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Article
Publication date: 30 March 2012

Arpita Khare, Anshuman Khare and Shveta Singh

The purpose of this paper is to understand the moderating influence of Multi‐item List of Value (MILOV) on credit card attributes, age, and gender in credit use among Indian…

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Abstract

Purpose

The purpose of this paper is to understand the moderating influence of Multi‐item List of Value (MILOV) on credit card attributes, age, and gender in credit use among Indian customers. The research examines the impact of “lifestyle” variables (convenience, use patterns, and status) on credit card use.

Design/methodology/approach

Data were collected through mall intercept technique in six metropolitan cities of India. A self‐administered questionnaire was distributed to customers visiting the malls.

Findings

Use and convenience emerged as the major determinants of credit card use among Indian customers. Use, convenience, and status attributes were moderated by “sense of belonging” and “sense of fulfilment” dimensions of MILOV. Young customers were likely to use credit cards.

Research limitations/implications

The study does not examine the influence of customer income, occupation, and education on credit card use, as many customers were not willing to disclose the information. These demographic factors can influence customers' perception towards credit card ownership and use.

Practical implications

The findings can be of immense use to international and Indian banks in marketing of credit cards. The convenience attribute can be emphasized to instill confidence among consumers and motivate them to use credit cards.

Originality/value

There is no previous research on Indian credit cards which examines the influence of “lifestyle” and values on its use among Indian customers.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 24 no. 2
Type: Research Article
ISSN: 1355-5855

Keywords

Book part
Publication date: 10 December 2012

Ernest Raiklin

Based on more than 100 years of Russia's social, economic, and political experience and delving into its political parties’ subjective intentions, the chapter makes an attempt to…

Abstract

Based on more than 100 years of Russia's social, economic, and political experience and delving into its political parties’ subjective intentions, the chapter makes an attempt to examine the relevance to the country's twentieth to twenty-first reality of their theoretical battles in which parties of the present have been proclaiming their programs.

Details

Linking Environment, Democracy and Gender
Type: Book
ISBN: 978-1-78190-337-7

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