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Article

Ann Mitchell, John Rowe and Sheila Counihan

The purpose of this paper is to critically examine the evidence for the use of on‐line forums within education and their use in working with service users with mental…

Abstract

Purpose

The purpose of this paper is to critically examine the evidence for the use of on‐line forums within education and their use in working with service users with mental health problems. The paper also outlines the key characteristics of the online facilitator. The authors propose that nurse education is well placed to develop students on‐line forum participation and moderation programme.

Design/methodology/approach

The authors reviewed the literature to assess the current evidence.

Findings

Much of the literature was international, mainly from Asia Pacific, the USA and Europe but there was limited research and position papers from the UK. The use of forums was discussed but there is a paucity of research, particularly in relation to the use of on‐line forums within mental health. The literature identifies and gives an insight into the complexities of using on‐line forums.

Research limitations/implications

Research limitations: this is a systematic literature review but only English language papers were consulted. Also the authors drew on their personal experiences of working with students in an on‐line learning environment to inform this paper. Implications: educators need to develop a change in attitude with regard to the use of on‐line learning. Many are used to face‐to‐face teaching and still regard it as the most stimulating and appropriate way for knowledge development. Specific collaborative and interactive skills are considered to be desirable when engaging in on‐line forums. These have to be learned by both the moderator and the students. Mental health nurses should be encouraged to perceive the skills of forum facilitation in a positive way when engaging with service users and can add to their repertoire of skills.

Practical implications

The authors suggest that more research is needed within this area on on‐line forums, with particular emphasis on how student nurses engage in on‐line forums. It is felt that nurses, given proper preparation and effective training, are well placed to carry out the role. Partnership working could be developed with universities and NHS Trusts to develop Trust's staff skills and expertise in the moderation of forums, as universities have the skills and experience. However supervision would be essential for moderators to develop appropriate pedagogic tools to facilitate what is a complex process.

Social implications

The authors suggest making better use of available technology and empowering the service user to take ownership of the way they engage with professionals.

Originality/value

This appears to be an area that is under researched and considering the increasing usage of social networking as a means of peer support, there is scope for this to be transferred to professional practice.

Details

The Journal of Mental Health Training, Education and Practice, vol. 8 no. 2
Type: Research Article
ISSN: 1755-6228

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Book part

Michael W. Stebbins and Judy L. Valenzuela

This chapter describes two change efforts involving participatory action research within the pharmacy operations division of Kaiser Permanente. Focus is on a parallel…

Abstract

This chapter describes two change efforts involving participatory action research within the pharmacy operations division of Kaiser Permanente. Focus is on a parallel learning mechanism that has been used to support communications and change during two large-scale information technology interventions. It begins with basic background information on participatory action research in organizations. Since the case setting is Kaiser Permanente, the chapter provides some information on the U.S. healthcare industry context and then shifts to Kaiser’s communication forum, a learning mechanism that has been in place for 35 years. Cognitive, structural, and procedural aspects of the learning mechanism are explored, and the chapter features interviews with some of the key forum players. Both in the forum’s infancy and in its current more institutionalized state, the pharmacy organization has been in crisis. Implications for the use of parallel learning structures on a long-term basis to support long-term participatory action research are explored along with contributions to theory on insider/outsider action research.

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Book part

Pascale Dufour

Since the first edition of the World Social Forum in Porto Alegre, Brazil, 2001, similar initiatives have flourished at the local scales. In the existing literature, local…

Abstract

Since the first edition of the World Social Forum in Porto Alegre, Brazil, 2001, similar initiatives have flourished at the local scales. In the existing literature, local social forums are generally considered to be a natural replication of the world social forums. Beyond the label “social forums,” what do the practices of local social forums specifically entail and what is the meaning of these practices for local activists?I propose a comparison of eight cases situated in two distinct societies (Quebec and France). I use a multi-approach methodology, combining direct observation, focus groups, interviews, and documentary analysis.I show that despite strong national differences, a highly decentralized process, and the strong autonomy of local actors, local social forums share structural characteristics, and the expression “social forum” is associated with ways of doing things that limit the variety of local social forum initiatives: organizers share a common intentionality; the mode of operation of local social forum process and event belong to the same political culture and translate into the same practices; and the outputs of these gatherings are similar in terms of the building of ties. Overall, local social forums are used as tactical and cultural collective action repertoires by actors, redefining the boundaries of social resistance and its practices.

Details

Research in Social Movements, Conflicts and Change
Type: Book
ISBN: 978-1-78190-732-0

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Book part

Robert T. Cserni and Ilan Talmud

This study’s purpose is to examine the relations between LGBT (lesbian, gay, bisexual, and transgender) youths’ Internet usage and their social capital. Previous research…

Abstract

This study’s purpose is to examine the relations between LGBT (lesbian, gay, bisexual, and transgender) youths’ Internet usage and their social capital. Previous research has shown that Internet use assists actors with similar background and interests in forming bonding social capital. Additionally, it has been found that Internet use can assist actors from dissimilar background in forming bridging social capital. This study aims at extending these findings to LGBT youth, who may especially benefit from having a supporting social network while coping with the challenges of forming their sexual orientation/gender identity. For this purpose, an Internet survey was launched, with 82 participants, who were users of forums in the Israeli Gay Youth organization website (IGY). The survey included three measures of Internet use (i.e., amount of time spent in Internet forums, content posting activity, and emotional investment in forums), and questionnaires estimating the degrees of bridging and bonding social capital. In general, we found a positive association between forum usage and social capital. Inasmuch as Internet forum use was more intensive, the reported social capital increased. Furthermore, our findings suggest that more passive forum usage may be sufficient for forming bridging social capital, whereas bonding social capital may necessitate more active usage. These findings suggest that Internet forums designated for LGBT adolescents are important resources that can help them to cope with the special challenges they face at this turning point for their identity, deem to decrease the risk of detrimental outcomes, such as depression or even suicide.

Details

Communication and Information Technologies Annual
Type: Book
ISBN: 978-1-78441-454-2

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Book part

Emma Hutchinson

To examine the potential for including forums in an online ethnography that draws on data from multiple online sites.

Abstract

Purpose

To examine the potential for including forums in an online ethnography that draws on data from multiple online sites.

Methodology/approach

Taking a broadly post-structuralist approach to identity and embodiment online, the research drew on three sources of data: asynchronous email interviews, in-game participant observation and six months of forum observation.

Findings

The community in question was socially located around multiple field sites online and forums remain an integral part of the social lives of online gamers. The practice and ethics for examining forums from a qualitative perspective are outlined and how this can fit into an ethnographic account. Some of the data is then presented from this strand of the research to illustrate how researching a forum as a ‘lurker’ can complement theoretical trajectories and analyses from other parts of the dataset.

Originality

This research details a novel way of examining forums qualitatively as part of a larger dataset. Furthermore, the chapter posits how relatively unobtrusive methods of observation can bring to the fore the ways in which prejudice still structures online social interaction.

Details

Big Data? Qualitative Approaches to Digital Research
Type: Book
ISBN: 978-1-78441-050-6

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Book part

Ayse Lokmanoglu and Yannick Veilleux-Lepage

Purpose – In order to explore how gender and sexual politics are played out in everyday practice within both the extreme right and jihadi-Salafist movements online, this…

Abstract

Purpose – In order to explore how gender and sexual politics are played out in everyday practice within both the extreme right and jihadi-Salafist movements online, this chapter analyzes the content of two women’s only forums: The Women’s Forum on Stormfront.org and Women Dawah, a Turkish language pro-IS group chat on Telegram.

Methodology – The Women’s Forum and the Women Dawah data sets were analyzed using structural topic modeling to uncover the differences and similarities in salient topics between White Nationalist and Islamic State women-only forums.

Findings – The cross-ideological and multi-linguistic thematic analysis suggests that the safety of online spaces enables women to be more active, and serves digital support network for like-minding individuals. It also highlights that religion and ideology, whilst interwoven throughout posts on both platforms, they were more explicitly discussed within Women Dawah data.

Originality/Value – This research uses a unique data set which was collected over one year to conduct a cross-ideological and multi-linguistic thematic analysis, a relatively uncommon approach.

Details

Radicalization and Counter-Radicalization
Type: Book
ISBN: 978-1-83982-988-8

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Book part

Alexandre Schwob and Kristine de Valck

Purpose – The first purpose of this chapter is to better understand, and to propose a means to understand the ways selves are constructed in daily contingencies during…

Abstract

Purpose – The first purpose of this chapter is to better understand, and to propose a means to understand the ways selves are constructed in daily contingencies during consumption experiences. To do so, the second purpose, which aims to bring an additional contribution, is to investigate the materiality of consumer experiences in a technological context.

Methodology/approach – We have investigated materiality (as conceptualized by Miller) of experiences in online discussion forums in a community of video games enthusiasts. Grounded theory is elaborated from an ethnography mixing interviews and nonparticipative online observation. The focus is on consumers' perceptions of their constructions as subjects in relationship to the various objects and practices they face.

Findings – The process through which subjects are contingently constructed follows three intertwined logics. Each of these logics, namely (1) finding a position, (2) building “appropriation logics” and accomplishing practices, and (3) enacting meaning empowerments, is detailed in its specific contingencies and modalities.

Research limitations/implications – Contribution of this research relies mostly on findings from one online community.

Practical implications – This research opens new ways to understand technological consumption experiences as they are lived by consumers, and it allows for an understanding of structuration in experiences characterized beforehand by their indeterminacy.

Originality/value of chapter – This chapter belongs to the few ones that propose a methodological approach to tackle with the construction of the self in daily contingencies and with dynamic materiality. It also opens new ways to de-essentialize ordinary consumption activities.

Details

Research in Consumer Behavior
Type: Book
ISBN: 978-0-85724-444-4

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Article

Richard Conde, Victor Prybutok and Cameron Sumlin

Through the use of netnography, the purpose of this paper is to investigate the interaction of 192 inside sales agents who collaborate within discussion forums to create…

Abstract

Purpose

Through the use of netnography, the purpose of this paper is to investigate the interaction of 192 inside sales agents who collaborate within discussion forums to create communities of practice (CoPs). Drawing on situated learning theory and inside salespersons’ discussion forums, this study showcases how inside sales agents use CoPs to better their sales activity knowledge. This paper discovered how inside sales agents reach outside their organization to seek information within their mesosystem to positively impact sales activity knowledge outcomes.

Design/methodology/approach

This study used the use of netnography to follow the online community from afar, observing and capturing the essence of interaction without intruding on the conversation. Data from two inside sales professional discussion forums, 192 inside sales agents, produced nearly 67,161 words or 496 double-spaced pages.

Findings

This research demonstrates the power of CoPs. Inside sales agents seek information outside their company, within their mesosystem, to gain knowledge to improve sales activities. As boundary spanners, inside sales agents are not restricted, but rather, proactively find ways to consistently keep learning.

Practical implications

Organizations can and should implement internal CoPs to allow the exchange between sales agents in a more controlled matter. Furthermore, sales managers should proactively seek extern CoPs and introduced them to their organization as supplemental training.

Originality/value

The use of netnography is limited in sales literature. The research provides support for the use of netnography as it provides researchers firsthand access to multiple sales roles. This unadulterated access provides sales researchers the opportunity to study the many facets of sales, with pure, genuine data.

Details

Journal of Business & Industrial Marketing, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0885-8624

Keywords

Content available
Article

Sara Rolando and Franca Beccaria

Drug-related web forums have been argued to be an effective way to investigate the latest generation of drug users. The purpose of this paper is to explore discussions…

Abstract

Purpose

Drug-related web forums have been argued to be an effective way to investigate the latest generation of drug users. The purpose of this paper is to explore discussions about drugs and new psychoactive substances (NPS) on an Italian psychonauts’ online community in order to gain a better understanding of the psychonauts’ profiles by scrutinising their main motives for consumption, which is mainly addressed to psychedelic drugs.

Design/methodology/approach

To collect data, a keywords list was used in the forum search engine. The first five most recent conversations (threads) for each of ten most frequently mentioned substances were selected. In addition, ten posts written by new forum members to introduce themselves were added to the data set, bringing the total number of threads to 60. The data were coded using Atlas.ti 7 applying a template model analysis (King, 1998).

Findings

The forum members present themselves as well-educated, informed drug users, and connoisseurs of the pharmacological properties of chemical compounds: accordingly, they claim to be aware of drug effects and possible risks. The analysis of the motives for using psychedelic drugs substantially confirms previous studies, indicating that the main reasons include spiritual needs, self-exploration and self-treatment. The shift from a recreational use towards more “committed” aims such as self-development is seen as a step forward in a drug user’s career. A generalised interest in harm reduction suggests that the psychonauts’ attitude may be a protective factor against adverse consequences of drug use. The most problematic users represented in the data are those who use drugs for self-treatment, since their discourse focusses on suffering rather than on pleasure.

Originality/value

Most efforts to analyse and monitor drug-related forums have focussed on “leading edge” English-language international websites. No studies have dealt with Italian forums. Furthermore the study address a misleading use of the term e-psychonauts recently introduced by some scholars whose’s studies were focussed on NPS.

Details

Drugs and Alcohol Today, vol. 19 no. 4
Type: Research Article
ISSN: 1745-9265

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Article

Georgios I. Zekos

Investigates the differences in protocols between arbitral tribunals and courts, with particular emphasis on US, Greek and English law. Gives examples of each country and…

Abstract

Investigates the differences in protocols between arbitral tribunals and courts, with particular emphasis on US, Greek and English law. Gives examples of each country and its way of using the law in specific circumstances, and shows the variations therein. Sums up that arbitration is much the better way to gok as it avoids delays and expenses, plus the vexation/frustration of normal litigation. Concludes that the US and Greek constitutions and common law tradition in England appear to allow involved parties to choose their own judge, who can thus be an arbitrator. Discusses e‐commerce and speculates on this for the future.

Details

Managerial Law, vol. 46 no. 2/3
Type: Research Article
ISSN: 0309-0558

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