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The paper presents current level of the Serbian Information and Communication Technology (ICT) industry, global parameters of ICT in Serbia, as well as some economic indicators. Existing problems and suggest actions necessary for improvement of IT in the Serbian industry are also defined. One approach to improvement of Serbian ITC industry is adopting a general framework policy for the integration of the acquis in the field of quality, standards and technical regulations, developing an updated national Quality Plan for the ICT. This paper will also present development and implementation of Quality Management System (QMS) in Serbian ICT sector.

The purpose of this paper is to identify the benefits of an approach in which document management systems (DMSs) are based on a formal and explicit document model, primarily in terms of facilitating domain-specific customization.

Within this paper, a generic document model is proposed. The model consists of two layers. A general purpose layer, which represents common features of the documents, and a domain-specific layer, modeling properties particular to application domain. The general purpose layer is based on ISO 82045, providing high degree of interoperability with other systems developed with respect to this set of standard.

Splitting document model into the layers enables DMSs to be tailored for each particular domain of application, depending on the general purpose layer. The existence of domain-specific layer allows documents to be interpreted differently in different domains of application.

In order to enable customization of DMS for a particular domain, the implementation of domain-specific document layer is required. Also, the proposed model does not explicitly deal with document dynamics.

The proposed document ontology is general enough to provide the representation of documents not depending on a specific scope of application, yet flexible enough to enable extensions through which domain-specific document features can be expressed. The separation of document model enables development of core DMS offering services relying explicitly on the general purpose layer on one hand, as well as domain-specific customization of DMS on the other.