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Article
Publication date: 23 May 2008

Michael J Gibney, Hester H. Vorster and Frans J. Kok

Abstract

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Nutrition & Food Science, vol. 38 no. 3
Type: Research Article
ISSN: 0034-6659

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Article
Publication date: 1 February 2000

Yaw A. Debrah and Ian G. Smith

Presents over sixty abstracts summarising the 1999 Employment Research Unit annual conference held at the University of Cardiff. Explores the multiple impacts of…

Abstract

Presents over sixty abstracts summarising the 1999 Employment Research Unit annual conference held at the University of Cardiff. Explores the multiple impacts of globalization on work and employment in contemporary organizations. Covers the human resource management implications of organizational responses to globalization. Examines the theoretical, methodological, empirical and comparative issues pertaining to competitiveness and the management of human resources, the impact of organisational strategies and international production on the workplace, the organization of labour markets, human resource development, cultural change in organisations, trade union responses, and trans‐national corporations. Cites many case studies showing how globalization has brought a lot of opportunities together with much change both to the employee and the employer. Considers the threats to existing cultures, structures and systems.

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Management Research News, vol. 23 no. 2/3/4
Type: Research Article
ISSN: 0140-9174

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Article
Publication date: 1 March 2005

Chanthika Pornpitakpan

This experiment investigates the effect of cultural adaptation by American business people on their trustworthiness as perceived by Chinese Indonesians. The sample…

Abstract

This experiment investigates the effect of cultural adaptation by American business people on their trustworthiness as perceived by Chinese Indonesians. The sample consists of 140 Indonesian professionals born and raised in Indonesia, who read one of the four stories that differ in degrees of Americans’ cultural adaptation: none, moderate, high using English, and high using the native (i.e., Indonesian) language. The results show that there is no difference among the four adaptation levels on disconfirmation of the adaptor’s stereo types. The high adaptation using English condition is perceived to be more situationally caused than is the high adaptation using the native language condition, which in turn is perceived to be more situationally caused than is the moderate adaptation condition, and the high adaptation using English condition is perceived to be more situationally caused than is the no adaptation condition. The high adaptation using the native language and the high adaptation using English conditions are perceived to be trustworthier than is the moderate adaptation condition, which in turn is perceived to be trustworthier than is the no adaptation condition; these results contradict the findings of some earlier studies but are consistent with those in the cases of Americans adapting to Thais and Japanese in Pornpitakpan (1998), to People’s Republic of China Chinese in Pornpitakpan (2002b), and to Malaysians in Pornpitakpan (2004). Marketing implications are discussed.

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Asia Pacific Journal of Marketing and Logistics, vol. 17 no. 1
Type: Research Article
ISSN: 1355-5855

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Article
Publication date: 1 December 2005

Sanjeev Varshney and Anita Goyal

Movement of people from one retail trade area to another in search of better options and deals has been studied across the world owing to its large impact on trade flow…

Abstract

Movement of people from one retail trade area to another in search of better options and deals has been studied across the world owing to its large impact on trade flow. Studies have been done in various rural and urban settings. However, almost all except one fails to provide a comprehensive model of outshopping which has its own limitations with regard to its applicability’s across cultures and in various settings. Nonetheless findings from the literature provides necessary inputs to start studies in various other cultures and settings. Results are presented in form of various definitions, various types, methodologies used, factors identified (individual characteristics, market characteristics, product related variables and accessibility factors) and patterns across continents. Attempts have also been made to explain their applicability to Indian conditions along with various limitations and gaps.

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Asia Pacific Journal of Marketing and Logistics, vol. 17 no. 4
Type: Research Article
ISSN: 1355-5855

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Article
Publication date: 1 February 1983

KEVIN MCGARRY

This progress report attempts to chart the main trends in professional education during the 1970s and to identify the major problems facing curriculum planners for the…

Abstract

This progress report attempts to chart the main trends in professional education during the 1970s and to identify the major problems facing curriculum planners for the rest of this decade—and beyond. Although the work is based on United Kingdom educational practice, developments in other countries are noted whenever it is felt that a helpful comparison may be made. The citations do not represent a bibliography of professional education: such a compilation has already been accomplished in the researches of Burrell, and to a lesser extent in Clough. Writings on professional education in librarianship and information science tend to date rather quickly; especially if they deal with information technology or technical services. Theoretical problems remain more durable and usually reappear in different guises. Both information science and librarianship are bracketed together whenever they interrelate or overlap, or whenever logic and common sense dictate. In no way is it implied that they are both one and the same thing; the terms denote different areas of professional application and activity.

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Journal of Documentation, vol. 39 no. 2
Type: Research Article
ISSN: 0022-0418

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Article
Publication date: 1 October 2018

Ka Yee Kok, Hieng Ho Lau, Thanh Duoc Phan and TIina Chui Huon Ting

This paper aims to present the design optimisation using genetic algorithm (GA) to achieve the highest strength to weight (S/W) ratio, for cold-formed steel residential roof truss.

Abstract

Purpose

This paper aims to present the design optimisation using genetic algorithm (GA) to achieve the highest strength to weight (S/W) ratio, for cold-formed steel residential roof truss.

Design/methodology/approach

The GA developed in this research simultaneously optimises roof pitch, truss configurations, joint coordinates and applied loading of typical dual-pitched symmetrical residential roof truss. The residential roof truss was considered with incremental uniform distributed loading, in both gravitational and uplift directions. The structural analyses of trusses were executed in this GA using finite element toolbox. The ultimate strength and serviceability of trusses were checked through the design formulation implemented in GA, according to the Australian standard, AS/NZS 4600 Cold-formed Steel Structures.

Findings

An optimum double-Fink roof truss which possess highest S/W ratio using GA was determined, with optimum roof pitch of 15°. The optimised roof truss is suitable for industrial application with its higher S/W ratio and cost-effectiveness. The combined methodology of multi-level optimisation and simultaneous optimisation developed in this research could determine optimum roof truss with consistent S/W ratio, although with huge GA search space.

Research limitations/implications

The sizing of roof truss member is not optimised in this paper. Only single type of cold-formed steel section is used throughout the whole optimisation. The design of truss connection is not considered in this paper. The corresponding connection costs are not included in the proposed optimisation.

Practical implications

The optimum roof truss presented in this paper is suitable for industrial application with higher S/W ratio and lower cost, in either gravitational or uplift loading configurations.

Originality/value

This research demonstrates the approaches in combining multi-level optimisation and simultaneous optimisation to handle large number of variables and hence executed an efficient design optimisation. The GA designed in this research determines the optimum residential roof truss with highest S/W ratio, instead of lightest truss weight in previous studies.

Details

World Journal of Engineering, vol. 15 no. 5
Type: Research Article
ISSN: 1708-5284

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Article
Publication date: 19 April 2011

Jano Havas, Jascha de Nooijer, Rik Crutzen and Frans Feron

The purpose of this paper is to examine the needs and views of adolescents regarding the development of online support for mental health problems.

Abstract

Purpose

The purpose of this paper is to examine the needs and views of adolescents regarding the development of online support for mental health problems.

Design/methodology/approach

Semi‐structured qualitative focus group interviews were conducted with ten groups of Dutch adolescents (n=106), aged 12‐19 years, from four urban secondary schools offering different levels of education in the Southeastern part of The Netherlands. Interviews were verbally transcribed and analysed with Nvivo, using a classification based on the research questions.

Findings

The participants reported that they searched on the internet to get information or help for some mental health problems. They also expressed the need for a youth healthcare website offering information, self‐tests and anonymous help. They had different ideas about the layout of such a website, which were related to their educational level. Reliability of such a website was an important issue.

Practical implications

Adolescents reported a distinct need for online information and help for mental health problems. Youth healthcare organisations could meet this need by creating an innovative additional assistance method. These organisations should cooperate with website developers, taking into account that adolescents with different levels of education have different preferences regarding the interventions for online information and help.

Originality/value

This paper provides a conclusive examination of the needs and views of adolescents regarding development of online support for mental health problems.

Details

Health Education, vol. 111 no. 3
Type: Research Article
ISSN: 0965-4283

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Article
Publication date: 2 March 2012

Magnus Bonde

The purpose of this paper is to investigate if a green lease could eliminate the split incentive problem in two office buildings located in Stockholm, Sweden. It aims to…

Abstract

Purpose

The purpose of this paper is to investigate if a green lease could eliminate the split incentive problem in two office buildings located in Stockholm, Sweden. It aims to provide a theoretical overview concerning the “energy paradox” and to describe a case study in which a green lease was to be implemented in the legal framework for two office buildings in the Stockholm region.

Design/methodology/approach

This paper documents a case study, in which a green lease was to be implemented in the legal framework for two office buildings, to promote a more active engagement in the buildings energy performance. In order to accomplish this, a project group was formed which consisted of representatives from the building owners, tenant, property manager, energy consultants and KTH, Royal Institute of Technology, Stockholm.

Findings

This paper reveals that it is very hard to alter already legally binding agreements. Furthermore, it shows that the separation of ownership and usage of a building may not be optimal from an energy efficiency point of view.

Originality/value

The paper gives an empirical explanation as to why at times energy efficiency measures are not undertaken, even though the investments themselves bring about a positive net present value. In addition, the paper analyses the situation where property maintenance is outsourced to a property management firm, which is a common but seldom discussed situation in the literature.

Details

Journal of Corporate Real Estate, vol. 14 no. 1
Type: Research Article
ISSN: 1463-001X

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Article
Publication date: 20 February 2007

Nelson Oly Ndubisi, Chan Kok Wah and Gibson C. Ndubisi

The purpose of this paper is to examine the impact of the relationship marketing underpinnings, namely: commitment; competence; communication and conflict handling on the…

Abstract

Purpose

The purpose of this paper is to examine the impact of the relationship marketing underpinnings, namely: commitment; competence; communication and conflict handling on the one hand and customer loyalty on the other, as well as the mediation effects of trust and relationship quality.

Design/methodology/approach

Bank customers in Kota Kinabalu, Malaysia were surveyed using a questionnaire. Bank intercept technique was used in administering the instrument. A total of 220 customers provided the data for the study. Multiple regression analysis was used to measure the construct's relationship.

Findings

The results show that relationship marketing strategies, namely: communication; commitment; competence; and conflict handling are directly and indirectly (through trust and relationship quality) associated with customer loyalty. Moreover, trust and relationship quality are directly associated with loyalty.

Research limitations/implications

Although the study focuses on the banking industry in Malaysia, the outcome may be relevant to other service sectors. By identifying the relevant RM underpinnings in this sector, more researches adapting or replicating the present study in other sectors would help in pushing back the frontier of knowledge in the customer relationship management domain.

Practical implications

This study unveils how firms can use the relationship marketing (RM) strategy to nurture and keep loyal customers and how to manage the supplier‐customer relationship in the banking sector.

Originality/value

Not much is understood about the actual influences of the underpinnings of relationship marketing on customer loyalty from empirical evidence. This research would help organisations in evaluating the results of investments and sacrifices of the firm in building relationships with its customers.

Details

Journal of Enterprise Information Management, vol. 20 no. 2
Type: Research Article
ISSN: 1741-0398

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Article
Publication date: 1 December 2005

Nelson Oly Ndubisi and Chan Kok Wah

This research seeks to empirically evaluate the influence of the underpinnings of relationship marketing on the perceived quality of bank‐customer relationship, and on…

Abstract

Purpose

This research seeks to empirically evaluate the influence of the underpinnings of relationship marketing on the perceived quality of bank‐customer relationship, and on customer satisfaction in the Malaysian banking sector.

Design/methodology/approach

A field survey of bank customers in Malaysia was conducted using a questionnaire. The data were factor‐analysed to determine the key dimensions of RM. The resulting dimensions were applied in the subsequent discriminant analyses conducted to determine which factors discriminate between customers on the basis of perceived bank‐customer relationship quality and customer satisfaction.

Findings

The results show that five key dimensions, namely: competence, communication, conflict handling, trust, and relationship quality, discriminate between customers in terms of perceived relationship quality and customer satisfaction. Moreover, overall bank‐customer relationship quality discriminates between satisfied customers and those who are not.

Research limitations/implications

This study was conducted in a bank setting, and may not be generalised in other industries. It has also not considered the impact of the relationship management underpinnings on customer loyalty. However, by employing these constructs, and replicating this study in other industries, researchers would be able to unveil the factors that discriminate between loyal customers and those who are not, and also produce more generic results.

Practical implications

Findings suggest that banks can create customer satisfaction by exhibiting trustworthy behaviour, showing genuine commitment to service, communicating information to customers efficiently and accurately, delivering services competently, handling potential and manifest conflicts skilfully, and improving overall customer relationship quality.

Originality/value

Interest in the subjects of relationship marketing and customer satisfaction has been growing among marketing researchers and practitioners. This study adds value by unveiling the key antecedents of relationship quality and customer satisfaction (using the relationship management approach) that can be used in customer relationship management. Customer relationship management itself enables organisations to leverage on privileged information gained through closeness to customers.

Details

International Journal of Bank Marketing, vol. 23 no. 7
Type: Research Article
ISSN: 0265-2323

Keywords

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