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Case study
Publication date: 20 January 2017

Trilogy Corporation: Customer Value-Based Pricing

Mohanbir Sawhney

Steve Meyer, the chief marketing officer at Trilogy, was evaluating the best way to move forward with an innovative, customer value-based pricing approach for its…

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Abstract

Steve Meyer, the chief marketing officer at Trilogy, was evaluating the best way to move forward with an innovative, customer value-based pricing approach for its enterprise software solutions. Trilogy had radically transformed its business from a product-centric organization to a customer-centric one, and value-based pricing was a pillar of this transformation. Meyer had to evaluate three pricing approaches: traditional license based, subscription based, and gain sharing. He had to assess which pricing approach Trilogy and Trilogy's clients would prefer and the conditions under which gain-sharing pricing would work. Meyer also had to address several adoption barriers that prevented customers from embracing the gain-sharing pricing approach.

Details

Kellogg School of Management Cases, vol. no.
Type: Case Study
DOI: https://doi.org/10.1108/case.kellogg.2016.000379
ISSN: 2474-6568
Published by: Kellogg School of Management

Keywords

  • Pricing Strategy
  • Value-Based Pricing
  • Gain Sharing
  • Principal Agent Problem
  • Adverse Selection
  • Innovation Adoption
  • Customer-Centric Organization Design
  • Change Management

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Article
Publication date: 7 December 2015

Welfare gains, risk-sharing and Africa’s monetary union projects

John Bosco Nnyanzi

The purpose of this paper is to investigate the welfare gains from risk sharing among African countries and regional groupings in Africa that are planning to establish…

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Abstract

Purpose

The purpose of this paper is to investigate the welfare gains from risk sharing among African countries and regional groupings in Africa that are planning to establish monetary unions either in the short or longrun.

Design/methodology/approach

The paper empirically tested two hypothesis; potential welfare gains and unexploited welfare gains. It uses a utility-based measure to quantify the gains that would accrue from joining a risk sharing arrangement such as a monetary union. The regional groupings considered include the African Union (AU), the Economic Community of West Africa (ECOWAS), the Southern African Development Community (SADC) and the East African Community (EAC).

Findings

The results provide support for both hypotheses. Overall, the average potential welfare for AU, EAC, ECOWAS and SADC groups under full risk sharing are found to be 1.9, 2, 3.4 and 1.6 percent, respectively, each higher than the 1 percent estimated for the OECD countries and 0.6 percent for the 14-EU countries. The average unexploited gains are, however, even bigger for AU at 3.5 percent, ECOWAS at 8.6 percent and for SADC at 2.6 percent.

Practical implications

The finding of enormous potential welfare gains could partly reinforce the desire of the African countries to establish monetary unions. On the other hand, the paper provides insights to policy makers in designing policies to promote risk sharing given the finding that the unexploited welfare gains are on average still too low – implying that many African countries or groups still have very low risk sharing.

Originality/value

Previous studies on welfare gains and risk sharing have basically left out the African regional groupings and never related the issue of gains to the monetary union projects. Besides, previous studies focus on unexploited welfare gains at the expense of total potential welfare gains. Considering the two types, however, presents a more complete picture of total gains from joining any risk sharing arrangement such as a monetary union.

Details

African Journal of Economic and Management Studies, vol. 6 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/AJEMS-07-2013-0065
ISSN: 2040-0705

Keywords

  • Africa
  • Monetary union
  • Risk sharing
  • Welfare gains

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Article
Publication date: 4 February 2014

The quasi-moderating role of organizational culture in the relationship between rewards and knowledge shared and gained

Serdar Durmusoglu, Mark Jacobs, Dilek Zamantili Nayir, Shaista Khilji and Xiaoyun Wang

– The purpose of this paper is to clarify the role of organizational culture and rewards in stimulating the sharing and gaining of knowledge.

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Abstract

Purpose

The purpose of this paper is to clarify the role of organizational culture and rewards in stimulating the sharing and gaining of knowledge.

Design/methodology/approach

Hierarchical regression using survey data.

Findings

The analyses show that rewards and organizational culture of knowledge transfer influence the knowledge shared and knowledge gained. Moreover, culture and rewards interact to influence knowledge gained, but not knowledge shared which leads to the conclusion knowledge gaining can be induced by rewards, even in the absence of a supportive culture.

Research limitations/implications

The findings are consistent with socio-technical theory (STT) and the discussion positions this perspective as useful for future knowledge management studies. This research confirms that knowledge sharing and gaining are uniquely different activities that respond differently to culture and rewards.

Originality/value

This study combines the work of different fields by focusing on knowledge sharing and gaining in a single study. Through this process, a bridge between organizational learning theory and STT is revealed.

Details

Journal of Knowledge Management, vol. 18 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/JKM-05-2013-0183
ISSN: 1367-3270

Keywords

  • Knowledge sharing
  • Innovation
  • Organizational culture
  • Knowledge creation
  • Knowledge transfer
  • Rewards
  • Knowledge gained

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Book part
Publication date: 10 June 2009

The roles of organizational justice and trust in a gain-sharing control system

Frances A. Kennedy, James M. Kohlmeyer and Robert J. Parker

This study examines the roles of organizational justice and trust in a specific type of management control system (MCS), gain-sharing. According to the proposed theory…

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Abstract

This study examines the roles of organizational justice and trust in a specific type of management control system (MCS), gain-sharing. According to the proposed theory, employee perceptions involving the procedural and distributive justice of the gain-sharing plan influence employee trust in managers. Positive perceptions of fairness lead to high trust, which, in turn has positive consequences for the organization such as lower employee turnover. To investigate these issues, a survey was administered to employees of a large manufacturing company. Results of structural equation modeling indicate that employee perceptions regarding the fairness of the gain-sharing plan are positively related to employee trust in managers. Further, trust is linked to employee turnover intentions. The results imply that the organizational justice of an MCS has consequences for the attitudes and behaviors of employees and thus the success or failure of the MCS.

Details

Advances in Accounting Behavioral Research
Type: Book
DOI: https://doi.org/10.1108/S1475-1488(2009)0000012003
ISBN: 978-1-84855-739-0

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Book part
Publication date: 23 October 2017

Updating the Evidence on Risk-Sharing through the Cross-Ownership of Assets in the Euro-Area

Pasquale Foresti and Oreste Napolitano

Risk-sharing is a crucial issue in order to evaluate the performance of a monetary union. By implementing conventional econometric techniques, this paper intends to…

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Abstract

Risk-sharing is a crucial issue in order to evaluate the performance of a monetary union. By implementing conventional econometric techniques, this paper intends to estimate the degree of risk-sharing through the cross-ownership of assets within 11 European countries in the period 1971–2014. We show that risk-sharing has been increasing after the launch of the euro due to increased cross-ownership of assets. Nevertheless, we also show that despite the extreme needs for adjustment mechanisms as a reaction to asymmetric shocks in the EMU during the crises, the estimated market risk-sharing mechanism seems to have remained marginal in this period. We also show that the degree of asymmetry (potential benefits from risk-sharing) has declined with the start of the EMU, but it has sharply increased during the crises period. This implies that EMU countries have needed good functioning risk-sharing mechanisms during the crisis, while in this period their estimated performance does not seem to have improved. We interpret these results as the evidence of a missing element of the EMU that forced governments to intervene by means of fiscal policy to tackle the imbalances deriving from the financial crisis. Therefore, we conclude that the weakness in the risk-sharing has been one of the channels that allowed the global financial crisis to mutate in a sovereign debt crisis in the EMU.

Details

Economic Imbalances and Institutional Changes to the Euro and the European Union
Type: Book
DOI: https://doi.org/10.1108/S1569-376720170000018009
ISBN: 978-1-78714-510-8

Keywords

  • Capital markets
  • EMU assets cross-ownership
  • income insurance
  • financial integration
  • E44
  • G22
  • O16

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Article
Publication date: 4 September 2017

Value co-creation in maintenance services: case study in the mechanical industry

Eduardo Luiz Braun, Giancarlo Medeiros Pereira, Miguel Afonso Sellitto and Miriam Borchardt

The purpose of this paper is to analyze a contract-based relationship for value co-creation and gain-sharing between two companies for the purpose of industrial…

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Abstract

Purpose

The purpose of this paper is to analyze a contract-based relationship for value co-creation and gain-sharing between two companies for the purpose of industrial maintenance services. After five years of good results for both parties, the relationship was terminated, thus raising questions regarding on the actual gains shared by both partners from joint actions.

Design/methodology/approach

The research method is the longitudinal case study. The research question is: why would a contractual relationship of co-creation of value be terminated given the fact that it yielded good financial results for both parts over the course of five years? The main research techniques were structured interviews with relevant actors and documental analysis from both parts involved in the contract.

Findings

Even valuable contracts can be terminated if the external scenario changes significantly: it matters very little the good job done together if the result became poor due to external reasons, as buyer’s sales drop in the period. In the inner scenario, mistruth can arise if the buyer maintains parallel structures for performing similar tasks to those of the service provider, showing some kind of independence from the supplier.

Research limitations/implications

The main limitation is that inherent to case studies: the lack of generalization.

Practical implications

When companies decide to contract regular long-term maintenance services, preventions to revenue reductions of the main activity the must be present, for the continuity of the contract.

Originality/value

To the date of this research, no similar study was found, regarding the influence of the external results in the internal relationships in co-creation value contracts.

Details

Business Process Management Journal, vol. 23 no. 5
Type: Research Article
DOI: https://doi.org/10.1108/BPMJ-09-2014-0090
ISSN: 1463-7154

Keywords

  • Service
  • Contracts
  • Service operations
  • Supplier relations
  • Service industries
  • Maintenance

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Article
Publication date: 1 January 1983

Democratic Enterprise: A Policy Proposal for the Labour Movement

R.G.B. Fyffe

This book is a policy proposal aimed at the democratic left. It is concerned with gradual but radical reform of the socio‐economic system. An integrated policy of…

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Abstract

This book is a policy proposal aimed at the democratic left. It is concerned with gradual but radical reform of the socio‐economic system. An integrated policy of industrial and economic democracy, which centres around the establishment of a new sector of employee‐controlled enterprises, is presented. The proposal would retain the mix‐ed economy, but transform it into a much better “mixture”, with increased employee‐power in all sectors. While there is much of enduring value in our liberal western way of life, gross inequalities of wealth and power persist in our society.

Details

International Journal of Sociology and Social Policy, vol. 3 no. 1/2
Type: Research Article
DOI: https://doi.org/10.1108/eb012945
ISSN: 0144-333X

Keywords

  • Employees
  • Trade unions
  • Labour parties
  • Employee ownership
  • Distribution of wealth
  • Democracy
  • Industrial democracy
  • Social change
  • Social policy

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Article
Publication date: 1 June 2020

Knowledge-sharing efforts and employee creative behavior: the invigorating roles of passion for work, time sufficiency and procedural justice

Dirk De Clercq and Renato Pereira

Drawing from the conservation of resources theory, this study aims to investigate the relationship between employees’ knowledge-sharing efforts and creative behaviors;…

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Abstract

Purpose

Drawing from the conservation of resources theory, this study aims to investigate the relationship between employees’ knowledge-sharing efforts and creative behaviors; particularly, it addresses how this relationship may be invigorated by three resources that operate at individual (passion for work), job (time sufficiency) and organizational (procedural justice) levels.

Design/methodology/approach

Quantitative data were collected through a survey administered to employees in a banking organization in Mozambique.

Findings

The usefulness of knowledge-sharing efforts for stimulating creative behavior is greater when employees feel passionate about work, have sufficient time to complete their job tasks and perceive that organizational decision-making is fair.

Practical implications

The results inform organizations about the circumstances in which the application of employees’ collective knowledge bases, derived from their peer interactions, to the generation of novel solutions for problem situations is more likely to materialize.

Originality/value

By detailing the interactive routes by which knowledge-sharing efforts and distinct resources (passion for work, time sufficiency and procedural justice) promote employee creative behavior, this study extends prior research that has focused on the direct influences of these resources on knowledge sharing and creative work outcomes. It pinpoints the circumstances in which intra-organizational knowledge exchange can generate the greatest value, in terms of enhancing creativity.

Details

Journal of Knowledge Management, vol. 24 no. 5
Type: Research Article
DOI: https://doi.org/10.1108/JKM-06-2019-0274
ISSN: 1367-3270

Keywords

  • Africa
  • Passion for work
  • Procedural justice
  • Knowledge sharing
  • Conservation of resources theory
  • Creative behavior
  • Time sufficiency

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Article
Publication date: 9 January 2009

Joseph N. Scanlon: the man and the plan

Daniel Wren

The paper aims to describe the career and contributions of Joseph Scanlon in gaining labor‐management cooperation through employee participation and sharing the gains from…

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Abstract

Purpose

The paper aims to describe the career and contributions of Joseph Scanlon in gaining labor‐management cooperation through employee participation and sharing the gains from cost savings.

Design/methodology/approach

The paper makes use of archives and unpublished sources; correspondence with Scanlon's daughter and a previous colleague; Scanlon's writings; and secondary sources as needed.

Findings

Joseph Scanlon used his experiences to develop a plan that encouraged union‐management cooperation and workers and managers sharing gains from improved productivity. Scanlon's background is examined and how his colleagues at Massachusetts Institute of Technology, especially Douglas McGregor, provided the venue for his ideas to flourish and gain widespread acceptance. An analysis of 117 studies over a period of six decades is used to identify the conditions that appear to promote or to interfere with the Scanlon Plan.

Practical implications

The Scanlon Plan illustrates a means to promote labor‐management cooperation and a means to involve employees through sharing cost savings.

Originality/value

This is the first biographical study to use archival and unpublished sources to provide new insights into Scanlon and how his plan for cooperation and Gainsharing developed.

Details

Journal of Management History, vol. 15 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/17511340910921763
ISSN: 1751-1348

Keywords

  • Industrial relations
  • Modern history
  • Employee participation
  • Gainsharing

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Article
Publication date: 12 October 2010

Adopting a service logic in manufacturing: Conceptual foundation and metrics for mutual value creation

Christian Grönroos and Pekka Helle

The purpose of this paper is to create a framework for measuring mutually created value in business relationships in the manufacturing sector, which also enables suppliers…

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Abstract

Purpose

The purpose of this paper is to create a framework for measuring mutually created value in business relationships in the manufacturing sector, which also enables suppliers and customers to share this value between themselves.

Design/methodology/approach

The starting point is that manufacturing firms adopt a service perspective or logic for their entire business. The framework created includes a conceptual foundation for understanding the process of mutual value creation as well as theoretical basis and metrics for calculating mutually created value, joint productivity gains (JPGs) and value sharing. The framework for mutual value creation is created conceptually. The theoretical basis for the metrics used for the calculations and the development of the metrics are empirically grounded in a longitudinal case study.

Findings

By matching supplier and customer practices and thereby aligning corresponding processes, resources and competencies, suppliers can support their customers' business more effectively and thus enable the customers and also themselves to create incremental value which can be shared between the business partners. It is showed that the metrics for calculating JPGs and for sharing these gains in the form of additional value for the business partners, through a price mechanism, can be created and used.

Practical implications

Findings of the paper suggest an alternative way of creating value which is geared towards the demands of a service logic applied in business relationships. Productivity can be created jointly and not separately by the supplier and the customer, and an incremental value in the form of a JPG calculated and shared. To be able to do this, the business partners must have access to accounting data, and the customer and the supplier must be willing to open up their books and engage in mutual practice matching. This demands that a service logic is adopted for the entire manufacturing business, not separately for industrial service activities only, which is the traditional approach to studying service in manufacturing.

Originality/value

Traditionally, value is viewed as an outcome, not as a process of mutual value creation, the outcome of which can be calculated. Productivity as a joint concept and jointly created productivity gains enable firms to share the gains created through mutual value creation. In the literature so far, productivity and value creation have not been studied as mutual concepts. In addition, approaching the entire manufacturing business from a service logic point of view is also novel.

Details

Journal of Service Management, vol. 21 no. 5
Type: Research Article
DOI: https://doi.org/10.1108/09564231011079057
ISSN: 1757-5818

Keywords

  • Value added
  • Manufacturing industries
  • Industrial relations

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