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Investigated whether emotional intelligence (EQ) is associated with the use of transformational leadership in 49 managers. Managers completed questionnaires assessing their own emotional intelligence and attributional style; their subordinates (n = 187) provided ratings of their transformational leadership. Controlling for attributional style, multivariate analyses of covariance showed that three aspects of transformational leadership (i.e. idealized influence, inspirational motivation, and individualized consideration) and constructive transactions differed according to level of emotional intelligence. In contrast, no multivariate effects emerged for transactional leadership (i.e. laissez faire or management‐by‐exception). Some suggestions for future research are offered.

Binks‐Bullows Ltd, Pelsall Road, Brownhills, Walsall WS8 7HW, were able to quote for, supply, install and commission a two‐gun automatic spray painting plant in record time at GKN Transmissions' BRD Co Ltd, by specifying one of their recently announced Modan modular equipment packages. It allowed BRD to bring their finishing shop back up to full output of 10,000 vehicle propellor shafts per day in half the time anticipated after a fire had destroyed part of their plant.

The purpose of this study is to demonstrate the novel approach in treating multiply connected problems in magnetostatic.

The new double layer approach (DLA) to be proposed is based on the use of the exciting double layer on the cut-surface. Applying Ampere’s circuital law to the circuital path along a toroidal core of M–C model, this paper derives unified exciting potential (UEP) from the common exciting potential. The UEP is applicable to the simply or M–C analysis. To check the effectiveness of the UEP, this paper analyze typical M–C problems and compares the results with those of other benchmark problems and also those obtained by surface charge method (SCM). Because the SCM encounters a cancellation error, this paper overcomes this problem by using the concept of direct boundary element method (BEM).

Using the improved DLA, this paper analyzed a typical multiply connected model and compared the results with those of the SCM, which has been improved to overcome cancellation errors. This paper has confirmed that the results obtained by the improved DLA are the same as those obtained by the improved SCM and Steklov–Poincaré operator formulation, tested at the well-known benchmark problems given in Andjelic et al. (2010). From these results, this paper concluded that the Improved DLA works well and that the improved SCM becomes available for analyzing both the simply and multiply connected problems.

Expanding a concept of the exciting double layer on the cut-surface, this paper improve the DLA to analyze the M–C problems. Applying Ampere’s circuital law to the full circuital path along the toroidal core of M–C problem, this paper derive UEP from the original exciting potential to get the governing BIE. The BIE is applicable to either simply or multiply connected analysis.

Chemische Industrie Synres B.V., of Hoek van Holland, has now disclosed a number of projects to extend their activities in the USA. The synthetic resin plant in Kenilworth, New Jersey, which was acquired in 1973, will change its name to Synres Chemical Corporation. Through this subsidiary a number of companies has now been acquired in the USA, viz. Shanco Plastics and Chemicals, Tonawanda, N.Y., Custom Chemicals Co, Elmwood Park, N.J., and the synthetic resin division of Stepan Chemical Co, Anaheim, California.

John Suzuki has joined Chemitrade Ltd. as product manager. He was previously with Honeywell and Stein Ltd.

The increasing economic importance and the number of born global firms make it worthwhile to study what leads to their success in the international market. To better understand this international business phenomenon, we conducted in‐depth interviews with managers, coupled with public database and Web site searches. Research propositions were developed based on an extensive qualitative method. The relationship between organizational culture, information technology capability, and performance is proposed in the context of born global firms, based on viewing the concept of IT capability from the resource‐based view. We further provide recommendations for managers, theoretical contributions and suggestions for future research.

As service organizations continue to expand internationally, the need to be able to understand consumers in faraway places is increasing. Marketing research is a key mechanism through which service companies understand their current as well as potential customers. As service organizations contemplate the global marketplace, there is increasing demand for managers to understand customer behavior in multiple countries. This article aims to discuss the importance of market research information in developing a market orientation and its impact on international service organizations.

Extant literature is reviewed and discussed pertaining to the interrelationships between market research, market orientation and customer relationship management (CRM)‐related issues. Conceptual models are presented to illustrate the interrelationships between these streams of research.

Several anecdotal and case examples are used to illustrate the essential linkages between market research, market orientation, and CRM. These include the Ritz Carlton Hotel Company, Federal Express, Hallmark Cards, Harrah's Entertainment and, most notably, VeriFone.

The key implications revolve around the notion that in today's hyper‐competitive markets service firms must be market‐oriented in order to be competitive, and that market research plays a critical role in generating the needed data on which a market orientation can be developed and implemented, which, in turn, can enhance the practice of CRM.

The article promises to help service providers address the challenge of generating and using market research data to develop a market orientation and a corresponding CRM program.