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The purpose of this paper is to explain how two task characteristics and two individual differences influence which heuristics individuals use, and as a results explain their decision performance when choosing performance measures (PMs) for incentive compensation.

In total, 76 MS accounting students volunteered to participate in an experiment. A between-subjects experimental design was used to test the hypotheses.

The experimental evidence suggests that individuals, while using high-complexity heuristics, can choose an incorrect PM when PM attribute conflict is present and the difference between PM attribute differences is small. Individuals with high goal commitment are more likely to make the correct choice than individuals with low goal commitment, because they focus more on the PMs’ goal congruence than on the PMs’ noise when making tradeoffs between the conflicting PMs’ attributes.

The social context can stimulate individuals’ empathic concern and/or goal commitment and thus explain individuals’ performance when PM attribute conflict is present and the difference between PM attribute differences is small.

The results of this study are important to those responsible for designing incentive systems give greater importance to considering not just congruency attributes in PM but precision attributes as well.

This paper develops predictions and provides experimental evidence on two task characteristics that influence individuals’ use of heuristics when choosing PMs for incentive compensation. In addition, it provides evidence that individual differences can affect individuals’ PM choice performance when tradeoffs between PMs’ congruity and precision are required.

Although much has been studied about the characteristics of born‐global firms in developed countries, studies about developing economies are far and few between and most tend to be exploratory. The paper aims to discuss these issues.

This paper studies how Chilean born‐global firms behave and examine five distinct factors as compared to enterprises that gradually internationalize. A logistic regression model was applied to a sample of 115 small‐ and mid‐sized enterprises (SMEs) that presented a growing and non‐occasional internationalization to study the change in the probability that a young Chilean exporter will be classified as born‐global.

The results show that a foreign capital network, an economic development agencies (EDAs) network, the cultural distance from the countries receiving the exports, the localization of the SME in the capital city, and the company's size are factors that significantly increase the probability that a young Chilean exporter will be classified as born‐global. In contrast with the high technology content of the born‐global companies that has been reported in developed countries, the technology level was not relevant in how quickly the Chilean SMEs internationalized.

New public policy proposals may be inferred from the results of this paper. For example, the EDAs may increase their effort in promoting internationalization, particularly in geographical regions by taking into account the characteristics of each city and its entrepreneurs. This could help diminish the positive effect of location (i.e. perverse effect of centralization) presented in this study.

Si bien se ha estudiado bastante sobre las características de las empresas globalizadas desde que empiezan (born globals, o BG) en países desarrollados, para las economías en desarrollo son muy pocos los trabajos existentes, teniendo la mayoría un carácter exploratorio.

Este trabajo estudia el comportamiento de empresas que desde el principio nacen globalizadas (BG) en Chile y examina cinco factores distintivos con respecto a las empresas de internacionalización gradual. Se utiliza un modelo de regresión logística sobre 115 PYMES que presentan una creciente y no ocasional internalización para estudiar el cambio en la probabilidad de que una joven empresa Chilena exportadora sea clasificada como BG.

Los resultados indican que las redes con capitales internacionales, las redes con Agencias de Desarrollo Económico (ADE), la distancia cultural de los países receptores de la exportaciones, la ubicación de las PYMES en la ciudad capital, y el tamaño de la empresa son factores que significativamente aumentan la probabilidad de que joven empresa Chilena exportadora sea clasificada como que nació globalizada (BG). Contrario al alto contenido tecnológico de las empresas BG que ha sido documentado en países desarrollados, el nivel tecnológico no es un factor relevante para explicar la rapidez con que una PYME chilena se internacionaliza.

Las ADE Chilenas podrían aumentar su esfuerzo para promocionar la internacionalización, particularmente en regiones geográficas, tomando en cuenta las características de cada ciudad y sus emprendedores. Esto podría ayudar a disminuir el efecto positivo de la ubicación (efecto perverso de la centralización) presentado en este estudio.

A partir de los resultados de este trabajo podrían elaborarse nuevas propuestas de política pública.

This study identifies measures to recover economic growth and build sustainable societies and markets in post-COVID-19 scenarios – with a perspective of resilience and adaptability to climate change and massive biodiversity loss. Additionally, this study uncovers the interventions implemented to address economic, environmental and social consequences of past crises based on a systematic literature review. Specifically, this chapter provides answers to the following six questions:

1. What has been done in the past to rebuild social, economic and environmental balance after global crises?

2. Where (geographical region) did the analysis on measures taken concentrate?

3. When have scholars analysed past measures to rebuild business and society after a global crisis?

4. How did the past measures to rebuild business and society after the global crisis take place?

5. Who promotes the measures to rebuild business and society after a global crisis takes place?

6. Why is it important to study the previous literature on past measures to rebuild business and society after a global crisis takes place?

What has been done in the past to rebuild social, economic and environmental balance after global crises?

Where (geographical region) did the analysis on measures taken concentrate?

When have scholars analysed past measures to rebuild business and society after a global crisis?

How did the past measures to rebuild business and society after the global crisis take place?

Who promotes the measures to rebuild business and society after a global crisis takes place?

Why is it important to study the previous literature on past measures to rebuild business and society after a global crisis takes place?

Finally, this chapter identifies future research opportunities to rebuild business and society after the past global crises.

This chapter provides a literature review on the topic of emotional intelligence (EI) in the workplace. Quantitative methods were used, with surveys sent to a predetermined sample and processed with the SPSS statistical package. The overall aim of the study was to investigate the effect of EI based on self-awareness, self-management, empathy, and relationship management on work engagement in a public university. One hundred eight professors at the public university. The data for this study were collected by means of a questionnaire. In total, there are 23 questions on a Likert scale. Cronbach's alpha showed that the reliability of the instrument was higher than 0.763. In light of the data, it has been shown that there is correlation between self-awareness, self-management, relationship management, empathy with both work engagement and job satisfaction. Furthermore, the results show that EI is significantly related to both university loyalty and job happiness. Only a conditional link was created between professors' achievements and the success of the public university.

In this chapter, we provide an overall characterisation of Chile's current social, healthcare, economic and environmental challenges. The chapter presents public policy proposals to promote economic recovery and resilience to climate change and massive biodiversity loss. Specifically, using the future scenario approach, we developed four workshops, with 43 participants representing different sectors of society to propose public policies for a more inclusive and sustainable Chile. The results presented in this chapter identify the main proposals, lines of action in terms of the most mentioned objectives and main actors in charge of implementing such policies.

As a Small Island Developing State, Jamaica merits special consideration in discussions on climate change. This reality has arguably been heightened by COVID-19, forcing even more attention to identifying recovery measures which do not exacerbate existing vulnerabilities. Using future scenarios methodology, the chapter identifies four possible scenarios for Jamaica, highlighting the limitations and opportunities for socioeconomic recovery post-COVID-19. In so doing, it also identifies the means, actors and actions for achieving the most desirable scenario from the perspective of resilience and adaptation to climate change (SDG 13) and the preservation of biodiversity (SDGs 14 and 15). It concludes that Jamaica is currently on a trajectory which does not sufficiently consider the risks of climate change and biodiversity loss. Notwithstanding, there is optimism that the government will implement policies to arrest the current trajectory, including integrating economic development planning with the imperatives for climate change adaptation and protecting biodiversity and giving more voice to non-governmental stakeholders.

This chapter establishes a path to rebuilding business and regenerating society in Peru, focusing on the limitations and opportunities for recovery following COVID-19, from the perspective of mitigating the effects of climate change and biodiversity loss. The study is divided into five sections. First the Peruvian context and background are introduced. Next, the position of Peru in the 2030 Agenda is outlined. The third section describes the research methodology, followed by a discussion of the results in the fourth section, analysing how to overcome negative trade-offs and achieve the best possible balanced scenario. Finally, the fifth section offers recommendations and insights for policymakers.