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Article
Publication date: 13 September 2019

Francisco Javier Carrillo, Bo Edvardsson, Javier Reynoso and Egren Maravillo

This paper aims to deepen the understanding of resource integration for value co-creation within service-dominant logic (SDL), by drawing on key knowledge management (KM) concepts.

Abstract

Purpose

This paper aims to deepen the understanding of resource integration for value co-creation within service-dominant logic (SDL), by drawing on key knowledge management (KM) concepts.

Design/methodology/approach

This conceptual study introduces three key KM concepts, namely, object, agent and context to SDL; thus, deepening the understanding of how resources are becoming when actors are engaged in co-creating value-in-context.

Findings

This paper extends understanding of actors’ uses of knowledge in their efforts to co-create value. Paradoxically, SDL takes a phenomenological approach to understanding value co-creation, whereas KM embraces a realist-phenomenological view. Emphasizing knowing rather than knowledge reveals that there is no object without an agent, no agency without context and no knowledge without value-alignment. Thus, the paper contributes to theorizing about resource integration through SDL by identifying the need for effective alignment between relevant objects, capable agents and meaningful contexts for value to emerge. The paper also contributes with four facilitators of object-agent-context alignment: tacit knowledge contextualization, collective sensemaking, shared values among engaged actors and feedback on alignment effectiveness.

Originality/value

It advances current conceptualizations of resource integration and value co-creation in SDL by paying explicit attention to a KM perspective.

Details

International Journal of Quality and Service Sciences, vol. 11 no. 3
Type: Research Article
ISSN: 1756-669X

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Article
Publication date: 11 September 2009

Francisco Javier Carrillo

The purpose of this paper is to identify viable demarcation criteria for knowledge based development (KBD) with reference to current concepts and practices, as an

Abstract

Purpose

The purpose of this paper is to identify viable demarcation criteria for knowledge based development (KBD) with reference to current concepts and practices, as an introduction to the JKM 2009 annual special issue on KBD.

Design/methodology/approach

Outlines viable demarcation criteria for KBD with reference to current concepts and practices.

Findings

A synthetic demarcation based on collective knowledge capital mapping and balancing, together with an analytic demarcation based on three continua: territoriality, discreteness and knowledge‐intensity may help characterize and manage all KBD categories. Such demarcation includes conceptual categories such as models and units of analysis as well as practical categories such as policies, programs, publications and events.

Originality/value

Synthetic demarcation may contribute to clarify the nature of KBD and systematically differentiate research and practice belonging to the field. Analytic demarcation may contribute to develop a systematic taxonomy of conceptual and practical KBD categories.

Details

Journal of Knowledge Management, vol. 13 no. 5
Type: Research Article
ISSN: 1367-3270

Keywords

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Article
Publication date: 18 September 2007

Francisco Javier Carrillo

To introduce the 2007 annual special issue on knowledge‐based development (KBD), from the perspective of the institutionalization of KBD as a field of study and practice

Abstract

Purpose

To introduce the 2007 annual special issue on knowledge‐based development (KBD), from the perspective of the institutionalization of KBD as a field of study and practice, followed by an outline of the contents.

Design/methodology/approach

The approach is a discussion of the issues involved.

Findings

The consolidation of KBD and knowledge cities as a distinctive field of R&D, as well as professional practice, becomes apparent when considering structural elements such as affluents, issues, cases, sources, events, organizations and initiatives. This consolidation seems to underlie the progression of contributions through this special issue and prior ones on the same subject.

Originality/value

This special issue may contribute to raise new questions and stimulate further research into knowledge cities, regions and countries.

Details

Journal of Knowledge Management, vol. 11 no. 5
Type: Research Article
ISSN: 1367-3270

Keywords

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Article
Publication date: 12 September 2008

Francisco Javier Carrillo

The purpose of the paper is to introduce the 2008 annual special issue on knowledge‐based development (KBD), from the perspective of the construction of an R&D agenda

Abstract

Purpose

The purpose of the paper is to introduce the 2008 annual special issue on knowledge‐based development (KBD), from the perspective of the construction of an R&D agenda relevant to the international community of knowledge‐based development (KBD) practitioners and researchers.

Design/methodology/approach

The papers in the special issue are introduced and discussed.

Findings

A number of preliminary exercises around the world show a trend towards building a common KBD research and innovation agenda able to diversify into specialized topics such as urbanism, economics and geography, while maintaining a distinctive set of core issues.

Originality/value

This paper introduces a volume that may contribute to raise new questions and stimulate further research into the potential of knowledge as a leverage to the social and economic development of cities, regions and countries.

Details

Journal of Knowledge Management, vol. 12 no. 5
Type: Research Article
ISSN: 1367-3270

Keywords

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Article
Publication date: 12 September 2008

Blanca C. Garcia

Inscribed in third generation KM schemes, this paper aims to collect the resulting experience of facilitating an international consultation process on knowledge‐city

Abstract

Purpose

Inscribed in third generation KM schemes, this paper aims to collect the resulting experience of facilitating an international consultation process on knowledge‐city topics, called the Most Admired Knowledge City (MAKCi) Awards.

Design/methodology/approach

The paper draws together the experiences gained through facilitating an international consultation process.

Findings

The paper reports on observations of the MAKCi point of convergence within the knowledge‐based development (KBD) community. It recounts the experience of a group of KBD experts who have undertaken a learning journey into knowledge‐generative collaborative research. Linked to a globally based community of practice, the MAKCi exercise clearly fosters a research and learning space through a network of practice (NoP) within the greater global KBD community that is worth exploring from multiple standpoints.

Originality/value

The paper discovers how knowledge‐intensive research work could depend on community links and networks to gain the necessary perspectives and paths to learn and make sense of the changing world. The MAKCi exercise appears a challenging case of networked knowledge‐sharing experience through a connected expertise that brings a group of individuals together to create integrated knowledge, regardless of geographical or time constraints. The second part of the paper concentrates on bringing further understanding as to how learning and knowledge creation is possible through networks, by conveying higher levels of knowledge co‐creation at a global scale, so relevant in knowledge‐based development contexts. The paper advances some applications on how emerging models of knowledge‐intensive networks such as NoPs foster tacit knowledge conversion into explicit scholarly knowledge.

Details

Journal of Knowledge Management, vol. 12 no. 5
Type: Research Article
ISSN: 1367-3270

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Article
Publication date: 14 September 2010

Francisco Javier Carrillo, Kostas Metaxiotis and Tan Yigitcanlar

The purpose of this paper is to introduce the JKM 2010 annual special issue on knowledge based development (KBD) with reference to the multi‐level analysis characteristic

Abstract

Purpose

The purpose of this paper is to introduce the JKM 2010 annual special issue on knowledge based development (KBD) with reference to the multi‐level analysis characteristic of the field.

Design/methodology/approach

A description of the knowledge management approach at ESOC (European Space Operations Centre of the European Space Agency) is provided first. At the core of this approach is the breakdown of knowledge in individual technical domains followed by coverage analysis and criticality assessment. Such a framework becomes the reference for best knowledge acquisition, transfer and storage locus identification and subsequent knowledge management practices and guidelines.

Findings

KBD provides an integrated framework to account for multidisciplinary analyses and multilevel practices in knowledge capital generation, distribution and utilization.

Originality/value

The collection of papers included in the annual special issue on KBD provides a representative, composite view of the research topics and applications concerns in the field. Involving a number of disciplines and levels of analysis, issues ranging from the technological gatekeeper to global knowledge flows show the interdependence of KBD concepts and tools.

Details

Journal of Knowledge Management, vol. 14 no. 5
Type: Research Article
ISSN: 1367-3270

Keywords

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Article
Publication date: 18 September 2007

Blanca C. Garcia

The purpose of this paper is to present results of a four‐year qualitative research project on the dynamics of skill development strategies in e‐learning workplace environments.

Abstract

Purpose

The purpose of this paper is to present results of a four‐year qualitative research project on the dynamics of skill development strategies in e‐learning workplace environments.

Design/methodology/approach

A potential knowledge city, Greater Manchester relies on its human (individual and collective) capitals, put to work in knowledge engines such as its universities. Such context has become a complex and uncharted territory for research. Research analysis within knowledge‐based higher education territory clearly demands knowledge‐based tools. Therefore, the research behind this paper has adopted Carrillo's generic system of capitals, an integrative KM3 taxonomy. Such framework has been instrumental in identifying contextual aspects, drivers and rooted strategies of k‐facilitators' adaptation to emergent learning environments.

Findings

The grounded model reported here further conceptualised how Mancunian e‐learning practitioners seemingly follow an embedded process of adaptation. Practitioners actually develop strategies to adapting in emerging learning spaces while they adapt to swiftly changing conditions in their workplace environments. The skill developments facilitators undertake seemingly allow them to link and connect to learning spaces, as well as to the existing university social systems and networks of learning. Those systems and networks are integrated to the city's knowledge capitals, and beyond.

Originality/value

By exploring Greater Manchester (UK) universities' e‐learning strategies, this paper contributes to KM theoretical understanding of how facilitators develop their knowledge‐based skills in emergent higher education learning spaces.

Details

Journal of Knowledge Management, vol. 11 no. 5
Type: Research Article
ISSN: 1367-3270

Keywords

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Article
Publication date: 18 September 2007

Kostas Ergazakis, Kostas Metaxiotis, John Psarras and Dimitrios Askounis

The concept of knowledge cities (KCs) offers advantages to any urban region. Many cities globally claim themselves as being already KCs, while other cities have elaborated

Abstract

Purpose

The concept of knowledge cities (KCs) offers advantages to any urban region. Many cities globally claim themselves as being already KCs, while other cities have elaborated strategic plans in order to integrate this concept into their operational structures. The examination of their approaches reveals however that these initiatives are fragmented. The purpose of this paper is to present a multi‐dimensional and integrated decision support model for a KC's strategy formulation.

Design/methodology/approach

Reference is made to a methodological approach (KnowCis) for the integrated development of a KC, consisting of five main phases and taking into account nine different dimensions. The strategy formulation phase is a particularly complex procedure for any authority (e.g. local government or city's development agency). The reasons for this complexity are related to the amplitude of the KC concept, to the variety of the factors to be considered as well as to the challenge for balancing the needs and interests of different target groups.

Findings

The proposed model consists of the following building blocks: identification of the appropriate actions (based on the KnowCis methodology), modeling of the city's current status as a KC (via the development of related indicators), assessment of actions' necessity (based on the indicators' outcomes and through the benchmarking of other successful KCs cases), selection of the most appropriate form for each proposed action (based on their efficiency during the last reference period) and, finally, prioritisation of the proposed actions (based on a multi‐criteria approach).

Research limitations/implications

The main suggestion for future research is the development of an intelligent information system which will incorporate the building blocks of the proposed model.

Originality/value

The originality and value of the paper is that the proposed model can be a really helpful decision support tool for any city which is developing a knowledge‐based strategy.

Details

Journal of Knowledge Management, vol. 11 no. 5
Type: Research Article
ISSN: 1367-3270

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Article
Publication date: 1 September 2006

Francisco Javier Carrillo

The purpose of this article is to introduce the 2006 annual special issue on knowledge‐based development, focusing on the progress of this emerging field and on the

Abstract

Purpose

The purpose of this article is to introduce the 2006 annual special issue on knowledge‐based development, focusing on the progress of this emerging field and on the direction it seems to be taking.

Design/methodology/approach

From this viewpoint, a brief outline of the volume contributions is provided.

Findings

A number of characteristics of the contributions along this and the two preceding special issues are identified: multidisciplinarity, theoretical and methodological variety, systems approach, empirical bases and particularly a growing strategic perspective.

Originality/value

This volume may contribute to stimulate further research into the full potential of knowledge‐based social value systems

Details

Journal of Knowledge Management, vol. 10 no. 5
Type: Research Article
ISSN: 1367-3270

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Article
Publication date: 11 September 2009

Tan Yigitcanlar

The purpose of this article is to investigate the engineering of creative urban regions through knowledge‐based urban development. In recent years city administrators

Abstract

Purpose

The purpose of this article is to investigate the engineering of creative urban regions through knowledge‐based urban development. In recent years city administrators realised the importance of engineering and orchestrating knowledge city formation through visioning and planning for economic, socio‐cultural and physical development. For that purpose a new development paradigm of “knowledge‐based urban development” is formed, and quickly finds implementation ground in many parts of the globe.

Design/methodology/approach

The paper reviews the literature and examines global best practice experiences in order to determine how cities are engineering their creative urban regions so as to establish a base for knowledge city formation.

Findings

The paper sheds light on the different development approaches for creative urban regions, and concludes with recommendations for urban administrations planning for knowledge‐based development of creative urban regions.

Originality/value

The paper provides invaluable insights and discussion on the vital role of planning for knowledge‐based urban development of creative urban regions.

Details

Journal of Knowledge Management, vol. 13 no. 5
Type: Research Article
ISSN: 1367-3270

Keywords

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