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Service marketing research has developed practices for managing and controlling the human resources. However, the role of these control practices in organizations has neither been empirically studied in a systematic way nor been analyzed in relation to control theory. This paper seeks to address these gaps in previous research.

Single case study of a Swedish financial service firm referred to as the Financial Institute which has drawn on service marketing practices to manage the organization and control the employees.

The empirical findings suggest that control practices are associated with service marketing discourse controls for the customer orientation of the human resources.

In order to analyze the empirical findings the paper draws on the control theory of organization studies. More particularly labor process theory and Foucauldian organization theory (FOT) are invoked. The analysis suggests that mainly FOT explains how service marketing practices control the customer orientation of the human resources.

Purpose – To explore how young men negotiate the matriarchal domain of fashion consumption and self-presentation, observing techniques adopted by these men to navigate this feminized space and construct their identity project.

Methodology/approach – Engaging Foucauldian theory, a constructionist approach is followed to analyze qualitative interview data with the understanding that a consumer's narrated experience is embedded in a social web of possible interpretation. Rather than seeking to discover a respondents “essential self” within interview data, this research takes a narrative analysis approach, considering individuals storytelling within the context of circulating discourses and power relations.

Findings – As young, fashion-forward men navigate new configurations of power relationships and adopt new modes of performing masculinity, they come to legitimate themselves by forging new categories of existence. They engage various techniques to include the arts and the art of irony in an effort to constitute their masculine subjectivity within discourses of fashionable self-presentation practices.

Social implications – By exploring the social context wherein consumer choices are made, we see consumer identity projects are in fact constricted and influenced by a myriad of sociocultural forces.

Originality/value of paper – Within consumer culture theory, there is much focus on the agency of consumers and their identity projects. However, there is a dearth of work that considers the social and cultural context wherein these identity constructions take place. This study makes a contribution toward addressing this gap.

The purpose of this paper is to identify the conceptual underpinnings of the theoretical weaknesses of extant research investigating the HRM‐Organizational Performance Link (hereafter HRM‐P Link).

The paper reviews a number of different empirical approaches to the HRM‐P Link and reflects upon, and defines, theory, focusing upon two important dimensions: prediction and explanation. The paper also discusses why the field in its current guise cannot sustain a commitment to explanation, so that under‐theorisation and lack of explanatory power go hand‐in‐hand. It then tackles the possibility that theoretical underpinnings for empirical research on the HRM‐P Link might come from other disciplines such as economics. The paper also begins to set out a meta‐theoretical alternative.

The paper finds that: theoretical underpinnings will not emerge and develop simply by doing more, and/or better, empirical work; meta‐theoretical problems besetting the paradigm are actually far worse than is usually recognised; and attempts to borrow theories from other disciplines have not been successful.

The paper shows that this is a broad and complex field and it has been necessarily selective in its evaluation. It does, however, signpost additional writing in this area to complement the word limit it faces here.

The paper shows that both organizations and researchers need to think more robustly about the meta‐theoretical underpinnings of the relationship between HRM practices and their capacity to enable people to perform. It is hoped that renewed meta‐theoretical debate will be triggered in this direction.

This paper is the only critical review of the meta‐theoretical underpinnings of the HRM‐P field.

This paper aims to contextualise and critically evaluate the state of accounting historiography, its past and future agenda as a foundation for future scholars’ design and pursuit of accounting history research.

Focussing on the historiographic accounting history literature, the paper draws on prior state-of-the-art reviews as well as a range of contemporary accounting history research studies to provide an overview of the accounting history community internationally, its emergence, institutions, theories and methodologies.

Accounting history researchers are identified now as an established and growing international community of scholars, increasingly diverse in national origins and focus, yet still on the threshold of moving beyond its specialist literature into general accounting and history research literatures. Nonetheless, their historiography exhibits a vibrant theoretical and methodological discourse that has laid the foundations for expanding opportunities in both research subjects and approaches available for study.

Theoretical and methodological proliferation offers a wealth of options for further research in this field, in terms of subject matter focus and in terms of innovative and insightful approaches to their investigation.

Findings already available in the accounting history literature offer useful foundational understandings that have the potential to better inform contemporary policy and practice decision-makers.

The paper provides a reference point for emerging and established scholars in accounting history, presenting a summary of their underlying historical institutional and historiographic development contexts and offering a research agenda based on theoretical and methodological diversity.

The role of call-centres during service recovery has attracted much attention in research. However, marketers know less about controlling customers during recovery interactions and consequences of such control. In order to address this gap and empirically ascertain whether service interactions are marked by customer centricity or by employees exerting control over customers, the aim of the authors was to organise an empirical research in two Brazilian call-centres.

The research consisted of direct, open observation and 33 semi-structured interviews with insiders (call-centre managers, supervisors and operatives).

Four key findings emerged during interviews with insiders. First, control over customers may be more widely practiced than assumed in certain sections of marketing academe. Second, such control is viewed positively by call-centre insiders and is sanctioned by management. Third, control does not disempower and demoralise call-centre staff but protects operatives. Finally, control does not seem to unavoidably generate lasting customer dissatisfaction. These findings are incorporated in a framework of call-centre management which incorporates control through scripting.

The discussion calls for the revisit of certain marketing concepts and philosophies, including customer orientation, by demonstrating that control over customers is practised and should not be viewed negatively or avoided altogether in practice and as a topic of analysis. A re-conceptualisation of call-centres as sites of control over customers is proposed.

Control and power are rarely analysed in services marketing. This is one of a few studies that makes sense of providers' (insiders') viewpoints and argues that control may play a constructive role and should be seen as a legitimate topic of services and call-centre analysis. As such it addresses a question of intellectual and practical importance which is rarely discussed and may be viewed as incongruous with an age when customers are assumed to have rights.

This paper seeks to confront the orthodoxy of global business education with some insights from postcolonial theory in order to develop a new critical pedagogy adequate for a global sociology of management and accounting.

Reviewing the state of play in postcolonial theory and noting the new politicisation in that field, the paper asks what relevance this politicisation might have for an alternative to orthodox global business education.

The paper finds that the texts available to postcolonial theory present a wealth beyond the regulation of colonial and neo‐colonial regimes and in contrast critical management studies do not have texts that express such wealth or reveal global business as the regulator of such a wealth. Instead critique and indeed the anti‐globalization movements risk, appearing as regulators of wealth and business, threaten to emerge as the true carnival of wealth and path to freedom.

To dissociate critique from regulation and business from wealth, business and management education must seek out these texts in the fantasies among students and in the differences that obtain, as Dipesh Chakrabarty has argued, at the heart of capital.

This article embraces the fantasies of the fetish of the commodity as part of an immanent politics, claiming both an excess of wealth and an access to wealth, based on a new fetish adequate for the globalized limits that students and teachers encounter.

This paper sets out to examine the relationship between trust and professional power in the context of post‐Foucauldian social theory. Understood in its micro‐political terms and conceived as impacting on individual identity and agency at a number of levels: intrapersonal, interpersonal, organisational and macro levels.

This is a conceptual and theoretical approach.

The findings illustrate that the concept of “trust” and relationship to health services can be understood through a post‐Foucauldian lens.

This is a very theoretical paper with implications for epistemological development grounded in understanding “trust” and ethics of self.

This is an original paper on post‐Foucauldian analysis of trust and relationship to health policy and professional autonomy.

The purpose of this paper is to sensitize researchers to qualitative citation patterns that characterize original research, contribute toward the growth of knowledge and, ultimately, promote scientific progress.

This study describes how ideas are intertextually inserted into citing works to create new concepts and theories, thereby contributing to the growth of knowledge. By combining existing perspectives and dimensions of citations with Foucauldian theory, this study develops a typology of qualitative citation patterns for the growth of knowledge and uses examples from two classic works to illustrate how these citation patterns can be identified and applied.

A clearer understanding of the motivations behind citations becomes possible by focusing on the qualitative patterns of citations rather than on their quantitative features. The proposed typology includes the following patterns: original, conceptual, organic, juxtapositional, peripheral, persuasive, acknowledgment, perfunctory, inconsistent and plagiaristic.

In contrast to quantitative evaluations of the role and value of citations, this study focuses on the qualitative characteristics of citations, in the form of specific patterns of citations that engender original and novel research and those that may not. By integrating Foucauldian analysis of discourse with existing theories of citations, this study offers a more nuanced and refined typology of citations that can be used by researchers to gain a deeper semantic understanding of citations.

The purpose of this paper is to critically explore the importance of the experiences of female former combatants during the Irish Conflict, colloquially known as “The Troubles” and outline key moments of resistance for female political prisoners during their time at Armagh jail. The paper will situate the analysis within a Foucauldian framework drawing on theoretical tools for understanding power, resistance and subjectivity to contextualise and capture rich narratives and experiences. What makes a Foucauldian analysis of former female combatants of the Conflict so inspiring is how the animation and location of problems of knowledge as “pieces” of the larger contest between The State, institutions of power and its penal subjects (ex-female combatants as prisoners). The paper has demonstrated that the body exists through and in culture, the product of signs and meanings, of discourse and practices.

This is primarily qualitative methodology underpinned by Foucauldian theory. There were 28 women and 20 men interviewed in the course of this research came from across Ireland, some came from cities and others came from rural areas. Some had spent time in prisons in the UK and others served time in the Republic of Ireland or in the North of Ireland. Many prisoners experienced being on the run and all experienced levels of brutality at the hands of the State. Ethical approval was granted from the Queens University Research Committee.

This paper only examines the experiences of female ex-combatants and their narratives of imprisonment. What this paper clearly shows through the narratives of the women is the gendered nature of imprisonment and the role of power, resilience and resistance whilst in prison in Northern Ireland. The voices in this paper disturb and interrupt the silence surrounding the experiences of women political prisoners, who are a hidden population, whilst in prison.

In terms of research impact, this qualitative research is on the first of its kind to explore both the experiential and discursive narratives of female ex-combatants of the Irish Conflict. The impact and reach of the research illustrates how confinement revealed rich theoretical insights, drawing from Foucauldian theory, to examine the dialectical interplay between power and the subjective mobilisation of resistance practices of ex-combatants in prison in Northern Ireland. The wider point of prison policy and practice not meeting basic human rights or enhancing the quality of life of such prisoners reveals some of the dystopian features of current prison policy and lack of gender sensitivity to female combatants.

It is by prioritising the voices of the women combatants in this paper that it not only enables their re-positioning at the centre of the struggle, but also moves away methodologically from the more typical sole emphasis on structural conditions and political processes. Instead, prioritising the voices of the women combatants places the production of subjectivities and agencies at the centre, and explores their dialectical relationship to objective conditions and practical constraints.

It is clear from the voices of the female combatants and in their social engagement in the research that the prison experience was marked specifically by assaults on their femininity, to which they were the more vulnerable due to the emphasis on sexual modesty within their socialisation and within the ethno-nationalist iconography of femininity. The aggression directed against them seems, in part, to have been a form of gender-based sexual violence in direct retaliation for the threat posed to gender norms by their assumption of the (ostensibly more powerful) role as combatants. They countered this by methods which foregrounded their collective identity as soldiers and their identification with their male comrades in “the same struggle”.

This paper is one of the first to explore the importance of the experiences of female former combatants during the Northern Irish Conflict with specific reference to their experience of imprisonment. The aim of this significant paper is to situate the critical analysis grounded in Foucauldian theory drawing on theoretical tools of power, resistance and subjectivity in order to make sense of women’s experiences of conflict and imprisonment in Ireland. It is suggested that power and resistance need to be re-appropriated in order to examine such unique gendered experiences that have been hidden in mainstream criminological accounts of the Irish Conflict.

Taylorism and scientific management, as significant components of productive relations in the USA during the early twentieth century, have been examined by accounting historians representing the major paradigms that hold sway in contemporary historiography – the Foucauldian, the Marxist (labour process), and the economic rationalist (Neoclassical). The great bulk of this work has assumed that the major tenets of scientific management, such as time study, incentive wage schemes, standard costing, and variance analysis, were in common usage during the first two decades of the current century. This paper intends to set the record straight by demonstrating that theory was running far ahead of practice in that the number of actual adoptions of the new methods were not concomitant with the prevalence of scientific management literature. Subsequently, the paper will endeavour to show how the three major paradigms combine to enhance our understanding of Taylorism. Much of what Taylor wrote can be interpreted within a Foucauldian framework; the negative reaction of organised labour was much in the Marxist tradition; and, finally, the lack of applications in practice reflected economically rational action on the part of entrepreneurs (thereby completing the triangle).