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1 – 10 of over 7000Carl Marcus Wallenburg and Jan Simon Raue
Horizontal cooperations of logistics service providers (LSPs) have become important for LSPs within the last decades. Owing to the high complexity of these cooperations as…
Abstract
Purpose
Horizontal cooperations of logistics service providers (LSPs) have become important for LSPs within the last decades. Owing to the high complexity of these cooperations as observed by Schmoltzi and Wallenburg, the potential for conflict is inherent. This research, therefore, aims to investigate how nature (dysfunctional vs functional) and extent of conflict impact the outcome of these cooperations. Further, the roles of formal and relational governance mechanisms in influencing conflict are analyzed.
Design/methodology/approach
The research is empirical in nature and employs a theory-driven, confirmatory approach. It utilizes large-scale survey data of German LSPs, which are analyzed using multivariate statistical methods.
Findings
The research shows that governance mechanisms impact the extent and functionality of conflict: relational governance lowers the extent of conflict and leads to higher functionality of conflicts, while formal governance increases the extent of conflict. Moreover, it is shown that conflicts decrease the overall cooperation performance, whereas – when functional in nature – they have a positive impact on the innovativeness of cooperations.
Research limitations/implications
The impact of governance on conflicts and of conflicts on outcome may differ depending on the cultural and country-specific setting.
Practical implications
The results allow mangers of LSP cooperations to adapt their set of applied governance mechanisms and conflict resolution approaches with regard to the improvement of cooperation performance and cooperation innovation.
Originality/value
This is the first study that analyzes conflict and conflict resolution in horizontal LSP cooperations and shows their interrelation with both governance and performance.
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Civilai Leckie, Robert E. Widing and Gregory J. Whitwell
The purpose of this paper is to test the impact of manifest conflict on performance outcomes. In particular, this paper aims to examine the moderating effect of the supplier’s…
Abstract
Purpose
The purpose of this paper is to test the impact of manifest conflict on performance outcomes. In particular, this paper aims to examine the moderating effect of the supplier’s customer orientation (CO) as perceived by the buyer on the conflict-performance outcomes relationships in international channel relationships.
Design/methodology/approach
A survey of 162 Australian importers was conducted to elucidate the associations among manifest conflict, CO and performance outcomes.
Findings
Manifest conflict was found to be negatively related to the importer’s evaluation of the exporter’s overall performance, which is consistent with previous work. However, CO was found to moderate the negative direct effect of manifest conflict on two outcome measures, “satisfaction with business outcomes” and the “evaluation of the exporter’s overall performance”. Moreover, it actually changed the effect from dysfunctional to functional for “evaluation of the exporter’s overall performance”. That is, CO changes the nature of the manifest conflict–outcome relationship by turning it from negative to positive.
Research limitations/implications
This research helps answer the appeal for research on the conditions in which conflict causes dysfunctional and functional outcomes. From a practical standpoint, providing the importer views the exporter as being customer-oriented, conflict should not be avoided if it stems from disagreements that arise due to the exporter acting in the best interests of the importer. The power of CO in affecting the functionality of outcomes resulting from conflict should be highlighted.
Originality/value
Conflict is a fact of life in channel relationships, but little is known about its functional and dysfunctional effects (Frazier, 1999; Skarmeas, 2006). The empirical evidence largely points to conflict being dysfunctional; however, research also indicates that context can play an important role in moderating the functionality of conflict. In this paper the authors ask: what role does CO play as a determinant of the functionality of manifest conflict in channel relationships? They argue that the exporter’s CO changes the context in which the importer and the exporter interact and, thereby, changes the way in which the importer interprets the supplier’s actions.
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Jae‐Eun Chung, Brenda Sternquist and Zhengyi Chen
The purpose of this study is to compare two models, traditional‐ and performance‐based, of Japanese retailers' channel relationships. The traditional model proposes Japanese…
Abstract
Purpose
The purpose of this study is to compare two models, traditional‐ and performance‐based, of Japanese retailers' channel relationships. The traditional model proposes Japanese retailers' long‐term orientation with their supplier is an antecedent of Japanese retailers' trust and dependence on the supplier. The performance model, on the other hand, proposes significant influences of suppliers' role performance and dependence on channel relationships.
Design/methodology/approach
Data were collected from Japanese department store buyers and specialty store buyers. A total of 141 cases were analyzed using the EQS structural equation modeling software.
Findings
Results show that the traditional model had a higher explanatory power than the performance model, which indicates the strong influence of culture on Japanese channel relationships.
Research limitations/implications
Some measures have relatively poor psychometric properties. A further study should refine these measurements by exploring the meanings of these constructs from the cultural context.
Originality/value
This study provides insight into how cultural influences are embedded in distribution channel relationships.
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Henryk Rybinski, Lukasz Skonieczny, Jakub Koperwas, Waclaw Struk, Jolanta Stepniak and Weronika Kubrak
The purpose of this paper is to present a solution for building an institutional information system (IIS) for the university, so that it combines the functionality of…
Abstract
Purpose
The purpose of this paper is to present a solution for building an institutional information system (IIS) for the university, so that it combines the functionality of institutional repository (IR) with the functionality of current research information system (CRIS). The paper presents functionality of a system that has been implemented at Warsaw University of Technology (WUT), which solves the requirements of both system types. In addition, applied AI technologies aiming at providing features attractive for the system beneficiaries are presented.
Design/methodology/approach
The authors have reviewed various approaches to IIS, analyzed the problems observed by researchers in combining CRIS with IR, and have shown how the problems can be solved within a system that integrates various functionalities. Based on this analysis, the authors have implemented software Ω-ΨR (OMEGA-PSIR) for an academic IIS, which integrates requirements of both system types, and then deployed it at WUT.
Findings
It is shown that although a classical repository is an important part of the CRIS/IR system, the essential value of the solution is in providing analytical tools for “research management.” Based on the example of OMEGA-PSIR, the authors have also presented how the researcher-centric approach influences the acceptance rate of the academic community. It is also shown how the researcher-centric approach can take advantage from integrating the conflicting functionalities of IR and CRIS.
Practical implications
The paper bridges the gap between theory and practice in the area of IIS for academic institutions. It constructively discusses the role of institutional IR and it provides guides how to develop a system combining functionalities of CRIS and IR, as well as how to make IIS more attractive for the users by making the system researcher centric.
Originality/value
The survey of various approaches to IIS is unique. The research-centric approach and its implementation within OMEGA-PSIR system are original. Lessons learned from deploying the software at the WUT are of great value for institutions planning to install IR/CRIS solutions. A survey research concerning the system usability is provided, showing practical usefulness of the proposed approach.
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Gregorio Martínez Pérez, Félix J. García Clemente and Antonio F. Gómez Skarmeta
The purpose of the paper is to provide a two‐tier framework for managing semantic‐aware distributed firewall policies to be applied to the devices existing in one administrative…
Abstract
Purpose
The purpose of the paper is to provide a two‐tier framework for managing semantic‐aware distributed firewall policies to be applied to the devices existing in one administrative domain.
Design/methodology/approach
Special attention is paid to the CIM‐based information model defined as the ontology to be used in this framework and the AI‐based reasoning mechanisms and components used to perform the conflict discovery tasks over the distributed firewall policies.
Findings
Mechanisms presented allow the solving some of the current issues of the network‐centric security model being used in the Internet. The two‐tier framework designed provides semantic‐aware mechanisms to perform conflict detection and automatic enforcement of policy rules in the distributed firewall scenario. This framework is based on the use of a standard information model and a semantic‐aware policy language to formally define (and then process) firewall policies.
Research limitations/implications
Ongoing work is focused on identifying all kind of conflicts and anomalies that may exist in firewall systems; in parallel to this task a semi‐automatic resolver of conflicting policies is currently under design.
Practical implications
Network and security administrators can specify firewall policies and validate them to find syntactic and semantic errors (i.e. policy conflicts). A framework for automated validation and distribution of policies at different levels is included. This ensures that firewall policies produce the desired effects, facilitating the creation and maintenance of firewall rules in one administrative domain.
Originality/value
A practical and novel two‐tier system that provides detection of conflicts in rules existing in a distributed firewall scenario and the automatic and secure deployment of these rules. A packet‐filtering model, which is simple and powerful enough for the conflict discovery and rule analysis processes, has been proposed. Moreover, ontology and rule reasoning are being proposed as techniques for the conflict detection problem in this particular scenario.
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Dmitry A. Lipinsky, Victoria V. Bolgova, Aleksandra A. Musatkina and Tatiana V. Khudoykina
The purpose of the research is to generalize the most perspective ideas of modern researchers and to form the authors’ position on the problem of the notion of legal conflict from…
Abstract
The purpose of the research is to generalize the most perspective ideas of modern researchers and to form the authors’ position on the problem of the notion of legal conflict from the point of view of its application in the practice of legal conflicts management. The methodology of the research consists of structural and functional approach that allows studying legal conflict as a complex system, each element of which performed a certain function. During formulation of the notion “legal conflict,” the formal and logical method of dieresis is used, which allows differentiating legal conflicts from other social conflicts and differentiating the notion from adjacent categories. The authors study the main directions of legal conflict in the modern science. Tendencies of development of ideas of legal conflict are determined. Conclusion on the necessity for formation of “flexible” definitions of the notion “legal conflict,” oriented at their application in the practice of conflict management, is substantiated. Criticism is applied toward the researchers that try to use the methods of conflict research for analysis of purely legal phenomena (legal collisions, gaps, arguments on competence, etc.). Definition of legal conflict is formed and it is shown how it is possible to build a system of diagnostics of legal conflict on its basis. It is concluded that definition of legal conflict always sets main directions of study of the phenomenon, due to which there are different definitions of the corresponding notion, depending on researcher’s orientation at studying the conflict or means of its solution. The key sign of legal conflict is the possibility of its regulation with legal means, which is realized by the conflict participants. It is necessary to view conflict as a space of opportunities – for participants and for legal bodies. It is necessary to form and develop a system of diagnostics of legal conflicts.
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Pondy reflects on the accuracy of his classic ASQ 1967 article onconflict. He challenges the basic premise that conflict represents adeviation from the status quo, and suggests…
Abstract
Pondy reflects on the accuracy of his classic ASQ 1967 article on conflict. He challenges the basic premise that conflict represents a deviation from the status quo, and suggests that conflict, not co‐operation, represents the normal state of functioning.
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This chapter presents a Dewey-inspired analysis of the role of dissent in the creative process. We extend and complement received knowledge on the role of positive affect on…
Abstract
This chapter presents a Dewey-inspired analysis of the role of dissent in the creative process. We extend and complement received knowledge on the role of positive affect on creativity by discussing the tensions between negative and positive affect. Using a netnography of three online communities, which bring together animators and visual special effect artists, we develop a grounded typology of creative conflict practices. By cross-referencing the creative status with creative objectives, we define four distinct types of creative conflict practices: invoke, evoke, poke, and provoke. Our qualitative findings further show how creatives adeptly manage tensions between positive and negative affects.
Hector R. Flores, Xueting Jiang and Charles C. Manz
The aim of this paper is to present a model of the moderating role of emotional self-leadership on the cognitive conflict–affective conflict relationship and their effect on work…
Abstract
Purpose
The aim of this paper is to present a model of the moderating role of emotional self-leadership on the cognitive conflict–affective conflict relationship and their effect on work team decision quality.
Design/methodology/approach
This paper draws upon extant theoretical and empirical research on the conflict, leadership and emotions literature works to argue for the role of emotional self-leadership as a boundary condition of the intra-team conflict–work team decision quality relationship.
Findings
Key to understanding why cognitive conflict sometimes leads to improved decision quality and sometimes it does not is the role of emotional self-leadership. Through emotional self-leadership, team members can actively anticipate, guide and focus their emotional responses to cognitive conflict and reduce their experience of affective conflict, improving team decision quality.
Research limitations/implications
Identifying and explaining the moderating role of emotional self-leadership represents important progress for reframing emotion regulation and emotional intelligence into a new theoretical lens that may yield more meaningful insights into self-managed teams’ research. If empirically supported, this moderating effect would help explain the contradictory results obtained in prior empirical studies.
Practical implications
Practitioners can diminish or avoid the negative effect of the type of conflict that lowers work team decision quality and preserve the positive effect of the type of conflict that improves work team decision quality by identifying and implementing ways to improve a work team’s level of collective emotional self-leadership.
Originality/value
This paper extends the emotions, leadership and conflict literature works into the current research on self-directed work teams’ effectiveness by bringing attention to the moderating role of emotional self-leadership and calls for empirical research on this subject.
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