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11 – 20 of over 15000Marta Pizzetti and Michael Gibbert
This paper aims to explore gift personalization, i.e. the design of gifts by givers on mass-personalization platforms, from the perspective of the gift recipient.
Abstract
Purpose
This paper aims to explore gift personalization, i.e. the design of gifts by givers on mass-personalization platforms, from the perspective of the gift recipient.
Design/methodology/approach
Given the exploratory objectives of this study, the qualitative approach was deemed suitable. Two complementary qualitative studies (i.e. semi-structured interviews and critical incidents) have been conducted, and the narratives have been thematically analyzed.
Findings
Gift recipients value gift personalization because of the utility they derive from the product, as well as the ability of the personalized gift to express the giver. Recipients recognize the capacity of the personalized gift to communicate symbolically the giver; they appreciate not only the enhanced attributes of the end product but also the process that led to it, which is imagined as creative and risky. The inherent expressivity of the personalized gift makes it highly valuable in the recipient’s eyes, even when it fails to please him or her.
Originality/value
This research redefines the boundaries of personalization value based on the perceptions of consumers who are not involved in the design process; highlights implications of personalization for firms targeting givers as users of their mass-personalization platforms; and proposes a research agenda to further investigate personalization in marketing.
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This paper aims to examine the trend of resource development at the University of Calabar Library, using gift items received from 2005 to 2009.
Abstract
Purpose
This paper aims to examine the trend of resource development at the University of Calabar Library, using gift items received from 2005 to 2009.
Design/methodology/approach
The study adopts a descriptive research design based on survey. Relevant documents, including gift and donation files, acquisition records and library accession registers, were examined and analysed to provide answers to questions relating to study objectives.
Findings
The usefulness of gifts to university library resource development is underscored by the quality and currency of the 2,462 volumes of materials received during the study period. Furthermore, the impact that collaborative donor efforts could make towards supporting university library resource development in the information age is highlighted. Associated problems included deficiency in subject coverage, foreign language materials, irregular giving patterns as well as an increasing tendency towards electronic resources acquisition where manual procedures are available.
Practical implications
Acquisition librarians should intensify efforts at soliciting for and directing corporate giving endeavours towards providing for infrastructural support required for university library development in Nigeria. The deficiency in subject coverage highlighted in the study can be addressed if donor agencies are encouraged to adopt relevant library profiles or assign grants to core areas of university academic programs. There is also need for the inclusion or revision of gift statements in collection development policies.
Originality/value
The paper highlights strategies for tackling the challenges of resource acquisition.
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Bryan Lowes, John Turner and Gordan Wills
Evaluates current evidence on contemporary gift giving, drawing some tentative marketing conclusions. Draws evidence from surveys carried out in Bradford, UK and those carried out…
Abstract
Evaluates current evidence on contemporary gift giving, drawing some tentative marketing conclusions. Draws evidence from surveys carried out in Bradford, UK and those carried out by Gallup and the National Opinion Polls on Christmas shopping. Looks at the role of gift giving in society while interpreting data and drawing marketing conclusions and contrasting with primitive societies.
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Mignon Reyneke, Pierre R. Berthon, Leyland F. Pitt and Michael Parent
The purpose of this paper is to address the issues of luxury gift giving and the giving of luxury wines as gifts from a conceptual perspective.
Abstract
Purpose
The purpose of this paper is to address the issues of luxury gift giving and the giving of luxury wines as gifts from a conceptual perspective.
Design/methodology/approach
The article considers the OA (aesthetic and ontology) model as proposed by Berthon et al. that permits the integration of various conceptualisations of different authors in the area of luxury branding. The model offers a typology of luxury brands that draws on Heidegger's theory of arts and Whitehead's process philosophy. This means that one can differentiate luxury brands along two dimensions: aesthetics and ontology.
Findings
The paper contends that the four modes as set out in the AO model of Berthon et al. can be used as a typology of luxury wines, from both gift giving, and gift receiving, perspectives.
Practical implications
Luxury wine marketers can make use of the proposed typology to target wine gift givers effectively, by understanding where on the proposed matrix both the giver and the receiver are positioned. The four modes that emerge can be seen as different target markets, with different motivations and different behaviors with regard to luxury wines as gifts.
Originality/value
By applying the OA model to luxury wines and specifically to the giving and receiving of luxury wines, this paper offers wine marketers the insight to formulate different marketing mix strategies based on the different target markets that emerge from the proposed model.
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Thyra Uth Thomsen and Judith Lynne Zaichkowsky
This study aims to investigate the random collection of items for gifting which are stored in one’s home in a special place. Traditional gift-giving models suggest gift givers buy…
Abstract
Purpose
This study aims to investigate the random collection of items for gifting which are stored in one’s home in a special place. Traditional gift-giving models suggest gift givers buy gifts for certain recipients on certain occasions. This study ' s journey into gift storage finds that some gift-giving practices are initially acquisition-less, recipient-less and/or occasion-less.
Design/methodology/approach
Based on a convenience sample of 111, the main functions and motivations for gift storage are described. From a free elicitation process of gift-closet attributes, a first account of the symbolic meanings that gift storage is embedded in is provided.
Findings
Seventy-seven per cent per cent of the sample had a gift closet where they stored gifts for which either the occasion or the recipient was not known at the time of acquisition. According to these gift-closet owners, the main purposes of gift closets are convenience, thrift and to have a place for surplus or shopping items.
Social implications
While it makes sense to some consumers to prepare for future gift-giving occasions by stockpiling items in gift closets, the results indicate that storage may affect the symbolic value of the gift and, ultimately, the development of social ties. Consumers who gift from the closet believe that there are few negatives involved. However, people who do not have gift closets and receive gifts which they suspect are from storage may perceive a lack of caring and even feel insulted.
Originality/value
Due to the unexplored nature of gift storage, the results reported in this paper represent a first exploratory account of gift storage and its possible effects on the relationship-building capacity of gifts.
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Dong Hong Zhu, Ya Ping Chang and An Chang
The purpose of this paper is to understand how free gifts with purchase influence the purchase satisfaction of online consumers, and compares the difference between the contexts…
Abstract
Purpose
The purpose of this paper is to understand how free gifts with purchase influence the purchase satisfaction of online consumers, and compares the difference between the contexts, which the consumers are certain and uncertain with the free gifts before purchase.
Design/methodology/approach
This study developed a theoretical model to examine how free gifts with purchase influence the purchase satisfaction of online consumers. The moderating effect of uncertainty was also examined. Using a survey questionnaire, empirical data were collected from 288 Taobao users. The partial least squares technique was used to test the proposed research model.
Findings
Perceived usefulness, perceived quality, perceived cost, and perceived ingenuity are antecedents of happiness toward a free gift with purchase. Happiness has a positive effect on the purchase satisfaction of online consumers. Uncertainty is an important moderator.
Research limitations/implications
The findings extend the current state of knowledge about the relationship between online purchase with free gifts and purchase satisfaction, as well as reveal the psychological mechanism of the effects of online purchase with free gifts on purchase satisfaction.
Practical implications
The findings of this study provide e-retailers with a deep understanding of how free gifts with purchase affect the purchase satisfaction of online consumers in different presentation approaches of the gifts.
Originality/value
Knowledge about the role of free gifts with purchase on the purchase satisfaction of online consumers is scarce. This study provides empirical evidence about the effect of free gifts with purchase on the purchase satisfaction of online consumer in different presentation approaches of the gifts.
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The chapter examines and challenges the assumed necessity of a linkage between remembered series of exchanges, amicable social relations, and prestige found in the work of Marcel…
Abstract
Purpose
The chapter examines and challenges the assumed necessity of a linkage between remembered series of exchanges, amicable social relations, and prestige found in the work of Marcel Mauss and many subsequent theorists of reciprocity and gift exchange.
Methodology
The chapter uses the nearly 500 year history of the giving and taking of the Koh-i-noor Diamond by rulers of South and Central Asia, commencing with Babur, the first Mughal emperor, and ending with Queen Victoria, which includes some gift giving and much taking by force, to explore what happens when only two of the three elements Mauss assumed central to understanding gift exchange are present.
Findings
Based on a review of the historical material, the chapter demonstrates that though historical narratives or memories of exchanges were central to enhancing the prestige of the parties to the exchange and the diamond itself, that process could and did occur in the absence of any on-going amicable social relations, including in situations in which exchange or transfer of the diamond were coerced and nothing was given in return to the dispossessed former owner of the gem.
Originality/value
By suggesting an alternative configuration of the factors necessary for the association of exchange and prestige, the chapter provides the opportunity to reconsider assumptions common in the literature on gift exchange and further enhance our understanding of this central element of social theory.
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This paper aims to explore how children’s developing ability to effectively regulate their emotions influences their consumer behavior .
Abstract
Purpose
This paper aims to explore how children’s developing ability to effectively regulate their emotions influences their consumer behavior .
Design/methodology/approach
Working with 80 children and one of their parents, this study used direct observations of child behavior in a task where they needed to regulate their emotions and a survey of parents about their child’s emotional development and consumer behavior. The research used quantitative methods to test whether children’s emotion regulation predicted parent reported consumer behavior (e.g. purchase requests, parent–child purchase related conflict) via multiple regression analyses.
Findings
After controlling for children’s age and linguistic competence, the study found that children’s ability to control positively valenced emotions predicted consumer behavior. Specifically, children who had more difficulty suppressing joy/happiness were more likely to ask their parents for consumer goods and were more likely to argue with parents about these purchases.
Practical implications
Content analyses of commercials targeting children have shown that many of the persuasive appeals used by advertisers are emotionally charged and often feature marketing characters that children find affectively pleasing. These findings suggest that these types of marketing appeals may overwhelm younger children which can lead to conflict with parents. Consequently, marketers and policy makers may want to re-examine the use of such tactics with younger consumers.
Originality/value
While the potential link between children’s emotional development and consumer behavior has been suggested in theoretical work, this is the first known study to empirically test this theorized relationship.
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This paper aims to explore the current trends in corruption and investigate the characteristics of corporate gift policies and their role in preventing bribery.
Abstract
Purpose
This paper aims to explore the current trends in corruption and investigate the characteristics of corporate gift policies and their role in preventing bribery.
Design/methodology/approach
This is a descriptive study based on primary data from a recent sample of Canadian companies’ codes of conduct and secondary data from recent corruption surveys published by non-governmental organisations.
Findings
This study shows that 25% of all private and public corruption cases generate financial damages of more than US$1m per case and that 50% of all investigated fraud cases are corruption cases (ACFE, 2022). Furthermore, the Western Europe and EU region is perceived as least corrupt, whereas Sub-Saharan Africa is perceived as the most corrupt region (Transparency International, 2022). However, bribery is fairly common in nine EU countries where 10% or more of public service users bribed public officials to influence their decisions (Transparency International, 2021). Results from primary data show that 9.3% of firms put a total ban on gifts given to governmental officials, whereas 35.2% require a superior’s approval and only 5.5% state a dollar limit for the gift. Results also show that not a single firm prohibits the giving of gifts to non-governmental stakeholders or the receiving of gifts from any type of stakeholder. This paper argues that gifts can bias the recipient’s judgement and improperly influence future business decisions based on the gift’s subjective value, nature and context.
Research limitations/implications
This paper extends previous research by examining the characteristics of corporate gift policies. It also helps organisations improve their gift policies in an effort to reduce corruption.
Originality/value
It is the first paper to investigate the characteristics of corporate gift policies and their role in preventing corruption.
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The purpose of this paper is to provide information on handling gifts‐in‐kind in Croatian public and academic libraries. It also recommends what should be done to improve practice…
Abstract
Purpose
The purpose of this paper is to provide information on handling gifts‐in‐kind in Croatian public and academic libraries. It also recommends what should be done to improve practice with gifts for collections.
Design/methodology/approach
The paper is based on the author's research conducted using an anonymous online questionnaire that was sent to Croatian public libraries (n=139) and academic libraries (n=73) in May 2011. After a two‐week period, a total of 84 responses was received (40 public libraries and 44 academic libraries). In statistical analysis, some variables are tested by χ2‐test to show whether differences between public and academic libraries are statistically significant.
Findings
The majority of Croatian libraries do not have gift policy statements. Gifts do have a significant part in collection building, especially in Croatian academic libraries, but are not always handled in the right way (i.e. according to IFLA's guidelines). This paper shows the quantity of gifts in the libraries, librarians' reasons for not accepting some gifts, librarians' methods in dealing with gifts, and their way of communicating with donors or potential donors.
Originality/value
This paper gives results of the first complete study of gift policies in Croatian public and academic libraries. In conclusion, a need for a written gift policy in Croatian libraries is emphasized and some recommendations are given.
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