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1 – 2 of 2Arpita Khare, Anshuman Khare and Shveta Singh
The purpose of this paper is to understand the moderating influence of Multi‐item List of Value (MILOV) on credit card attributes, age, and gender in credit use among Indian…
Abstract
Purpose
The purpose of this paper is to understand the moderating influence of Multi‐item List of Value (MILOV) on credit card attributes, age, and gender in credit use among Indian customers. The research examines the impact of “lifestyle” variables (convenience, use patterns, and status) on credit card use.
Design/methodology/approach
Data were collected through mall intercept technique in six metropolitan cities of India. A self‐administered questionnaire was distributed to customers visiting the malls.
Findings
Use and convenience emerged as the major determinants of credit card use among Indian customers. Use, convenience, and status attributes were moderated by “sense of belonging” and “sense of fulfilment” dimensions of MILOV. Young customers were likely to use credit cards.
Research limitations/implications
The study does not examine the influence of customer income, occupation, and education on credit card use, as many customers were not willing to disclose the information. These demographic factors can influence customers' perception towards credit card ownership and use.
Practical implications
The findings can be of immense use to international and Indian banks in marketing of credit cards. The convenience attribute can be emphasized to instill confidence among consumers and motivate them to use credit cards.
Originality/value
There is no previous research on Indian credit cards which examines the influence of “lifestyle” and values on its use among Indian customers.
Details
Keywords
Based on more than 100 years of Russia's social, economic, and political experience and delving into its political parties’ subjective intentions, the chapter makes an attempt to…
Abstract
Based on more than 100 years of Russia's social, economic, and political experience and delving into its political parties’ subjective intentions, the chapter makes an attempt to examine the relevance to the country's twentieth to twenty-first reality of their theoretical battles in which parties of the present have been proclaiming their programs.