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Article
Publication date: 17 August 2010

Dong‐Young Kim and Gerald Grant

The purpose of this paper is to propose a framework for assessing the maturity level of electronic government (e‐government).

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Abstract

Purpose

The purpose of this paper is to propose a framework for assessing the maturity level of electronic government (e‐government).

Design/methodology/approach

The conceptual framework is based on two models: the intellectual capital (IC) management and the capability maturity model integration (CMMI).

Findings

The framework is composed of four input areas (human capital, structural capital, relational capital, and IT investment) and five maturity stages (web presence, interaction, transaction, integration, and continuous improvement). These areas are assessed by using the IC management model and the CMMI model. Employing the IC management process enables not only practitioners to effectively manage resources, but also auditors to more objectively assess the input area. Using the CMMI model allows governments to conduct process‐based assessments.

Originality/value

The paper contributes to the literature and practice in the following ways. First, it outlines how to define and assess key attributes of e‐government activities. It can help governments to enhance the awareness and understanding of maturity levels of e‐government. Second, this research expands the scope of current studies on a maturity model by providing a balanced view between input factors (resources) and results (maturity stages). For practitioners, assessing the input factors enables them to realize how to prioritize strategies and resources. For academics, this attempt sheds light on the concepts of IC in e‐government studies. Third, considering the CMMI model will be helpful to conduct an objective and useful assessment. On the basis of a matrix for assessing maturity levels, governments can conduct self‐assessment and establish stable and mature implementation processes.

Details

Journal of Systems and Information Technology, vol. 12 no. 3
Type: Research Article
ISSN: 1328-7265

Keywords

Article
Publication date: 8 June 2015

Aareni A Uruthirapathy and Gerald G. Grant

Information technology (IT) professionals and their intentions to leave an organization have been studied by researchers; however, these studies do not compare the turnover…

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Abstract

Purpose

Information technology (IT) professionals and their intentions to leave an organization have been studied by researchers; however, these studies do not compare the turnover intentions of IT professionals with non-IT professionals from the same institution. The purpose of this paper is to examine how IT and non-IT job professionals relate to motivational and social job characteristics and their impact on job satisfaction, job performance and turnover intentions.

Design/methodology/approach

Data were collected from IT-shared services employees through a survey and quantitative analyses were performed.

Findings

Among the motivational job characteristics, IT professionals experienced greater task significance than the non-IT job holders. With social job characteristics, IT professionals had greater outside interaction than the non-IT professionals. However, the non-IT professionals had greater intentions to leave the IT organization than the IT professionals. Additionally, the study examined the differences of the job characteristics and job outcomes among transactional, transformational, and professional advisory work groups. The professionals and advisory group differed from the other groups in terms of feedback from the job, job satisfaction, and turnover intentions.

Research limitations/implications

The findings are based on a small sample. However, it highlights some unique differences in how IT and non-IT job occupants perceive job characteristics and job outcomes.

Originality/value

This study compares job characteristics and job outcomes of IT and non-IT job occupations in the same IT work environment.

Details

Journal of Management Development, vol. 34 no. 6
Type: Research Article
ISSN: 0262-1711

Keywords

Article
Publication date: 7 October 2014

Pietro Cunha Dolci, Antonio Carlos Gastaud Maçada and Gerald G. Grant

The purpose of this paper is to analyze some Brazilian companies’ use of the information technology portfolio management (ITPM) technique as an aid to their information technology…

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Abstract

Purpose

The purpose of this paper is to analyze some Brazilian companies’ use of the information technology portfolio management (ITPM) technique as an aid to their information technology (IT) investments management.

Design/methodology/approach

It was carried out in five case studies in different Brazilian companies from several economic sectors which were using ITPM or were in the initial implementation phase. Eight interviews were conducted. The persons interviewed were high-level executives working in the IT department in the studied companies.

Findings

Different levels of ITPM use was found with respect to IT investment management (planning, control and evaluation). It was observed, in the analyzed cases, that ITPM is used most frequently in IT investment planning, which is the process most discussed and used in analyzed companies. The ITPM technique is used more frequently in Company 2 than in the other cases because the organization of the IT area in the company is structured according to ITPM dimensions.

Research limitations/implications

The ITPM technique has received little attention in IT research and research in this area identifying the use and applicability of ITPM in companies is still very limited in the information systems literature.

Originality/value

The paper presents IT investment management in different Brazilian companies and how ITPM was used to help companies in this process compose by planning, control and evaluation.

Details

Journal of Enterprise Information Management, vol. 27 no. 6
Type: Research Article
ISSN: 1741-0398

Keywords

Article
Publication date: 28 September 2010

Robert A. Scott

The purpose of this article is to survey areas of admiration, anguish, and anticipation in higher education.

534

Abstract

Purpose

The purpose of this article is to survey areas of admiration, anguish, and anticipation in higher education.

Design/methodology/approach

The article takes the form of a reflective essay.

Findings

There is much to admire about higher education; much that causes anguish; and much to anticipate in the years ahead.

Originality/value

This is an original approach and an original piece of work.

Details

On the Horizon, vol. 18 no. 4
Type: Research Article
ISSN: 1074-8121

Keywords

Article
Publication date: 3 August 2015

Daniel L. Duke

– The purpose of this paper is to present a rationale for organizational histories of schools and school districts and discuss the findings of selected examples of the genre.

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Abstract

Purpose

The purpose of this paper is to present a rationale for organizational histories of schools and school districts and discuss the findings of selected examples of the genre.

Design/methodology/approach

The author presents a vignette of an organizational history, discusses key elements of the methodology, and offers seven ways in which organizational histories address important issues in educational research.

Findings

A case is made, using actual examples of research, that organizational histories of schools and school districts can contribute to testing existing theory, developing new theory, describing how educational change occurs, accounting for the sustainability of educational change, explaining organizational continuity over time, understanding school and district responses to persistent social issues, and balancing an over-emphasis on the impact of school and district leaders.

Originality/value

The paper draws on the author’s original contributions to organizational history as well as the contributions of his doctoral students and others.

Details

Journal of Educational Administration, vol. 53 no. 5
Type: Research Article
ISSN: 0957-8234

Keywords

Content available
Article
Publication date: 7 October 2014

Zahir Irani and Muhammad Kamal

247

Abstract

Details

Journal of Enterprise Information Management, vol. 27 no. 6
Type: Research Article
ISSN: 1741-0398

Content available
Article
Publication date: 1 January 2002

38

Abstract

Details

Library Hi Tech News, vol. 19 no. 1
Type: Research Article
ISSN: 0741-9058

Abstract

Details

International Journal of Sports Marketing and Sponsorship, vol. 2 no. 1
Type: Research Article
ISSN: 1464-6668

Keywords

Content available
Article
Publication date: 1 August 2003

37

Abstract

Details

Library Hi Tech News, vol. 20 no. 8
Type: Research Article
ISSN: 0741-9058

Content available
Article
Publication date: 1 September 2000

Laurence Chalip

One of the most significant innovations to emerge from Sydney's hosting of the 2000 Olympic Games has been the way that Australian tourism organisations have built the Games into…

Abstract

One of the most significant innovations to emerge from Sydney's hosting of the 2000 Olympic Games has been the way that Australian tourism organisations have built the Games into their marketing strategies. As the Business Manager Olympic Games for the Australian Tourist Commission, Maggie White is responsible for the ambitious international Olympic tourism marketing program. Here she talks to Dr Laurence Chalip of Griffith University, about her role and the challenges she faced.

Details

International Journal of Sports Marketing and Sponsorship, vol. 2 no. 3
Type: Research Article
ISSN: 1464-6668

Keywords

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