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Article

Grace C. Khoury and Farhad Analoui

Appraisal is recognised as a crucial step towards the development of human resources and their performance. This article proposes an integrated, innovative model for…

Abstract

Appraisal is recognised as a crucial step towards the development of human resources and their performance. This article proposes an integrated, innovative model for managing the performance appraisal process of full‐time faculty members at the Palestinian public universities in the West Bank. The integrated model SOFIA is a result of an empirical study of the impact of performance appraisal process on faculty members in five major universities. In constructing this model, several issues including setting a clear institution’s strategy, participation in goal setting, coaching, two‐way communication between faculty members and their superiors, feedback, developing and rewarding faculty members have been emphasised. Also, it is recommended that external factors that may influence faculty members’ performance, appraisers’ training and top management support and ownership of the process must be seriously considered. The obstacles to the application of the proposed performance model and possible solutions have been explored. In light of the above, relevant conclusions have been reached.

Details

Management Research News, vol. 27 no. 1/2
Type: Research Article
ISSN: 0140-9174

Keywords

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Abstract

Details

Competitiveness Review: An International Business Journal, vol. 23 no. 4/5
Type: Research Article
ISSN: 1059-5422

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Article

Grace C. Khoury and Beverley McNally

The purpose of this paper is to report on the findings of a study exploring the challenges confronting the provision of human resource development (HRD) in large…

Abstract

Purpose

The purpose of this paper is to report on the findings of a study exploring the challenges confronting the provision of human resource development (HRD) in large Palestinian organizations.

Design/methodology/approach

A mixed methods approach was used to gather the data. The quantitative data were analysed using statistical programme for social sciences. Qualitative data were analysed using thematic analysis.

Findings

The first challenge pertained to the need for large-scale investment in human capital while at the same time facing serious resource constraints. Additional challenges were; the operational nature of the HR function, the limited training and development expertise and the lack of alignment between educational institutions and employers’ needs.

Research limitations/implications

This exploratory study provides recommendations for future explanatory research to contribute to the literature examining national human resource development (NHRD) in high-conflict societies.

Practical implications

The findings have implications for both policy makers and the HRD profession. There are also implications for the prioritization of development funding.

Social implications

There is an identified need for closer alignment between the country’s education system, the needs of the workplace and the HRD function in organizations. The overarching recommendation is that the HRD function be considered from a NHRD and human capital theory perspectives.

Originality/value

This study is the first of its type to be conducted in Palestine. The findings highlight the importance of NHRD to the sustainable nation-building process in Palestine.

Details

Journal of Management Development, vol. 35 no. 6
Type: Research Article
ISSN: 0262-1711

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Article

Hasan A. As‐Sadeq and Grace C. Khoury

To highlight the importance of leadership through identifying the leadership styles and practices in the Palestinian industrial sector and to find out the optimal style…

Abstract

Purpose

To highlight the importance of leadership through identifying the leadership styles and practices in the Palestinian industrial sector and to find out the optimal style most suitable to this country so as to help its business leaders lead their business ventures effectively and efficiently.

Design/methodology/approach

The triangulation methodology and Bass' (1985) full range model of leadership was utilized because it covers a full range of leadership behaviors and styles from the highly transformational to the highly avoidant (Avolio and Bass, 1991). The multifactor leadership questionnaire and a structured interview were used as the main instruments to elicit the data of the study.

Findings

Transactional leadership style was found to be the most frequently used leadership style; transformational leadership was exhibited less frequently; and laissez‐faire was noted as the least commonly occurring leadership style and more frequently among the leaders with low educational background, low previous managerial experience, and employee leaders. Transformational leadership was found to induce the greatest satisfaction, willingness to exert extra effort, and effectiveness among employees.

Research limitations/implications

The exclusion of the small and medium scale industries, the exclusion of Gaza Strip from the survey, and the unavailability of a complete and official list of Palestinian industrial companies.

Practical implications

The utilization of the transactional leadership style in the Palestinian industrial institutions resulted in high degree of dissatisfaction among employees, which in turn, has dangerous effects and consequences on the overall performance of the organizations. This issue should be given the greatest care, concern, and attention of both the leaders of the Palestinian organizations and the related decision makers if they want to develop and enhance the competitive capacity of the Palestinian economy. Additionally, educators in higher management education in Palestinian universities should include the teaching of leadership theory as an important part of the graduate curriculum.

Originality/value

Many factors were found to have an important impact on the choice of the leadership style. Among these: education, past experience, culture, political and economic stability, and mutual trust. Another important issue revealed by the study is that transformational leadership can be effectively and efficiently implemented in the transitional economies.

Details

Journal of Management Development, vol. 25 no. 9
Type: Research Article
ISSN: 0262-1711

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Article

Grace Khoury, Mira T. El-Far, Elena Noor Khoury and George Tovstiga

The paper examines the role of learning through social capital on the internationalisation process of small and medium-sized enterprises (SMEs) based within extreme…

Abstract

Purpose

The paper examines the role of learning through social capital on the internationalisation process of small and medium-sized enterprises (SMEs) based within extreme contexts. The study focuses on the Palestinian pharmaceutical industry.

Design/methodology/approach

The inductive, exploratory research used in this study adopts a case study approach. Data derived from semi-structured in-depth interviews held with senior management and companies' founders were analysed using content and thematic analysis techniques.

Findings

The findings suggest that accumulated learning by SMEs seeking international expansion is enhanced with stronger social capital ties and networks through structural, relational and cognitive mechanisms. Serendipity and liability effects enabled modes of foreign entry with higher degrees of commitment than efficacy-related factors.

Practical implications

The Palestinian pharmaceutical industry presents a benchmark for other industries in comparable developing economy contexts. This study elucidates the important interrelationship between social capital and learning for SMEs seeking to expand internationally; the findings have implications for regional policymaking in developing economy regions.

Originality/value

The case study investigation focuses on the pharmaceutical industry and SMEs operating within the extreme context of Palestine, thereby contributing insights in an area of management enquiry that is under-represented in the extant literature.

Details

Journal of Small Business and Enterprise Development, vol. 28 no. 2
Type: Research Article
ISSN: 1462-6004

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Article

Hind Muhtaseb, Grace Khoury and George Tovstiga

The purpose of this paper is to examine current performance management practices, identify potential areas of improvement and recommend appropriate interventions…

Abstract

Purpose

The purpose of this paper is to examine current performance management practices, identify potential areas of improvement and recommend appropriate interventions. Developing economies continue to intrigue in light of the promise they hold for future growth markets. Existing studies tend to focus on macro-economic factors and to concentrate on a few regions. Few studies have looked at the lesser developed Middle-Eastern regions, such as Palestine. This study seeks to address that deficit; it examines firm-level factors relevant to the competitive performance of enterprises in the Palestinian stone and marble industry, one of the most important industries in the region.

Design/methodology/approach

The study utilizes a mixed-methods exploratory qualitative and quantitative approach that probes operational and strategic performance factors. Interviews and insights derived from a survey-based research data from 45 respondents representing a sampling of 36 enterprises form the basis of the analysis.

Findings

Findings suggest that the majority of performance measures employed by the firms investigated rely primarily on traditional financial indicators. Although some progressive metrics including those targeting measures of productivity and process efficiency are being adopted by firms in the sector, measures that focus on long-term strategic growth promoters such as innovation and organizational learning are largely not yet employed.

Originality/value

The paper concludes with recommendations for how firms competing in such environments might enhance and improve their performance management.

Details

International Journal of Productivity and Performance Management, vol. 69 no. 3
Type: Research Article
ISSN: 1741-0401

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Article

Grace Khoury and Farhad Analoui

The main purpose of this paper is to identify the primary and crucial stressors that Palestinian employees encounter, and in turn design appropriate stress management and…

Abstract

Purpose

The main purpose of this paper is to identify the primary and crucial stressors that Palestinian employees encounter, and in turn design appropriate stress management and prevention strategies that will promote healthy organizations.

Design/methodology/approach

A survey questionnaire was utilized for collecting data from 400 originations (response rate 77 percent). SPSS (version 12) was used mainly for paired samples t‐test after transforming and recoding the personality type scale to the same format of the work environment conditions. The Cronbach's alpha test was used for questions 13, 14 to ensure the reliability.

Findings

The differences in employees' personality types, and their stress coping styles, are the primary stressors. Palestinian personality type A, a major factor, largely influenced by living conditions. Employees in the private sector experience more stress than those in public or NGO sectors. Prevention strategies are needed to improve coping skills against the demanding conditions.

Practical implications

Prevention strategies are needed to focus on the employees and improve their coping skills against the demanding conditions through initiatives such as employee assistance programs (EAPs). At a national level, collaboration among industry, labor, universities and ministries is needed to form an occupational health and safety institute to conduct research and monitor the stress in private and public organizations.

Originality/value

This is one of the first empirical studies of organizational stress and prevention strategies in Palestinian organizations. It is valuable to researchers, senior managers, and policy developers for managerial and organizational development in developing countries and conflict regions.

Details

Journal of Management Development, vol. 29 no. 3
Type: Research Article
ISSN: 0262-1711

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Abstract

Details

Financial Derivatives: A Blessing or a Curse?
Type: Book
ISBN: 978-1-78973-245-0

Content available

Abstract

Details

Library Dementia Services
Type: Book
ISBN: 978-1-83867-691-9

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