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This study aims to audit the key performance indicators (KPIs) in Ghanaian university libraries. It aimed at finding out the KPIs used by Ghanaian university libraries and how effective they have been in correcting lapses in staff performance.

Employing a quantitative research approach, the views of 218 librarians were elicited from nine universities in Ghana. Due to the manageable size of staff population in the libraries, the census sampling technique was adopted.

Results indicated even though staff members were unaware of KPIs in their libraries, most of the respondents understood the concept and perceived is to be measuring the success and tracking performance in libraries. It was also revealed that most of the libraries did not have clear and measurable KPIs. Close to 80% of the libraries under study did not have clearly stated KPIs of which members of staff were aware. The study revealed that KPIs may differ from one library to the other, depending on the mission and vision statement of the library. For increased staff performance in Ghanaian university libraries the study recommends management to develop clear and measurable outcome-based metrics that will lead to high performance. This will not only address the needs of clients but also improve the libraries' efficiency in terms of information provision. Management should also have clear and measurable KPIs and make them available to library staff.

For increased staff performance in Ghanaian university libraries the study recommends management to develop clear and measurable outcome-based metrics that will lead to high performance. This will not only address the needs of clients but also improve the libraries' efficiency in terms of information provision. Management should also have clear and measurable KPIs and make them available to library staff.

The study provides information on KPIs in Ghanaian university libraries and how to effectively deal with the challenges associated with its usage.

The purpose of this paper is to examine the perspectives and viewpoints of professional staff of the Sam Jonah Library in as much as the ethical aspects of their profession are concerned. The paper also seeks to determine the common ethical issues that confront these professionals and their default courses of action in dealing with these issues.

The descriptive survey design was used as the research methodology with the population of the study being all professional (post-graduate diploma and above) and para-professional (certificate, diploma and first degree) staff of the library. Due to the small number of professional staff (43) in the library, the census sampling technique was used.

Results indicated the existence of ethical dilemmas in the working lives of these professionals with guidance for dealing with these dilemmas emanating mostly from consultation of senior colleagues. Although the findings showed that the Ghana Library Association (GLA) had an ethics handbook, it was revealed that majority of the staff were not aware of its existence. It was also discovered that one of the major challenges of these professionals is the absence of a specific library code of ethics handbook to guide staff in case they are confronted with these ethical dilemmas. The study recommends a strong awareness creation initiative from the GLA to bring to the notice of members, the existence of a formal code of ethics document.

The paper provides information on specific ethical issues confronting staff of the library and their current modes of dealing with the dilemmas they encounter.