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Article
Publication date: 8 June 2022

Sheng-Wei Lin, Eugenia Y. Huang and Kai-Teng Cheng

This study employed the commitment–trust theory in social psychology and relationship marketing to explore female customers' perception of channel integration quality in…

Abstract

Purpose

This study employed the commitment–trust theory in social psychology and relationship marketing to explore female customers' perception of channel integration quality in omnichannel retailing and its influence on their relationship commitment to and trust in the relationship with retailers, and thus on their stickiness. Channel integration quality consists of two dimensions: channel service configuration (channel choice breadth and channel service transparency) and integrated interactions (content consistency, process consistency and perceived fluency).

Design/methodology/approach

The study was carried out via a questionnaire survey, to which 868 valid responses were collected. The partial least squares technique was used to test the hypotheses.

Findings

Channel service transparency and perceived fluency influence relationship commitment; content consistency, process consistency and perceived fluency all have significant effects on trust. Interestingly, although less influential than integrated interactions, channel service configuration is the foundation of channel integration quality, testifying to its significant role.

Originality/value

This study provides strong evidence on how channel integration quality affects customer stickiness. Moreover, this study replicates the finding of significant relationships among relationship commitment, trust and stickiness in omnichannel retailing.

Details

Information Technology & People, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-3845

Keywords

Article
Publication date: 29 October 2021

Hari Govind Mishra, Shailesh Pandita, Aasif Ali Bhat, Ram Kumar Mishra and Sonali Sharma

The purpose of this paper is to review the diversified existing literature on tourism and carbon emissions using bibliometric analysis to churn down the multiple studies…

Abstract

Purpose

The purpose of this paper is to review the diversified existing literature on tourism and carbon emissions using bibliometric analysis to churn down the multiple studies under one paper, which not only provides insights into the evolution and progress of the research area but also sets the future research agenda.

Design/methodology/approach

The study adopted the Scientometrics review methodology based on the bibliometric analysis. Bibliometric analysis is conducted through the following techniques, namely, citation analysis, thematic mapping, country collaboration, co-citation analysis and co-occurrence of keywords with the help of R-based bibliometrix and visualization of similarities (VOS) viewer open-source software.

Findings

The study identified the most prominent authors, studies, journals, affiliations and countries in the field of sustainable tourism, as well as the most co-cited authors and journals, based on a bibliometric analysis of 398 research papers retrieved from the Scopus database during the past three decades (1990–2021). Moreover, some of the relevant themes identified by the authors are energy use and carbon dioxide (CO2) emission of the tourism sector, economic impacts of tourism and CO2 emissions and CO2 emissions and carbon tax.

Originality/value

The outcome of the selected studies is a unique contribution to the field of sustainable tourism as it is one of the first known studies to review tourism and carbon emissions. It provides in-depth bibliometric analysis of articles and identification of the important research trends.

Book part
Publication date: 13 March 2018

Kate Pangbourne, Dominic Stead, Miloš Mladenović and Dimitris Milakis

This chapter provides a reflective critique of Mobility as a Service (MaaS), an emerging development seeking a role within the Smart Mobility paradigm. We assess a range…

Abstract

This chapter provides a reflective critique of Mobility as a Service (MaaS), an emerging development seeking a role within the Smart Mobility paradigm. We assess a range of its future implications for urban policymakers in terms of governance and sustainability (i.e., social and environmental impacts). We begin by describing the origins of the MaaS concept, along with the features of precursor technologies and current early examples. We then reflect on the marketing of MaaS and use it to consider how we might anticipate some potentially less desirable aspects of the promoted business models. Finally, we discuss the implications for governance.

Details

Governance of the Smart Mobility Transition
Type: Book
ISBN: 978-1-78754-317-1

Keywords

Open Access
Article
Publication date: 23 July 2021

Brenda Nansubuga and Christian Kowalkowski

Following the recent surge in research on carsharing, the paper synthesizes this growing literature to provide a comprehensive understanding of the current state of…

3513

Abstract

Purpose

Following the recent surge in research on carsharing, the paper synthesizes this growing literature to provide a comprehensive understanding of the current state of research and to identify directions for future work. Specifically, this study details implications for service theory and practice.

Design/methodology/approach

Systematic selection and analysis of 279 papers from the existing literature, published between 1996 and 2020.

Findings

The literature review identified four key themes: business models, drivers and barriers, customer behavior, and vehicle balancing.

Practical implications

For managers, the study illuminates the importance of collaboration among stakeholders within the automotive sector for purposes of widening their customer base and maximizing utilization and profits. For policy makers, their important role in supporting carsharing take-off is highlighted with emphasis on balancing support rendered to different mobility services to promote mutual success.

Originality/value

This is the first systematic multi-disciplinary literature review of carsharing. It integrates insights from transportation, environmental, and business studies, identifying gaps in the existing research and specifically suggesting implications for service research.

Details

Journal of Service Management, vol. 32 no. 6
Type: Research Article
ISSN: 1757-5818

Keywords

Article
Publication date: 15 August 2022

Yaping Chang and Lixiao Geng

This study explores customers' omnichannel continuance intention from the perceived value perspective and examines the differences between planned and unplanned purchases.

Abstract

Purpose

This study explores customers' omnichannel continuance intention from the perceived value perspective and examines the differences between planned and unplanned purchases.

Design/methodology/approach

A survey method was used to collect data from 311 omnichannel customers. The research model was tested by employing structural equation modelling.

Findings

The results indicate that perceived values, namely, utilitarian, hedonic and social value, positively affect customers' omnichannel continuance intention through attitude. Hedonic value is the main demand of omnichannel customers. Purchase plan plays a moderating role in the relationships between perceived values and attitude. Specifically, the effect of utilitarian value on attitude is greater for unplanned purchases than for planned purchases, whilst the effects of hedonic and social value have no difference between planned and unplanned purchases.

Practical implications

The findings provide guidelines for omnichannel retailers' channel integration and customer value proposition. Retailers should provide more hedonic and social value in customers' entire shopping process through channel integration and consider customers' purchase plan when providing utilitarian value.

Originality/value

This study contributes to the literature on omnichannel customer behaviour by identifying new influential factors that impact customers' omnichannel choice. It also extends the application of the theory of consumption values to omnichannel shopping and identifies the role of purchase plan in value offerings.

Details

International Journal of Retail & Distribution Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-0552

Keywords

Book part
Publication date: 13 August 2020

Claus Hedegaard Sørensen and Alexander Paulsson

In this chapter, the authors will summarise the entire book and look ahead. The aim of this book has been to take the calls for governance of smart mobility one step…

Abstract

In this chapter, the authors will summarise the entire book and look ahead. The aim of this book has been to take the calls for governance of smart mobility one step further by analysing and discussing current and future policy instruments to govern smart mobility. The task has been carried out by discussing the why, how and what of policy instruments. So far, the policy instruments governing smart mobility to a large extent are focussed on understanding this new field of mobility, establishing relations and roles between companies and authorities, and making the field governable. What is lacking in this equation are policy instruments that establish the population as citizens with rights, voices and roles. In order to align the smart mobility transition and the transition towards a sustainable society, the authors consider the development of deliberative citizen participation an important initiative and the authors suggest it as an important field for future research.

Details

Shaping Smart Mobility Futures: Governance and Policy Instruments in times of Sustainability Transitions
Type: Book
ISBN: 978-1-83982-651-1

Keywords

Content available
Article
Publication date: 14 October 2020

Saurabh Kumar, Baidyanath Biswas, Manjot Singh Bhatia and Manoj Dora

The present study aims to identify and investigate the antecedents of enhanced level of cyber-security at the organisational level from both the technical and the human…

Abstract

Purpose

The present study aims to identify and investigate the antecedents of enhanced level of cyber-security at the organisational level from both the technical and the human resource perspective using human–organisation–technology (HOT) theory.

Design/methodology/approach

The study has been conducted on 151 professionals who have expertise in dealing with cyber-security in organisations in sectors such as retail, education, healthcare, etc. in India. The analysis of the data is carried out using partial least squares based structural equation modelling technique (PLS-SEM).

Findings

The results from the study suggest that “legal consequences” and “technical measures” adopted for securing cyber-security in organisations are the most important antecedents for enhanced cyber-security levels in the organisations. The other significant antecedents for enhanced cyber-security in organisations include “role of senior management” and “proactive information security”.

Research limitations/implications

This empirical study has significant implications for organisations as they can take pre-emptive measures by focussing on important antecedents and work towards enhancing the level of cyber-security.

Originality/value

The originality of this research is combining both technical and human resource perspective in identifying the determinants of enhanced level of cyber-security in the organisations.

Details

Journal of Enterprise Information Management, vol. 34 no. 6
Type: Research Article
ISSN: 1741-0398

Keywords

Article
Publication date: 14 March 2022

Sita Mishra, Gunjan Malhotra, Ravi Chatterjee and Waheed Kareem Abdul

This research focuses on the consumption behavior of young consumers by examining their ecological consciousness and several self-oriented and psychological variables…

Abstract

Purpose

This research focuses on the consumption behavior of young consumers by examining their ecological consciousness and several self-oriented and psychological variables (fashion-orientation, frugality and psychological ownership toward the environment) that may trigger their sustainable purchase behavior. The research used “Psychological Ownership Theory” to examine sustainable purchase behavior in the context of apparel consumption.

Design/methodology/approach

To gather data, a multi-method approach is used, including a scenario-based choice experiment (n = 62) and a structured survey (n = 338) using an online self-administered questionnaire. Data analysis was done using SPSS AMOS version 25 and PROCESS SPSS macro.

Findings

The results of the two studies revealed the mediation effect of “psychological ownership toward the environment” between ecological consciousness and sustainable purchasing behavior. Furthermore, fashion-orientation was found to be a significant moderating variable influencing sustainable purchase behavior; however, the impact of frugality was insignificant.

Originality/value

This research is one of the first that examined the mediation impact of psychological ownership of the environment in sustainable purchasing behavior using multi-method. The research focuses on the ecological consciousness of young consumers that develop psychological ownership.

Details

Asia Pacific Journal of Marketing and Logistics, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1355-5855

Keywords

Article
Publication date: 8 June 2015

Sushma Mishra

The purpose of this study is to develop theoretically grounded and empirically derived organizational security governance (OSG) objectives. Developing organizational…

1909

Abstract

Purpose

The purpose of this study is to develop theoretically grounded and empirically derived organizational security governance (OSG) objectives. Developing organizational security governance (OSG) objectives pose significant challenges for organizations considering the ever-increasing vulnerability from lack of or misuse of appropriate controls. In recent years, there have been several cases of colossal losses to businesses due to inadequate security governance measure. In many cases, organizations do not even know as to what their ISG objectives might be. Following an extensive empirical study, this paper proposes 6 fundamental and 17 means objectives for designing security governance. The objectives were developed from individual values of information technology and security executives across a wide range of firms. The study comprised 52 interview respondents across 9 firms, which resulted in 23 OSG objectives. Theoretically, the study was grounded in Catton’s (1959) value theory and Keeney’s (1992) value-focused thinking. The objectives provide a useful basis for strategic planning for information security governance.

Design/methodology/approach

This research is grounded in value-focused thinking methodology. Step 1: develop a comprehensive list of personal values underlying the problem being explored. The researcher undertakes extensive interviews, using relevant probes, to elicit underlying values of respondents. Step 2: change the values enlisted to a common form and convert them into objectives. The data collected in Step 1 is collated and presented in a common form, which enables cross-comparison and easy interpretation. Step 3: classify the objectives as means and fundamental for the decision context. Objectives are clustered into groups and then classified into fundamental and means.

Findings

This study uses a value-focused approach to develop OSG objectives. Incorporating individual values in developing governance objectives would facilitate alignment of individual and organizational values about OSG. This study proposes 6 fundamental and 17 means objectives for OSG. The study provides a comprehensive list of OSG that is rooted in values of stakeholders in an organization.

Originality/value

The main contributions study can be classified in two categories. First, it represents a collective set of OSG objectives which touch upon technical, formal, informal, moral and ethical dimensions of governance. This is a unique, synthesized and cohesive framework for OSG, which incorporates several aspects of OSG into one platform, thus allowing the development of a comprehensive security management program. Second, some of the objectives developed in this research (“establish corporate control strategy”, “establish punitive structure”, “establish clear control development process”, “ensure formal control assessment functionality” and “maximize group cohesiveness”) have not been emphasized enough in security governance literature.

Details

Information & Computer Security, vol. 23 no. 2
Type: Research Article
ISSN: 2056-4961

Keywords

Article
Publication date: 1 February 1991

A.K. Bhattamishra, G.S. Mishra and M.K. Banerjee

Iron and silicon are the two inherent impurities present in commercial aluminium which impair its corrosion resistance. Influence of silicon/iron ratio present in…

Abstract

Iron and silicon are the two inherent impurities present in commercial aluminium which impair its corrosion resistance. Influence of silicon/iron ratio present in aluminium alloys containing different amounts of silicon has been studied through electrochemical polarization in some inorganic and organic acids (0.1 N). It has been observed that Si/Fe ratio has potential role on corrosion rates in different acids studied.

Details

Anti-Corrosion Methods and Materials, vol. 38 no. 2
Type: Research Article
ISSN: 0003-5599

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