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Article
Publication date: 13 April 2012

Niranjan Kalyandurg and K.B. Akhilesh

This case study feature aims to focus on team performance in a global product development environment and endeavors to enable managers and leaders of global teams to…

Abstract

Purpose

This case study feature aims to focus on team performance in a global product development environment and endeavors to enable managers and leaders of global teams to benefit from the insight.

Design/methodology/approach

The paper outlines a case study conducted in an organizational setting spanning a period of five years. The researchers studied a department consisting of product development team members in an emerging region and report findings in the context of existing concepts.

Findings

Based on the case study, it is observed that global product development teams are similar to other teams and are governed by structure, task, leadership and team processes. The distance and culture aspect of global teams tend to have additional challenges. Some of these challenges can be mitigated by enabling a robust team design, the right team composition, common processes, alignment with structure, focused training and development, consistent performance and evaluation mechanisms, as well as implementing knowledge management systems and having senior management support.

Research limitations/implications

Usage of global teams for product development is rapidly increasing and the understanding of team performance is critical for their success. This case study is based on an actual product development team engaged over a period of five years. The insights gathered provide a practical perspective of global team functioning that can be used for further exploration and research.

Practical implications

The case study findings can be used by practicing managers, leaders of global teams and organizations to help them understand various factors and implications that may reduce global team challenges in a product development scenario. Some of the best practices suggested in the study may help those creating a global team.

Originality/value

The case study illustrates some of the practical aspects of a global product development function. The approach into examining the functioning of a working team over a period of time helps provide a valuable and coherent view of a complex phenomenon. The factors uncovered during the study help provide a basis for further research.

Book part
Publication date: 26 January 2022

Marketa Rickley and Madelynn Stackhouse

The field of global leadership has flourished and advanced in the preceding decade. However, in contrast to the term global leadership, which enjoys conceptual clarity…

Abstract

The field of global leadership has flourished and advanced in the preceding decade. However, in contrast to the term global leadership, which enjoys conceptual clarity enabling accumulative progress, the construct of global leadership effectiveness is comparatively undertheorized, with instances of definitional ambiguity and disjointed methodological operationalizations across studies. The purpose of this chapter is, thus, to provide a systematic review of the global leadership effectiveness literature. In doing so, our contributions are fourfold. First, we offer an inclusive, comprehensive definition of global leadership effectiveness. Second, we map its construct domain. Third, we review research findings at the individual, group, and organizational levels. Finally, we integrate extant insights and offer suggestions for future research, organized within the typology of the content domain along the identified dimensions of global leadership effectiveness. Together, our goal is to build a foundation for future research examining the roles of leadership and the global context as antecedents of global leadership effectiveness.

Details

Advances in Global Leadership
Type: Book
ISBN: 978-1-80071-838-8

Keywords

Book part
Publication date: 14 October 2015

Mary M. Maloney, Mary Zellmer-Bruhn and Priti Pradhan Shah

In this chapter we develop a conceptual model describing how global teams do more than accomplish discrete tasks, and create “spillover coordination” effects by…

Abstract

Purpose

In this chapter we develop a conceptual model describing how global teams do more than accomplish discrete tasks, and create “spillover coordination” effects by influencing the amount of work-related direct contact among team members outside the task boundaries of the team. We theorize that spillover coordination is the result of relational and cognitive social capital developed through team interaction. We also propose that the design of the team and the context in which it operates influence the degree to which social capital develops.

Methodology/approach

We develop a conceptual model including propositions that can be tested empirically. We suggest avenues for future research.

Practical implications

Our model proposes that teams are a more powerful cross-border integration mechanism than originally thought in existing literature in international management and organizational behavior, since they affect social capital that can benefit the broader MNE beyond scope of the task and after the team disbands. Our approach suggests that MNE managers should be mindful of global team spillover effects and intentional in the way they design global teams if those benefits are to be achieved.

Originality/value

Most research on global teams, and teams in general, does not look past the task and time boundary of the team. We expand the view of team effectiveness to encompass those dimensions.

Details

The Future Of Global Organizing
Type: Book
ISBN: 978-1-78560-422-5

Keywords

Book part
Publication date: 23 July 2014

Katherine A. Schroeder, Peter F. Sorensen and Therese F. Yaeger

Current trends such as a steadfast movement toward globalization, increased connectivity and use of networks in business relationships, rapidly changing technology…

Abstract

Current trends such as a steadfast movement toward globalization, increased connectivity and use of networks in business relationships, rapidly changing technology, increased pressure for economic profitability, and economic concern create an environment where a focus on global team effectiveness is imperative. This study provides greater clarity on the workings of global hybrid team effectiveness including an examination of accelerators and decelerators. It also proposes a new model of Global Working behaviors to be applied systematically to all McKinsey 7-S areas – Strategy, Structure, Systems, Shared Values, Style, Skills, and Staff – in order to accelerate global hybrid team effectiveness.

Details

Research in Organizational Change and Development
Type: Book
ISBN: 978-1-78350-312-4

Article
Publication date: 4 January 2016

Marjorie Derven

– The purpose of this paper is to provide a framework that can be used to enhance the effectiveness of global teams.

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Abstract

Purpose

The purpose of this paper is to provide a framework that can be used to enhance the effectiveness of global teams.

Design/methodology/approach

The objectives of this paper are to provide a practical, concise framework for organizations that are using or considering global virtual teams. Based on extensive consulting research and literature review, the paper describes how global virtual teams can use Diversity & Inclusion, structure and processes to promote desired outcomes.

Findings

With globalization and skill shortages, global virtual teams are required to meet critical organizational objectives. Often these teams fall short of their promise, due to the complexity and lack trust and formal processes. This paper presents a framework to address these challenges.

Practical implications

Global virtual teams can use the proposed framework presented in this paper to promote high performance in both results and relationships.

Originality/value

This paper presents an original framework for optimal global team functioning.

Details

Industrial and Commercial Training, vol. 48 no. 1
Type: Research Article
ISSN: 0019-7858

Keywords

Article
Publication date: 15 June 2010

Nicola Berg and Dirk Holtbrügge

In the last few years, several empirical studies about the determinants and success factors of global teams have been published. While these studies show many interesting…

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Abstract

Purpose

In the last few years, several empirical studies about the determinants and success factors of global teams have been published. While these studies show many interesting results, they are often focused on single variables such as cultural homogeneity, cooperation length, or task complexity, but rarely analyze the complex relationships between these concepts. The aim of this paper is to explore how members of global teams consider the relevance of different determinants of their cooperation, how these determinants are interrelated, and how they influence team performance.

Design/methodology/approach

In this paper, a network study of global teams in the automotive and airline industries is presented. Based on interviews with the members of nine teams in three companies the software programs NVivo and UCINET were applied for a construct causal network analysis of the relationships between various team characteristics and their impact on team performance.

Findings

The study shows that the interaction of team members from different cultures does not directly impact the productivity and creativity of teams. This relationship is rather influenced by various determinants such as task complexity, language skills, communication media and intercultural training.

Research limitations/implications

A restriction of this study is its regional concentration on teams with members from European cultures. Future research should broaden this perspective and focus on global teams with a more diverse composition in terms of culture. For example, it would be interesting to know whether for global teams in Asia, South America or Asia similar or different determinants are relevant.

Originality/value

The study enhances the knowledge of the complex interrelationships between various determinants of global teams and their impact on team performance. A major methodological contribution is the analysis of real teams, enabling a far more realistic picture than previous experimental studies conducted in this area that deal with simulated teams, whose members do not have a shared past nor a shared future.

Details

Team Performance Management: An International Journal, vol. 16 no. 3/4
Type: Research Article
ISSN: 1352-7592

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Article
Publication date: 1 March 2003

Michael Harvey, Matthew B. Myers and Milorad M. Novicevic

The increase in cooperative global arrangements between suppliers and customers has grown precipitously in the last five years. These global account management (GAM…

2084

Abstract

The increase in cooperative global arrangements between suppliers and customers has grown precipitously in the last five years. These global account management (GAM) programs are frequently brought about owing to the initiative of the global customers, requiring their suppliers to service their total global needs. Suppliers in turn perceive GAM programs as a means to develop long‐term relationships with key global customers in order to hinder competitive inroads. The managerial issues in implementing GAM strategies/programs and developing GAM teams are the focus of this paper. Based on the bargaining framework of relational contracting theory, a step‐by‐step process for management to follow when implementing a GAM program is proposed.

Details

Journal of Management Development, vol. 22 no. 2
Type: Research Article
ISSN: 0262-1711

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Article
Publication date: 1 September 2017

Raveh Harush, Alon Lisak and Ella Glikson

Using social categorization perspective, the purpose of this paper is to explore the effect of global identity, perceived proximity, and team interdependence on relational…

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Abstract

Purpose

Using social categorization perspective, the purpose of this paper is to explore the effect of global identity, perceived proximity, and team interdependence on relational conflict in multicultural distributed teams.

Design/methodology/approach

Participants were 317 MBA students in 83 multicultural distributed project teams. Structural equation modeling and bootstrap methods were used to test the study model.

Findings

The results demonstrate that the indirect effect of global identity on relational conflict, through the pathway of perceived proximity, is moderated by team interdependence. More specifically, global identity leads to higher perceived proximity and lower relational conflict levels under low, rather than high, interdependence levels.

Research limitations/implications

The particular study context (multicultural distributed MBA student project teams) may limit the extent of the generalization of the findings.

Practical implications

The findings presented here can help practitioners in global organizations to defuse relational conflicts in multicultural distributed teams by embracing a global cultural approach and relying on shared global identity in team building, personnel selection, and development. Additionally, managers should be conscientious when they use the practice of facilitating interdependence between team members and assess the need for other interventions.

Originality/value

This study advances multicultural distributed team research by highlighting the role of global identity in reducing relational conflict, identifying the mediation mechanism of perceived proximity, and the boundary conditions of team interdependence levels under which this attenuation effect prevails.

Details

Cross Cultural & Strategic Management, vol. 25 no. 1
Type: Research Article
ISSN: 2059-5794

Keywords

Book part
Publication date: 26 January 2022

Heather Swenddal, Mathews Nkhoma and Sarah Gumbley

While the competencies required for global leaders' boundary-spanning have been significantly explored in literature, less attention has been paid to the processes…

Abstract

While the competencies required for global leaders' boundary-spanning have been significantly explored in literature, less attention has been paid to the processes involved in this work. This chapter examines global leaders' boundary-spanning actions, highlighting the need for leadership practices that enhance team cohesion and reinforce an organization's identity to global members. We introduce the organizational-theory concept of identity custodianship and demonstrate its use for understanding the social processes involved in global leaders' boundary-spanning.

Details

Advances in Global Leadership
Type: Book
ISBN: 978-1-80071-838-8

Keywords

Book part
Publication date: 26 January 2022

Karina R. Jensen

The rapidly evolving competitive global marketplace with its culturally diverse customers has increased demand for multinational corporations (MNCs) to accelerate global

Abstract

The rapidly evolving competitive global marketplace with its culturally diverse customers has increased demand for multinational corporations (MNCs) to accelerate global innovation. Leaders increasingly face the challenge of facilitating global and local team knowledge in order to improve strategic planning and execution for new products and services worldwide. An unresolved question in this regard is how global leaders can facilitate multicultural team collaboration aimed at improving performance of global innovation initiatives? Addressing this research question, a qualitative study was conducted focusing on the role of global leadership in facilitating multicultural collaboration and global innovation performance. The study included interviews with 105 global project leaders at 36 MNCs with headquarters based in Europe, Asia, and North America. These exploratory findings demonstrate how global leadership behaviors can facilitate cross-cultural collaboration for international project performance.

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