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The purposes of this study are to identify how hotel guests perceive green practices and to explore how hotels effectively inform customers of their green practices through social media such as TripAdvisor.

To examine hotel guests’ awareness of green practices through social media, this research investigated guests’ comments about green practices and management responses on TripAdvisor using content analysis.

The results indicated that most guests respond positively toward green practices when they can recognize them, e.g. reducing energy usage or water saving. However, lack of awareness about hotels’ green practices can cause guests to feel inconvenienced during their stays. Moreover, the study found that only a few hotel managements provide feedback on guests’ negative comments on TripAdvisor to inform them about the hotels’ green practices.

This research is limited to analyzing only the top ten green hotels in the USA ranked by TripAdvisor. A study of more hotel cases with green practice standards, which could be adjusted to involve the use of different service levels such as luxury, upscale or economy hotels, may provide more insights into this discussion.

This research presents an exploratory intent to probe guests’ comments and management responses about green practices in the US lodging industry. The results provide empirical evidence of hotel guests’ perceptions of green practices as posted on social media. Moreover, management can use social media feedback as an educational tool and as effective advertisement, which in turn may reduce the negative perception of hotel green programs.

This paper aims to investigate the practices, drivers and barriers which influence the implementation of green leases in South Australia. Despite some efforts on legal aspects of green leases, only a few studies have examined these aspects from an operational perspective. In addition, very little empirical evidence was presented in previous studies to show how green leases work in real-life settings.

Data were collected using semi-structured interviews with landlord and tenant representatives who have considerable experience in green leases. These interviewees were selected via a purposive sampling technique that identified buildings which use green leases in South Australia. The concept of interface management (IM) was used to operationalize this research.

The green leases were found to be mainly initiated by tenants while government involvement, economic and environmental benefits are the main drivers in South Australia. Drivers such as staff retention, well-being and corporate social responsibility are found to be more relevant to tenants. Lack of awareness and transaction costs are the main barriers to the implementation of green leases.

This study focuses on the South Australian context and mainly covers dark green leases. There are implications for the government’s continued involvement and the promotion of lighter shades of green leases to overcome operational issues and barriers identified in this study.

This study contributes to the body of knowledge on the subject of green lease implementation from an operational perspective. In addition, the study introduces a conceptual framework via IM that could be used in future research endeavours.

This paper aims to explore the gendered narratives of change management at Marks and Spencer (M&S) and uses them as a lens to consider the gendered nature of the change process itself.

Two extant stories: Sleeping Beauty and the Trojan War are taken, along with the cultural archetype of the American West gunslinger to explore the gender aspects of change. The Marks and Spencer case is analysed using the corollary patriarchal narrative of Sleeping Beauty, a story whose organising logic is revealed as one of concern for patriarchal lineage, and legitimate succession. The paper, draws on the Marks and Spencer principals' memoirs and biographies.

Sleeping Beauty is shown as a narrative saturated in misogyny, aggression and violence. This violence, which is shown to characterise the Marks and Spencer case, is amplified in the second narrative, the Trojan War, in the highly personalised battles of the über‐warriors of The Iliad. The paper concludes that violent, hyper‐masculine behaviour creates and maintains a destructive cycle of leadership lionisation and failure at the company which precludes a more feminine and possibly more effective construction of change management.

Demonstrates how M&S, gendered from its birth, its development through the golden years, the crisis, its changes in leadership and its recent change management has attempted to respond to its changing environment.

This study examines green investment reforms carried out in Bangladesh. The reform process curated significant changes by promoting green investment and fostering the adoption of risk management (RM) rationalities. This study’s focus is on revealing changes in behaviour and explaining how RM can act as an effective generator of climate change mitigation practices.

Building on Foucault's concept of governmentality, the authors apply a “green governmentality” interpretive lens to analyse interviews and documentary evidence, adopting a qualitative case study approach. The authors explore how green governmentality generates RM rationalities and techniques to induce policies and practices within banks and financial institutions (FIs) for climate change mitigation purposes.

The findings provide valuable insights into the reform process and influence of RM rationalities in the context of environmental concerns. The authors find that the reforms and creation of RM rationalities affect the management of climate mitigation practices within banks and FIs and identify the processes through which the RM techniques are transformed as climate concerns are emphasised. The authors illustrate green governmentality as persuasive strategies, which have generated specific ways of seeing climate change reality and new ways of inserting RM into organisational activities, through the green governmentality effects they created. These reforms made climate change actionable and governable through the production of RM rationalities, supported by accounting conceptualisations and processes.

The insights from this study can assist with how we act upon questions of climate change from an RM perspective. Governments, policymakers and regulators who develop climate change-related laws, regulations and policies can draw on these insights to help foster green governmentality for climate change mitigation actions informed by RM practices.

This study offers insights into how climate change is not simply a biophysical reality but a site of power-knowledge dynamics where RM rationalities are constructed, and accounting processes are transformed. The authors show the application of RM and accounting efforts to change investment practices and how changes were encouraged and promoted by using regulation as a persuasive force on knowledgeable subjects rather than a repressive or oppressive power. The analytic power of green governmentality can be applied to increase understanding of how RM rationality contribute to the creation of useful conceptualisations of climate change and provide insights into how organisations respond to green governmentality.

The staff and members of Aslib have long been noted for taking a close interest in the topic of copyright, and have done a great deal in recent years to clarify the copyright problems experienced by members, and to represent members' interests in national debate. If I may remind the audience of some Aslib activities in very recent times—for example, in the Supplementary Memorandum submitted by Aslib to the Price Committee in 1980, this statement was made re copyright:

Sustainable tourism is becoming more popular all over the world. Eco-friendly (green) hotels are properties that are friendly to the environment and are becoming increasingly popular among green travellers. Electronic word-of-mouth is a technique of communicating with consumers in order to share their experiences, and it is a significant marketing tool for hotels. This paper aims to identify the main themes shared in online reviews by tourists visiting eco-friendly hotels, and which of these themes were associated with satisfaction and dissatisfaction ratings.

The research used qualitative content analyses to analyse 1,202 user-generated content of the top 10 hotels in UK shared by guests on an online platform.

The analyses revealed nine themes in descriptions of airline travel experiences. These are “hotel amenities”, “services”, “location”, “staff”, “eco” (eco-friendly activities), “value” and “recommend/revisit” (intentions). Negative comments are associated with the “bathroom”, “mattress”, “water”, “bed”, “price”, “shower”, “Wi-Fi” and “restaurant” concepts.

This study differs from previous research in which it aims to address a void in the literature on the shortcomings of research focused on finding the dominant themes expressed in online reviews by tourists visiting eco-friendly hotels, and it does so using data mining approach.

To bring together different takes on Marks & Spencer's turnaround since 2004, offering comments from CEO Stuart Rose and a comparison to the current fortunes of Philip Green's rival store Bhs.

This briefing is prepared by an independent writer who adds their own impartial comments.

Though Stuart Rose may well claim that there are no hard feelings between him and Philip Green, there's a reasonable chance that Green may not find himself feeling quite so amicable. In 2004, Rose moved from Green's retailing group Arcadia to head up Marks & Spencer, knowing full well of Green's takeover plans. He resisted the approach and has spent the time since then successfully rebuilding trust in the longstanding M&S's brand. Meanwhile, Green's declaration of war on M&S has thus far got him nowhere fast. His rival store Bhs has failed to even approach the targets he set for the company, and as M&S has grown, Bhs has fumbled. Whether or not Rose and Green are friends in private, in business they remain rivals. So where might Green do well to notice his opponent's recent strategy?

Suggests a very simple approach to retail strategy and illustrates its potential success with a case study of M&S.

The paper illustrates how a longstanding but threatened brand resisted a hostile takeover and won back its fans by returning to simple and traditional business values. It offers direct comments from top staff at M&S and considers the position of M&S's rivals and analysts.

The purpose of this paper is to understand restaurant operators’ perception towards key areas of green practices that could be adopted in the future operations of the restaurant business in Malaysia.

The paper used a qualitative approach through face-to-face interviews. Five restaurant operators who operated their independently owned casual upscale restaurants in the Klang Valley were selected as the respondents for the interviews.

Eight areas of green practices adapted from Hu et al. (2010) have been commented and proposed to be served as a guideline to design the Environmental Management System (EMS) for restaurants to go green in Malaysia. Although the feedback given on the feasibility of implementing these green practices provided by the restaurant operators were generally positive, challenges lies ahead in getting them to adopt these green practices. It required understanding of the difficulties and motivations of implementing these practices.

An in-depth understanding from the voices of restaurant operators was essential for further policy formulation and implementation in fostering the green practices which in turn can serve as a “win-win” situation for all parties.

There seems to be a dearth of studies conducted on the perceptions of restaurant operators about the feasibility of green practices adoption in the operation of the restaurants in Malaysia. The implementation of EMS or the adoption of green practices was a vital missing-link among the restaurants. The outcome of this paper was expected to provide new ideas and knowledge on the areas of green practices to be adopted as the environmental guidelines to operate restaurants in Malaysia.

The purpose of this paper is to examine guests’ experiences at green hotels and the impact of green experience on customer satisfaction.

A total of 727 green reviews (reviews on green experiences) of the top ten green hotels in the USA were downloaded from TripAdvisor for content analysis. Descriptive statistics and ordinal logistic regressions were then used.

Guests have both positive and negative experiences at green hotels. “Energy”, “purchasing” and “education and innovation” are the most frequently discussed green practices. Some guests’ green experiences, such as “guest training”, “energy”, “water”, “purchasing” and “education and innovation”, significantly influence their overall satisfaction with hotels. Compared with basic green practices, advanced green practices tend to have greater impacts on customer satisfaction.

This study provides insight into guests’ green experiences at hotels and their impact on customer satisfaction. More importantly, this study examines the contribution of different types of green practices to customer satisfaction. As the green hotels examined in this study were not randomly selected, the results should be interpreted with caution.

Different practices impact customer satisfaction in different ways, so hoteliers should refine their green strategies when they implement these green practices.

Very few studies have examined the relationship between green practices and customer satisfaction. A gap still exists in specifically what types of green practices affect customer satisfaction and whether different levels of green practices have different impacts on customer satisfaction. This study investigates guests’ actual experiences and fills the above research gap.

The purpose of this paper is to review the latest management developments across the globe and pinpoint practical implications from cutting‐edge research and case studies.

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

According to legend – and to the Johnny Cash song – Ireland has 40 shades of green. According to some marketers, businesses these days have to contemplate, if not 40, at least several shades of green when they consider their own environmental responsibility and the growing perception among their customers that “green is good”. As green products are more popular in the market, green marketing has become more prevalent as a consequence.

The paper provides strategic insights and practical thinking that have influenced some of the world's leading organizations.

The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy‐to digest format.