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Article

Shang Gao, Ying Li and Hong Guo

This study aims to investigate users’ adoption of bike sharing systems in China.

Abstract

Purpose

This study aims to investigate users’ adoption of bike sharing systems in China.

Design/methodology/approach

This research combined perceived risk factors with existing technology diffusion theories (e.g. technology acceptance model and unified theory of acceptance and use of technology) to develop a research model to examine users’ adoption of bike sharing systems in China. As a result, a research model with 11 hypotheses was developed. The developed research model was empirically tested using data collected from a survey of 298 users in China. Structural equation modeling was used to analyze the collected data.

Findings

The findings indicated that perceived usefulness, facilitating conditions and perceived risks were important determinants to the adoption of bike sharing systems. However, perceived ease of use and social influence did not have significant positive impacts on users’ behavioral intention to use bike sharing systems.

Practical implications

It is important for service providers to dedicate their time and efforts in maintaining and repairing bikes to ensure that the bikes are in a good condition to be used. System providers need to work on good solutions to better protect users’ personal information and location information.

Originality/value

This study is first of its kinds in investigating the adoption of bike sharing systems by combining technology diffusion theories and perceived risk theory in China.

研究目的

本论文旨在研究用户在中国使用共享单车系统的情况。

研究设计/方法/途径

本论文结合感知风险因素和多个技术扩散理论(比如TAM, UTAUT)来开发一个研究模型, 以研究用户在中国使用共享单车系统的情况。因此, 本论文用十一条假设搭建了一个研究模型。这个研究模型使用问卷采样方式, 收取298份中国用户问卷, 来进行测量。样本通过结构方程模型来进行分析测量。

研究结果

研究结果表明, 感知实用性、辅助条件、感知风险等是重要因素, 决定着共享单车系统的使用。然而, 方便使用和社会影响等因素对用户使用共享单车系统的意向并没有显著积极影响。

论文类型

研究型论文

研究实践意义

服务提供者投入时间和精力来维护维修单车是非常重要的, 这样能保证单车保持在良好的状态以备用户使用。系统供应商需要找到好的解决方式, 来更好地保护个人信息和地点信息。

研究原创性/价值

本论文是首个类似论文, 结合技术扩散理论和感知风险理论, 在中国研究共享单车系统的使用情况。

关键词

UTAUT, TAM, 感知风险, 共享单车系统,使用

Details

Journal of Hospitality and Tourism Technology, vol. 10 no. 3
Type: Research Article
ISSN: 1757-9880

Keywords

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Article

Shang Gao, Sui Pheng Low and Serene Simin Ng

Sluggish performance in construction productivity (CP) is a common occurrence worldwide. This phenomenon is also observed in Singapore. In this context, the role of trade…

Abstract

Purpose

Sluggish performance in construction productivity (CP) is a common occurrence worldwide. This phenomenon is also observed in Singapore. In this context, the role of trade unions (TUs) has also been mentioned but appears to be little understood. Hence, this study evaluates the role of TUs in contributing to CP. The key issue is to determine whether TUs have a role to play in contemporary society in improving CP.

Design/methodology/approach

This study takes on multiple research methodologies; more specifically, the mixed-method of survey questionnaires and interviews is used. Firstly, a survey questionnaire was employed to obtain broad viewpoints on the general understanding of the target groups towards the CP issues in Singapore. The survey questionnaire also attempts to study the TUs in greater depth by examining their existing strategies of and hindrances to improving CP. Once findings were gathered from the survey questionnaire, the interviews were carried out to probe deeper into the phenomena in the results.

Findings

The research findings showed there is a generally positive outlook that TUs have the ability to contribute to CP. The study finds that the TU respondents possess strong attributes within the normative pillar, but weak attributes in the regulative and cultural–cognitive pillars.

Originality/value

This study uses the Institutional Theory as a general framework, which identifies a union's functions and activities in three pillars that underpin the institutional theory and defines its impact on construction productivity.

Details

International Journal of Productivity and Performance Management, vol. 70 no. 3
Type: Research Article
ISSN: 1741-0401

Keywords

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Article

Siri Ekberg and Shang Gao

The purpose of this paper is to investigate the challenges of using ICT in secondary schools in Sweden from teachers’ perspectives.

Abstract

Purpose

The purpose of this paper is to investigate the challenges of using ICT in secondary schools in Sweden from teachers’ perspectives.

Design/methodology/approach

The research followed a qualitative research approach. First, a conceptual framework was developed based on previous research. Then, four teachers, teaching in six different subjects in secondary schools in Sweden, participated in semi-structured interviews that consisted of open-ended questions exploring their views on the challenges of using ICT in secondary schools.

Findings

According to the results, the authors found that the biggest challenges were associated with the perspective of teaching and teaching preparation. Most challenges from previous research have been re-confirmed by the interviewees in this study. In addition, some new challenges were identified in this study. For instance, the results indicated that it was time consuming to find plagiarism of students’ exercises, and there was a lack of ICT training of digital resources provided by the schools.

Originality/value

The investigation of using ICT in secondary schools is of scientific significance because it enriches the understanding of strengths and challenges of using ICT in educational activities. In particular, this research aims to shed light on challenges that teachers may face when using ICT in secondary schools. This research can also contribute to making future strategic plans for the use of ICT in secondary schools.

Details

The International Journal of Information and Learning Technology, vol. 35 no. 1
Type: Research Article
ISSN: 2056-4880

Keywords

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Article

Shang Gao, Sui Pheng Low and Sarah Xin Xuan Lee

Due to the fragmented and complex nature of the construction industry, many countries, including Singapore, have progressively encouraged greater collaboration amongst…

Abstract

Purpose

Due to the fragmented and complex nature of the construction industry, many countries, including Singapore, have progressively encouraged greater collaboration amongst major stakeholders in the industry. It is hoped that doing so will result in an increase in the quality of construction projects. Given the long duration of typical construction projects, it is plausible for collaborating parties to develop close and personal relationships. In recent years, corruption cases arising from familiar collaboration have caught the public's attention. This study seeks to better understand familiar collaboration and its adverse impacts on the quality of construction projects.

Design/methodology/approach

A mixed research method was adopted, with a questionnaire survey distributed to 32 respondents representing client and contractors. This was followed by interviews to validate the survey findings.

Findings

The findings suggest that, when there is a lack of surveillance, familiar collaboration is likely to lead to favouritism and dishonesty, which can have an adverse impact on the quality of construction projects. The findings additionally suggest that value for money, conformance to specifications and fitness for purpose are the main aspects of quality that are likely to be adversely affected by corrupt practices bought about by familiar collaboration.

Originality/value

In this paper, these relationships are described using the term familiar collaboration. Strong and intimate relationships of this type may lead to a danger of parties committing corrupt practices. This study is one of the very attempts seek to better understand familiar collaboration and its adverse impacts on the quality of construction projects.

Details

The TQM Journal, vol. 33 no. 2
Type: Research Article
ISSN: 1754-2731

Keywords

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Article

Shang Gao, Low Sui Pheng and Wanying Tay

Lean has been adopted in various industries (i.e. construction, health care and service) over the years; the level of lean adoption in facility management is relatively…

Abstract

Purpose

Lean has been adopted in various industries (i.e. construction, health care and service) over the years; the level of lean adoption in facility management is relatively unknown. The purpose of this study is to analyze the 14 lean management principles (LMPs) and seek to develop an understanding as to whether LMPs, which are most commonly used by the manufacturing companies, are relevant to the facility personnel’s scope of work. The research scope focuses on international schools located in Singapore.

Design/methodology/approach

For the purpose of this study, a conceptual framework that focuses on connecting the 14 lean production principles to facility management has been developed. Questionnaire survey and interviews were used. A total of 30 facilities professionals from eight international schools participated in the survey. Six interviews were followed up to gain deeper insights into the extent of lean importance and implementation in the work of facility personnel in a school environment.

Findings

The survey findings revealed that P8 “use of reliable technology”, P9 and P10 relating to leadership and people development, P12 “go and see for yourself” and P14 “continuous improvement” are generally perceived more important than the other LMPs and are also well implemented. On the contrary, P3 “use the ‘pull’ system” is considered the least important principle. The interview findings also offer insights into modifications of some LMPs for the facilities management (FM) sector.

Research limitations/implications

There are several limitations affecting this study. First, the research sample size was small. Only 30 respondents participated in this study. Second, as this study is one of the first to explore the applicability of lean in FM, there is no consensus on how to define lean, which means that the LMPs could be interpreted in many ways.

Originality/value

The adoption of lean in FM can potentially optimize the value of the school organization. It is recommended that more research be conducted, resulting in a more holistic and representative study of the applicability of lean FM.

Details

Facilities , vol. 38 no. 7/8
Type: Research Article
ISSN: 0263-2772

Keywords

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Article

Jian Zuo, Xianbo Zhao, Quan Bui Minh Nguyen, Tony Ma and Shang Gao

The purpose of this paper is twofold: first, to identify the soft skills of construction project management; and second, to investigate the influence of these soft skills…

Abstract

Purpose

The purpose of this paper is twofold: first, to identify the soft skills of construction project management; and second, to investigate the influence of these soft skills on project success factors in the Vietnamese construction industry.

Design/methodology/approach

A questionnaire survey was conducted with 108 project management professionals from the Vietnamese construction industry. Partial least square structural equation modelling was employed in data analysis.

Findings

Four-dimensional structure of project success factors was confirmed in this study. Results also showed that soft skills of project managers significantly contributed to project success factors and hence the project success.

Research limitations/implications

There may be geographical limitation on the conclusions drawn from the findings. Similarly, the sample size was still small, despite a relatively high response rate. In addition, the majority of the respondents were contractors and clients as other project players were reluctant to respond to the survey.

Practical implications

This study provides an understanding of the relationship between soft skills and project success factors.

Originality/value

Although there have been studies focused on soft skills of project management and project success factors, few have attempted to analyse the effects of these soft skills on critical success factors. Thus, this study adds significantly to the existing research on both project management skills and project success factors.

Details

Engineering, Construction and Architectural Management, vol. 25 no. 3
Type: Research Article
ISSN: 0969-9988

Keywords

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Article

Sui Pheng Low, Shang Gao and Gina Qi Er Wong

Singapore’s health-care infrastructure is suffering from increasing pressure due to population growth and a rapidly ageing population. This paper aims to assess the…

Abstract

Purpose

Singapore’s health-care infrastructure is suffering from increasing pressure due to population growth and a rapidly ageing population. This paper aims to assess the resilience of hospital facilities in Singapore’s health-care industry. The main attribute of resilience is adaptive capacity, which is also associated with vulnerability. Vulnerability is defined as the system’s susceptibility to threats that cause damage and affect its normal performance, while resilience is defined as the ability to anticipate and the capacity to change before a setback becomes obvious.

Design/methodology/approach

A questionnaire survey was adopted for the study, with respondents drawn randomly from both the health-care professionals as well as the public. The questionnaire survey results from 83 respondents, consisting of 31 health-care professionals and 52 members of the public, are analysed in this pilot study.

Findings

Ninety-one per cent of the respondents perceived bed shortage as an indication of vulnerability. The survey results showed that bed shortages, high bed-occupancy and long waiting hours were perceived as indications of vulnerability. The top three vulnerabilities identified were Singapore’s ageing population, the fast-growing population and the increasing trend of chronic diseases in its population. From the results, respondents appeared doubtful about the resilience of Singapore’s public hospitals. On a positive note, Singapore residents are still, relatively speaking, confident of the quality of Singapore’s health-care delivery system, which can be translated as one with relatively strong community resilience.

Originality/value

In conclusion, it appears fair to say that the public perceive hospital facilities in Singapore’s health-care industry to be reasonably resilient, but expect further improvements to ensure continuous delivery of quality health-care services.

Details

International Journal of Disaster Resilience in the Built Environment, vol. 8 no. 5
Type: Research Article
ISSN: 1759-5908

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Article

Sui Pheng Low, Shang Gao and Jun Kai Ang

There have recently been an increasing number of scientific studies exploring the effectiveness of practising Chinese geomancy or feng shui in the built environment…

Abstract

Purpose

There have recently been an increasing number of scientific studies exploring the effectiveness of practising Chinese geomancy or feng shui in the built environment. However, these are rather generic studies focusing mainly on urban planning, architecture and interior design. The impetus for this present research stems from the lack of understanding relating to the practice of feng shui in Facilities Management (FM). Bridging these two disciplines, this study examines the relevance of and relationship between feng shui and FM principles.

Design/methodology/approach

A questionnaire survey was conducted, the results of which affirm the validity of the assimilated relationships between the two disciplines. Interviews with three groups of experts – the feng shui practitioners, facilities managers and feng shui practitioners who are also building professionals – were also conducted to verify the assimilation of the two disciplines with a view to draw new perspectives for better understanding.

Findings

The principles of feng shui and FM were studied, and the validity of the relationships between 15 feng shui principles and three FM activities were examined. The latter relates specifically to building fabric cleaning, routine external site/lot cleaning and road and pavement cleaning. It was found that specific feng shui principles and scenarios appear to influence the three FM activities. The statistical analysis shows that the means of specific feng shui scenarios in relation to FM activities were consistently higher than those of the feng shui principles. The one-sample t-test indicates that all the feng shui principles were significant in affecting the three FM activities.

Research limitations/implications

This study provides a better understanding of the relevance of feng shui principles influencing FM principles. It also revealed the challenges and limitations in bridging the relationships between these two disciplines.

Originality/value

This study is the first investigation to examine the relevance and relationship between feng shui and FM practice. This serves to encourage further research to determine how feng shui design implementation will affect the ease of conducting FM activities. If the relationship is established, as is the case from this study, then the implementation of feng shui principles in building design can be encouraged to positively influence the ease of conducting FM activities downstream in the occupancy stage. This can serve to contribute to the improvement of sustainable building design. It can also contribute to the scientific investigation of feng shui, which has so far been largely overlooked in built environment studies. Such studies can help to demystify and provide logical and scientific interpretations of how feng shui principles actually work.

Details

Facilities, vol. 36 no. 5/6
Type: Research Article
ISSN: 0263-2772

Keywords

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Article

Gao Shang, Low Sui Pheng and Ong Le Tian Gina

Construction productivity issues have constantly surfaced in Singapore's construction industry. To push for productivity, the Government has implemented various…

Abstract

Purpose

Construction productivity issues have constantly surfaced in Singapore's construction industry. To push for productivity, the Government has implemented various initiatives to encourage industry players, particularly small and medium enterprises (SMEs), and to adopt more productive construction technologies. One of these technologies is prefabrication prefinished volumetric construction (PPVC), a concept of the design for manufacturing and assembly (DfMA) approach. This exploratory study sheds lights on PPVC adoption and its issues in Singapore in the context of the launch of the Construction Industry Transformation Map (ITM).

Design/methodology/approach

The methodology used here is mainly a quantitative approach in the form of a survey. A questionnaire was developed and distributed to a pool of about 100 contractors, randomly chosen as part of a stratified sample. The questionnaire survey helps gain further insights into the industry's perceptions of PPVC and its adoption.

Findings

The study succeeded in identifying and analysing a list of drivers of and barriers to the adoption of PPVC. The top three most important potential drivers were “increase efficiency,” “technological change” and “changing nature of composition of workforce”. The three most important barriers were “ineffective on-site storage,” “high up-front payment” and “transportation issues”.

Originality/value

This study also looked into the organizational change management theory. Various theories were considered to help understand and implement change. It is understood that it is not only important for an organization to focus on the steps of these frameworks and models when the change is initiated but also for the organization to acknowledge and be mindful of the emotions of employees and take measures to overcome their emotions as part of organizational change management.

Details

International Journal of Building Pathology and Adaptation, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2398-4708

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Article

Sui Pheng Low, Shang Gao and Eileen Wan Leng Ng

The disparity between employers’ expectations and the ability of graduates to meet them is an issue for employment. Industry 4.0, represented by technologies like big data…

Abstract

Purpose

The disparity between employers’ expectations and the ability of graduates to meet them is an issue for employment. Industry 4.0, represented by technologies like big data and automation, permeate the construction industry, exacerbating the rift of changing expectations that future graduates must bridge. As sophisticated forms of technology emerge, the ways individuals work are also expected to change. Soft skills are needed to support, materialise, and enhance the workforce’s existing technical skills. The purpose of this paper is to explore the effect of Industry 4.0 on employability in the local construction industry from the viewpoint of employers and future graduates.

Design/methodology/approach

This study adopts mixed-methods sequential explanatory design, quantitative followed by qualitative. The questionnaire survey crosschecked the needs and expectations of employers in the local construction industry, regarding these nine soft skills and the extent to which students currently possess them, to determine whether students from the construction industry are Industry 4.0-ready. Qualitative interviews were also conducted with employers in the construction industry and PFM students to further understand the disparity between the survey results of the two parties.

Findings

Gap analyses and t-test results found six significant divides in nine soft skills – resilience, curiosity, adaptability, entrepreneurial thinking, pursuing convictions and vision – showing a significant difference between the mean expectations of employers and the soft skills capabilities of graduate students. Future graduate students thus lack the soft skills needed by Industry 4.0. The reasons for this significant difference and the barriers to improving soft skills are explored through interviews with employers and future graduates. Three parties – government, educational institutions and industry – were identified as crucial partners in change.

Originality/value

Little has been researched about the future strategies and mindsets required by the workforce to prepare for the changes brought by Industry 4.0. Likewise, the government’s and companies’ one-sided focus on promoting skill-upgrading leaves many to wonder about the soft skills needed to stay competitive. Hence, it is timely to examine the readiness of Singapore’s future graduates in the construction industry in adapting to Industry 4.0’s requirements in terms of soft skills.

Details

Engineering, Construction and Architectural Management, vol. 28 no. 1
Type: Research Article
ISSN: 0969-9988

Keywords

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