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Malcolm Baldrige Awards has established a framework of operations in order to encourage accountability, transparent decision making, and optimal use of available…
Malcolm Baldrige Awards has established a framework of operations in order to encourage accountability, transparent decision making, and optimal use of available resources. In 2001 the University of Wisconsin at Stout was the first higher educational institute to receive this award. Their operation has been prioritized into the factors of: leadership; strategic planning; customer and market focus; information and analysis; human resource focus; process management; and, business results. This article traces the progress of UW‐Stout's implementation of the above factors in their day‐to‐day operations on their students' learning. The implications of this article are that this Wisconsin university has revamped their curriculum using Malcolm Baldrige framework, and that their successes can be used as a model of operations for colleges and universities.
Response to the serialized publication of Frederick W. Taylor’s The Principles of Scientific Management (1911) in The American Magazine was in two forms: (a…
Response to the serialized publication of Frederick W. Taylor’s The Principles of Scientific Management (1911) in The American Magazine was in two forms: (a) letters‐to‐the‐editor praising and seeking further information, which became the foundation for Frank B. Gilbreth’s Primer of Scientific Management (1912); and (b) highly critical letters, which did not materialize in print but are preserved in the Taylor Collection of Stevens Institute of Technology. This paper describes Gilbreth’s “primer” and documents the origins of this seminal book in management history. Further, it gives highlights of several letters‐to‐the‐editor not mentioned in the primer which show that Taylor was selective about the questions addressed in order to control his image and promote his cause. The letters demonstrate that Upton Sinclair was only one of many who questioned the value of scientific management immediately following its introduction to the public in The American Magazine. These letters reflect the transitional time for labor that existed in the early 1900s which provided the environment in which scientific management was conceived.
THE Library Association Record will, no doubt, produce the appropriate account of the initiation of Mr. Charles Nowell, at Manchester, as President of the Library Association. Only a few words are necessary here to assure the new president of our satisfaftion with the recipient of our highest honour and our assurance of our loyalty. He has had the full apprenticeship from his youth up in the ways of public librarianship and the great work he has done since he has been Chief Librarian of Manchester has had the approval both of the citizens there and, we venture to assert, of the nation. It was specially appropriate that the ceremony, as was the case with Mr. Cashmore at Birmingham, should take place in his own city where the citizens, his Lord Mayor—who entertained the guests splendidly—his Committee and fellow City Officers could share in our tribute. It was even more fitting that that city should be the cradle of librarianship, having our pioneer of pioneers, Edward Edwards, as its first Librarian, and having also had a succession of fine library committees served by a series of quite eminent librarians. One word more; the speeches were worthy of the occasion and Mr. Gordon transferred his own powers to Mr. Nowell with the grace and eloquence he has shown consistently. Our readers will have seen the capital portrait—a speaking likeness—of Mr. Nowell in the January Record.
The new sub‐department of the Local Government Board, recently created for the purpose of dealing with problems relating to the food supply as regards character and quality, is one apparently whose energies will, in the first place, bo chiefly directed to the institution of some control over the purity of the milk supply of the country. This National Pood Bureau appears to be primarily the outcome of the appeals that have been made from time to time to the authorities to exercise the powers invested in certain Government departments more stringently. Presumably attention will not be limited to the milk supply, important though that be, but in the near future various questions relating to cattle in general will bo dealt with. The two subjects of milk and meat are too closely allied to permit of each one being treated separately or without reference to the other. At the same time, if these closely related questions of milk and meat are to be adequately dealt with it is impossible to leave out of sight the subject of the wholesomeness or unwholesomeness of the imported meat that comes in such immense quantities into this country from abroad. At the present time the bulk of the meat so imported reaches this country from the United States, and in increasingly large quantities from South America. The justifiable outcry that was raised some years ago regarding the American meat packing scandals has, it would seem, quite died down; but unfortunately we have the strongest evidence that the temporary falling off in the trade in imported preserved meat between this country and the United States, which followed upon the agitation, has had but little salutary effect, and that the quality of the meat sent to this country from the United States still leaves much to be desired.
The purpose of this research is to study how current research reports reflect on using public displays in the smart city. In particular, it looks at the state-of-the-art…
The purpose of this research is to study how current research reports reflect on using public displays in the smart city. In particular, it looks at the state-of-the-art of this domain from two angles. On the one hand, it investigates the participation of citizens in the development of public displays. On the other hand, it aims at understanding how public displays may foster citizen participation in addressing urban issues. Its goal is to provide a literature review of this field, and a research agenda.
A systematic literature review (SLR) was conducted following a thoroughly detailed protocol. It surveys 34 recent papers through multiple aspects, including interaction modality, level of participation, socio-demographics of participating citizens, topic of participation, evaluation of the display and participation of end-users in the early development stages of the display. Then, a research agenda informed by the results of the SLR is discussed in light of related literature.
The SLR showed that further research is needed to improve the involvement of citizens in the early stages of the development of public displays, broaden the spectrum of citizen participation achieved through public displays, integrate public displays with other means of participation and handle the changing urban context to improve the participation experience.
Previous literature reviews have been conducted in the field of public displays, including one specifically related to citizen participation. However, they have emphasized the technological aspects of public displays and omitted other essential aspects. This article aims at addressing this gap by conducting a literature review, including also non-technological perspectives such as socio-demographics and participation in development, complementing other works.
In an effort to save his business, Paul Marciano, the owner of Italian family restaurant Maria’s Ristorante, runs a number of experiments focused on improving the customer…
In an effort to save his business, Paul Marciano, the owner of Italian family restaurant Maria’s Ristorante, runs a number of experiments focused on improving the customer experience around his target customer segment. These experiments lead to a better understanding about his business and cause him to make specific changes to his business model that ultimately improve things across the board. The experiments are based on research from the academic literature on the use of behavioral variables to manage customer perceptions.
Can market-based regulation based on consumer pressure and ‘independent monitoring’ serve as the basis for transnational corporation regulation? In an increasingly…
Can market-based regulation based on consumer pressure and ‘independent monitoring’ serve as the basis for transnational corporation regulation? In an increasingly integrated global economy, many scholars and policy makers fear that mobile capital may force a ‘race to the bottom’; can independent non-governmental organizations and ethical consumers provide a counterweight to cost-cutting pressures? This paper compares three of the best known examples of transnational monitoring – the Sullivan Principles in South Africa, the Rugmark social labeling program in India, and the Commission for the Verification of Codes of Conduct's monitoring experiences in the apparel industry of Guatemala – to consider some common features of transnational monitoring.