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IF YOU should ever have a mind to experience the flavour of life in the British public library service during the early decades of this century, you could not do better than turn to the contemporary files of the periodicals of librarianship. Apart from its beastlier aspects, to which only a George Orwell could have done justice, the library journals reflected pretty well the public library world as it used to be: impoverished and imperfect, but optimistic and resilient.

More and more e-commerce web sites are using online customer reviews (OCRs) for customer segmentation. However, for durable products, customer purchases, and reviews only once for a long time, as while the product review score may highly affected by service factors or be “gently” evaluated. Existing regression or machine learning-based methods suffer from low accuracy when applied to the OCRs of durable products on e-commerce web sites. The purpose of this paper is to propose a new approach for customer segment analysis base on OCRs of durable products.

The research proposes a two-stage approach that employs latent class analysis (LCA): the feature-mention matrix construction stage and the LCA-based customer segmentation stage. The approach considers reviewers’ mention on product features, and the probability-based LCA method is adopted upon the characteristics of online reviews, to effectively cluster reviewers into specified segmentations.

The research finding is that, using feature-mention instead of feature-opinion records makes segment analysis more effective. The research also finds that, LCA method can better explain the characteristics of the OCR data of durable products for customer segmentation.

The research proposes a new approach to durable product review mining for customer segmentation analysis. The segment analysis result can provide supports for new product design and development, repositioning of existing products, marketing strategy development and product differentiation.

A new approach for customer segmentation analysis base on OCRs of durable products is proposed.

This paper aims to formalize long-term trajectories of human civilization as a scientific and ethical field of study. The long-term trajectory of human civilization can be defined as the path that human civilization takes during the entire future time period in which human civilization could continue to exist.

This paper focuses on four types of trajectories: status quo trajectories, in which human civilization persists in a state broadly similar to its current state into the distant future; catastrophe trajectories, in which one or more events cause significant harm to human civilization; technological transformation trajectories, in which radical technological breakthroughs put human civilization on a fundamentally different course; and astronomical trajectories, in which human civilization expands beyond its home planet and into the accessible portions of the cosmos.

Status quo trajectories appear unlikely to persist into the distant future, especially in light of long-term astronomical processes. Several catastrophe, technological transformation and astronomical trajectories appear possible.

Some current actions may be able to affect the long-term trajectory. Whether these actions should be pursued depends on a mix of empirical and ethical factors. For some ethical frameworks, these actions may be especially important to pursue.

BY NOW, many readers of NLW will have made a pilgrimage to Birmingham to see the new central library, and many others will have resolved to do so at the earliest opportunity.

Unions are the potential but secure democratic counterforce to capital. The creation of “objective conditions” for international co‐operation has preceded but must result in “subjective conditions”. This theme survives little challenged as a central tenet of the official labour movement in country after country. The pervasive complacency in other circles concerning the prospects for industrial democracy to be achieved through the internationalisation of the evolutionary, pluralistic collective bargaining model, particularly at a time when that model seems unable to cope with born again free market philosophies even at a national level.

ADVERSE WEATHER conditions greatly reduced the number of members attending the February Council especially those resident in parts east. Everyone who had made it seemed to take a while to warm to their task and passed the report of the Executive Co‐ordinating Committee like lambs. With mild interest they heard that the Secretary had recommended to the General Purposes Committee that the old Council Chamber should not after all, be divided into offices but instead be made into a joint members' and staff common room. ‘More modest extensions to the toilet accommodation’ (the imagination boggles!) are part of this reduced package which saves half the projected £40,000. For council meetings a platform with furniture suitable to the dignity of the association will be provided.

WHEN NEXT YOU FIND YOURSELF IN LONDON with nothing in particular to do, take a walk westwards from the Archway underground station and along Chester Road until you reach the southern entrance to Highgate cemetery. Resist, if you can, the peculiar and varied attractions of this hallowed plot and turn your attention instead to the building which stands opposite the cemetery gates. It was erected a little over sixty years ago and is a fascinating example of its period. I would not care, on oath, to say what particular architectural style it represents, but diffidently suggest that it might perhaps be ‘Carnegie eclectic’. You may now guess what purpose this building serves. It is a public library.

WHILE SO MUCH remains to be done on the lives of librarians who were truly eminent, it may seem perverse to explore the career of a librarian who was in no way outstanding. But the character of an age may sometimes be revealed as well by the lives of the obscure as by those of the great, and that is my main reason for returning to the life of Henry Bond.

A plethora of BPR methodologies have appeared in the literature during recent years, however, most of them present serious limitations mainly due to the need for a multi‐disciplinary approach. In this paper we present an overview of existing work in the area of BPR with the aim of highlighting the different categories of BPR methodologies identified in the literature, their focus on the redesign process and the general BPR principles that emerge from them. We also present a BPR methodology called Agent Relationship Morphism Analysis (ARMA) that goes beyond the limitations of the existing BPR methodologies taking a holistic view of the organisation. In ARMA the modelling of the business environment is achieved with the use of three perspectives: the structural, behavioural and process. The use of these three perspectives provides insight to the relationship between organisational structure and organisational processes.

A question of size THE Committee set up by the Minister of Education in 1957 to “consider the structure of the public library service in England and Wales, and to advise what changes, if any, should be made n the administrative arrangements, regard being had to the relation of public libraries to other libraries,” was the first such since the Kenyon Committee which reported in 1927. One of the most controversial aspects of the Roberts Committee's deliberations was the consideration of the minimum size (in terms of population) of an independent library system.