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The purpose of this paper is to examine the manifold linkages connecting the Toyota Production System (TPS) back to the Gilbreths and others, and to determine how these have contributed to enterprise‐wide best practice. Industrial engineering (IE) theory rapidly subsumed method study and thereby made considerable contributions to output in World War II (WWII). The outcome is the positing of “contemporary” IE.

Consideration is given to the Japanese Management Association (JMA) personal handshake route originated by Frank Gilbreth in which experiences were handed down in lecture note format by successive generations of industrial engineers. His interaction with the FW Taylor Scientific Management movement is a second theme. The internationally recognised “softer” approach to teaching and coaching due to Lillian Gilbreth is then discussed. Finally the Gilbreth MOI2 Process Chart is examined.

TPS has evolved over an extended period of time to achieve continuous material flow. There has been no single procedure or technical breakthrough. Much of the detail would have been familiar to the Gilbreths. These became evident in the USA and the UK auto industries soon after the First World War. Elements of JIT are recognisable even earlier in the building of the UK Crystal Palace in 1851. However the scenario of the current TPS enterprise would be new to the Gilbreths. Similarly the various ways in which the systems approach has been successfully implemented throughout the organisation would appear strange. This becomes self‐evident via a three‐axis model representation of contemporary industrial engineering.

Newly appointed Toyota executives pursuing the shopfloor based Acclimatisation Course would immediately recognise the method study based waste elimination techniques at work. As Ohno remarked, such removal merely levels the playing field. Knowledge (and above all practice) in their use should be a pre‐requisite skill for employees at all levels. This is a sometimes “hidden” secret of TPS, but dates back to Lillian Gilbreth in 1914.

The paper supports the view that effective product delivery is best driven via sound industrial engineering expertise operating within an active learning organisation. The four level prism model applied to TPS highlights its system attributes.

The paper confirms there is a continuing role for well established method study techniques to be adapted to face new challenges, and output as “contemporary” industrial engineering.

The purpose of this paper is to consider the national and international political-economic environment in which Australian university research grew. It considers the implications of the growing significance of knowledge to the government and capital, looking past institutional developments to also historicise the systems that fed and were fed by the universities.

The paper is based on the extensive archival research in the National Archives of Australia and the Australian War Memorial on the formation and funding of a wide range of research programmes in the immediate post-war period after the Second World War. These include the Australian Atomic Energy Commission, the NHMRC, the Commonwealth Scientific and Industrial Research Organisation, the Australian Pacific Territories Research Council, the Commonwealth Office of Education, the Universities Commission and the Murray review. This research was conducted under the Margaret George Award for emerging scholars for a project entitled “Knowledge, Nation and Democracy in Post-War Australia”.

After the Second World War, the Australian Government invested heavily in research: funding that continued to expand in subsequent decades. In the USA, similar government expenditure affected the trajectory of capitalist democracy for the remainder of the twentieth century, leading to a “military-industrial complex”. The outcome in Australia looked quite different, though still connected to the structure and character of Australian political economics.

The discussion of the spectacular growth of universities after the Second World War ordinarily rests on the growth in enrolments. This paper draws on a very large literature review as well as primary research to offer new insights into the connections between research and post-war political and economic development, which also explain university growth.

A new approach to investigate serendipitous knowledge discovery (SKD) of health information is developed and tested to evaluate the information flow-serendipitous knowledge discovery (IF-SKD) model. The purpose of this paper is to determine the degree to which IF-SKD reflects physicians’ information behaviour in a clinical setting and explore how the information system, Spark, designed to support physicians’ SKD, meets its goals.

The proposed pre-experimental study design employs an adapted version of the McCay-Peet’s (2013) and McCay-Peet et al.’s (2015) serendipitous digital environment (SDE) questionnaire research tool to address the complexity associated with defining the way in which SKD is understood and applied in system design. To test the IF-SKD model, the new data analysis approach combining confirmatory factor analysis, data imputation and Monte Carlo simulations was developed.

The piloting of the proposed novel analysis approach demonstrated that small sample information behaviour survey data can be meaningfully examined using a confirmatory factor analysis technique.

This method allows to improve the reliability in measuring SKD and the generalisability of findings.

This paper makes an original contribution to developing and refining methods and tools of research into information-system-supported serendipitous discovery of information by health providers.

ONE effect of sharing a common language with America is the imposition of a surfeit of books on matters like work study, in which our own literature is modest indeed. The almost simultaneous publication of two books with a common subject is therefore very unusual. They both deal with work measurement, one in forty‐seven chapters and the other in fifteen. Since books are not judged by a quantitative standard this is no guide to their respective merits.

The purpose of this paper is to examine power asymmetries in the delivery of genetics healthcare that inhibit knowledge sharing across sector, organisational and professional boundaries.

The paper is a longitudinal comparative case study approach, which encompasses semi‐structured interviews and observation.

The paper finds politics to be significant in its influence on knowledge sharing across sector, organisational and professional boundaries, but this can be mediated by attending to human and social aspects of the context in which knowledge sharing was expected to take place.

The paper encourages research that evaluates the effect of increased emphasis on human and social aspects of organisational change in pursuit of the “dream” of spanning boundaries and improving knowledge sharing within the NHS.

The paper shows that structural change appears to be of limited effect in promoting knowledge sharing. Organisational and individual development, career management and performance systems are worthy of attention for the purpose of managing knowledge.

The paper exposes this assumption as managerialist. Policy‐makers assume that professionals are willing and able to share knowledge when delivering healthcare through networks.

The main purpose of this paper is threefold: to understand public‐sector outsourcing in Australia; to examine the linkage between IS/IT outsourcing and the use of evaluation methodologies; and to identify issues that are critical in evaluating and managing IS/IT outsourcing contracts in public‐sector organizations.

A survey of the top 500 Australian organizations and two in‐depth case studies of two Australian public‐sector organizations were conducted.

Several key issues for IS/IT outsourcing were identified – problems in evaluating outsourcing contracts, embedded contract mentality, ability to manage contracts, and staff transition management.

Outsourcing organizations need to implement changes carefully and assess their in‐house capabilities. They also need to fully understand and apply the IS/IT investment evaluation and benefits realization processes. In order to reach the magnitude of improvements ascribed to IS/IT outsourcing organizations need to undertake proper risk assessment and effectively manage outsourcing relationships. These all have to be done before and during the vendor/technology selection assessment and contract negotiation process.

IS/IT outsourcing in the public sector is particularly under‐studied. This study identifies several key issues for organizations undertaking IS/IT outsourcing. Recommendations are provided to assist outsourcing organizations in dealing with these issues.

What it may lack in numbers, Scotland has always made up for in the independence and enterprise of its inhabitants. While Scotland cannot claim much part in the earliest stages of printed circuit development, it should come as no surprise that the land which bore Alexander Graham Bell and John Logie Baird should have seized the opportunity of exploiting this other aspect of innovative technology, and that, for its mere 5 million inhabitants, it should boast a disproportionately large share of involvement in the printed circuit board industry. The total number of people involved in the PCB manufacturing industry (non‐captive market only) in England has been estimated at approximately 9,000—the numbers involved in Scotland total approximately 2,000, not far off 25% of the English figure. Wales and Ireland trail behind with about 300 and 400 respectively, while the Isle of Man, putting up a good show, numbers 16. Michael Hannon, of Michael Hannon Marketing (Ayr), comments, ‘Scottish PCB manufacturers have a disproportionate share of the UK rigid PCB home and export markets, as well as including in their number one of the largest flexible manufacturers in the UK. Out of the top five UK/Republic of Ireland PCB manufacturers’ production, the Scottish manufacturers represent about 55%. This is quite surprising when one considers that Scotland's population represents less than 10% of the total.’ Narrowing the focus from country to specific area, the Borders region is host to a number of PCB companies which together account for 55% of PCBs manufactured in Scotland, and 10% of the UK total.

The growing demands of work and life have shifted the concept of work-life balance to work-life integration (WLI). The success of integration depends upon the flexibility to perform the duties. This paper aims to explore the factors that affect WLI and the role of flexible work arrangements (FWAs) in the process of WLI.

Systematic literature review was used to explore the concept of WLI and FWAs. A bibliometric analysis was carried out with Bibexcel and VoSviewer.

This paper explained the organizational and personal factors that create the demand for WLI. The FWAs, perceived flexibility, technology and self-efficacy have important roles in WLI. The result of WLI can be enrichment or strain, depends upon how effectively the work-life domains are integrated.

This paper explores the work-life from both personal and organizational views. The findings of this paper will be useful to design the organizational policies and work arrangements that match the requirements of employees and organizations. This paper helps to develop the future research agenda of investigating the relations of WLI to performance, organizational policies and personal factors.

This paper reviews the changing nature of construction design and the potential for e‐procurement to respond to these changes. With the emphasis shifting from supply‐driven to demand‐driven product design the trading relationships within the industry must become more complex. This paper hypothesizes an electronic market in design and supply capability to exploit distributed design knowledge within the supply chain. In their current form, e‐commerce and brokering systems are too immature to support such relationships, but many elements of a technical solution are available. However, how they will reshape working practices is uncertain and this poses architectural and human organization problems for information systems (IS) developers. They must anticipate and address changes in working practices across a whole group of industries competing within a complex market place. We postulate a development approach that uses simulation models supported by soft systems methods to explore these process re‐engineering options and human issues. The simulation of new business processes, combined with prototype IS designs, offers a powerful mechanism for evaluating the effects of proposed architectures for “design transactions” in e‐procurement. The open learning that occurs in simulation experiments is also a key element in helping the management of the individual organizations in understanding how to shape their particular contribution to the new collaborative process. A major barrier to enhancing construction industry performance in this way is the defensive nature of existing contracts and lack of trust between parties; we therefore propose the use of COLA process in parallel with the simulation work to engender trust and improved working relationships between the collaborating organizations.

A MAJOR transport problem is the rush‐hour traffic. On London's Underground, the morning and more particularly the evening rush‐hour crowds are dense and unless officials at a station are aware of, or can anticipate, the position at any time the situation can arise where departures of trains are delayed and time‐tables are upset.