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1 – 10 of 89Dipankar Dey, Dhananjay Mandal and Manabendra Nath Mukherjee
The present article deals with the initiation and study of a uniformity like notion, captioned μ-uniformity, in the context of a generalized topological space.
Abstract
Purpose
The present article deals with the initiation and study of a uniformity like notion, captioned μ-uniformity, in the context of a generalized topological space.
Design/methodology/approach
The existence of uniformity for a completely regular topological space is well-known, and the interrelation of this structure with a proximity is also well-studied. Using this idea, a structure on generalized topological space has been developed, to establish the same type of compatibility in the corresponding frameworks.
Findings
It is proved, among other things, that a μ-uniformity on a non-empty set X always induces a generalized topology on X, which is μ-completely regular too. In the last theorem of the paper, the authors develop a relation between μ-proximity and μ-uniformity by showing that every μ-uniformity generates a μ-proximity, both giving the same generalized topology on the underlying set.
Originality/value
It is an original work influenced by the previous works that have been done on generalized topological spaces. A kind of generalization has been done in this article, that has produced an intermediate structure to the already known generalized topological spaces.
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Sandra Jacobs and Christine Liebrecht
Since public sector organizations provide services to citizens but struggle with poor perceptions of their functioning, it is valuable to examine how their online responses to…
Abstract
Purpose
Since public sector organizations provide services to citizens but struggle with poor perceptions of their functioning, it is valuable to examine how their online responses to complaints on social media could impact their reputation. Yet, surprisingly little is known about effects of public organizations' webcare. Therefore, this study assesses the impact of the webcare's tone, response strategy and user's involvement on participants’ continuance intention and perceptions of reputation.
Design/methodology/approach
Two experimental studies (Study 1: N = 424; Study 2: N = 203) with an interval of one week were carried out to assess the effects of singular and repeated exposure to webcare by a Dutch public transport organization on the participants' continuance intention and perceived organizational reputation. Study 1 examined the effects of the webcare's tone (corporate vs conversational human voice (CHV)) and response strategy (accommodative vs defensive); Study 2 contained tone of voice and user's involvement (observer vs complainer). The effects of repeated exposure to the webcare's tone were also examined.
Findings
The results indicate that perceptions of CHV in webcare contribute to webcare as reputation management tool, since it leads to immediate higher reputation scores that also remain stable after repeated exposure. Furthermore, people's continuance intention increased after repeated exposure to webcare responses that were perceived as CHV, thus a natural and engaging communication style, indicating this is an effective strategy for customer care as well. No substantial impact was found for response strategy and user's involvement in the complaint handling.
Originality/value
The novelty of this study is that the authors assess the effects of the webcare's tone combined with response strategy and user's involvement in a public sector context with a sector-specific conceptualization of reputation and continuance intention measured after singular and repeated exposure to webcare.
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Mrinmay Mandal and Nilanjana Das Chatterjee
Ecologically habitat is an area of a particular species wherefrom its play every relationship with the surrounding. Therefore, every species hold habitat that supports to survive…
Abstract
Purpose
Ecologically habitat is an area of a particular species wherefrom its play every relationship with the surrounding. Therefore, every species hold habitat that supports to survive its life. The large terrestrial herbivore animal elephant (Elephas maximus) requires deferent kind of habitat for their biological behaviour. Forest habitat one of the landscapes entire their home range is very much responsible for selecting suitable habitat. The nature of habitat selection by an elephant is deeply concerned with landscape attributes.
Design/methodology/approach
The present study started in this opinion. The study area Panchet Forest Division (PFD) has 28 forest patches are not in same size. Generally, forest patches are the most suitable habitat for elephant in every forest landscape as well as in PFD. But which forest patch will be highly suitable that depends on ecological function of other geospatial attributes like patch shape complexity, patch core, road intervention intensity, amount of water body and composition of the forest. The present study measures these attributes by different sequential steps such as field inquiry, satellite image processing and GIS application by using ERDAS 9.3 and ArcGIS 10.3 version software.
Findings
After measuring these attributes value, Habitat Suitability Index is assessed through combined weighted principle method and prepared a suitability map. This map signifies that Joypur-I and II, Upper Peardoba, Brindabanpur, Kalabagan forest patches have good condition for elephant to prefer as a suitable habitat in PFD.
Originality/value
Spatial classification of elephant habitat in PFD helps society and managing authority. It facilitates better management and reducing the chance of human – elephant frequent contact.
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Rafaela Alfalla-Luque, Darkys E. Luján García and Juan A. Marin-Garcia
The link between supply chain agility (SCA) and performance has been tested in previous research with different samples and results. The present paper quantitatively analyses and…
Abstract
Purpose
The link between supply chain agility (SCA) and performance has been tested in previous research with different samples and results. The present paper quantitatively analyses and summarises the impact of SCA on performance found in previous empirical papers and determines the influence of several identified moderators.
Design/methodology/approach
Using a meta-analysis approach based on a systematic literature review, a total of 63 empirical papers comprising a sample of 14,469 firms were meta-analysed to consider substantive (type of performance and SCA operationalisation) and extrinsic (economic region and industry) moderators.
Findings
Results confirm a significantly large, positive correlation between SCA and performance. None of the analysed moderators has enabled the identification of any significant differences between the SCA and performance correlations by subgroup. However, high heterogeneity in total variance, both in the full sample and the subgroups by moderator, demands further rigorously reported empirical research on this topic with clearly conceptualised variables and frameworks and the use of validated scales.
Research limitations/implications
Several research gaps and best practice recommendations have been indicated to improve future empirical research on this topic.
Practical implications
Practitioners in different economic regions and industries will find consistent evidence of improvements in performance through SCA.
Originality/value
No meta-analysis has been found in previous research to estimate the value of the correlation between SCA and performance and the influence of moderating variables.
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Mohan Khatri and Jay Prakash Singh
This paper aims to study almost Ricci–Yamabe soliton in the context of certain contact metric manifolds.
Abstract
Purpose
This paper aims to study almost Ricci–Yamabe soliton in the context of certain contact metric manifolds.
Design/methodology/approach
The paper is designed as follows: In Section 3, a complete contact metric manifold with the Reeb vector field ξ as an eigenvector of the Ricci operator admitting almost Ricci–Yamabe soliton is considered. In Section 4, a complete K-contact manifold admits gradient Ricci–Yamabe soliton is studied. Then in Section 5, gradient almost Ricci–Yamabe soliton in non-Sasakian (k, μ)-contact metric manifold is assumed. Moreover, the obtained result is verified by constructing an example.
Findings
We prove that if the metric g admits an almost (α, β)-Ricci–Yamabe soliton with α ≠ 0 and potential vector field collinear with the Reeb vector field ξ on a complete contact metric manifold with the Reeb vector field ξ as an eigenvector of the Ricci operator, then the manifold is compact Einstein Sasakian and the potential vector field is a constant multiple of the Reeb vector field ξ. For the case of complete K-contact, we found that it is isometric to unit sphere S2n+1 and in the case of (k, μ)-contact metric manifold, it is flat in three-dimension and locally isometric to En+1 × Sn(4) in higher dimension.
Originality/value
All results are novel and generalizations of previously obtained results.
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Ana Isabel Lopes, Edward C. Malthouse, Nathalie Dens and Patrick De Pelsmacker
Engaging in webcare, i.e. responding to online reviews, can positively affect consumer attitudes, intentions and behavior. Research is often scarce or inconsistent regarding the…
Abstract
Purpose
Engaging in webcare, i.e. responding to online reviews, can positively affect consumer attitudes, intentions and behavior. Research is often scarce or inconsistent regarding the effects of specific webcare strategies on business performance. Therefore, this study tests whether and how several webcare strategies affect hotel bookings.
Design/methodology/approach
We apply machine learning classifiers to secondary data (webcare messages) to classify webcare variables to be included in a regression analysis looking at the effect of these strategies on hotel bookings while controlling for possible confounds such as seasonality and hotel-specific effects.
Findings
The strategies that have a positive effect on bookings are directing reviewers to a private channel, being defensive, offering compensation and having managers sign the response. Webcare strategies to be avoided are apologies, merely asking for more information, inviting customers for another visit and adding informal non-verbal cues. Strategies that do not appear to affect future bookings are expressing gratitude, personalizing and having staff members (rather than managers) sign webcare.
Practical implications
These findings help managers optimize their webcare strategy for better business results and develop automated webcare.
Originality/value
We look into several commonly used and studied webcare strategies that affect actual business outcomes, being that most previous research studies are experimental or look into a very limited set of strategies.
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Jinou Xu, Margherita Emma Paola Pero, Federica Ciccullo and Andrea Sianesi
This paper aims to examine how the extant publication has related big data analytics (BDA) to supply chain planning (SCP). The paper presents a conceptual model based on the…
Abstract
Purpose
This paper aims to examine how the extant publication has related big data analytics (BDA) to supply chain planning (SCP). The paper presents a conceptual model based on the reviewed articles and the dominant research gaps and outlines the research directions for future advancement.
Design/methodology/approach
Based on a systematic literature review, this study analysed 72 journal articles and reported the descriptive and thematic analysis in assessing the established body of knowledge.
Findings
This study reveals the fact that literature on relating BDA to SCP has an ambiguous use of BDA-related terminologies and a siloed view on SCP processes that primarily focuses on the short-term. Looking at the big data sources, the objective of adopting BDA and changes to SCP, we identified three roles of big data and BDA for SCP: supportive facilitator, source of empowerment and game-changer. It bridges the conversation between BDA technology for SCP and its management issues in organisations and supply chains according to the technology-organisation-environmental framework.
Research limitations/implications
This paper presents a comprehensive examination of existing literature on relating BDA to SCP. The resulted themes and research opportunities will help to advance the understanding of how BDA will reshape the future of SCP and how to manage BDA adoption towards a big data-driven SCP.
Originality/value
This study is unique in its discussion on how BDA will reshape SCP integrating the technical and managerial perspectives, which have not been discussed to date.
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Subrato Adhikari, Anirban Mandal, Fedric Kujur and Sriparna Guha
The aim of this study is to define the aspects of place attachment and their effect on migratory behaviour. It also aims to identify the connection between migration…
Abstract
Purpose
The aim of this study is to define the aspects of place attachment and their effect on migratory behaviour. It also aims to identify the connection between migration decision-making and workforce supply at the source, as well as to track the impact of adequate employment supplies and the improvement on employment generation.
Design/methodology/approach
A primary study was conducted among the migrants who returned back during nationwide lockdown with the help of tested structured questionnaire. The variables identified through review of literature and pilot study are tested using a structural equation modelling model.
Findings
The result exhibited that all hypothesised relationships had a positive and significant connection. The overall results showed there is a significant and positive connection between place attachment and migratory behaviour, and both have a positive impact on economic activity.
Originality/value
This survey is conducted in the districts of West Bengal, India. There are several documents on the connection to the place attachment and the migratory behaviour. There are, however, no studies focusing on place attachment and its effect on economic activity on West Bengal, India, where migration is a serious problem. This is the first article that discusses three main concepts together such as place attachment, migratory behaviours and its influence on the economic activity of the districts of West Bengal, India.
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