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This paper aims to illustrate how business ethics research is progressing in the tourism and hospitality (T/H) industries and suggest a research agenda.

This study applies bibliometric analysis to articles related to business ethics topics in the T/H fields published between 1995 and 2014 in six, nine and five leading hospitality-, tourism- and business ethics-oriented journals, respectively.

This study provides a broad view on business ethics research in the T/H fields based on leading authors, institutions, themes and methods used over the past two decades.

This study assesses the progress of business ethics research in the hospitality and tourism fields. Only articles published in select, prominent Social Sciences Citation Index journals were analyzed.

This analysis focuses on published articles related to business ethics in the T/H fields. As such, it facilitates researchers, academic scholars and professionals in contributing to the field more effectively and advancing scientific progress in the literature. It aids practitioners by evaluating the extent to which scholars have investigated key issues in the field.

This study is the first to utilize bibliometric analysis to assess business ethics research focusing on T/H activities published in leading tourism, hospitality and business ethics journals.

The purpose of this paper is to extend understandings of the demand-side view of strategy and how organizations co-create value with stakeholders. Through an iterative process of theory development, data collection, data analysis and writing, the authors propose a value co-creation perspective that more fully takes into account stakeholder complexity.

The empirical data derives from a wider exploratory study on value creation and competitive advantage in Christian churches in Canada. Here the authors explore one case study from that wider study and analyze interviews with church members and leaders.

The authors discuss two mutually constitutive processes of value co-creation, building a culture of community and enacting relational and shared leadership.

The authors propose a stakeholder-complex understanding of value creation where stakeholders can enact multiple roles, often simultaneously, in co-creation and where products/services are consumed for their symbolic, rather than material value. Further, co-creation may involve ongoing interactions and value creation can occur in non-monetary transactions.

The authors offer, through an empirical exploration of a religious organization, an illustrative account of how value co-creation might be tied to stakeholder complexity. This study stretches the boundaries of mainstream strategy research by challenging two fundamental assumptions: that stakeholder roles must be distinct and that “value” must be clearly defined and explicitly linked to exchange value.

The study aims to map the intellectual structure of business ethics studies by analyzing 17,246 citations of 225 papers published in Business Ethics Quarterly (BEQ) in the year between 2005 and 2014. Specifically, the purpose of the study is to describe the current state of BEQ, identify the most influential journals and works, identify the key themes of business ethics studies during 2005-2014 and, at the same time, report the changes in themes by making a comparison between two time periods – 2005-2009 and 2010-2014.

First, the study presents the information of the authors, institutions and countries that contribute to BEQ with a statistical analysis. Second, the study identifies the most cited journals and works in BEQ during 2005-2014 with a citation analysis. Third, the study identifies the key research themes in business ethics studies with a co-citation analysis. With the help of factor and social network analysis (NA), the study groups the research themes and maps their links.

First, the statistical results show that many well-known researchers from famous US institutions publishing in BEQ. Second, the citation analysis results show that quite a few journals become mature gradually in business ethics domain. Besides, most of the influential works are normative and theoretical. Third, the co-citation results indicate that “stakeholder management” and “corporate social responsibility” (CSR) are two main themes in business ethics studies in the past decade. Specifically, “stakeholder management” attracts the most research interests in both two sub-time periods. In addition, compared with the pure studies on CSR during 2005-2009, increasing researchers are keen on the theme of “political CSR under globalization” in the second five years. Meanwhile, other focus like “society, state and business ethics” earns a certain degree of attention in the time window 2005-2009. And “accountability in MNCs” and “political philosophy” are the new concerns in the year between 2010 and 2014.

The study confirms BEQ’s leadership role in business ethics domain. And, it further proves that business ethics has evolved as an independent discipline. It also helps the researchers to have a concise knowledge of the main contents and key points of business ethics research. Methodologically, co-citation analysis combined with factor and NA provides clear results and visualized figures which can be understood easily by the researchers and practitioners.

The transition from a product driven to market driven culture has enforced changes in management style in previously nationalised companies. This article examines the background to the phenomenon of privatisation in the United Kingdom and explores current practice. The transition to change over two decades has brought about more demanding and value conscious customers along with a technological revolution in information technology. Corporate culture is seen as the litmus test in shaping changes in performance, and a strong culture is an important factor in unifying the social dimensions of an organisation. Privatisation has seen changes emerge in some companies more dominantly than in others. The principal purpose of this paper is to use this background as a building block to describe the detailed empirical research that has been conducted within three previously nationalised companies. This research is reported in the next issue of this journal.

A new building designed to accommodate converged library and computer services into the twenty‐first century, the Aldham Robarts Learning Resources Centre of Liverpool John Moores University, has made a marked impact on the “two cathedrals” campus. With its annexe it provides nearly 6,000m² giving a stock capacity of 220,000 volumes, 720 reader seats and 250 networked PCs. It is a deep‐plan building with three‐storey atrium as a distinctive design feature. The history of the project, within the University′s estates strategy, is given together with a description of the planning process, features of the building and internal layout.

Examines aspects of taxation which may be of interest to the property manager. Restricts the scope to an estate which includes one or more houses, with reference to capital gains tax. Discusses issues around: what is a house or garden, what is occupancy, who is the owner, and what happens when the owner dies.

Steps take in Brighton Health District, with the help of CASPE Research (Clinical, Accountability, Service Planning and Evaluation), to build and maintain an approach to Quality Assurance (QA) are described. The system is based on co‐ordination of — and assistance to — voluntary peer review by clinicians and other professionals. The joint work has two aspects: first, implementation of microcomputer‐assisted trials of QA in a small number of clinical departments and professional/ non‐medical departments which aim to provide a productive environment for development of new indicators of the quality of care, and systems for their use, that are practical and economic for local use in the NHS. Second, the indicators are provisionally evaluated, and, where successful, related to service planning and resource management in the district. Indicators that are successful in Brighton will also be tested in other districts where CASPE is working.

This article aims to demonstrate how small entrepreneurial firms can employ low cost market research techniques in the area of service evaluation to prioritise the sales effort, increase sales and improve margins.

“Triangulation” has been used. Secondary data included academic sources and internal company records. Primary data included exploratory depth interviews and group discussions, a questionnaire‐based survey and the construction of case studies.

It can be seen from the case study results presented that a customer service appreciation survey can yield useful and actionable information, which can be used creatively by entrepreneurs to bring about significant improvements in business performance in a short space of time.

It would have been better if more extensive data were available on customers to allow for more sophisticated quota sampling controls.

A model of small firm growth is discussed and the concept of crisis points in the early stages of the life cycle of small entrepreneurial firms is examined. The paper demonstrates how a low risk growth strategy, which minimises the possibility of the firm encountering a “crisis point”, can be chosen.

The content of the article is original in the sense that particular emphasis is placed on the concept of “leveraging.” The study shows that such a “leveraged”‐based scheme is particularly relevant in a customer multiple sourcing purchasing situation.

The purpose of this paper is to suggest a framework for competing theories of entrepreneurship but to argue for transparency in one's attempts to understand this phenomenon. Then to argue that, when matching small business advisers to small business, one should consider their entrepreneurial abilities and match as appropriate. A parsimonious method is suggested to measure entrepreneurial ability – divergent thinking.

A discussion of entrepreneurship and a proposed matrix that considers the relative entrepreneurial abilities of both partners and is then expanded to account for different decision scenarios.

A simple test for divergent thinking is suggested to measure entrepreneurship, applied to some hypothetical scenarios, and is supported by some broad evidence on the relationship between small businesses and commercial banks.

At this stage a conceptual article but with real implications for managing SME and adviser relationships.

Should lead to a better understanding by both the SME and their advisers of what each party needs to contribute to ensure a successful outcome.

Provides a framework for classifying entrepreneurship and a different perspective on the SME and adviser relationship; suggests a different way from, say, traditional entrepreneurial orientation scales by which to measure entrepreneurial capacity of either the adviser or the SME.

There is growing evidence of the efficacy and effectiveness of targeted parenting programmes but the evidence for universal parenting programmes is much less developed. The purpose of this paper is to evaluate the effectiveness of Parent Gym, a parenting programme delivered in schools.

In this paper a quasi-experimental design was utilised. Parents were recruited to the Parent Gym programme comprising six two-hour weekly sessions. Parents completed measures of their parenting efficacy, parenting satisfaction, interest in parenting and mental well-being at pre- and post-course. Comparative data were derived from a retrospectively-defined randomly selected group of non-participant parents at two time points, equivalent to the length of the Parent Gym course.

Changes in the Parent Gym group were compared with the comparison group using repeated measures mixed 2×2 ANOVAs, which accounted for the potential effect of demographic characteristics (parent gender, ethnicity, parent age, parent education level and single parent status), and their potential interaction with group membership. Parenting satisfaction showed a significantly greater increase for the Parent Gym group with a large effect size (d=0.80). Regarding parenting efficacy, there was a significant time × group interaction indicating efficacy scores increased in the Parent Gym group but decreased in the comparison group (d=1.93). Mental well-being also improved for the Parent Gym group from below the national norm before the course (d=−0.26) to significantly greater than the national norm at post-course (d=0.29).

A limitation of the present study is the absence of data on outcomes for children. Second, the administration of the research at local level, primarily the distribution and collection of the measures and return to the research team for analysis, is a potential source of data loss: both pre- and post-programme data were available on 55 per cent of Parent Gym parents, similar to other community studies. Third, the present study did not include a longer term follow-up after the programme ended. Future research is required to examine the sustainability of effects produced from community implemented programmes.

Findings from the present study indicate that a universal programme, Parent Gym, was effective in aiding the positive development of aspects of parenting behaviour, namely parents’ self-efficacy, parenting satisfaction and mental well-being, when delivered in community settings. This demonstrates its potential as part of a regular service delivery option of evidence-based support for parents.

Successful parenting requires both the development of parenting skills and a positive relationship between parent and child. Parents vary in the resources (e.g. family) available to develop positively. Evidence-based parenting programmes have an important role in aiding parenting development, both those targeted at parents with most challenges and those (universal) aimed across the population. This study demonstrated that the universal Parent Gym programme is effective across a wide range of parents and has the potential to be a positive social resource for community delivery.

This is the first rigorous study of Parent Gym. It adds to the limited evidence about parenting programmes delivered outside of trials, as part of normal service delivery. With this evidence, parent choice of a suitable evidence-based programme is increased.