable clarification.

Details

Kybernetes, vol. 36 no. 7/8
Type: Research Article
ISSN: 0368-492X

Keywords

Abstract

Details

Servitization Strategy and Managerial Control
Type: Book
ISBN: 978-1-78714-845-1

Book part
Publication date: 23 July 2016

Gabriel Oliva

This chapter explores the ways in which cybernetics influenced the works of F. A. Hayek from the late 1940s onward. It shows that the concept of negative feedback…

Abstract

This chapter explores the ways in which cybernetics influenced the works of F. A. Hayek from the late 1940s onward. It shows that the concept of negative feedback, borrowed from cybernetics, was central to Hayek’s attempt to explain the principle of the emergence of human purposive behavior. Next, the chapter discusses Hayek’s later uses of cybernetic ideas in his works on the spontaneous formation of social orders. Finally, Hayek’s view on the appropriate scope of the use of cybernetics is considered.

Details

Research in the History of Economic Thought and Methodology
Type: Book
ISBN: 978-1-78560-960-2

Keywords

Article
Publication date: 1 August 1994

Felix Geyer and Johannes van der Zouwen

Aims to analyse the influence of Norbert Wiener’s ideas on the social sciences and on social systems, including society as a whole. Describes Wiener’s own attitudes…

327

Abstract

Aims to analyse the influence of Norbert Wiener’s ideas on the social sciences and on social systems, including society as a whole. Describes Wiener’s own attitudes regarding the applicability of cybernetics to social systems and his vision on the development of modern society. Highlights sociologists and political scientists who were inspired by his ideas and deals with researchers who tried to apply his ideas to social systems. Concludes by evaluating to what extent specific ideas of Wiener have impacted on the social sciences.

Details

Kybernetes, vol. 23 no. 6/7
Type: Research Article
ISSN: 0368-492X

Keywords

Article
Publication date: 1 March 2005

Wolfram Lutterer

Conceptual discussion of central viewpoints of Heinz von Foerster including parallels to the thinking of Gregory Bateson. Application to systems theory and social problems.

735

Abstract

Purpose

Conceptual discussion of central viewpoints of Heinz von Foerster including parallels to the thinking of Gregory Bateson. Application to systems theory and social problems.

Design/methodology/approach

Analysis and discussion of selected publications of both authors.

Findings

Coining the term of “systemics” instead of “second‐order cybernetics”, limits of systemic thinking, flaws in ignoring these limits for example, in the systems theory of Niklas Luhmann.

Originality/value

Definition of “systemic”, parallels between Foerster and Bateson.

Details

Kybernetes, vol. 34 no. 3/4
Type: Research Article
ISSN: 0368-492X

Keywords

Article
Publication date: 13 June 2019

Khai Trieu Tran, Kirsten Robertson and Maree Thyne

This study aims to explore the barriers that prevent students from moderating their drinking by comparing attitudes towards moderation in a wet (New Zealand) and dry…

Abstract

Purpose

This study aims to explore the barriers that prevent students from moderating their drinking by comparing attitudes towards moderation in a wet (New Zealand) and dry (Vietnam) drinking culture and examines whether these barriers can be understood by applying an ecological framework.

Design/methodology/approach

A qualitative survey involving a written vignette was conducted with a sample of 226 and 277 undergraduates from New Zealand and Vietnam, respectively. Data were analysed using qualitative content analysis.

Findings

The analysis reveals that students perceive several barriers to moderate drinking at the intrapersonal level (e.g. positive attitude towards drinking), interpersonal level (e.g. peer pressure) and environmental level (e.g. socialising activities), suggesting that an ecological framework is useful for understanding drinking cultures. The response variations between the two countries provide novel insights into cultural differences in students’ perceptions, with external factors being more important and influential in the wet culture and internal influences being of more concern in the dry culture.

Practical implications

The findings highlight that students in the wet drinking culture do not take personal responsibility for their drinking and suggest that social marketing should move beyond individualistic approaches and towards the disruption of drinking cultures/practices, in pursuit of a healthier drinking culture.

Originality/value

This study provides novel insights into the barriers and facilitators of moderating drinking. Further, the findings demonstrate the value of a holistic ecological framework for understanding student drinking cultures. The comparison between two diverse cultures revealed how insights from one culture can help to understand deep-seated practices and meanings in another.

Details

Journal of Social Marketing, vol. 10 no. 1
Type: Research Article
ISSN: 2042-6763

Keywords

Article
Publication date: 1 August 1996

Alaa M. Ghalayini and James S. Noble

The objective of performance measurement has changed over the past few decades. Traditional performance measures based on productivity are no longer appropriate or…

21008

Abstract

The objective of performance measurement has changed over the past few decades. Traditional performance measures based on productivity are no longer appropriate or representative of the information needs of today’s competitive global market. Alternative performance systems have been proposed that range from time as the basis of all measures to the integration of a variety of performance measures. Reviews and analyses the limitations of traditional approaches to performance measurement as well as the emerging trends in performance measurement system development. Reveals that the basis of performance measurement is changing and that there are certain characteristics that are necessary in order to produce information that is relevant for improving world‐class manufacturing performance.

Details

International Journal of Operations & Production Management, vol. 16 no. 8
Type: Research Article
ISSN: 0144-3577

Keywords

Article
Publication date: 7 September 2015

Albert Müller

The purpose of this paper is to target the problem of awareness of the history of cybernetics as a field with different actors inside and outside cybernetics. It provides…

193

Abstract

Purpose

The purpose of this paper is to target the problem of awareness of the history of cybernetics as a field with different actors inside and outside cybernetics. It provides a short overview on research and literature during the last two decades and pleads for a multiplicity of historical views.

Design/methodology/approach

Historical research, review of literature.

Findings

While it can be found that there was a growing historical interest in cybernetics, this cannot be claimed for the history of the American Society of Cybernetics (ASC) as an organization and a productive network. One reason seems to be the lack of archival sources. The article provides a proposal to reconstruct such an archive for the history of the ASC.

Originality/value

Stimulation of historical awareness for and in cybernetics.

Details

Kybernetes, vol. 44 no. 8/9
Type: Research Article
ISSN: 0368-492X

Keywords

1 – 10 of 32