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This paper aims to demonstrate how attractions and experiences associated with coffee can contribute to dissemination and knowledge of its culture and to the development of coffee tourism in Portugal.

A case study methodology is applied, focusing on the Coffee Science Centre – Delta Interpretation, Scientific and Technological Promotion and Tourism Promotion Centre (CCC).

Results indicate that this type of attraction can be used to disseminate coffee culture by providing differentiating and enriching experiences to tourists, and most importantly, by developing tourism in a sustainable way.

This study contributes to expanding the knowledge on coffee tourism, an under-explored field of study, particularly in Portugal, where to the authors knowledge, there is no applied research within this scope.

This paper aims to conduct a review of the literature published, between 2006 and 2018, that used search engine data on tourism and hospitality research, namely, Google Insights for Search and Google Trends. More specifically, it intends to identify the purpose and context of the data use, ascertaining the main findings and reviewing the methodological approaches.

A systematic literature review of Scopus indexed research has been carried out. Given the novelty of search engine data use in tourism and hospitality research and the relatively low number of search results in Scopus, other databases were used to broaden the scope of analysis, namely, EBSCO and Google Scholar. The papers selected were subjected to content and statistical analyses.

Google Trends data use in tourism and hospitality research has increased significantly from 2012 to 2017, mainly for tourism forecasting/nowcasting; knowing the interest of users’ searches for tourist attractions or destinations; showing the relationship between the official tourism statistics and the search volume index of Google Trends; and estimating the effect of one event on tourism demand. The categories and search terms used vary with the purpose of the study; however, they mostly focus on the travel category and use the country as the search term.

Google Trends has been increasingly used in research publications in tourism and hospitality, but the range of its applications and methods used has not yet been reviewed. Therefore, a systematic review of the existing literature increases awareness of its potential uses in tourism and hospitality research and facilitates a better understanding of its strengths and weaknesses as a research tool.

本文回顾2006年至2018年发表文献使用酒店旅游相关的搜索引擎数据, 即Google Insights for Search 以及Google Trends。确切地说, 本文旨在研究数据使用目的和背景, 归纳主要研究成果和研究方法。

本文采用Scopus索引, 由于旅游酒店领域使用搜索引擎数据的文献较少, Scopus搜索结果样本量较低, 本文扩展到其他数据库, 即EBSCO以及Google Scholar。选定的样本文献采用文本分析和统计分析法。

旅游酒店领域中对Google Trends数据使用的增加主要集中在2012年到2017年, 主要研究领域有（1）旅游预测/即时预报；（2）了解用户搜索旅游景点或目的地的需求；（3）官方旅游数据和Google Trends搜索量索引之间的关系；以及（4）评估大事件对旅游需求的影响。文献归类和搜索名词根据研究目的而不同。然而, 大多数文章使用‘旅游’归类以及使用国家作为搜索关键词。

Google Trends在酒店旅游领域研究中的使用逐渐增加, 但是据作者所知, 其应用的范畴和方法仍处在起步阶段。因此, 对现有文献的系统回顾可以提高对其在旅游酒店领域中应用的认知, 并且本文结果使其作为研究工具的优劣分析更深理解。

Google Trends, Google insights for search, 搜索引擎数据, 旅游酒店研究, 系统文献回顾

This paper aims to present a framework to analyse whether information published on social media is accessible for people with disabilities (PwD), namely, visual and hearing disabilities, with an application to a music festival.

The methodology used in this exploratory study consists of establishing a recommended framework to assess social media accessibility for PwD, especially for people with visual and hearing disabilities (PwVHD), and analyse, through an observation grid, if the information published on the official pages of the “Rock in Rio Lisboa” music festival on Facebook, Instagram, Twitter and YouTube is accessible for this target audience.

The results indicate that, although the Rock in Rio Lisboa music festival is promoted as a festival for all, posts on social media are not accessible for people with visual and/or hearing disabilities and do not meet most of the defined parameters established in the proposed assessment framework.

Social media accessibility has not been analysed in previous research in the tourism context. This paper aims to fill in the void by establishing criteria and parameters that can serve as a basis for a framework for accessibility assessment in social media for PwVHD.