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I will attempt (albeit briefly) to give an overview of the profession's formal involvement in data protection. My objectives will be threefold. Firstly, to sketch some of the background of the library and information profession's concern with data protection. Secondly, to indicate what is happening currently (and there is a great deal happening), and thirdly to outline how and where I see matters developing in the future. This particular gathering may well provide a useful input into this last area because it is really up to the individual members of the profession to indicate where the effort and development on this subject should be concentrated. Those close to the issue (too close it feels at times) have their own specialised view of things, but there is a danger that the general interests of the profession are not sufficiently regarded and pursued unless frequent soundings are taken.

This study, a content analysis, aims to analyze general communications from law enforcement via agency websites about the COVID-19 pandemic and how this affected police roles. The authors study the extent to which police departments used their websites to inform the public about COVID-19, changes to their policies and additional information they felt necessary to give members of the public. This is important for understanding how the police inform the public during a pandemic and how the pandemic affected their police role.

The data gathered for this project came from a content analysis of the official websites of the largest municipal police departments in the USA. The researchers collected quantitative data from the official websites of law enforcement agencies who serve the 200 largest cities in the USA in March 2020 and coded the information from the websites to determine what themes were most prevalent.

The messages most often provided on department websites included information about COVID-19 (52% of websites included this information), modifications to services (33%) and informing users that services such as fingerprinting would be altered (42%). Websites also reminded the public of restrictions on public gatherings (25%) and stay-at-home orders (38%). Further logistic regression analyses explored significant associations among these variables to understand how police/public communications influenced the role of law enforcement during the pandemic.

Little is known about how law enforcement communicates online with the public during a global pandemic like COVID-19 or how this might affect the police role. Police departments can use their websites to communicate important information to citizens and keep communities updated. Policy implications suggest that agencies continue to update websites with important information and be direct about expectations from the public regarding compliance while also being transparent about how police roles might change.

Proposes an alternative approach to understanding personal selling performance based on personal construct psychology, a cognitively based personality paradigm, originally formulated in clinical psychology by George Kelly. Explains how personal construct psychology theory (PCT), which reflects a constructivist epistemology, provides a conceptual framework for understanding and predicting sales performance. Demonstrates how PCT can be integrated with existing theoretical models of sales performance by suggesting a series of research propositions which can be tested using a number of different research methodologies. Considers research and practical implications.

Information intensive industries such as financial services are being transformed by the Internet. Specifically, it is the interactive, multimedia side of the Internet, known as the World Wide Web (Web) which is driving this transformation. Without the intense graphics, sound bites and other capabilities provided by the Web, the Internet would be a pretty dull place to visit.

To present the state of the arts application of semantic web technologies in web portals and corresponding achievable improvements for identifying the potential improvement made by semantic web technology.

An evaluation scheme is proposed to investigate various web portals that make use of semantic web technologies in order to identify their strengths and weaknesses. This scheme consists of three layers: information access, information processing and grounding technologies. Two academic portals and two commercial portals are selected based on the definition of semantic web portal. Detailed evaluation based on the proposed scheme is conducted on these four select portals.

Semantic web technologies can definitely increase the information consistency and the information processing quality of web portals by using ontologies to model portal structure and consensus knowledge. Furthermore, semantic web services will be acting as the key technologies to lift current portals to next level.

This paper proposes an elaborated evaluation method for investigating various portals. It reveals the current status of semantic web applications in web portals.

THROUGHOUT history certain decades emerge which are of cardinal import to mankind, like the one beginning in 1781, when the inventions of fifty years reached their apogee and through general application transformed the prevailing cottage industry into what we now call the factory system. That vast accretion of resources changed the human environment.

THE COMMENT by Don Revill in the August issue of NEW LIBRARY WORLD raises a number of interesting points. The allocation of library book funds between departments or between site libraries has always proved a sticky problem, and, as Revill points out, a variety of solutions have been advocated. Of course, the actual division of the funds presents no real problem (everyone is willing to spend the money!) once the bases on which this division is to be made have been decided. Thus the real decisions boil down to judgements of the relative value (to the university? to the state? to the librarian?) of such factors as:

The University of Port Harcourt Library initiated a scheme whereby young students with a variety of subject backgrounds would be recruited and trained to act as an effective link between library resources and the faculty. Discusses the beneficial effect this unique plan has had in all aspects of library services, and the impact it has made on the library users by having librarians with specialist backgrounds able to offer many and varied subject data knowledge when required by university library users.

Total quality management is a valuable approach to continuously improve the quality of organizations; however, scholars debate its applicability to services, which require specific best practices that are different from those related to manufacturing. Moreover, digitization is pervading all kinds of services, but little has been written about total quality service practices in digital-based companies. For this purpose, the authors provide a holistic model of total quality service that reflects the peculiarities of such companies, guided by the question: how do total quality service practices change in digital-based service organizations?

The authors conduct an illustrative case study on Healthware Group, a global integrated digital health organization, to evaluate theoretical assumptions about total quality service practices in the digital environment.

The findings allow to validate the model provided. In addition, the study enables them to observe the changes the authors are witnessing in service provision in the digital era and the consequent transformation of best practices. To be accurate, the authors cannot refer to a full transformation in digital-based companies but rather to the enrichment and extension of TQS practices. The best illustration of these conclusions has been summarized in a set of propositions corresponding to seven of the key levers of a TQS model.

The paper represents the first attempt to discuss the relationship between total quality service and digitalization, offering a set of propositions for academics and insights for practitioners. The model can be used as a tool to visualize the different levers that successful implementation of TQS in digital-based services companies can rely on.

The people of this country are frequently described, more or less correctly, as “long suffering,” and there is possibly no question in regard to which they have suffered so much and so long as that of the national food supply. Now and again some more thoughtful member of the Legislature addresses a question on the subject to some responsible Minister of the Crown, possibly on the sufficiency, or sometimes even on the purity of some article of food, and receives an answer which, as a general rule, is a mere feeble evasion of the particular point on which information is desired.