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11 – 20 of 91George P. Moschis and Leah Bovell
Because the growth in the elderly population is a worldwide phenomenon, it is essential for businesses to develop an understanding of the older consumer market. Older consumers…
Abstract
Purpose
Because the growth in the elderly population is a worldwide phenomenon, it is essential for businesses to develop an understanding of the older consumer market. Older consumers are especially important to companies operating in the pharmaceutical industry, since they spend more on medical supplies and drugs than any other age group. The aim of this paper is to examine older consumers' preferences for sources of information and methods of purchasing prescription drugs and cosmetics, as well as the reasons they choose specific drug stores and specific brands of drugs and health aids.
Design/methodology/approach
This study employs a large national sample and various statistical procedures. Responses given to selected attitudinal and behavioral measures were tabulated and cross-tabulated by selected demographic and other characteristics. Grouping of older Americans into four segments based on aging characteristics and life events circumstances was achieved by means of cluster analysis.
Findings
The research presented in this paper shows major differences in the way older consumers respond to various marketing offerings. The responses of older Americans do not only differ from those of their younger counterparts; they also vary widely by psychographic characteristics that are based on aging, life-changing events and circumstances older consumers have experienced. The results provide the bases for recommended strategies to most effectively appeal to older consumers in general, as well as to members of specific segments.
Practical implications
The study helps marketers of pharmaceutical products improve their efforts when marketing to older consumers.
Originality/value
Unlike previous studies that examine choices of pharmaceutical and cosmetic products by older consumers as a homogeneous group, the present study treats these consumers as a heterogeneous market and examines their motives for their choices.
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George P. Moschis and Scott B. Friend
While the mature consumer segment (55‐and‐older) is rapidly growing in size, so too are their preferences, motives and spending patterns. The health‐care product and services…
Abstract
Purpose
While the mature consumer segment (55‐and‐older) is rapidly growing in size, so too are their preferences, motives and spending patterns. The health‐care product and services industry, an industry driven by age, is no exception to the need to identify and accurately target this aging consumer segment. The purpose of this paper is to report on the preferences and marketing implications of this mature consumer segment with respect to health‐care products and services.
Design/methodology/approach
The information reported in this paper comes from two large‐scale national studies. The first study gathered information on health‐care services, information sources, payment systems, attitudes toward health‐care providers, and shopping habits. The second study gathered information on selected health‐care products, mass media habits, and several types of health‐related concerns and lifestyles.
Findings
The results of these studies show major differences in the way in which consumers within the mature consumer segment respond to various health‐care marketing offerings and provide the basis for developing strategic recommendations for marketing health‐care products and services to the mature population.
Originality/value
This paper uses a segmentation model based on aging processes and life circumstances, known as “gerontographics.” This unique segmentation technique has demonstrated superiority over the past 20 years through research conducted at the Center for Mature Consumer Studies at Georgia State University.
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Vassiliki Grougiou, George Moschis and Ilias Kapoutsis
– This study aims to examine the effects of earlier-in-life family events and experiences on the development of compulsive buying behavior in later life.
Abstract
Purpose
This study aims to examine the effects of earlier-in-life family events and experiences on the development of compulsive buying behavior in later life.
Design/methodology/approach
The study is based on data collected from a self-administered survey of 285 young Greek adults.
Findings
Young individuals appear to be particularly susceptible to their peers’ evaluations of consumption matters. However, those who experience family disruptions and have a low socio-economic status are least likely to communicate with their peers about consumer matters, possibly as a self-protection coping mechanism. Contrary to previous findings, family communication styles promote rather than deter the development of compulsive tendencies, suggesting the influence of other macro-environmental factors upon the development of young adults’ compulsive consumption tendencies.
Social implications
Understanding the underlying mechanisms and contexts that promote the development of compulsive buying is imperative for deterring the onset of maladaptive consumption habits that have adverse effects on the individual and on society as a whole.
Originality/value
Using the multi-theoretical life course paradigm, this study highlights the links between earlier-in-life experiences and social contexts to the onset and development of compulsive behaviors. The findings could assist public policy makers and parents to use strategies that would educate and protect future generations from developing compulsive consumption habits.
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Presents a new way of segmenting the mature market. Develops asegmentation model based on research in various disciplines and usesdata from several studies to validate it…
Abstract
Presents a new way of segmenting the mature market. Develops a segmentation model based on research in various disciplines and uses data from several studies to validate it. Suggests that the model is more effective than some commonly used approaches, not only in identifying prime segments for products and services, but also in suggesting viable marketing strategies for reaching specific segments of older consumers.
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George Moschis, Carolyn Curasi and Danny Bellenger
We live in an aging society, thus, it is important for businesses to develop a solid understanding of the older consumer. The food and grocery store industry is no exception since…
Abstract
We live in an aging society, thus, it is important for businesses to develop a solid understanding of the older consumer. The food and grocery store industry is no exception since mature consumers spend more money on the average at food stores than their younger aged counterparts. Because there are marked differences within the large, mature consumer market, different marketing strategies are required even within this market to ensure the greatest success. This research employs a random, nation‐wide, sample of 10,500 names of household heads drawn from seven age categories. The literature from a wide range of disciplines was examined to explore factors and events affecting preferences and motives in the selection of food stores. Using factor analysis, four gerontological segments resulted that best describe the mature consumer market. Marketing strategies are offered suggesting how to most effectively appeal to older consumers in general as well as more precise strategies for successfully appealing to the four gerontological segments.
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Pamela A. Kennett, George P. Moschis and Danny N. Bellenger
The aging population in the United States makes skill in marketingto the mature consumer increasingly important. The biophysical andpsychosocial aging process creates a need for…
Abstract
The aging population in the United States makes skill in marketing to the mature consumer increasingly important. The biophysical and psychosocial aging process creates a need for specific strategies to address the changes brought on by age. Attempts to ascertain the degree to which the financial services industry recognizes some of the needs of the elderly market and the degree to which marketing programs are addressing these needs. The results show that financial services marketers have been slow in implementing strategies which might help them better attract and serve the mature consumer, when compared with other industries. While this industry has done an excellent job in developing products which appeal to older consumers, they appear to be lacking in special assistance to mature consumers and training to support such assistance. Provides managerial implications stressing specific areas for improvement.
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Anil Mathur and George P. Moschis
Although older American spend increasingly large sums of money on goodsand services, it is widely believed by financial service providers andretailers that these individuals make…
Abstract
Although older American spend increasingly large sums of money on goods and services, it is widely believed by financial service providers and retailers that these individuals make relatively little use of credit cards. Using a large national sample of respondents from different age groups, finds that older adults use credit cards as frequently as younger adults when circumstances and opportunities for consumption in both groups are similar. Age‐related declines in use of credit cards may reflect changes in lifestyles and other circumstances associated with age, not age per se. Discusses implications of the results for retailers and consumer credit lenders.
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Anil Mathur and George P. Moschis
States that although the concept of “stress” has received increased attention in the behavioral and social sciences throughout the past five decades, it has been virtually ignored…
Abstract
States that although the concept of “stress” has received increased attention in the behavioral and social sciences throughout the past five decades, it has been virtually ignored by consumer researchers. Presents conceptual and theoretical underpinnings of stress research, which suggest that many changes in individuals’ consumption behaviors are efforts to cope with stressful life circumstances. A study was conducted to test specific hypotheses about the effects of stress on consumption‐coping strategies of older adults. Results suggest that when older consumers experience stressful life circumstances, they may initiate, intensify, or change consumption activities to handle stress. Specific coping strategies were found to differ by gender. Implications for future consumer research are discussed.
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Lynn Sudbury and Peter Simcock
The purpose of this study is to provide a multivariate segmentation model of the older consumer market, utilising variables based on the major dimensions of ageing, and…
Abstract
Purpose
The purpose of this study is to provide a multivariate segmentation model of the older consumer market, utilising variables based on the major dimensions of ageing, and behavioural variables previously shown to be pertinent to older adults in the gerontology and marketing literature.
Design/methodology/approach
A self‐complete questionnaire was administered to an age‐based quota sample of 650 older consumers (aged 50‐79) in the UK. Using the age and consumer behaviour variables, cluster analysis was performed. The clusters were then profiled using ANOVA, Kruskal‐Wallis and χ2 techniques, using those variables not included in the initial analysis.
Findings
The results confirmed that the older consumer market is not homogeneous. Rather, five distinct segments emerged which differ considerably from one another on a range of variables, including consumer behaviours.
Practical implications
The model has practical implications for targeting older consumers, and the paper provides guidelines on how to reach the different segments.
Originality/value
The paper, the result of the largest known empirical study into older consumers in the UK, provides a comprehensive segmentation model that overcomes many of the limitations of previous segmentation studies pertaining to older adults. It also fills a research gap noted by several previous researchers in that a variety of different types of age are utilised.
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Presents a current overview of the issues and available knowledgeregarding marketers understanding of how to reach older consumers.Presents contradictory beliefs about older…
Abstract
Presents a current overview of the issues and available knowledge regarding marketers understanding of how to reach older consumers. Presents contradictory beliefs about older consumers and various methods for marketing to them. Offers reasons for these contradictions, and presents a blueprint to help decision makers evaluate information in the field and formulate effective strategies.
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