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More and more organisations are seeking both quality awards and accreditation to enhance their competitive edge. In this article, the authors unwrap the ‘shiny paper’ that surrounds these quality awards.

Details the increasing reliance on IT within organisations and its relationship to “world‐class quality”. Suggests IT is used to help automate tasks but can play a vital role in human resource management. Examines how IT can be used to help recruit and retain employees by matching their skills to the appropriate job, beyond simply record‐keeping. Highlights ways a personnel system can be used to advantage in mapping out careers, health and safety and performance.

This study describes and analyzes the output of academic research on the topic of social capital. The concept of social capital has attracted the interest of scholars from a range of academic disciplines, and it has been applied to explain a variety of phenomena.

Using the bibliographic approach, I analyzed aggregate data obtained from the Web of Science database. The analyses were carried out using VOSviewer software.

The results show social capital to be a topic of interest in multiple fields of academic research. The findings highlight the important role that journals, including those from disciplines other than the social sciences, have played in divulging this concept, and show that some countries and institutions are more productive and engage in more collaborative research efforts than others.

The main implications of this study regard research on social capital. The results demonstrate how social capital continues to interest scholars from a variety of academic disciplines. Future bibliometric research should include other sources (literature databases) and be expanded to consider other types of publication.

This paper furthers previous research by exclusively focusing on the concept of social capital. It analyzes the international trend in publications up until the end of 2021, thus expanding the publication period considered in previous studies. The results of this study highlight the relevance of bibliometric tools for assessing research performance.

David Hartstein started KaBloom in 1998 with the goal of creating “the Starbucks of Flowers.” He successfully built brand recognition for the gardenlike shops, but problems plagued the young organization. Nearly three years and one recession later, KaBloom failed to live up to Hartsteinʼs forecast of exponential growth. This case has been designed for a graduate-level course in entrepreneurship/innovation. Students can compare franchising with other business models, examine the impact of organizational structure and leadership styles on business effectiveness, relate issues of supply chain management and logistics to environmental changes, and recognize the impact of innovation on business sustainability.

Writing performance is an international issue and, while the quality of instruction is key, features of the context shape classroom practice. The issues and solutions in terms of teacher practice to address underachievement need to be considered within such a context and the purpose of the chapter is to undertake such an analysis.

Data from five different research projects (national and regional) of the author and colleagues, and two studies of the author’s doctoral students, are synthesized to identify both common and specific elements of primary/elementary (years 1–8, ages 5–13) teacher practice in writing. These data provide an indication of the practices which appear to be the most powerful levers for developing writing and for accelerating student progress in the context in which the teachers work. These practices are discussed.

The identified practices are: (1) acquiring and applying deep knowledge of your writers; (2) making connections with, and validating, relevant cultural and linguistic funds of knowledge; (3) aligning learning goals in writing with appropriately designed writing tasks and ensuring that students understand what they are learning and why; (4) providing quality feedback; (5) scaffolding self-regulation in writers; (6) differentiating instruction (while maintaining high expectations) and (7) providing targeted and direct instruction at the point of need. A discussion and a description of writing-specific instantiations of these help to illustrate their nature and the overlaps and interconnections.

As much of the data are drawn from the practices of teachers deemed to be highly effective, classroom practices associated with these teachers can be targeted as a means to improve the quality of instruction more widely in the particular context.

The purpose of this paper is to provide a flavor of the content of the American Library Association Annual Conference held in Chicago in July 2009.

This is a first time conference attendee's description of the issues, content, networking, speakers and participants of this conference. The future and purpose of libraries are discussed.

This major conference covered many topical issues and themes that are applicable to librarians, information professionals, and library students internationally. It facilitated many valuable networking opportunities.

The paper is a conference report of value to librarians and information professionals, as the variety of themes apply to the various aspects of the library and information professions and education.

Using the Education Queensland Reform Agenda to illustrate examples and approaches to education reform, this article discusses education reform for at‐risk youth. It argues that the characteristics of modernity, the rise of Mode 2 Society, and the power asymmetries associated with the emergence of the politico‐economic will contain the reform ambitions of the Education Queensland and other education reform agendas. It is proposed that the State adopt a transgressive and complimentary set of reform strategies including the adoption of distributed governance, making available meaningful school performance data, encouraging experimentation and facilitating broad stakeholder, community and neighbourhood engagement in school planning and operations. The article argues that measures such as these will assist to mobilize trust, minimise social fragmentation, generate and regenerate community resources, build cohesion, foster the socio‐cultural‐self‐identities of ‘at‐risk’ youth and will assist youth to achieve full participation in a robust and vibrant democracy.

Avant‐propos sous les auspices de l'Institut international de Coopération intellectuelle, paraissait en 1934 le t. I, consacré à l'Europe, du Guide international des Archives. Le questionnaire envoyé à tous les États européens comportait sous les points 4 et 6 les questions suivantes: ‘Existe‐t‐il un guide général pour les diverses catégories d'Archives ou des guides particuliers pour l'une ou l'autre d'entre elles?’ et ‘Existe‐t‐il des catalogues imprimés, des publications tant officielles que privées, susceptibles de constituer un instrument complet de référence pour tout ou partie importante des fonds d'archives?’ Les réponses des divers pays à ces questions, malgré leur caractère très inégal, ont fait du Guide international un bon instrument d'information générale sur les Archives. Malheureusement les circonstances ont empêché la publication du volume consacré aux États non européens, tandis que le temps qui s'écoulait tendait à rendre périmés les renseignements fournis sur les Archives européennes.

Few would question that one of the most significant determinants of growth in the sport industry — from a sport management, marketing, and sponsorship perspective — has been the inf luence of globalization. Product expansion and communication messages have targeted the 'global consumer,' and the recognition of a 'global brand' has come to epitomize successful sport marketing. Or, has it? Although global management practices present the possibility of expanded consumer markets, a number of marketing strategists have recently begun to question the use of standardized global marketing campaigns that lack national or regional distinctiveness. At issue, is the positioning of 'regionalism' within global sport marketing strategies. This paper will investigate the role of 'regionalism' in sport marketing through; a) an examination of the regional sport marketing strategy of a leading Canadian all-sports television cable network (Rogers Sportsnet) that targets four distinct regions across Canada, and b) a survey of Canadian Generation Y youth sport participation and spectatorship trends across four regions. Implications for regional positioning within sport marketing strategies will also be discussed.