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Article
Publication date: 21 March 2019

Cencheng Zhao, Eunhwa Yang, Yiqian Nie and Justin D. Russo

This paper aims to provide organizations with a new tool to make decisions related to a facility (building) selection process. Traditionally, value engineering (VE…

Abstract

Purpose

This paper aims to provide organizations with a new tool to make decisions related to a facility (building) selection process. Traditionally, value engineering (VE) applies the Value = Function/Cost formula to evaluate the worth of a product. In this paper, the VE-based facility-selection approach is proposed, where the cost of a facility is expressed in net present value (NPV) as it contains the net expense of purchasing or leasing a building as well as the time value of money. Also, a method of quantifying functions and involved risks of different facility choices is proposed.

Design/methodology/approach

The framework of the VE-based facility-selection process is broken down into three steps: preparation, calculation/analysis and assessment. In the latter part of this paper, the authors share a sample analysis by illustrating the analysis and decision-making process when three hypothetical facility-selection options are available.

Findings

The sample analysis indicates that companies can get the lowest cost and risk while improving their functions to achieve the highest value by using the modified VE formula to drive an optimal option for company’s business expansion and facility-selection process.

Originality/value

This paper provides organizations with a strategic system and process to select proper facilities or buildings for business expansion. The VE approach suggested in this study can allow facility/real estate portfolio decision-makers to analyze financial and functional aspects of the facility at the same time and obtain the value coefficient when they choose a new facility from different options. Finally, they can select the best option, which has the highest value coefficient, given financial and functional considerations.

Details

Journal of Corporate Real Estate , vol. 21 no. 2
Type: Research Article
ISSN: 1463-001X

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Article
Publication date: 20 February 2020

Kosuke Sakai

This paper aimed to analyze the ways in which Niklas Luhmann's theory of the functional differentiation of society can be applied to historical studies. To achieve this, a…

Abstract

Purpose

This paper aimed to analyze the ways in which Niklas Luhmann's theory of the functional differentiation of society can be applied to historical studies. To achieve this, a semantic analysis of the development of modern insurance in Germany during the nineteenth century was conducted.

Design/methodology/approach

Through an examination of the significant features of Luhmann's theoretical frameworks in empirical objects, Luhmann's semantic analysis was reformulated as an approach based on a middle-range theory, similar to that of Robert K. Merton, where the potential of the theory can be maximized for empirical research. This paper embodies this proposal, citing several developments within organizations that imbued insurance technology with various ideas and values.

Findings

The theory of the functional differentiation of society can be reconstructed as a working hypothesis from a methodological perspective, instead of a general theory that explains every part of society. Applying this to empirical social practices leads to progress in historical studies conducting the semantic variations connected to the institutional formation and their boundary works.

Originality/value

This paper provides a practical research perspective for historical studies in the social sciences, employing a reinterpretation of sociological theory that may be understood only as a structural presupposition of modern society. Furthermore, the increased possibility of historical-comparative studies on modern insurance is indicated by illustrating the applicability of this framework to a detailed case study of modern insurance.

Details

Journal of Organizational Change Management, vol. 34 no. 4
Type: Research Article
ISSN: 0953-4814

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Article
Publication date: 1 April 2014

Siew-Hong Ding, Shahrul Kamaruddin and Ishak Abdul Azid

An optimal maintenance policy is key to the improvement of the availability and reliability of a system at an acceptable level without a significant increase in…

Abstract

Purpose

An optimal maintenance policy is key to the improvement of the availability and reliability of a system at an acceptable level without a significant increase in investment. However, the selection process is a complicated task because it requires in-depth knowledge on maintenance policies and on the technical requirements of maintenance. The difficulties and complexity of the selection process arise from the combination of conflicting maintenance constraints such as available spares, size of workforce, and maintenance skills. The paper aims to discuss these issues.

Design/methodology/approach

The proposed maintenance policy selection (MPS) model is separated into three major phases. The first phase identifies the critical system (CS) based on failure frequency. The failure mechanism in the CS is then analyzed by using a failure mode and effect analysis in the second phase. In the third phase, a multi-criteria decision making method, called the technique for order of preference by similarity to ideal solution, is adopted to identify an optimal maintenance policy that can minimize the failures.

Findings

Through a case study, preventive maintenance was selected as the optimal maintenance policy for the reduction of system failures. The results obtained from the case study not only provide evidence of the feasibility and practicability of the developed model, but also test the acceptability and rationale of the developed model from the industry perspective. Valuable knowledge and experience from employees were extracted and utilized through the proposed model to rank the optimal maintenance policy based on the capability to reduce failure.

Originality/value

The practicality of the MPS model is justified through an implementation in the palm oil industry. The application of the MPS model can also be extended to other manufacturing industries.

Details

Journal of Manufacturing Technology Management, vol. 25 no. 3
Type: Research Article
ISSN: 1741-038X

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Article
Publication date: 27 May 2014

Vickram Sahai, Arvind Kumar Jain and P.C. Bahuguna

Training in interpersonal communication helps in enhancing customer service experience. The Functional Fluency model of transactional analysis provides training inputs by…

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Abstract

Purpose

Training in interpersonal communication helps in enhancing customer service experience. The Functional Fluency model of transactional analysis provides training inputs by which employees can monitor their response with the customers and thereby improve this customer experience. The paper aims to discuss this issue.

Design/methodology/approach

The integration of the Functional Fluency model with “Gap 3” of the SERVAQUAL model.

Findings

The “Gap 3” in the SERVAQUAL model is about service delivery affected due to poor interpersonal communication by employees. Here the Functional Fluency model helps in identifying the dominant response style and the variables emergent for a group of frontline staff. This can help in designing training programs that will assist in employees enhancing their interpersonal communication from positive functioning and being cautious or exercise restraint on the negative functioning of Functional Fluency model.

Research limitations/implications

The research limitation is that since the model provides a pen-picture on the communication response style of a large group of employees on the 54 descriptors of the Functional Fluency model, a broad training program may be designed for the group. Second, a large group is sought for implication to take shape.

Practical implications

General communication response style may be identified for different groups and based on this a training module or program based on Functional Fluency may be designed specific to each group.

Originality/value

The importance of the Functional Fluency model in providing an evaluation and resolve on the nature of communication responses, during customer-employee interactions, to enhance service delivery in bridging the Gap 3 of the SERVAQUAL model.

Details

Industrial and Commercial Training, vol. 46 no. 4
Type: Research Article
ISSN: 0019-7858

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Article
Publication date: 23 April 2018

Pan Feng and Junhui Qian

The purpose of this paper is to analyze and forecast the Chinese term structure of interest rates using functional principal component analysis (FPCA).

Abstract

Purpose

The purpose of this paper is to analyze and forecast the Chinese term structure of interest rates using functional principal component analysis (FPCA).

Design/methodology/approach

The authors propose an FPCA-K model using FPCA. The forecasting of the yield curve is based on modeling functional principal component (FPC) scores as standard scalar time series models. The authors evaluate the out-of-sample forecast performance using the root mean square and mean absolute errors.

Findings

Monthly yield data from January 2002 to December 2016 are used in this paper. The authors find that in the full sample, the first two FPCs account for 98.68 percent of the total variation in the yield curve. The authors then construct an FPCA-K model using the leading principal components. The authors find that the FPCA-K model compares favorably with the functional signal plus noise model, the dynamic Nelson-Siegel models and the random walk model in the out-of-sample forecasting.

Practical implications

The authors propose a functional approach to analyzing and forecasting the yield curve, which effectively utilizes the smoothness assumption and conveniently addresses the missing-data issue.

Originality/value

To the best knowledge, the authors are the first to use FPCA in the modeling and forecasting of yield curves.

Open Access
Article
Publication date: 5 April 2021

Saheeh Shafi

This paper aims to the precise critical interpretation of gender roles portrayed in the three selected TV advertisements shown in Bangladesh.

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1432

Abstract

Purpose

This paper aims to the precise critical interpretation of gender roles portrayed in the three selected TV advertisements shown in Bangladesh.

Design/methodology/approach

The analysis begins with the theoretical framework of gender roles analysis here in this paper: Goffman’s gender stereotypes hypothesis which is used to identify and analyse the thematic features present in the ads. After critically examining the hypothesis, Kress and Van Leeuwen’s systemic functional analysis framework is used to analyse the semiotic feature to interpret the signs and symbols. After that, Fairclough’s stylistic analysis of discourse analysis is used to find out these features in the advertisements to search the cultural, political implications. Finally, the paper uses Pope’s The Rape of the Lock and it is Cultural-Ecofeminist Analysis of Francois d’Eaubonne.

Findings

This paper tries to connect with the above-mentioned frameworks from a contextual point of view to predict the future progression of the gender representations and their implications in the coming years to check whether the changes in gender roles are reflected in the society or not.

Originality/value

Both in houses and workplaces, women empowerment, more female entrepreneurs in the working forces will bring out a change in the minds of people about the stereotypes and make more women inclusive and the women-friendly environment in Bangladesh and South Asian Countries.

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Book part
Publication date: 12 July 2021

Shariffah Suhaila Syed Jamaludin

The objective of this study is to propose a functional framework for hydrological applications by treating flood hydrographs as functional data. Discrete flow data are…

Abstract

The objective of this study is to propose a functional framework for hydrological applications by treating flood hydrographs as functional data. Discrete flow data are transformed into a smoothing hydrograph curve, which can be analysed at any time interval. The concept of functional data considered the entire curve concerning time as a single observation. This chapter briefly discussed the idea of descriptive statistics, principal components and outliers in a functional framework. These methods were illustrated in the flood study at Sungai Kelantan River Basin, Malaysia. The results showed that five main components accounted for almost 73.8% of the overall flow variance. Based on the results of the factor scores, the hydrograph curves for the years 1988, 1993 and 2014 may be said to have a unique cluster of their own, while the rest of the years which consider having the same pattern. Due to various shapes and magnitudes, the hydrograph curves of 1988 and 2014 are considered outliers. In conclusion, the functional framework has shown that it is capable of representing a wide range of hydrographs and is capable of extracting additional information found in the hydrograph curve that cannot possibly be captured using classical statistical methods.

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Book part
Publication date: 8 October 2018

Vickie Cox Edmondson

Abstract

Details

The Thinking Strategist: Unleashing the Power of Strategic Management to Identify, Explore and Solve Problems
Type: Book
ISBN: 978-1-78756-158-8

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Article
Publication date: 1 January 2006

Gi‐Du Kang

To extend understanding of service quality by empirically examining the conceptualisation of service quality (both technical and functional).

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11082

Abstract

Purpose

To extend understanding of service quality by empirically examining the conceptualisation of service quality (both technical and functional).

Design/methodology/approach

Because the popular service‐quality instrument, SERVQUAL, concentrates on functional quality, a model incorporating both technical quality and functional quality is employed here. Structural equation modeling (SEM) is utilised to examine empirically a two‐components model of service quality.

Findings

A two‐component model yields better fit than a model concentrating on functional quality alone (such as SERVQUAL).

Research limitations/implications

Because the present study tests the model using a single service industry, an exhaustive description of technical quality could not be provided. This could be overcome in future studies by employing multiple service industries.

Practical implications

A useful foundation whereby practitioners can appreciate the importance of technical service quality (in addition to functional quality).

Originality/value

This paper fulfils an identified information and resources need, and offers practical assistance to academics and practitioners in the field.

Details

Managing Service Quality: An International Journal, vol. 16 no. 1
Type: Research Article
ISSN: 0960-4529

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Article
Publication date: 4 December 2017

Gerald Feldman, Hanifa Shah, Craig Chapman, Erika A. Pärn and David J. Edwards

Enterprise systems (ES) upgrade is fundamental to maintaining a system’s continuous improvement and stability. However, while the extant literature is replete with…

Abstract

Purpose

Enterprise systems (ES) upgrade is fundamental to maintaining a system’s continuous improvement and stability. However, while the extant literature is replete with research on ES upgrade decision-making, there is scant knowledge about how different decision processes facilitate this decision to upgrade. This paper aims to investigate and better understand these processes from an organisational perspective.

Design/methodology/approach

The study adopted a qualitative survey design, and used a Web-based questionnaire and semi-structured interviews to collect data from 23 large organisations. Data accrued were qualitatively analysed and manually coded to identify the various decision processes undertaken during ES upgrade decisions.

Findings

Analysis results reveal complex interrelations between the upgrade drivers, the need to evaluate the new version’s functionality and the upgrade impact. Understanding the interaction between these elements influences the upgrade decision process.

Research limitations/implications

The study proposes ES upgrade processes that support a decision to upgrade major releases. Further research is required to offer either similar or conflicting arguments on the upgrade decision-making and provide a probabilistic generalisation of the decision-making processes.

Originality/value

The research offers a comprehensive and empirically supported methodical approach that embraces an evaluation of a new version’s functionality, technical requirements and concomitant upgrade implications as intrinsic decision processes. This approach assists in the decisions to establish the upgrade need and determine the level of change, effort required, impacts and associated benefits.

Details

Journal of Engineering, Design and Technology, vol. 15 no. 6
Type: Research Article
ISSN: 1726-0531

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