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Publication date: 28 August 2007

Frank Voehl

505

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The TQM Magazine, vol. 19 no. 5
Type: Research Article
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ISSN: 0954-478X

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Publication date: 8 June 2012

Madhav Sinha

190

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The TQM Journal, vol. 24 no. 4
Type: Research Article
DOI:
ISSN: 1754-2731

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