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Book part
Publication date: 20 May 2019

Haitham Nakhleh

The aim of this chapter is to investigate factors affecting four of the gaps encompassed in the GAP model, which then results in Gap 5, the so-called customer gap, related…

Abstract

The aim of this chapter is to investigate factors affecting four of the gaps encompassed in the GAP model, which then results in Gap 5, the so-called customer gap, related to the variance between customer expectations and the perception of service quality (SQ). Four predictors were selected based on the literature review – marketing research orientation (MRO), service specification design (SSD), integrated technology (ITC) and integrated communication (ICO) – to examine their relationship with the customer gap. A valid and reliable questionnaire, developed for the purpose of the study, was used to collect data from a sample consisting of 600 employees from six hotels located in Amman, Jordan. The findings show that MRO, SSD, ITC and ICO significantly predict the four gaps in SQ on the provider side, which in turn significantly predict the customer gap. For companies, more attention should be paid to the four gaps that induce the customer gap.

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Research in Corporate and Shari’ah Governance in the Muslim World: Theory and Practice
Type: Book
ISBN: 978-1-78973-007-4

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Article
Publication date: 11 November 2021

Yi Wang, Honghua Wang, Jingwei Zhang and Chao Tan

This paper aims to establish a piecewise Maxwell stress analytical model of bearingless switched reluctance motor (BSRM) for the full rotor angular positions. The proposed…

Abstract

Purpose

This paper aims to establish a piecewise Maxwell stress analytical model of bearingless switched reluctance motor (BSRM) for the full rotor angular positions. The proposed model varies from the existing models, which are only applicable to the partial-overlapping positions of stator and rotor poles. By extending the applicable rotor angular positions, this model provides a basic analytical model for the multi-phase excitation control of BSRM.

Design/methodology/approach

The full rotor angular positions are classified into the partial-overlapping positions and the non-overlapping positions. At first, two different air gap subdividing methods are proposed, respectively, for the two-position ranges. Then, different integration paths are selected accordingly. Furthermore, two approximate methods are presented to calculate the average flux density of each air gap subdivision. Finally, considering the mutual coupling between the two perpendicular radial suspension forces, a piecewise Maxwell stress analytical model is derived for the full rotor angular positions of BSRM.

Findings

A piecewise Maxwell stress analytical model of BSRM is built for the full rotor angular positions, and applicable to the multi-phase excitation mode of BSRM. For the partial-overlapping positions and the non-overlapping positions, two sets of air gap subdividing methods, integration paths and approximate calculation methods of air gap flux densities are proposed, respectively. The accuracy and reliability of the proposed model are verified by the finite element method.

Originality/value

The piecewise Maxwell stress analytical model of BSRM for the full rotor angular positions is proposed for the first time. The novel air gap subdividing methods, integration paths, approximate calculation methods of air gap flux densities and the coupling between the two radial suspension forces are adopted to improve the modeling accuracy. As the applicable range of rotor angular position is extended, this model overcomes the limitation of the existing models only for single-phase excitation mode and contributes to the accurate control of BSRM multi-phase excitation mode.

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COMPEL - The international journal for computation and mathematics in electrical and electronic engineering , vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0332-1649

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Article
Publication date: 16 November 2021

Lars Haffke

Money Laundering Reporting Officers (MLROs) carry out day-to-day anti-money laundering (AML) tasks while directors ultimately remain responsible for AML compliance…

Abstract

Purpose

Money Laundering Reporting Officers (MLROs) carry out day-to-day anti-money laundering (AML) tasks while directors ultimately remain responsible for AML compliance. Therefore, directors’ expectations of what their MLROs do should ideally coincide with what their actual tasks to minimise liability risk. This paper aims to test for gaps between MLROs and their directors in terms of knowledge, expectations and performance of AML tasks. Likewise, it is researched whether MLROs and directors communicate well with regard to MLROs’ tasks.

Design/methodology/approach

This paper first develops a model for analysing the dyadic relationship between MLROs and their directors, based on the audit expectation-performance gap. Second, a paired electronic survey of MLROs and directors of German companies was conducted in autumn 2020, testing for participants’ knowledge, expectations and performance of possible AML tasks (n = 136 pairs).

Findings

While there is no knowledge or performance gap among MLROs and directors, expectations among them are partially unreasonable and their communication needs to be improved. Additionally, this study suggests that MLROs of German non-financial businesses are less knowledgeable, perform AML duties more poorly, and communicate less effectively with their directors.

Practical implications

Training of MLROs and communication with their directors need to be improved. Especially in the non-financial sector, action is urgently required.

Originality/value

This paper reports the results of the first paired survey of MLROs and their directors, offering unique insights into their relationship and the status of private AML efforts.

Details

Journal of Money Laundering Control, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1368-5201

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Article
Publication date: 28 October 2021

Ruijie Jin, Xiaoxian Jiang and Ao Shen

This study aims to examine the effect of independent directors on the corporate social responsibility (CSR) gap – a misalignment between internal and external CSR. More…

Abstract

Purpose

This study aims to examine the effect of independent directors on the corporate social responsibility (CSR) gap – a misalignment between internal and external CSR. More specifically, the authors investigate how two types of independent directors (i.e. politically connected and foreign) affect a firm’s CSR gap in China.

Design/methodology/approach

The authors use the fixed-effects regression model to analyze the panel dataset, which is conducted by a sample of Chinese publicly listed firms from 2008 to 2015.

Findings

The findings indicate that, on average, firms undertake more external than internal CSR actions. Importantly, the authors find that firms having politically connected independent directors on boards have a wider gap between their internal and external CSR. In contrast, firms having foreign independent directors on boards have a narrower gap between their internal and external CSR.

Practical implications

This study provides insights into the role of independent directors in increasing or decreasing the gap between a firm’s internal and external CSR actions, which offers important implications for policymakers and investors.

Originality/value

This study extends the literature on the causes of the CSR gap and deepens the theoretical understanding of the governance role of independent directors in China.

Details

Chinese Management Studies, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1750-614X

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Article
Publication date: 20 October 2021

Aleksandra Gaweł and Katarzyna Mroczek-Dąbrowska

Although several theoretical concepts imply different determinants of female entrepreneurship, the literature lacks a consensus on their significance. The aim of this…

Abstract

Purpose

Although several theoretical concepts imply different determinants of female entrepreneurship, the literature lacks a consensus on their significance. The aim of this paper is to verify how industry specificity influences the gender pay gap and its relation to female entrepreneurship.

Design/methodology/approach

The authors distinguish industries based on the gender equality level, measured jointly by two factors: pay gap level and female participation rate. The study has been conducted among 22 European countries with relatively similar institutional backgrounds. The authors carry out the analysis based on the panel regression models, which enable the authors to verify two predefined research questions.

Findings

The results of panel regression models indicate that industry specificity plays a significant role in the relation between the pay gap and female entrepreneurship. Generally, it can be concluded that gender pay gap as a measure of gender inequality is dependent on the industry specificity. The dependence is especially visible in the breakdown of male- and female-dominated industries.

Originality/value

The findings are consistent with the assumption that the gender pay gap is a discriminatory factor for women willing to become entrepreneurs in certain industries. The findings of the study may constitute a vital tool in planning to overcome it.

Details

International Journal of Manpower, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0143-7720

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Article
Publication date: 5 September 2020

K.B. Sridevi

Management is a blended discipline with characteristics of both science and art. The component science is to be learnt and art to be practiced. This art component of…

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765

Abstract

Purpose

Management is a blended discipline with characteristics of both science and art. The component science is to be learnt and art to be practiced. This art component of management education is the really challenging part, and this is where the management educational institutions build their uniqueness. The present management education needs a paradigm shift in order to fulfill the growing futuristic demands of the industry. The quality gaps identified through review of literature are preach–practice, industry–institution linkages, quality faculty, updated curriculum, soft skills development, research, online platforms and updated pedagogies. The researcher has taken an attempt to do a dyadic study in India.

Design/methodology/approach

The researcher has taken an attempt to do a dyadic study in India to analyze the perception of the management faculty and management students toward filling the quality gaps for a futuristic management education. The study has included 125 management faculties and 1200 management students through simple random sampling, and the data are collected through survey method.

Findings

The independent “t” test has been applied. The management faculties exhibit high degree of acceptance for filling the quality gaps such as research gaps, online platforms and industry and institution linkages since the mean scores are 4.22, 4.20 and 4.14 respectively. The management students exhibit high degree of acceptance for filling the quality gaps such as online platforms, updated pedagogies and soft skills development since the respective mean scores are 3.87, 3.85 and 3.82.

Research limitations/implications

The research area chosen for the study is reflecting the scenario of management education in developing countries such as India. The scenario may differ to developed countries.

Practical implications

When the quality of the management education is enriched, it will create global management professionals who will contribute qualitatively to the industries and uplift the overall global economic developments.

Social implications

The present study is enriching the existing literature review, by comparing the perception of both the counterparts, the management faculty and students, about the teaching and learning process. Thus, it can be concluded that the outcome of this study is relevant for the management educational institutions, and the need of the hour for the management education is definitely to fill the quality gaps, and all the management educational institutions have to be prepared enough to overcome the gaps with the support of their well-planned strategies. The futuristic demands are ever growing, even then the gap between the present and future expectations of the industry need to be well considered and bridged. As a result of the paradigm shift, the quality of the management education will be enriched, and it will create global management professionals. As a result of this quality-conscious education, a reputed brand image and set of loyal customers may also be developed (Akareem and Hossain, 2016). The learners of quality management education will contribute qualitatively to the industries and uplift the overall global economic developments. Further research is needed to measure the post impact of filling the quality gaps in the arena of management education.

Originality/value

The quality gaps identified through review of literature are preach–practice, industry–institution linkages, quality faculty, updated curriculum, soft skills development, research, online platforms and updated pedagogies.

Details

Journal of Economic and Administrative Sciences, vol. 37 no. 4
Type: Research Article
ISSN: 1026-4116

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Article
Publication date: 3 January 2017

Daoyu Hu, Zhuyong Li, Zhiyong Hong and Zhijian Jin

The purpose of this paper is to analyze the influence of different types of winding configurations on the distribution of leakage field and branch currents for a 330-kVA…

Abstract

Purpose

The purpose of this paper is to analyze the influence of different types of winding configurations on the distribution of leakage field and branch currents for a 330-kVA high-temperature superconducting (HTS) transformer winding.

Design/methodology/approach

A three-dimensional electromagnetic model coupled with a circuit model validated by an experiment is developed to calculate the leakage field and current uniformity under four different types of secondary winding configurations. The four types of gaps between secondary windings are uniform gap, arithmetic progression (AP) gap, six sections with three different gaps and eight sections with four different gaps. A coefficient named as uneven degree is used to define the current nonuniformity.

Findings

The simulation results show that the currents and leakage field of double pancakes (DPs) on both sides are larger than those of the other DPs, and the currents of several middle DPs are smaller than the average rated current with an ISOB gap and larger than the average rated current with an IBOS gap. For any one of the four types of winding configurations, the type with the ISOB gap can prohibit the current nonuniformity more effectively, whereas the IBOS gap can decrease the leakage field more. The AP with the ISOB gap is a wise choice for decreasing the uneven degree and leakage field.

Practical implications

There is an optimal winding configuration for decreasing the leakage field and uneven degree of branch currents. The results and numerical model are very useful for the design of a HTS transformer.

Originality/value

The leakage field distribution and branch currents nonuniformity for 25 parallel DPs are investigated and optimized.

Details

COMPEL - The international journal for computation and mathematics in electrical and electronic engineering, vol. 36 no. 1
Type: Research Article
ISSN: 0332-1649

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Article
Publication date: 1 October 1994

Ronald J. Burke and Carol A. McKeen

Describes a study which examined the relationship of employment gaps tomeasures of work outcomes and emotion wellbeing. Data were collectedfrom a diverse sample of 792…

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917

Abstract

Describes a study which examined the relationship of employment gaps to measures of work outcomes and emotion wellbeing. Data were collected from a diverse sample of 792 managerial and professional women using questionnaires completed anonymously. Managerial women with more employment gaps were older, more likely married, had more children if married, earned less income and worked fewer hours and extra‐hours per week. Women with more employment gaps also reported less career satisfaction, less job involvement and less optimistic career prospects. Employment gaps were not, however, related to psychological wellbeing. Women reporting more employment gaps earned less income though having more work experience and similar educational qualifications and credentials.

Details

International Journal of Career Management, vol. 6 no. 4
Type: Research Article
ISSN: 0955-6214

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Article
Publication date: 1 August 2001

Seppo Leminen

The purpose of this study is to increase understanding of the dynamics of gaps in buyer‐seller relationships. Increasingly complex, fast changing, and dynamic business…

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1385

Abstract

The purpose of this study is to increase understanding of the dynamics of gaps in buyer‐seller relationships. Increasingly complex, fast changing, and dynamic business environments provide a rich research environment for analysing dynamics of gaps in business relationships. Traditionally gaps have been examined from the static and single party perspective. However, dyadic buyer‐seller relationships can be revealed, described, and analysed in new ways by viewing intraorganisational and interorganisational gaps longitudinally as chains of interactions in relationships and from the perspectives of several parties. The dynamic gaps of the relationships are described and analysed longitudinally from the perspective of gaps for the first time.

Details

Management Decision, vol. 39 no. 6
Type: Research Article
ISSN: 0025-1747

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Article
Publication date: 1 June 1997

P.T. Vianco and J.A. Rejent

A test procedure was developed to assess the capillary flow wettability of soldersinside a confined geometry. The test geometry comprised two parallel plates with a…

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304

Abstract

A test procedure was developed to assess the capillary flow wettability of solders inside a confined geometry. The test geometry comprised two parallel plates with a controlled gap of constant thickness (0.008 cm, 0.018 cm, 0.025 cm and 0.038 cm). Capillary flow was assessed by: (1) the meniscus or capillary rise of the solder within the gap; (2) the extent of void formation in the gap; and (3) the time dependence of the risen solder film. Tests were performed with the lead‐free solders 95Sn‐5Sb, 96.5Sn‐3.5Ag, and 91.84Sn‐3.33Ag‐4.83Bi. The capillary rise of the lead‐free solders was less than that observed with the 63Sn‐37Pb control. Reducing the solder surface tension and contact angle improved capillary flow. Void formation by the non lead solders increased as the gap became smaller. The extent of voiding was determined primarily by the gap size rather than the wettability parameters (contact angle or surface tension) of the individual alloys.

Details

Soldering & Surface Mount Technology, vol. 9 no. 1
Type: Research Article
ISSN: 0954-0911

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