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In 1984 the authors conducted a survey of general managers in Christchurch, New Zealand, to learn how they approached their work. The managers were asked to respond to a questionnaire listing ten different facets of managerial work. The methodology and findings are presented in this article in the hope that they may be useful to other groups of general managers. The questionnaire will enable managers to identify areas of their work which they may under‐or over‐emphasise. This in turn may reflect potential development needs, or suggest different ways in which the work can be handled.

Looks at the principal causes and consequences of the promotion to what can no longer be viewed as a complete vacuum: women in positions of general management. Focuses on the views of four female general managers in different international hotel groups. From an analysis of their experience and views concludes that potential for women holders of these senior positions is significant, though the industry appears unwilling to make specific “concessions” to use this largely latent labour resource.

Introduction Consider a hi‐fi loudspeaker manufacturing company acquired on the brink of insolvency by an American multinational. The new owners discover with growing concern that the product range is obsolete, that manufacturing facilities are totally inadequate and that there is a complete absence of any real management substance or structure. They decide on the need to relocate urgently so as to provide continuity of supply at the very high — a market about to shrink at a rate unprecedented in its history.

The concept of the primary health‐care team involving an increasingly diverse range of health care professionals is widely recognized as central to the pursuit of a primary care‐led health service in the UK. Although GPs are formally recognized as the team leaders, there is little by way of policy prescription as to how team roles and relationships should be developed, or evidence as to how their roles have in fact evolved. Thus the notion of the primary health‐care team while commonly employed, is in reality lacking definition with the current contribution of practice managers to the operation of this team being poorly understood. Focusing on the career backgrounds of practice managers, their range of responsibilities, and their involvement in innovation in general practice, presents a preliminary account of a chief scientist office‐funded project examining the role being played by practice managers in primary health‐care innovation. More specifically, utilizing data gained from the ongoing study, contextualizes the role played by practice managers in the primary health‐care team. By exploring the business environment surrounding the NHS general practice, the research seeks to understand the evolving world of the practice manager. Drawing on questionnaire data, reinforced by qualitative data from the current interview phase, describes the role played by practice managers in differing practice contexts. This facilitates a discussion of a set of ideal type general practice organizational and managerial structures. Discusses the relationships and skills required by practice managers in each of these organizational types with reference to data gathered to date in the research.

Partners and practice managers are beginning to understand implications of management issues raised by recent reforms. Practices involved in this study agree the need for improvement, but partners and managers were often unable to define improvements needed. Demonstrates that effective management structure is vital to future success for general practice. To achieve this involves understanding new managerial challenges practices must meet and different organizational competences required. To change requires a radical restructure of many practice roles and several options are considered. Regardless of the chosen option the question of training remains. There is a need to involve consultants, managers, and doctors already advancing the boundaries of practice development, in a dialogue with institutions providing management training, to design suitable programmes. Academic institutions too often produce management programmes geared towards the old environment, whereas managerial skills which changes in the NHS demand from future practice managers are now required.

The purpose of this paper is to assess the level of strategic management topic representation within the academic field of hospitality. The study addresses the following questions: what is the frequency of articles related to the topic of strategy in recent hospitality journals? How does the content of these articles differ from the more general field of strategic management? And, what are the potential gaps where researchers in the hospitality field can make contributions?

This study looks at the number and percentage of strategy-related articles published in leading hospitality journals for 2005 through 2009. The determination of the percentage of strategy-related articles published and categorizing these articles by key strategy topic area required several steps: defining strategic management as an academic area within hospitality; determining key strategy topic areas and key words or terms; and defining characteristics of the hospitality field that may impact what is and what is not strategic management in hospitality. Hospitality journal articles were then coded as strategy-related or other, and (if determined to be strategy-related) the articles were categorized into one of ten key topic areas.

Overall strategy articles represent about 27 percent of the total journal articles from the five-year period. In comparing hospitality journals to the sole top-tier business journal focusing on strategy, this study indicates differences exist among key topic areas of focus. These differences seem to indicate that researchers in general strategic management tend to focus on less applied and more theoretical notions of strategy where researchers in hospitality strategic management tend to focus on more tactical methods when addressing questions of strategy.

The limitations of this study are: the study focuses on four hospitality journals and the top-rated general strategy journal; and categorizing strategy articles was done using inter-judge reliability by the authors. Future research might identify a socially constructed definition of strategic management in hospitality.

The importance of strategic management and strategic thinking in hospitality and hospitality research has never been greater. With increasing turbulence in the global environment, the field of hospitality (and its related research) must assess and provide strategic approaches to address challenges and opportunities for the future.

The value of this study is in providing an overview of what has been studied in hospitality strategy in the recent past and pointing out future research opportunities for hospitality strategic management issues.

In this paper, the role of three different types of competences in the labour market for higher education graduates is investigated. The article distinguishes discipline‐specific competences, general academic competences and management competences, the first being an example of competences acquired at school, which are of direct use in the labour market, the second being a type of competences also acquired in school, but which fulfil an indirect role by facilitating the acquisition of new competences after graduation from school, and the third, management competences, being an example of competences acquired mainly in a working context and, like discipline‐specific competences, being of direct use in that context. This paper shows that, first, the level of discipline‐specific competences obtained in higher education offers a comparative advantage for graduates working inside the own discipline‐specific domain, and therefore has a pay‐off for those graduates who are able to find a job in this domain; second, the management competences are valued in the labour market but seem to be more likely acquired in a working context than in higher education, and third, the general academic competences acquired in higher education do not pay off directly, but have a significant supportive role when learning competences that have a direct pay‐off in the labour market, like management competences, but are more likely acquired outside education.

Claims that, for the 1990s, images of careers are multidimensional and individualistic. Notes that employees are encouraged to take responsibility for their own self‐development, incorporate horizontal as well as vertical moves, and forge careers based on “employability”, i.e. learning, networking and reputation. Bases its arguments on the findings of a study into senior executives in the NHS, and explores the consequences of organizational restructuring for the careers of clinical, general and functional managers. Suggests that organizational and professional barriers exist to undermine the notion of the multidimensional career. Argues that prescriptive approaches to career self‐development need to take account of organizational context and that, to meet the challenges of careers in the 1990s, both the organization and the individual need to become more willing to take risks.

The purpose of this study is to employ the concepts of the general management of innovation to help explain the extraordinary inventiveness of the Shaker religious community.

Utilizing historical accounts of Shaker philosophy and practice, the paper examines Shaker innovativeness through the lens of the general management of innovation in order to develop a historical interpretation of innovation within the Shaker community.

It was demonstrated that Shaker society possessed a large number of the organizational characteristics, management practices, and values, which have subsequently been found to be positively related to innovative behaviors in modern institutions.

Future research should examine in even greater depth specific values, structure, and practices of Shaker communities as well as focusing on key concepts in other fields such as product, operations, or R&D management to yield additional insights into the management of innovation within organizations.

The paper discusses several managerial actions derived from an examination of Shaker practices related to the general management of innovation that are relevant for contemporary organizations.

This study uses the extant history of Shaker society to examine, illustrate, and help explain contemporary general management of innovation. This exposition should help inform organizations interested in improving their efforts at spurring successful innovation.