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This paper aims to examine the effects of transformations of the levels of visual and functional permeability and the types of uses on the ground floors of buildings on the perception of security and the occurrence of residential burglary, theft in residence, pedestrian mugging, vehicle robbery, vehicle theft and theft of items inside a vehicle on selected blocks.

Nine blocks divided into three groups were selected in Capão da Canoa, a Brazilian city that has been undergoing morphological transformations, including the replacement of buildings with residences and shops on the ground floor, with doors and windows facing the street, by buildings with a predominance of garage doors and blind walls on the ground floors. Data were collected through the application of questionnaires and interviews.

The results reveal, for example, that perception of greater security is related to the blocks with a greater number of functional and visual connections between the ground floor interfaces of the buildings and the open public spaces. In addition, the night period records the higher number of criminal occurrences, even on blocks with higher rates of visual and functional connections between the ground floor interfaces and the public open space and higher rates of residential and commercial uses on the ground floor of the buildings.

It is expected that the results of this paper will allow for greater knowledge and the revision of many urban guidelines regarding the effects of the transformations of ground floor interfaces from traditional to contemporary buildings in the perception of security and the occurrence of crimes in public open spaces and in neighbouring residential units. It is further evidenced the need to recognize the ground floor interface as an element of public interest, even if it belongs to a private property. Nonetheless, further research is needed on the relationships between the quantifications of the levels of visual and functional permeability, the different types of uses on the ground floor of buildings, movement of people and crimes in open spaces and buildings in different periods of the day.

While a vast number of studies have pointed out the keys of relationship marketing practices in consumer markets, little attention has been paid to the value the organization can get from such strategies. The literature provides relatively little support for the effectiveness of relationship marketing programs. The purpose of this research is to produce some evidence of the association between customer relationship marketing strategies and the market and economic performance of the firm.

The proposed hypotheses are tested in the case of car repair and maintenance services, as a case where long‐term relationships are frequent. The hypotheses were evaluated using a path analysis, which associates relationship marketing activities with market performance (customers' perceptions, market position and loyalty) and market performance with economic performance.

The findings suggest that the effect of attraction and loyalty programs is greater on market performance than on economic performance. Furthermore, the results show that attracting customers through a good service quality and reaching a good position in the market have greater impact on economic results than loyalty.

As a managerial implication, the authors suggest that service providers should put their efforts on improving quality rather than on promotion, advertising or economic bonus to customers.

This article realizes the importance of product and service quality rather than promotions, advertising or economic bonuses in retaining customer loyalty.

Preface The functions of business divide into several areas and the general focus of this book is on one of the most important although least understood of these—DISTRIBUTION. The particular focus is on reviewing current practice in distribution costing and on attempting to push the frontiers back a little by suggesting some new approaches to overcome previously defined shortcomings.

The purpose of this paper is to set out a method for evaluating environmental impacts in the area of gas stations.

The design and implementation of this study followed steps that enabled a survey to be conducted by combining a wide variety of sources and bibliographical material, such as manuals, regulations, standards, laws and articles necessary for drawing up the model and the indicators of environmental impacts; and next the authors used two case studies to test the proposed model and exemplify the application.

This research identified the sources that cause adverse environmental impacts and the main preventive actions, as well as those for eliminating environmental impacts caused by the activities of the gas stations, so was possible developing a model which evaluated the real environmental situation of gas stations, using indicators to identify opportunities for improvements in the enterprises with ISO 14001 certification and non‐certificated enterprises.

This study used some international standards and some specific laws from Brazil, but it can be adapted to the current standards for gas stations in other countries.

Based on findings, it is believed that by using the model proposed in this research study, it is possible to diagnose the real environmental situation of the gas stations, thereby contributing to the preservation of the environment, sustainable development and above all to improving people's quality of life.

The originality of this study is the development of a viable model that can be used by enterprise, researchers and governmental environmental agencies for evaluating the environmental impacts of gas stations, integrating four different variables.

This paper aims to address socio-spatial challenges facing the sustainable regeneration of the 19th-century historic covered Attaba market. One of the few remaining historic market buildings in Cairo. Understanding these challenges is crucial as there is a pressing need for these buildings to be included in the national heritage regeneration policies that would foster their role as sustainable socio-economic urban nuclei within the city center.

The paper detects the socio-spatial transformation of the Attaba market through the comparison of archival material. This is supported by observations on the current socio-spatial aspects of the market including forms of interactions, conflicts and interventions of various user groups. A number of 30 semi-structured interviews with traders of the Attaba market were conducted inside the market, along with in-depth observations carried out between 2016 and 2018. Finally, information about local policies toward the market is obtained through interviews with local officials currently managing the market, namely, the Egyptian Endowment Authority and Cairo Governorate.

The findings reveal a lack of clear regeneration policy and a complete absence of public participation in decision-making. These factors erode the crucial role these markets play in revitalizing the city’s socio-economic strength and threaten their tangible and intangible values.

The paper focuses on one of the understudied building types that, however, represent key opportunities for the sustainable development of their contexts. The paper proposes a framework that can be applied to regenerate the Attaba market and its surroundings. When tested, the framework can be also adjusted and applied to the other historic covered markets in Cairo.

This study aims to present the findings from a series of case studies that examine the problems faced by countries seeking to introduce value-based recurrent property taxes to replace the ones levied on the basis of area or inventory value. It identifies that two of the most significant barriers are the absence of comprehensive list of taxable properties and inadequate data on transaction prices. Both of these can be overcome with sufficient resources, but this raises the question as to why governments are reluctant to do so, in spite of the advantages of such a change.

The paper makes particular use of case studies of Moldova, Poland, Serbia and Turkey, which have explored the potential of introducing value-based recurrent property taxes and the issues they have faced. The case studies have been produced by participant observers who have had the opportunity to examine developments over long periods of time. The case studies are set against a wider statistical analysis of the role of recurrent property taxes in tax systems.

Putting in place comprehensive systems for registering properties and recording their characteristics and systematically collecting data on transaction prices require significant investment over a long period of time. This requires commitment on behalf of governments. Governments may be reluctant to support this because of the opposition such reforms can face unless confronted with compelling fiscal or external pressures to act.

The issues identified are the ones that many countries seeking to introduce value-based recurrent property taxes will face and puts forward how they can be tackled. The case study countries are middle-income ones with relatively well-developed infrastructure, which low-income countries may lack.

The solutions to overcoming the barriers to value-based recurrent property taxes encountered in the case study countries are the ones that are applicable to many other countries, who can learn from their experience.

The paper provides a perspective on overcoming the issues encountered in introducing value-based property taxes from the viewpoint of those who have been involved in working out ways of overcoming them and so provides insight that is a useful addition to the literature.

Describes the planning and implementation of a quality service programme in Shanghai’s prestigious new public library. This is part of a city‐wide initiative to develop quality service in organisations in the private and public sectors. The organisation and administration of the library’s programme is described, including the involvement of library staff at all levels, the development of service norms, and the ways by which the staff were encouraged to deliver quality service. The experience was transferred to other librarians. The outcomes of the programme are described.

Flood damage to domestic properties can be considered as a function of two key factors, that is, the flood characteristics and characteristics of the property. A thorough literature review identified that little or no consideration is given to the characteristics of flood when assessing flood‐damaged domestic properties. This paper presents the perceptions of 289 building surveyors regarding flood characteristics as part of a 2‐year research project to benchmark the assessment of flood‐damaged domestic properties in the UK. Surveyors perceived the sewage, fasciae and contaminant content, and depth of the floodwater. Findings also revealed that methods to determine these factors were primarily a function of individual subjective perceptions. Definitive guidance is therefore, needed to minimise variations in subsequent repair and reinstatement works.