Search results

A description of quality circles, their purpose and application is given, together with a brief reminder of their background and history. Examples of quality circles in use in Knowsley Careers Service, Warwickshire Public Libraries and Kodak (Merseyside) are used to illustrate them in working practices. Considerations, criteria and essential factors for success, which organisations should take into account before starting quality circles, are discussed as well as how to maintain commitment in a work situation.

A report is developed from Library Management, Vol. 12 No. 3, and examples of quality and excellence in local government are given. Ways in which local authorities are improving their services are examined and a brief look at the recommendations in the Citizens′ Charter is taken.