Search results

1 – 10 of 34
Article
Publication date: 1 October 2006

Gloria Moss and Lyn Daunton

This research aims to fill a gap in the literature concerning the extent to which recruitment interviewers may substitute leadership capability sets (CSs) differing from those in…

1871

Abstract

Purpose

This research aims to fill a gap in the literature concerning the extent to which recruitment interviewers may substitute leadership capability sets (CSs) differing from those in the job specification (JS).

Design/methodology/approach

Semi‐structured interviews were conducted with senior personnel involved in senior staff selection in a higher education (HE) institution.

Findings

The interviews reveal that the majority of respondents select candidates against transactional capability sets (TcCSs), ignoring the largely transformational capability sets (TfCSs) laid down in the JS.

Research limitations/implications

The research is anchored in a single organisation and in a single sector, HE. It would be useful to extend the research to another institution in the public sector within both the public and the private sectors. It would furthermore be useful to identify the practical measures needed to overcome the problems identified here.

Practical implications

Organisations pursuing diversity initiatives or attempting to influence the culture of an organisation and its leadership style need to be aware of the extent, hitherto unrevealed, to which the leadership CSs laid down in the official selection criteria can be disregarded in favour of CSs substituted, consciously or unconsciously, by recruiters. If the practice identified here is representative across the HE sector, then a failure to follow the leadership CSs contained in a JS can serve as a barrier to the appointment of women who may favour the deployment of TfCSs. It may also serve as a barrier to the introduction of transformational leadership and cultures.

Originality/value

The paper provides useful information on CSs laid down in the official selection criteria and whether they can be disregarded in favour of CSs substituted, consciously or unconsciously, by recruiters.

Details

Career Development International, vol. 11 no. 6
Type: Research Article
ISSN: 1362-0436

Keywords

Article
Publication date: 1 April 2006

Kelly Page‐Thomas, Gloria Moss, David Chelly and Song Yabin

The purpose of this study is to investigate Western and Central European consumers and web retailers with respect to the importance and accessibility of delivery information…

2399

Abstract

Purpose

The purpose of this study is to investigate Western and Central European consumers and web retailers with respect to the importance and accessibility of delivery information online prior to purchase.

Design/methodology/approach

To investigate the importance and accessibility of delivery information online, a survey was conducted of 715 internet consumers from the UK, Hungary and the Czech Republic to explore how important they rate online delivery information. In addition to this, retailing web sites from leading retailers in the UK, Hungary and the Czech Republic were content analysed in order to establish the extent to which they provided online delivery information.

Findings

The research identifies that consumers rate delivery pricing guides, delivery guarantees and delivery schedules as the most important delivery information they expect online prior to purchase. However, content analysis of retailer web sites reveals that many retailers do not adequately provide information about how they “guarantee product delivery”.

Practical implications

It is recommended here that prior to purchase online retailers should make detailed delivery information more accessible to consumers (e.g. pricing guides, timing schedules, etc.) and should consider using delivery service guarantees to assure consumers of delivery service standards and retailer responsibilities.

Originality/value

This paper makes a decisive contribution to e‐shopping behaviour and online retailing by providing insight into why visits to retailing web sites may not be followed up by purchase. This insight results from an examination of an often neglected area of the online buying process, namely “order delivery and fulfilment”. By examining the expectations of e‐consumers across Europe it investigates the role access to delivery information can have in managing customer delivery service expectations and in building trust in online retailers.

Details

International Journal of Retail & Distribution Management, vol. 34 no. 4/5
Type: Research Article
ISSN: 0959-0552

Keywords

Article
Publication date: 1 March 2005

Heather Skinner, Gloria Moss and Scott Parfitt

This paper aims to give a wider understanding of what customers really want from first and subsequent visits to mainstream city centre nightclubs and bars by examining customer…

11830

Abstract

Purpose

This paper aims to give a wider understanding of what customers really want from first and subsequent visits to mainstream city centre nightclubs and bars by examining customer attitudes to various aspects of the services arena and service offerings provided by such venues.

Design/methodology/approach

Purposive sampling was used to establish two focus groups within the industry's main target market age group. This qualitative data were analysed from a grounded theory approach in order to identify the emerging themes that were then tested by quantitative data gathered by means of a questionnaire in phase 2 of the research. These data were then subjected to a frequency analysis in SPSS in order to identify those elements that were most preferred by the majority of respondents.

Findings

Findings point to the relative importance of various elements of the servicescape in influencing customer decisions to enter a venue for the first time, and also to the relative importance of factors which prompt subsequent visits to a venue.

Practical implications

In such a saturated and highly competitive marketplace these findings can assist mainstream venues within the late night economy to improve their competitive position by understanding and then providing what customers really want.

Originality/value

Although there is much services marketing literature on the relevance of the servicescape and the importance of service quality, this paper attempts to ascertain which factors are truly key in customer decision‐making, and in which order each element of the service is rated by the industry's key target market.

Details

International Journal of Contemporary Hospitality Management, vol. 17 no. 2
Type: Research Article
ISSN: 0959-6119

Keywords

Content available
Article
Publication date: 3 April 2007

Yehuda Baruch

470

Abstract

Details

Career Development International, vol. 12 no. 2
Type: Research Article
ISSN: 1362-0436

Content available
Book part
Publication date: 17 September 2018

Abstract

Details

Exceptional Leadership by Design: How Design in Great Organizations Produces Great Leadership
Type: Book
ISBN: 978-1-78743-901-6

Article
Publication date: 20 September 2019

Gloria Nakie Apore and Emmanuel Selase Asamoah

In spite of the observation that nurse managers’ style of authority in sub-Saharan Africa is one of antagonistic vibe and lordship, there is not much information on the kind of…

2649

Abstract

Purpose

In spite of the observation that nurse managers’ style of authority in sub-Saharan Africa is one of antagonistic vibe and lordship, there is not much information on the kind of leadership provided in the hospitals by nurse managers. Following the notion that transformational leadership is a solution to many leadership problems and often creates valuable positive change in followers, this study aims to examine the level of transformational leadership behavior of nurse leaders; determining the effects of the sub-constructs of emotional intelligence (EI) on the transformational leadership behavior of leaders; and determining whether there is a difference in the exhibition of transformational leadership behavior due to the gender of leaders.

Design/methodology/approach

The study uses five of the major public hospitals in the Greater Accra Region (the capital) of Ghana. Evidence of such links would be considerable for Ghanaian healthcare providers in their quest to find potential nurse leaders to train, so as not to dwell highly on the seniority criterion in the selection of leaders. Using a quantitative approach, the Wong Law EI Scale (2002) and leadership items adapted from Rafferty and Griffin (2004) were used to collect the data. A descriptive statistics (mean) revealed that nurse leaders from the selected hospitals exhibited a high level (M= 3.90, SD = 0.14) of transformational leadership behavior.

Findings

A multiple regression analysis revealed that three of the sub-constructs of EI significantly affected transformational leadership with the “self-emotion appraisal” construct having the strongest effect on transformational leadership behavior (β = 0.508, p = 0.000). However, the others’ emotion appraisal sub-construct did not significantly affect transformational leadership. Furthermore, the results from the independent sample t-test revealed no significant difference in the exhibition of transformational leadership due to gender.

Practical implications

Based on the findings, when leaders are trained to be emotionally intelligent and their skills are fostered, they are more likely to exhibit transformational leadership behaviors, which will further result in organizational effectiveness and follower satisfaction. Hospitals must focus on the control of one’s emotions at work, and subsequently, understanding others’ emotions. In developing transformational leaders, there is the need to identify some tools that will increase EI level, more specifically, traits related to the understanding of others’ emotion. The findings from this study indicate that one of the factors to check when selecting nurse leaders should be their EI and not necessarily a matter of seniority in many cases in emerging economies.

Originality/value

The originality of this study is in the fact that it focuses on an emerging economy, which is under researched. In Ghana, the criteria for promotion of nurse leaders’ is based strictly on seniority and age and not on factors such as the leaders EI. The profession of nursing is such that leaders need to understand that certain soft skills such as EI are considered necessary to transform the hospitals and staff they lead. This study, therefore, sheds light on these key areas from the perspective of an emerging economy, which are usually not in the domain of literature in the area of healthcare leadership.

Details

Leadership in Health Services, vol. 32 no. 4
Type: Research Article
ISSN: 1751-1879

Keywords

Book part
Publication date: 17 September 2018

Gloria J. Burgess

For several decades, leaders have recognized that the ethos and language of our social, business, and governance structures have become barren, too small, and insufficient for the…

Abstract

For several decades, leaders have recognized that the ethos and language of our social, business, and governance structures have become barren, too small, and insufficient for the many challenges and opportunities facing contemporary leaders and the myriad contexts in which they serve. “Designing Leadership Like Jazz” addresses these concerns.

“Designing Leadership Like Jazz” is about understanding the centrality of leadership formation in shaping, or designing, leaders as well as understanding leadership as an art. In this chapter, I identify what leadership formation is and is not. Drawing on the language of jazz music and related arts, I also surface strategies and lessons that can be used by anyone who leads or aspires to lead. Not only can the lessons be applied by anyone who leads or aspires to lead but they also can be applied anywhere, at any time, and in any context. The lessons apply to us as individuals, in intimate relationships with family and friends, in community settings, in workgroups, among team members, in organizations and institutions, and in nations.

Sequestered in their boardroom, Morgan Donne, the CEO of a struggling financial services company, recounts their past successes. Determined to help her inner circle remember what it is like to be part of a winning team, she invites them to share a story about their strengths. Morgan begins. Then the CFO shares his story.

Details

Exceptional Leadership by Design: How Design in Great Organizations Produces Great Leadership
Type: Book
ISBN: 978-1-78743-901-6

Book part
Publication date: 17 September 2018

Judith L. Glick-Smith

Abstract

Details

Exceptional Leadership by Design: How Design in Great Organizations Produces Great Leadership
Type: Book
ISBN: 978-1-78743-901-6

Book part
Publication date: 30 November 2018

Chad A. Rose, Taylor Webb and Gloria McGillen

Bullying is a complex phenomenon that is grounded in intricate interactions between an individual and the social and environmental systems that surround the individual. At the…

Abstract

Bullying is a complex phenomenon that is grounded in intricate interactions between an individual and the social and environmental systems that surround the individual. At the present time, all 50 states and the District of Columbia have adopted bully prevention legislation to reduce the prevalence among school-aged youth. Unfortunately, bullying is associated with adverse long- and short-term outcomes, where students with disabilities, including those with behavioral disabilities, may be at escalated risk for involvement and difficulty navigating the effects of prolonged exposure to bullying. Given the complexity of bullying, several participatory roles have been established to help guide identification and intervention delivery by recognizing the reciprocity between bullying and victimization. Most importantly, interventions should be situated within a multitired or component framework and grounded in skill development, where bully prevention programming is delivered to all students based on individual need. By recognizing the risk characteristics and understanding the various student profiles, especially as they related to youth with disabilities, schools can development, adopt, and implementing prevention programming that is designed to simultaneously increase academic, functional, and behavioral development, while decreasing bullying involvement.

Details

Emerging Research and Issues in Behavioral Disabilities
Type: Book
ISBN: 978-1-78756-085-7

Keywords

Book part
Publication date: 4 November 2021

Gloria Sauti

Online teaching particularly through Open Distance and e-Learning (ODeL) has become a phenomenon in the twenty-first century. ODeL and blended approaches inevitably lead to…

Abstract

Online teaching particularly through Open Distance and e-Learning (ODeL) has become a phenomenon in the twenty-first century. ODeL and blended approaches inevitably lead to increasing dependence on electronic communication systems. The University of South Africa (Unisa), where the author teaches, enables students through its Learner Management System to interact with lecturers and e-tutors online. The responsibilities of e-tutors are of an educative and technical nature. Their roles include guiding and assisting students, encouraging active participation, responding to their queries and grading their assignments. In addition, e-tutors provide notifications and assign tasks or activities that students are expected to complete and submit. In several cases, these forms of assistance are absent, when there is a lack of follow-up within the response period which is 24 hours – missing notifications and lack of guidance – rendering these e-tutors ineffective. The chapter provides strategies that were analyzed and implemented to motivate effective tutoring and enhance student participation learning. The author draws on her analysis as a virtual ethnographer and long-term participant observer as an e-tutor and lecturer who supervised e-tutors and taught a large number of students – 2,500. The objective of the chapter is to encourage effective tutoring that can enhance students’ success.

1 – 10 of 34