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Article
Publication date: 1 February 2008

Fons Wijnhoven and Jeroen Kraaijenbrink

The purpose of this paper is to give a structured literature review, design concepts, and research propositions related to a product‐oriented design theory for information…

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Abstract

Purpose

The purpose of this paper is to give a structured literature review, design concepts, and research propositions related to a product‐oriented design theory for information services. Information services facilitate the exchange of information goods with or without transforming these goods. Exemplar information services are e‐publishing, electronic communities‐of‐practice, and management reporting. The importance of information services in the current economy merits the development of an explicit product‐ and process‐oriented design theory.

Design/methodology/approach

This article focuses on the product‐oriented design theory by applying Walls et al.'s framework. A product‐oriented design theory of information services identifies relevant descriptive and explanatory insights (i.e. content, use, value, and revenue), meta‐requirements, and meta‐designs. The paper describes design problems for information services, and gives key requirements for information services. Next, it describes the information, organizational and information technological components of an information service, and identifies at least four information service architectures. Finally, it gives research hypotheses, research ideas, and discusses practical implications.

Findings

The results form a product‐oriented design theory for information services. The paper gives a structured way for practitioners to analyze information service design challenges, and suggestions are given for requirements and design decisions on three aspects (content, use feature, and revenue).

Originality/value

Given the previously fragmented nature of the literature, this paper gives new opportunities for research and practice.

Details

Internet Research, vol. 18 no. 1
Type: Research Article
ISSN: 1066-2243

Keywords

Content available

Abstract

Details

Library Hi Tech News, vol. 17 no. 2
Type: Research Article
ISSN: 0741-9058

Content available
Article
Publication date: 1 March 2000

142

Abstract

Details

Internet Research, vol. 10 no. 1
Type: Research Article
ISSN: 1066-2243

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