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It can be said that the mapping of processes is an intrinsic need of organizations, precisely because they are composed of a multiplicity of individuals. As soon as the number of people in an organization is higher than one, the need arises to define clearly who does what and how, and to be able to measure the effectiveness of the defined processes. This chapter aims to clarify and provide the reader with a possible method for doing this. The authors illustrate the main steps to successfully manage a process mapping project, using objective methods to guide the identification of the most important goals and processes of an organization. After the analysis and the definition, it becomes important to be able to communicate processes in a clear way. It is therefore proposed as a method for the graphical representation of the processes, more intuitive and immediate compared to the classic textual description and alternative to other techniques of BPMN.

The opinion that the spiritual controls the physical gave rise to this chapter. The spiritual in this chapter was regarded as the philosophical and organisational theories controlling the practical aspect of construction supply chain management (CSCM). It was discovered that there is a significant omission in adopting theories to explain supply chain management's (SCM) adaptation and modelling in the construction industry. Therefore, this chapter reviews theories such as resource-based view theory (RBV), principal agency theory (PAT), resource dependency theory (RDT), transaction cost economics theory (TCE) and game theory. Each of the theories was analysed to uncover how they support the practice and variables for modelling the construction supply chain (CSC). The existing models of the CSC were also examined in this chapter. It was found that most models were developed drawing on the frameworks of the global supply chain forum (GSCF) and supply chain operations reference model (SCOR). Owing to the shortcoming of GSCF, this book adopted the framework and principles of SCOR for modelling the management of CSC in the era of the fourth industrial revolution (4IR). Also, most of the existing CSC models, such as the seamless CSCM model, maturity model and others, were developed using the SCOR framework.

Although research on the relationship between culture and female entrepreneurship has developed strong insights, to date limited studies have examined the country-specific factors which may account for variance in women entrepreneurs' behaviour and subsequent outcomes. Therefore, this study attempts to close this gap through taking a closer look at the country-specific cultural factors creating differences in female entrepreneurs' behaviour and business strategies within the context of Turkey and the United Kingdom. In light of previous studies examining the impact of social institutions, this chapter adopts a survey approach to examine whether the networking strategies, growth orientation, perceived impediments, lifestyle choices and business structures of well-established female entrepreneurs vary between these two different cultural environments. In total, 240 females participated in this study with 120 from each country. The macro-cultural environments within the case countries are described through the application of Hofstede's Culture Model.

Human resources are of great importance to provide competitive advantage in tourism, which is a labour-intensive industry. It is seen that the level of organizational commitment of the individuals who have similar values with the organization they work for and who can fulfil the roles and duties they undertake and who can meet all their needs in return increases. Their level of alienation is also observed to decrease. Population of the study, which purposes to reveal whether organizational culture has any impact on the employees' perception of person-organization fit and their level of organizational alienation or not, constitutes 4- and 5-star hotels in service in the central district of Izmir province. According to the results, it was seen that hotel businesses had two types of organizational culture such as hierarchy and clan culture. In the hotels with clan culture, demands-abilities fit levels of the worker were higher than value-congruence and needs-supplies dimensions. It was seen that workers alienated on meaninglessness dimension mostly. Similarly, in the hotels with hierarchy culture, demands-abilities fit levels of the worker were higher than value-congruence and needs-supplies dimensions. Workers alienated from their organization on meaninglessness dimension mostly.

This chapter presents innovative approaches to active learning that were introduced into the teaching of preservice teachers at the Faculty of Education of University of West Bohemia, Pilsen, in the Czech Republic. Over the last three years, the Technology-Enhanced Learning course has seen substantial innovations in both the content and use of teaching strategies designed to prepare the students for their professional lives. The whole update of the course was implemented using the results of action research – all individual changes were rigorously tracked and analyzed. The state of the art in the active learning domain in education of preservice teachers is presented in this chapter.

There is a description of the procedure to update the course, based on the reflections of teachers and feedback from students, gathered during action research. Detailed evaluations of particular methods of active learning that have been proven in teaching are provided.

Besides practical activities with tablets and smartphones, during which students familiarize themselves with various types of applications and reflect on their use in teaching, the course was extended by the use of practical aids for the efficient inclusion of mobile technologies for teaching – the Czech version of Allan Carrington’s Padagogy Wheel. This aid is derived from the revised Bloom’s taxonomy and SAMR model and helps the systematic reflection of preservice teachers when preparing for technology-enhanced teaching.

A significant part of the teaching consists of cooperative projects between preservice teachers and pupils of elementary schools – for example, the preservice teachers help elementary school pupils discover possibilities of virtual reality during Google Cardboard activities, or preservice teachers in teams with elementary school pupils create digital stories together on the topic of Internet safety.

The innovative approach to active teaching in the Technology-Enhanced Learning course is apparent even during the exam. In the course of the exam, students process, present, and defend a lesson plan for the implementation of an activity using digital technologies.

Throughout the learning, as well as at the end, preservice teachers are encouraged to reflect on the teaching in the Technology-Enhanced Learning subject.

This study examines the impact of three cost accounting system (CAS) designs – traditional costing, activity-based costing, and time-based accounting – on manufacturing performance as measured in terms of demand fulfillment rate, cycle time, and net operating income – within a flexible, pull-production environment. A simulation approach allows for the direct comparison of these CAS designs under various scenarios. The introduction of supply and demand stochasticity, along with differing levels of product mix complexity modeled in environments with differing levels of manufacturing overhead burden, adds practical significance to the results. The fact that no single CAS outperformed along all performance measures has considerable implications for management accounting practice vis-à-vis manufacturing strategy, in particular for competitors in time-based industries. Also, this is the first known study to operationalize and test the theoretical time-based accounting methodology, further validating the efficacy of simulation methodologies in cost management contingency research.

Customer experience (CE) has been of research interest especially with researchers in a Business-to-Consumer (B2C) context. Extensive research has identified the potential of similar studies in Business-to Business (B2B) contexts, yet we have little understanding of what influences a customer's experience in a B2B environment.

This chapter aims to capture the adequacy of efforts to capture the intricacies of CE in a B2B context using input–output measures both in the traditional and modern-day environment. The chapter would provide marketing managers with a clear understanding of how CE is affected in the B2B context. Essentially, it describes the importance of creating a positive CE through the direct interaction of various stakeholders with the company and its brand. This chapter advances the current state of knowledge by analysing the impact of CE on all dimensions of customer journey, creating a differential advantage over time.

Since his death in 1993, Euronymous, guitarist of Mayhem and head of the underground label Deathlike Silence Productions, has emerged as a kind of ‘patron saint’ of black metal. Moreover, the iconography of invocations to Euronymous in album dedications aligns the ‘fallen warrior’ with the emergence of a new Dark Age precipitated by the music itself. This essay traces the development of the trope of Euronymous as a medievalised king in second wave black metal, a now-global genre that grew out of the early nineties scene in Oslo.