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This chapter explores those things that hinder the implementation of effective practices of teachers working with emergent bilinguals within the educational and political landscape of ever increasing educational reform efforts. The focus is on strategies for transforming elements of these teachers’ experiences into effective and sustainable practices. Research was conducted in bilingual and immersion elementary classrooms (Spanish-English) in public schools in a city in the southwestern United States. The research question that guided the study was How can the Goal Spiral – a structured plan designed for teachers to incorporate personal and professional goals into their daily teaching – change teachers’ views of their teaching and simultaneously meet the needs of emergent bilingual students Research was conducted using a mixed methods study of interviews and an analysis of teachers’ responses to research survey questions. Research focused on pedagogical practices, as well as teachers’ energy and professional well-being and their effects on emergent bilingual students. Implications for teacher education programs and mentoring of in-service bilingual teachers were identified and discussed.

The purpose of this paper is to develop a new model for depicting organizational processes: the episodic spiral model (ESM).

On the basis of a strong process view as the orienting paradigm, the authors demonstrate the need for the ESM by discussing the shortcomings of two specific spiral types in the organizational literature – the knowledge creation spiral and the efficacy spiral.

A review of each spiral type through the lens of nonlinear assumptions reveals the treatment to date of organizational spirals as uni-directional and insufficient for understanding organizations. The authors propose that managers must undertake a paradigm shift in order to gain a greater awareness of both the environment in which they operate, as well as their process actions. To facilitate this shift, the ESM depicts choice points, chosen and rejected trajectories, and upward and downward environmental drafts, as well as a multi-dimensional environment, as a way of re-conceptualizing approaches to space, time, and change in organization studies.

The authors propose that the model provides a way for scholars to enhance the study of organizations by understanding that organizations exist in a more dynamic environment than previously studied; recognizing that the organization has a wider range of choices available, and acknowledging the long-lasting ramifications of both choices made and choices discarded; and obtaining a more comprehensive look at the way the organization moves through space and time at any given moment. Taken together, the authors hope that these contributions allow organizational scholars a new approach to theorizing, exploring, and writing about the organizations they study.

Contemporary branding transpires in a complex technological and media environment whose key contextual characteristics remain largely unexplained. The article provides a conceptual understanding of the elements of contemporary branding as they take place using networked platforms and explains them as an increasingly important practice that affects customer and manager experience.

This article draws on a variety of recent sources to synthesize a model that offers a more contextualized, comprehensive and up-to-date understanding of how branding has become and is being altered because of the use of branded service platforms and algorithms.

Core terminology about technoculture, technocultural fields, platform assemblages, affordances, algorithms and networks of desire set the foundation for a deeper conceptual understanding of the novel elements of algorithmic branding. Algorithmic branding transcended the mere attachment of specific “mythic” qualities to a product or experience and has morphed into the multidimensional process of using media to manage communication. The goal of marketers is now to use engagement practices as well as algorithmic activation, amplification, customization and connectivity to drive consumers deeper into the brand spiral, entangling them in networks of brand-related desire.

The model has a range of important managerial implications for brand management and managerial relations. It promotes a understanding of platform brands as service brands. It underscores and models the interconnected role that consumers, devices and algorithms, as well as technology companies and their own service brands play in corporate branding efforts. It suggests that consumers might unduly trust these service platforms. It points to the growing importance of platforms' service brands and the consequent surrender of branding power to technology companies. And it also provides a range of important ethical and pragmatic questions that curious marketers, researchers and policy-makers may examine.

This model provides a fresh look at the important topic of branding today, updating prior conceptions with a comprehensive and contextually grounded model of service platforms and algorithmic branding.

In recognising the need to research the concept of customer satisfaction the study aims to develop a strategic approach to measuring a customer′s satisfaction with a particular enterprise. The study is an attempt to (1) develop an overall concept of customer satisfaction; (2) provide a detailed relationship structure for implementation within a company; and (3) identify potential research areas. A basic premiss of the study is that the focus should be on maximising total product value to the customer; and then, second, that customer satisfaction of external customers is inter‐dependent on the satisfaction of internal customers. The framework of the research centres on a proposed model which integrates all aspects so as to maximise the potential of the organisation and all its subsystems to create and sustain satisfied customers. The approach begins with a conceptualisation phase in which the concept of customer satisfaction is explored. Attributes are then classified into services and this is then extended to integrate the internal customer into a total service model; applying gap‐analysis to this model. Enterprise satisfaction provides the basis for extending the total service model; positioning is applied to the customer satisfaction strategy; and operationalising of this strategy is proposed through an implementation model.

School disciplinary actions have numerous goals, including teaching social skills, promoting peer mediation, and increasing community involvement (Garnes & Menlove, 2003). Many school disciplinary actions are based upon behavior management principles, with consequences administered for behavior that is dangerous, disruptive, socially inappropriate, or incompatible with good academic deportment. Discipline often takes the form of punishment and is intended to quickly reduce undesirable behavior. Contingency management methods include detention, suspension, and expulsion (Turnbull, Wilcox, & Stowe, 2002).

Environmental education at post‐secondary levels throughout the world has come to be predicated on, at least in part, the greening of campuses where the courses are taught. Green practices provide legitimacy to environmental education programmes. A number of resources are available to assist staff and students in getting sustainability initiatives off the ground. One in particular holds special promise, from the International Organisation for Standardisation (ISO). Although directed largely towards the business community, the ISO 14000 series of environmental standards may be very useful to campuses when initiating an environmental review, or contemplating the adoption of an Environmental Management Systems (EMS). The standards provide methodological assistance to organisations, including academic institutions, which seek to establish a workable EMS. Use of the ISO standards has the added benefit of bringing the business world into the campus classroom, which may provide a useful counterpoint for environmental education. A case study is included which describes the experience of a New Zealand tertiary college using ISO 14001 in its first environmental review.

This chapter examines the developmental journey toward a sustainable healthcare system in the west of Skaraborg County in Sweden from 2000 to 2010. It tracks a stream of collaborative research projects within the context of the Swedish sustainability debate that were focused on achieving improved care quality, patient safety, efficiency, and efficacy. The case reports how a central government directive to integrate healthcare at the local level – the county – led to the establishment of a development coalition management group that designed and managed the transformation via broad participation and engagement mechanisms. The transformation process toward a more sustainable healthcare system raises theoretical and practical questions about sustainable effectiveness, the role of partizcipation and learning mechanisms such as democratic dialogue conferences in sustainable effectiveness, the tension between planned and emergent change processes, and the challenge of integration in the drive toward a sustainable healthcare system.

The dynamics of revitalisation of training institutes in developing countries is examined. The analysis is based on experience as director of a state training institute. A set of prescriptive guidelines of what heads should do to share information, through the process of developing training material, for a team approach to joint problem solving is presented.