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Article
Publication date: 8 February 2011

Chin Wei Chong, Siong Choy Chong and Geok Chew Gan

The purpose of this paper is to build upon Chen et al.'s work by investigating inter‐organizational knowledge transfer needs and practices among small and medium…

Abstract

Purpose

The purpose of this paper is to build upon Chen et al.'s work by investigating inter‐organizational knowledge transfer needs and practices among small and medium enterprises (SMEs) which have received relatively little research attention to date.

Design/methodology/approach

A questionnaire survey was conducted on SMEs which have been accorded the Multimedia Super Corridor Malaysia status. Data were analyzed using Statistical Package for the Social Sciences.

Findings

In total, nine important areas have been the focus of this study, i.e. the importance of external knowledge; the extent to which external knowledge is more important than internal knowledge to organizational success; areas in which insufficient knowledge contributes to costly errors or mistakes in the SMEs; SMEs' involvement in knowledge transfer activities; number of social networks involved; SMEs' perceptions about networks; use of tools and technologies to transfer inter‐organizational knowledge; constraints of inter‐organizational knowledge transfer; and SMEs' effectiveness in leveraging knowledge. The data collected from 70 owners/managers of SMEs suggest that to some extent external knowledge is believed to be an important need by the enterprises.

Research limitations/implications

The small sample size raises the question of generalizability of the findings.

Practical implications

Overall, the empirical findings point to the need for the SMEs to pursue inter‐organizational knowledge transfer practices.

Originality/value

This paper is one of the first to address the inter‐organizational knowledge transfer needs in Malaysian SMEs.

Details

Library Review, vol. 60 no. 1
Type: Research Article
ISSN: 0024-2535

Keywords

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Article
Publication date: 18 May 2012

Chong Chin Wei, Chong Siong Choy, Gan Geok Chew and Yuen Yee Yen

The purpose of this paper is to study the knowledge‐sharing patterns of undergraduate students in public and private universities.

Abstract

Purpose

The purpose of this paper is to study the knowledge‐sharing patterns of undergraduate students in public and private universities.

Design/methodology/approach

A questionnaire survey was conducted on students of both the types of universities in Malaysia. Data were analyzed using SPSS.

Findings

Seven important areas have been the focus of this study: the general attitude towards knowledge sharing; preferred sources for study‐related tasks; perceived frequency of knowledge sharing for study‐related tasks; types of information and knowledge shared; preferred channels for knowledge sharing; factors limiting knowledge sharing; and knowledge sharing motivators. The data collected from 423 undergraduate students suggest that there are differences between the students in the public and private universities when it comes to knowledge sharing patterns.

Research limitations/implications

The paper serves more as a descriptive study on the knowledge sharing patterns rather than a correlational study to find the relationship among variables.

Practical implications

The findings suggest that group activities should be structured in all curricula in order to encourage sharing among students. Academics are expected to play an important role to encourage their students to share by means of putting emphasis on collaborative learning to reduce competition among students. The management of universities can promote knowledge sharing by understanding the barriers and motivators of knowledge sharing.

Originality/value

The paper is among the first to compare the knowledge sharing patterns among private and public undergraduate students in Malaysia.

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Article
Publication date: 13 April 2015

Geok Chew Gan and Chin Wei Chong

In order to bridge the gap and provide organizations with practical assistance in dealing with the effectiveness of executive coaching. The purpose of this paper is to…

Abstract

Purpose

In order to bridge the gap and provide organizations with practical assistance in dealing with the effectiveness of executive coaching. The purpose of this paper is to investigate the association between coaching relationship which constitutes of rapport, trust, commitment and match with coaching effectiveness in Malaysia using a quantitative research method.

Design/methodology/approach

Based on the extensive review of the current literature, rapport, trust, commitment and coach-coachee match with coaching effectiveness are investigated through questionnaire. Objective-driven model which focuses on the extent to which coaching objectives have been met, is used to measure the effectiveness of executive coaching.

Findings

The main results of the multiple regressions demonstrate that both rapport and commitment significantly influence coaching effectiveness. These findings provide a basis for developing a quality relationship to advance the executive coaching and HRM research literature.

Practical implications

The practical implication of this study could be useful for HCM managers, who want to enhance leadership capabilities through executive coaching engagement that support their organizations performance.

Originality/value

This Malaysian study will build upon the existing knowledge by investigating the factors contributing to quality coaching relationship from the coachee’s viewpoint.

Details

Journal of Management Development, vol. 34 no. 4
Type: Research Article
ISSN: 0262-1711

Keywords

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Article
Publication date: 27 May 2014

Chin Wei Chong, Yee Yen Yuen and Geok Chew Gan

The aim of this study is to build upon Jain et al.'s (2007) work by investigating the knowledge-sharing barriers and strategies of academic staff in public and private…

Abstract

Purpose

The aim of this study is to build upon Jain et al.'s (2007) work by investigating the knowledge-sharing barriers and strategies of academic staff in public and private universities in Malaysia which have received relatively little research attention to date.

Design/methodology/approach

A survey of 502 questionnaires was collected on both public and private universities in Malaysia. Data were analysed using SPSS.

Findings

The overall findings show that private universities are more effective and are more willing to share knowledge. Linking knowledge sharing with non-monetary rewards and fair performance appraisals are strongly recommended in private universities, while monetary rewards, recognitions, publication of knowledge on websites and newsletters and the use of appropriate technology tools and systems are strongly recommended in public universities.

Practical implications

Top management in Malaysian public and private universities must play their role and put in more effort to ensure academics have the proper platform and support to share their knowledge.

Originality/value

This study is perhaps one of the first to address the comparison between knowledge sharing among lecturers in private and public universities in Malaysia.

Details

Library Review, vol. 63 no. 3
Type: Research Article
ISSN: 0024-2535

Keywords

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Article
Publication date: 2 November 2015

Ghazaleh Hasanian, Chin Wei Chong and Geok Chew Gan

The purpose of this paper is to study the application of knowledge management (KM) factors on customer relationship management (CRM) process in Malaysian Multimedia Super…

Abstract

Purpose

The purpose of this paper is to study the application of knowledge management (KM) factors on customer relationship management (CRM) process in Malaysian Multimedia Super Corridor (MSC) status organisations.

Design/methodology/approach

A questionnaire survey was conducted on KM workers (customer service) in Malaysian MSC status organisations. Based on the extensive review of the current literature, eight KM factors were investigated to examine the application toward CRM process.

Findings

The data, collected from 96 knowledge workers, suggest that KM process, organisational infrastructure and technology are three important predictors for effective CRM process.

Practical implications

The practical implication of this paper could be useful for business managers who want to enhance organisational CRM through implementing KM practices to support their organisation’s KM efforts.

Originality/value

This is one of the few papers to study the application of KM factors on CRM process in Malaysia.

Details

Library Review, vol. 64 no. 8/9
Type: Research Article
ISSN: 0024-2535

Keywords

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Article
Publication date: 22 July 2019

Abraham Cyril Issac and Tina Susan Thomas

In an academic and research institution of repute, where the student researcher’s creative mind and innovative potentials are the kingpin factors, it is of primary…

Abstract

Purpose

In an academic and research institution of repute, where the student researcher’s creative mind and innovative potentials are the kingpin factors, it is of primary interest to segregate and pool competencies at an individual level and to create dynamic synergetic effects. Knowledge about potential core competencies and own resources, facilitation of existing personal relationships and the development of new personal relations and cooperation are necessary prerequisites. This is where social network analysis (SNA) acts as a useful tool for measuring the performance of knowledge sharing.

Design/methodology/approach

The current study makes a detailed analysis of the knowledge sharing network among the student researchers. The research study estimates different parameters such as knowledge sharing in various departments, the motivation for research and research environment. This work mainly attempts to undertake a differential analysis of the knowledge sharing pattern among the research scholars with the aid of Pajek software and R programming.

Findings

A holistic knowledge sharing network for the entire set of research scholars is established and the centrality features of the network and among the departments are analyzed, leading to a road map which deliberates on whom to appease and whom to circumvent.

Research limitations/implications

Every institute or organization can use the SNA to identify the key stakeholders in the knowledge sharing environment or the kingpin actors who are prone to knowledge hiding. Such useful identification of the vital stakeholders can give information on how to eliminate the barriers in the knowledge management systems, so that enhanced level of collaboration happens.

Originality/value

This is the first comprehensive SNA to decipher the knowledge sharing pattern among researchers. This work characterizes knowledge management research literature and thereby offers to reduce redundant research by delineating the possible avenues in the area of knowledge sharing.

Details

Global Knowledge, Memory and Communication, vol. 69 no. 1/2
Type: Research Article
ISSN: 2514-9342

Keywords

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