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1 – 10 of 11Helen H. Hu, Patricia B. Campbell, Jessica C. Johnston, Brian Avery, Greg Gagne and Julie Stewart
William James Wilson, Nihal Jayamaha and Greg Frater
This paper aims to theorise and test a causal model of predominantly lean-driven quality improvement (QI) in the context of health-care clinical microsystems, examining the…
Abstract
Purpose
This paper aims to theorise and test a causal model of predominantly lean-driven quality improvement (QI) in the context of health-care clinical microsystems, examining the effects contextual factors in this setting have on improvement activity.
Design/methodology/approach
QI practitioners at a New Zealand District Health Board were surveyed on a range of contextual factors hypothesised to influence improvement outcomes. Survey responses were analysed via partial least squares path modelling to test the causal model that was designed to be consistent with the “model for understanding success in quality” (MUSIQ) model (Kaplan et al., 2012) adopted in health-care QI.
Findings
Defined variables for teamwork, respect for people, lean actions and negative motivating factors all demonstrated significant effects. These findings support the representation of the microsystem layer within the MUSIQ model. The final model predicted and explained perceived success well (adjusted R2 = 0.58).
Research limitations/implications
The sample was a non-probability sample and the sample size was small (n = 105), although power analysis indicated that we exceeded the minimum sample size (97 cases). Even though health-care processes have universality, this study was conducted in only one district in New Zealand.
Practical implications
The results support highly functional teamwork as the critical contextual factor in health-care QI outcomes and suggest lean-driven process improvement can be a valid mediating mechanism. The key recommendation for practitioners is to increase focus on human resource capability when initiating and supporting QI.
Originality/value
The originality is testing the robustness of the MUSIQ model specifically in a lean environment, which provides the context for QI. The paper provides a more detailed specification of contextual factors acting as exogenous variables that moderate the cause (lean actions) and the effect (perceived success).
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Ming-Chuan Yu, Xiao-Tao Zheng, Greg G. Wang, Yi Dai and Bingwen Yan
The purpose of this paper is to test and explain the context where motivation to learn (MTL) reduces innovative behavior in the organizational context.
Abstract
Purpose
The purpose of this paper is to test and explain the context where motivation to learn (MTL) reduces innovative behavior in the organizational context.
Design/methodology/approach
The authors used questionnaire survey to collect data in a field study. In order to test the moderating effect of transfer climate, MTL on the relationship between MTL and innovative behavior, a sample of 606 employees was analyzed to examine the theoretical expectation by using multiple regression and bootstrapping.
Findings
The authors found employees motivated to learn showed less innovative behavior when perceived transfer climate is less favorable. The authors further revealed that motivation to transfer mediates the moderating effect of transfer climate for the relationship between MTL and innovative behavior.
Research limitations/implications
One suggestion for further research is to investigate the relationship among the four constructs by using multi-source, multi-wave and multi-level method.
Practical implications
This study provides several useful guidance of how organization and manager avoid the negative effects of MTL through encouraging employees to learn new knowledge and skills, and providing employee opportunities to use their acquired knowledge and skills.
Originality/value
The authors contribute to the motivational literature by taking a step further to understand the effect of MTL. The authors propose and confirm that employee MTL can lead to negative outcomes when individuals perceived transfer climate is low. The results offer new insight beyond previous findings on positive or non-significant relationship between MTL and innovative behavior. The results further show that this interactive effect is induced by motivation to transfer. Particularly, low transfer climate reduces individuals’ motivation to transfer, and individuals with high MTL have low innovative behavior when they are less motivated to transfer.
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Mary M. Nash and P.W. Williams
Lockheed to add Foreign Trade Index and The Philosophers Index; installs new computer. Lockheed Information Systems continues to announce plans for database additions at a rapid…
Abstract
Lockheed to add Foreign Trade Index and The Philosophers Index; installs new computer. Lockheed Information Systems continues to announce plans for database additions at a rapid rate. This time two somewhat unusual databases are being scheduled for introduction early in the spring of 1979.
Anna Marie Johnson, Claudene Sproles and Latisha Reynolds
The purpose of this paper is to provide a selected bibliography of recent resources on library instruction and information literacy.
Abstract
Purpose
The purpose of this paper is to provide a selected bibliography of recent resources on library instruction and information literacy.
Design/methodology/approach
The paper introduces and annotates periodical articles, monographs, and audiovisual material examining library instruction and information literacy.
Findings
The findings provide information about each source, discusses the characteristics of current scholarship, and describes sources that contain unique scholarly contributions and quality reproductions.
Originality/value
The information may be used by librarians and interested parties as a quick reference to literature on library instruction and information literacy.
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V. Namratha Prasad and Vinod Babu Koti
The case was written using information and data from secondary sources. It describes real people and the situations experienced by them. It does not use any fictitious names…
Abstract
Research methodology
The case was written using information and data from secondary sources. It describes real people and the situations experienced by them. It does not use any fictitious names, scenarios or organizations.
Case overview/synopsis
The case study “Melanie Perkins: Poised to Redesign Canva from Tech Unicorn to Tech Giant?” describes the entrepreneurship journey of Melanie Perkins (she) (Perkins), the CEO of Australia-based tech unicorn and graphic design company, Canva Pty Ltd. (Canva). The case starts with a brief look into Perkins’ background and documents her entrepreneurial spirit, which, at the age of 19, led her to identify a hitherto unserved market (yearbooks) in the graphic design industry and offer an online design system through her venture, Fusion Books (Fusion). Fusion was completely bootstrapped and became a runaway success within five years. That encouraged her to envision setting up a one-stop-shop design site that would make design accessible to everyone.
However, when she tried to raise funds, Perkins encountered multiple rejections from venture capitalists. She persevered and continually refined her strategy. Eventually, she managed to raise venture capital funding and establish her design startup, Canva, in 2013. Canva then went on to disrupt the graphic design industry. The case describes in detail the reasons for Canva’s success, which went on to be one of the few profitable unicorn start-ups. The case also throws light on how Perkins used Canva as a tool to change society with her two-step plan. Despite its market success, Canva faced heavy competition in the design and publishing space from well-established players. Can Perkins challenge the competition and ultimately make Canva a software giant in the future?
Complexity academic level
The case is intended for use in teaching the subjects “Entrepreneurship Development,” “Business Strategy,” “Leadership Skills and Change Management” and “Positive Psychology for Managers” in both graduate and post-graduate programs.
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SOCIALLY, the two conferences can only be described as a huge success. The local arrangements for the entertainment of delegates were complete, and the receptions, banquets and…
Abstract
SOCIALLY, the two conferences can only be described as a huge success. The local arrangements for the entertainment of delegates were complete, and the receptions, banquets and excursions gave great pleasure to all who took part in them. To most of the English‐speaking delegates the trip to Brussels possessed the additional charm of novelty, and thus the week's proceedings assumed a holiday character. Save those who were suffering from mislaid baggage, and blistered feet caused by the trottoirs économiques de Bruxelles, a general note of gaiety prevailed, particularly among the British and Canadian representatives. Most of the American delegates were ladies, and they were all looking more or less tired, or were tormented by the thought of lost Saratoga trunks, which gave them a serious and detached appearance. The absence of attentive male librarians may also have contributed to the gloomy aspect which so many of them wore. Is it possible that the overwhelming feminine note in American librarianship is the key to the many discrepancies in library policy and work which have been observed by different writers? However that may be, it was distinctly noticeable that in comparison with their English, Dutch, Swedish and Belgian sisters, the American lady librarians were a tired and unhappy company. There were one or two noble exceptions, but the memory of these we prefer to hug in secret as a precious treasure.
Amanda Beatson, Aimee Riedel, Marianella Chamorro-Koc, Greg Marston and Lisa Stafford
The purpose of this paper is to examine the influence of social support on young adults with disabilities (YAWDs) independent mobility behavior with the aim of understanding how…
Abstract
Purpose
The purpose of this paper is to examine the influence of social support on young adults with disabilities (YAWDs) independent mobility behavior with the aim of understanding how better to support this vulnerable consumer segment in their transition into the workforce.
Design/methodology/approach
A survey was conducted which examined how social support (high and low) influenced YAWD’s path to independent mobility behavior. The data were analyzed using partial least squares-SEM.
Findings
It was identified that different factors were more effective at influencing independent mobility behavior for high and low socially supported YAWDs. For high social support individuals, anticipated positive emotions and perceived behavioral control were found to drive attitudes to independent mobility with perceived behavioral control significantly stronger for this group than the low socially supported group. For the low socially supported group, all factors were found to drive attitudes which then drove individual behavior. One entire path (risk aversion to anticipated negative emotions to attitude to behavior) was found to be stronger for low supported individuals compared to high.
Originality/value
This study is unique in that it is the first to identify the theoretical constructs that drive vulnerable consumer’s independence behavior and understand how these factors can be influenced to increase independence. It is also the first to identify that different factors influence independent behavior for vulnerable consumers with high and low social support with anticipated negative emotions important for consumers with low social support and perceived behavioral control important for those with high social support.
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Chris Baumann, Greg Elliott and Suzan Burton
The loyalty literature has investigated the association between customer satisfaction and customer loyalty and revealed mixed results. Some studies have indicated that the…
Abstract
Purpose
The loyalty literature has investigated the association between customer satisfaction and customer loyalty and revealed mixed results. Some studies have indicated that the relationship is linear, whereas others have found it to be non‐linear. This study examines the nature of this association in retail banking, an issue that has not been tested empirically.
Design/methodology/approach
A survey study examined bank customers' attitudes, perceptions, and behavior. Bivariate and multivariate testing was applied to develop two loyalty models: one based only on variables typically known to a bank, such as demographics and recent consumer behavior, and the other based on additional survey data.
Findings
A non‐linear relationship between customer satisfaction and customer loyalty was found, and a model explaining 56.9 percent of the variation in customer loyalty was developed. Predictors of loyalty beyond the attitudinal dimensions traditionally tested for their association with loyalty were found to be associated with customers' intentions to remain with their bank. In particular, market conditions such as switching costs and benefits as well as recent consumer behavior were found to add explanatory power. Further, this study contrasted a full model explaining 56.9 percent of the variation in loyalty with a model based only on variables known to banks, which explained only 8.4 percent. Profiling customers based on survey data can thus provide additional explanatory power compared to data mining models
Originality/value
The models can be used by bankers to profile customers who are likely to remain loyal, allowing practitioners to implement proactive marketing action to reward such loyalty. Customers least likely to defect have high satisfaction levels, perceive switching as an unattractive option, and typically have a long‐established banking relationship.
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