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Article
Publication date: 1 January 1991

Roger Price and Geoff Gaskill

Considers the special challenges when applying total quality management to a research environment. Describes a three‐dimensional quality model and a strategic planning…

Abstract

Considers the special challenges when applying total quality management to a research environment. Describes a three‐dimensional quality model and a strategic planning model used to develop research strategies aligned with business needs. Gives examples of successful practice and techniques. Concludes, by considering the lessons learned during the development of the quality process.

Details

Managing Service Quality: An International Journal, vol. 1 no. 1
Type: Research Article
ISSN: 0960-4529

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