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Article

Camarero Carmen and Garrido María José

This paper aims to provide evidence of the mediating effect of technological and administrative innovation on the link between market orientation and the economic and…

Abstract

Purpose

This paper aims to provide evidence of the mediating effect of technological and administrative innovation on the link between market orientation and the economic and social performance of museums.

Design/methodology/approach

Building on extensive literature, a model of the relationships is developed and empirically tested using survey data collected from 276 museums (135 Spanish and 141 French). Data are analyzed through structural equation modeling and/ or path modeling.

Findings

In the present study, evidence is found to support the positive and significant link between market orientation and the economic and social performance of museums. The paper statistically shows that although the linkage between market orientation and performance is significant, what best accounts for enhanced performance is technological and organizational innovation.

Practical implications

This study has implications for museums aiming to increase their performance and innovativeness. The study suggests that museum managers should include technological and organizational innovation in models of market orientation to enhance the explanations of the economic and social performance. This study suggests the innovation is important mediator.

Originality/value

The paper suggests that museum managers need to consider the impact of technological and administrative innovations on achievement of organizational performance.

Details

European Journal of Innovation Management, vol. 11 no. 3
Type: Research Article
ISSN: 1460-1060

Keywords

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Article

Carmen Camarero Izquierdo and María José Garrido Samaniego

The current work seeks to analyze the different effects of three alternative strategic marketing orientations – market orientation, sales orientation, and product…

Abstract

Purpose

The current work seeks to analyze the different effects of three alternative strategic marketing orientations – market orientation, sales orientation, and product orientation – on non‐profit organizations' effectiveness, specifically their economic and social effectiveness.

Design/methodology/approach

In order to test the hypotheses proposed, an empirical analysis of 182 Spanish museums was conducted.

Findings

The study reveals that social effectiveness relates highly to product and customer orientation, whereas economic effectiveness mainly depends on sales orientation and inter‐functional coordination.

Practical implications

The results suggest that applying a marketing orientation centered on the product and knowing the visitor is critical for successfully fulfilling the objectives of conservation and diffusion of culture. Moreover, the organization needs to focus on sales, on the internal customer, and on the coordination between the managing institutions, to be able to achieve satisfactory economic results.

Originality/value

This work makes an empirical contribution to the analysis of market orientation on cultural organizations. Although previous research has underlined the relevance of a market orientation for museums and cultural organizations, few empirical analyses have been developed until now.

Details

Journal of Management Development, vol. 26 no. 9
Type: Research Article
ISSN: 0262-1711

Keywords

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Article

José Aurelio Medina-Garrido, José María Biedma-Ferrer and Antonio Rafael Ramos-Rodríguez

The purpose of this paper is to assess the impact of the existence of and access to different work-family policies on employee well-being (EWB) and job performance.

Abstract

Purpose

The purpose of this paper is to assess the impact of the existence of and access to different work-family policies on employee well-being (EWB) and job performance.

Design/methodology/approach

Hypothesis testing was performed using a structural equation model based on a PLS-SEM approach applied to a sample of 1,511 employees of the Spanish banking sector.

Findings

The results obtained demonstrate that the existence and true access to different types of work-family policies such as flexible working hours (flexi-time), long leaves, and flexible work location (flexi-place) are not directly related to job performance, but indirectly so, when mediated by the well-being of employees generated by work-family policies. In a similar vein, true access to employee and family support services also has an indirect positive impact on job performance mediated by the well-being produced. In contrast, the mere existence of employee and family support services does not have any direct or indirect effect on job performance.

Originality/value

This study makes a theoretical and empirical contribution to better understand the impact that of the existence of and access to work-family policies on job performance mediated by EWB. In this sense, the authors posited and tested an unpublished theoretical model where the concept of EWB gains special relevance at academic and organizational level due to its implications for human resource management.

Propósito

Este trabajo analiza los efectos de la existencia y accesibilidad de diferentes tipos de políticas trabajo-familia (WFP) sobre el bienestar y el desempeño laboral.

Diseño/Metodología/Enfoque

Para contrastar las hipótesis propuestas se aplicó un modelo de ecuaciones estructurales, utilizando el enfoque PLS-SEM, a una muestra de 1.511 trabajadores del sector financiero español.

Resultados

Los resultados del análisis muestran que la existencia y accesibilidad de las WFP relativas a flexibilidad temporal, permisos largos y el lugar de trabajo no producen directamente mejoras en el desempeño, pero sí indirectamente a través del bienestar laboral que dichas políticas generan. Del mismo modo, la accesibilidad de las WFP relativas a servicios de apoyo al empleado y a su familia tiene también un efecto positivo indirecto sobre el desempeño, mediado por el bienestar generado. Sin embargo, la mera existencia de servicios de apoyo no incide ni directa ni indirectamente sobre el desempeño.

Originalidad/Valor

Este trabajo constituye una novedosa aportación teórica y empírica sobre el impacto de la existencia y accesibilidad de las WFP en el desempeño, considerando el papel mediador del bienestar laboral en esta relación. En este sentido, se propone y comprueba empíricamente un modelo teórico inédito en la literatura, en el que el concepto de bienestar laboral cobra especial relevancia tanto a nivel académico como por sus implicaciones prácticas para la dirección.

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Article

María-Luz Martín-Peña, José-María Sánchez-López and Eloísa Díaz-Garrido

This paper aims to present a comprehensive framework that integrates the emerging trends of servitization and digitalization in manufacturing. The influence between…

Abstract

Purpose

This paper aims to present a comprehensive framework that integrates the emerging trends of servitization and digitalization in manufacturing. The influence between digitalization and servitization is defined and quantified. Their contribution to firm performance is analyzed.

Design/methodology/approach

This paper presents a theoretical model that captures the relationships between the analyzed variables. Drawing on the Spanish Business Strategy Survey, hypothesis testing is conducted using data on 828 Spanish industrial firms. Linear regression models are built to capture the effect of each variable on firm performance and the type of interaction between the variables.

Findings

Servitization and digitalization are positively related to firm performance. Digitalization positively mediates the relationship between servitization and firm performance. The mediating effect of digitalization contributes to differentiating between the direct and indirect effects of servitization on firm performance.

Practical implications

The paper provides a useful analysis framework for firms to evaluate servitization and digitalization as success strategies. It is proposed that firms must simultaneously commit to digital transformation and the incorporation of services to create value, especially in business-to-business settings. Servitization and digitalization interact to exert a greater influence on performance.

Originality/value

The paper contributes to the theory on service strategy by providing an analysis model that includes digitalization as a mediator of the relationship between servitization and firm performance. Digitalization may provide a mechanism to unlock the benefits of servitization and thereby enhance firm performance.

Details

Journal of Business & Industrial Marketing, vol. 35 no. 3
Type: Research Article
ISSN: 0885-8624

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Article

Elisa Garrido-Castro, Eva María Murgado-Armenteros and Francisco José Torres-Ruiz

Involvement has been one of the most studied variables in the field of marketing due to its determinant role in consumer behaviour, but always as a contextual or mediating…

Abstract

Purpose

Involvement has been one of the most studied variables in the field of marketing due to its determinant role in consumer behaviour, but always as a contextual or mediating variable. Taking its relationship with knowledge as the starting point, in this work, the purpose of this paper is to examine how to use the choice of information content in communication campaigns to drive up the level of involvement. A new method based on Qualitative Comparative Analysis (QCA) models is applied to the case of olive oil.

Design/methodology/approach

Quantitative research has been used for the proposed objectives of this work. Specifically, a computer-assisted telephone interviewing (CATI) has been conducted in several Spanish provinces using a structured questionnaire. Data obtained from 829 consumers are used.

Findings

The results support that consumer involvement with the product is related to objective knowledge about the product and its demand. Moreover, involvement can be modified through objective knowledge or information. Specifically, consumer involvement can be increased by the choice and communication of an optimal combination of five specific pieces of information (SPIs)

Originality/value

In this paper, involvement is considered as a result variable, i.e. a variable that can be modified or increased. This greater involvement can be achieved by improving the level of objective knowledge about a product. In addition, a new model is used and its viability is demonstrated and its ease of application to agri-food context.

Details

British Food Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0007-070X

Keywords

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Article

Nuria Recuero Virto, Maria Francisca Blasco López and Sonia San-Martín

This research aims to provide evidence of the impacts of market orientation, customer value approach (through prestige, value for money and reputation for quality) and…

Abstract

Purpose

This research aims to provide evidence of the impacts of market orientation, customer value approach (through prestige, value for money and reputation for quality) and innovation on museum sustainability.

Design/methodology/approach

The model is analysed through partial least squares (PLS-SEM), using a sample of 549 European museums.

Findings

The results reveal that reputation for quality, prestige, innovation and value for money positively and significantly influence museum sustainability. Interestingly, the most meaningful linkage is between market orientation and innovation.

Practical implications

This research helps museums that need to increase their customer value and innovativeness so as to ensure museum sustainability. It proves that museum managers have to increase employees’ involvement in decision-making processes.

Originality/value

By using a wide sample of European museums, this study suggests that museum managers need to consider the impact of marketing strategies and customer value perceptions on the economic and social sustainability of museums.

Details

Tourism Review, vol. 72 no. 3
Type: Research Article
ISSN: 1660-5373

Keywords

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Article

María de-Miguel-Molina and José Luis Barrera-Gabaldón

The purpose of this study is to analyse the concept of dark tourism and apply it to the Valley of the Fallen in Spain, a controversial monument that is a symbol of the…

Abstract

Purpose

The purpose of this study is to analyse the concept of dark tourism and apply it to the Valley of the Fallen in Spain, a controversial monument that is a symbol of the Spanish Civil War and the subsequent dictatorship.

Design/methodology/approach

First, the authors carried out a literature review to get an insight into the concept of “dark tourism”, the types of existing dark tourism and the methods that are applied to the main cases around the world. Then, the authors analysed the case through a content analysis of press articles and interviews.

Findings

The authors propose a way to change the current symbolism and connotations of the Valley of the Fallen towards a new symbolism engaging all the stakeholders involved, from a dark tourism point of view.

Research limitations/implications

Applying this new symbolism requires attaining a difficult consensus that Spain has not yet been able to put into practice.

Originality/value

The dark tourism framework is an opportunity to link both economic and educational objectives, co-working on a model of consensus, but there is a gap in the literature on dark tourism in terms of Spain’s history. This strategy could be also applied to other controversial heritage with similar characteristics, according to different positioning classifications.

Details

International Journal of Culture, Tourism and Hospitality Research, vol. 13 no. 1
Type: Research Article
ISSN: 1750-6182

Keywords

Abstract

Details

From Human to Post Human Security in Latin America: Examples and Reflections from Across the Region
Type: Book
ISBN: 978-1-80071-253-9

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Article

Sandra Idrovo and María José Bosch

The purpose of this paper is to explore how family-supportive supervisor behaviour (FSSB) and organisational work–family policies (WFP) influence turnover intention (TI)…

Abstract

Purpose

The purpose of this paper is to explore how family-supportive supervisor behaviour (FSSB) and organisational work–family policies (WFP) influence turnover intention (TI), satisfaction with work–family balance (SWFB) and prosocial motivation (PSM) in employees in organisations in the private sector in Colombia and Chile. It also explores whether a family -friendly organisational culture (FFOC) moderates this relationship.

Design/methodology/approach

A questionnaire (the International Family-Responsible Employed Index) was used to survey 486 employees (Chile: 255, Colombia: 231). The questionnaire consisted of three main sections: independent variables (WFP, FSSB, (FFOC and individual characteristics); dependent variables (organisational outcomes of TI, loyalty and commitment, and individual outcomes of health, WFE, SWFB, PSM and intrinsic); and demographic indicators. Structural equation modelling was used to test the possibility of comparing both countries and the model proposed.

Findings

Results show a negative relationship between FSSB and TI, and a positive relationship between FSSB and SWFB and PSM. There are no significant differences among countries, except when looking at PSM. FFOC moderates the relationships between FSSB and TI, between policies and FSSB and SWFB and between FSSB and PSM. It also has a direct effect on PSM.

Originality/value

This paper is one of the first to offer comparative data from organisations and managers in Latin American countries at the work–family interface. It also contributes to the literature, offering results partly consistent with studies in Anglo–Saxon countries.

Propósito

Este estudio explora cómo los comportamientos solidarios de los supervisores y las políticas de apoyo para el balance entre trabajo-familia influyen en la intención de dejar la empresa, la satisfacción con el balance trabajo-familia y la motivación pro-social de los empleados en organizaciones en el sector privado en Colombia y Chile. Además, se centra en cómo una cultura amigable para las familias modera la relación.

Diseño/Metodología/aproximación

El cuestionario IFREI (International Family-Responsible Employed Index) fue utilizado para recabar información de 486 empleados (Chile: 255, Colombia: 231). El cuestionario consta de tres partes principales: variables independientes (Políticas Trabajo-Familia (WFP), Comportamientos solidarios de supervisores (FSSB), Cultura organizacional amigable para la familia (FFOC), y características individuales); variables dependientes (resultados organizacionales de intenciónde dejar la empresa, lealtad y compromiso; y resultados individuales de salud, enriquecimiento trabajo-familia, satisfacción con el balance trabajo-familia (SWFB) y motivación: pro-social (PSM) e intrínseca; e indicadores demográficos. Se usa ecuaciones estructuradas para probar la posibilidad de comparar ambos países y el modelo propuesto.

Resultados

Los resultados muestran una relación negativa entre comportamientos solidarios e intención de dejar la empresa y una relación positiva entre comportamientos solidarios de supervisores y satisfacción con el balance trabajo-familia y motivación pro-social. No hay diferencias significativas entre los países, excepto en lo que se refiere a motivación pro-social. La cultura organizacional amigable para la familia modera la relación entre comportamientos solidarios de los supervisores y la intención de dejar la empresa, entre políticas y FSSB y SWFB, y entre FSSB y PSM. La cultura organizacional amigable a la familia tiene un efecto directo en la motivación pro-social.

Originalidad/valor

Este trabajo es uno de los primeros en ofrecer información comparativa entre organizaciones y directivos de países Latinoamericanos alrededor de la esfera trabajo-familia. También contribuye a la literatura ofreciendo resultados parcialmente consistentes con estudios de países anglosajones.

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Book part

Ming-Hsuan Wu, Weerapon Thongma, Winitra Leelapattana and Mei-Ling Huang

This study seeks to investigate issues transpiring in green hotels from a human resource perspective which is unlike most green-hotel studies centering on consumer…

Abstract

This study seeks to investigate issues transpiring in green hotels from a human resource perspective which is unlike most green-hotel studies centering on consumer behavioral subjects. It hypothesizes that the employees’ green ability consisting of environmental awareness, environmental knowledge, and environmental skill creates a positive impact on hotels’ green ability and ultimately on the overall performance of hotels. Using alumni from a tourism and hospitality program, this study collects 233 responses from a structured questionnaire survey. The findings indicate that hotel employees approximately contribute toward a fifth of the hotels’ ability to implement greener practices.

Details

Advances in Hospitality and Leisure
Type: Book
ISBN: 978-1-78635-615-4

Keywords

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