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1 – 10 of 33Neetu Yadav, Sushil - and Mahim Sagar
This paper aims to present strategic performance management modeling of the Indian automobile manufacturing enterprises. This will help to understand the hierarchical structure…
Abstract
Purpose
This paper aims to present strategic performance management modeling of the Indian automobile manufacturing enterprises. This will help to understand the hierarchical structure and linkages of different strategic factors related to enterprise performance in a better way. Automobile manufacturing industry is one of the top industries in India. It is of paramount importance to identify the strategic factors and their linkages to understand the strategic performance management issues better.
Design/methodology/approach
Flexible strategy game-card, an evolving performance management framework, has been taken as the basis for the development of a strategic performance management model. Thematic content analysis is used to analyze semi-structured interviews and for identifying strategic factors related to performance. Total interpretive structural modeling (TISM) is used to develop the hierarchical structure of these performance strategic factors. Case-lets and statistical analysis are used to further validate these models.
Findings
The study proposes a strategic performance management model for Indian automobile enterprises that can be considered as a conceptual framework which helps to identify the leading and lagging factors of performance. This can be considered as an exploratory study for conceptualization and can be further validated through empirical testing.
Research limitations/implications
The research methodology adopted here gives a guideline to researchers for conducting an exploratory study where they can identify the factors/variables of interest through semi-structured interviews and thematic content analysis. The TISM helps to develop the poorly articulated mental model in a well-structured hierarchical form, which would help to get more insights in relation to performance.
Originality/value
The study fills the gaps by addressing the issue of performance in the Indian context by identifying strategic performance factors for automobile enterprises. There is an attempt to demonstrate the application of an evolving performance management framework, i.e. flexible strategy game-card. The methodological rigor and application of mixed methods adds value to the knowledge base by providing a mechanism to conduct an exploratory study for the area of interest.
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Neetu Yadav, Paolo Taticchi and - Sushil
The purpose of this paper is to explore the relationships between strategic interventions with firm’s performance using flexible strategy game-card (FSGC) approach in the context…
Abstract
Purpose
The purpose of this paper is to explore the relationships between strategic interventions with firm’s performance using flexible strategy game-card (FSGC) approach in the context of one of the Indian telecom service providers.
Design/methodology/approach
The paper adopts the case research methodology and follows the seven-step mechanism of implementing FSGC for designing performance management system (PMS) for case company.
Findings
The paper adopts an evolving performance management framework for development of PMS in the context of Indian enterprise, where there is limited work done in this field. It showcases identification of strategic factors from enterprise perspective, and subscribers’ perspective; defining measures, targets, strategic directions; alignment of strategic actions with strategic directions; executing strategic actions; and review and feedback, thus, the process of PMS development covers the entire cycle of strategy formulation and implementation.
Research limitations/implications
The findings of case analysis is limited to the context of the study, which cannot be generalized, but the mechanism of PMS development can be taken as an exemplary for development of FSGC in the context of any enterprise.
Originality/value
The paper makes a contribution to the body of knowledge of performance measurement and management in terms showing its linkages with strategic interventions, and thus it leads to develop an effective PMS. The case illustration in context of the Indian enterprise makes a sectoral contribution.
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Neetu Yadav and
The purpose of this paper is to develop a total interpretive structural modelling (TSIM) of strategic factors related to performance management in the context of Indian Telecom…
Abstract
Purpose
The purpose of this paper is to develop a total interpretive structural modelling (TSIM) of strategic factors related to performance management in the context of Indian Telecom Service Providers taking dual perspectives in account, i.e. enterprise perspective and subscribers’ perspective.
Design/methodology/approach
An evolving performance management framework, i.e. flexible strategy game-card has been taken as the basis to develop the strategic performance management model, where strategic factors have been identified through thematic content analysis and the hierarchical structure of factors has been developed using TISM.
Findings
Two total interpretive structural models have been developed, one for enterprise-related strategic factors, and another for subscriber-related strategic factors. These hierarchical structures portray the leading and lagging factors of performance, and showcase that financial performance indicators are the lagging indicators.
Research limitations/implications
This study has implications for both practitioners and academics. For practitioners, it provides an indicative list of strategic factors relevant for Indian telecom companies, which drive better financial results as well as a list of strategic factors that subscribers consider while assessing the performance of telecom operators. For academics, the methodology used provides a mechanism to conduct an exploratory study by identifying the variables of interest and highlighting their interactions through hierarchical structures.
Originality/value
The proposed strategic performance management models developed through qualitative modelling technique is a new effort altogether in the context of Indian telecom operators’. Capturing subscribers’ perspective of firm's performance is neglected in existing performance management literature, and this study makes a contribution in this regard.
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Neetu Yadav, Sushil Sushil and Umit Sezer Bititci
Performance measurement and management (PMM) literature is highly abundant with numerous PMM frameworks encapsulating various aspects of enterprise performance that are largely…
Abstract
Purpose
Performance measurement and management (PMM) literature is highly abundant with numerous PMM frameworks encapsulating various aspects of enterprise performance that are largely driven by enterprise viewpoint. Considering dynamic nature of Indian telecom industry where customers hold high bargaining power in the industry, flexible strategy game-card has been adopted as a theoretical basis. The purpose of this study is to capture an “outside-in view” of enterprise performance by incorporating performance measurement from customers’ perspective and highlight dual perspectives of performance, i.e. enterprise and customers’.
Design/methodology/approach
Rigorous empirical data analysis tools have been used on the data collated through opinion survey to develop strategic performance management model for Indian telecom service providers where mediation effects of customers’-based strategic factors have also been captured.
Findings
The findings emphasize the fact that financial performance indicators are outcome variables that are driven by the external environment, internal organizational structure and business processes. An effective performance management system (PMS) should consist enabling performance indicators (customers’ perspective) in addition to leading and lagging performance indicators that are widely discussed in the literature.
Research limitations/implications
The set of performance indicators identified is in the context of Indian telecom service operators, which should be used in another context with full caution. The generalization of the empirically validated strategic performance management model in other country context is limited. However, the process of development of PMS could be taken as an example to replicate in any other context.
Originality/value
Measuring an enterprise performance from customers’ perspective is the major contribution of this study. With the diverse set of performance indicators, effective PMS can be developed and deployed where tangible measures act as lagging indicators, namely, situational and operational, strategic measures act as leading indicators, and subscribers’ crucial assessment measures act as enabling indicators.
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Mohammad Akhtar and Sushil Sushil
Business performance management describes the processes, methodologies, metrics and systems needed to measure and manage the performance of an enterprise. Traditional performance…
Abstract
Purpose
Business performance management describes the processes, methodologies, metrics and systems needed to measure and manage the performance of an enterprise. Traditional performance management systems were based on financial and productivity measures but the alternate measures proposed in last more 25 years have strategic focus and incorporate variety of performance measures such as efficiency, effectiveness, productivity, quality, customer satisfaction, innovation and employee satisfaction in addition to financial. Globalization and modernization have created a business environment uncertain with associated risks which has necessitated the incorporation of various types of flexibilities such as strategic, technical, operational, information system (IS), etc. Critical success factors and implementation issues also need to be incorporated to succeed. The purpose of this paper is to present the strategic performance management system (SPMS) designed, incorporating flexibility and implementation issues, and its effectiveness empirically validated from Indian oil industry.
Design/methodology/approach
Based on literature review and gaps identified, a proposed model of enterprise performance management system incorporating flexibility, critical success factors and implementation issues was developed. Macro- and micro-level factors impacting the effectiveness of the model were identified, and hypotheses were developed and tested empirically from the survey study of Indian oil industry.
Findings
The finding met, by and large, most of the research objectives. In total, 7 macro- and 11 micro-level factors came out from the study. The strategy planning, strategy implementation, strategic flexibility (SF), SPMS design, information system flexibility (IF) flexibility, implementation issues and critical success factors, and performance feedback and learning are the macro-level factors impacting the SPMS effectiveness in measuring and managing performance of an enterprise. The SPMS implementation issues have proved to be major driver of effectiveness.
Research limitations/implications
The research like many such researches had limited resources, data availability and bias of respondents. However, the model was statistically validated for its reliability and hypothesis testing. The research has added to literature on SPMS as integrated model incorporated SF, information flexibility and critical success factors. However, the effect of other types of flexibilities such as organizational, operational, HR, marketing, etc., and other stakeholders should also be studied in future research to broaden the findings.
Practical implications
The validated SPMS has practical implications for academics and researchers. Strategic and IF, and critical success factors have been incorporated in the integrated model to take care of business uncertainties so that it is strategically aligned and facilitate in effective SPMS use and implementation.
Social implications
Though it has no direct social implication but, if adopted for social projects and not-for-profit organizations, it will have social benefits of efficient and effectiveness delivery of social projects and initiatives.
Originality/value
This is an original work carried out by the authors. The validated model along with interpretation is presented.
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Aarti Singh and Sushil
The purpose of this paper is to develop a conceptual framework of waste management by using total interpretive structural modeling (TISM) technique in the Indian organizational…
Abstract
Purpose
The purpose of this paper is to develop a conceptual framework of waste management by using total interpretive structural modeling (TISM) technique in the Indian organizational context.
Design/methodology/approach
TISM technique has been used to develop a conceptual framework of waste management in the organizational context, where the waste management factors have been identified and verified through content analysis.
Findings
The conceptual framework of waste management in the organization has been developed using TISM that contributes to the development of important links and the hierarchical relationships among the factors. In addition to it, the model also figures out the driving and dependent factors of waste management.
Research limitations/implications
This study has its implication for both organizations and policy makers. It provides the important factors for managing waste in the organization which must be considered before planning the waste management practice in an organization. For policy makers, it highlights the waste management paths and important linkages required for the development of waste management policies in the organizations.
Originality/value
This study has made its contribution by providing the conceptual framework for waste management in the Indian organizational context which has been developed through qualitative modeling technique. The conceptual framework also provides important paths of managing waste in the organization which is a new effort in the Indian organizational context.
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Neetu Yadav, and Mahim Sagar
The purpose of this paper is to provide an integrated framework of performance management area showcasing research trends in performance measurement and management frameworks…
Abstract
Purpose
The purpose of this paper is to provide an integrated framework of performance management area showcasing research trends in performance measurement and management frameworks developed and discussed by revisiting the literature of the last two decades – from 1991 to 2011.
Design/methodology/approach
This paper provides a comprehensive review (excluding management control systems) of the performance measurement and management frameworks/systems/models developed in the last two decades, which helps to highlight the research trends related to performance management frameworks. The methodology for literature review is chronological review where it is divided into two periods – 1991-2000 and 2001-2011.
Findings
This paper portrays the developments that happened in performance measurement and management via looking at performance management frameworks and an analysis that reveals the research trends carried out in the last two decades, indicating paradigm shifts such as from a financial perspective to an integrative perspective (era 1991-2000), from an operational perspective to a strategic perspective, the utilization of systems and simulation techniques (era 2001-2011), etc. These shifts have led to the development of effective, integrated, and dynamic performance measurement systems.
Research limitations/implications
The frameworks/models related to management control systems and the trends related to performance control systems have not been discussed here and they require further research in future studies.
Originality/value
There is very limited work available in the literature that discussed specifically the performance management and measurement (PMM) frameworks/models and systems; most of the previous work talks about developments only till 2000. This paper gives a snapshot of the researchers in the field of PMM regarding the developments and transformations in the frameworks for enterprises for the period 1991-2011, thus incorporating recent developments as well.
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Mohammad Akhtar and Raj Kumar Mittal
The paper aims to study the implementation issues and managerial practices impacting the success of strategic performance management system in Indian industry. It has been…
Abstract
Purpose
The paper aims to study the implementation issues and managerial practices impacting the success of strategic performance management system in Indian industry. It has been empirically validated in Indian oil industry. As number of companies adopting SPM has not been able to reap benefit of SPM implementation, a study has been conducted to find reasons in Indian industry. The findings are discussed, and implications for researchers and practitioners are provided in this paper. Limitations and suggestions for further research are also given at the end of the paper.
Design/methodology/approach
From the literature review, research problem, critical implementation issues and dimensions of effectiveness of the SPM system have been identified. Accordingly research objectives and hypothesis have been designed and tested by conducting survey in Indian oil industry. The hypothesis that implementation issues are positively impacting the effectiveness parameters of SPM system has been empirically validated using univariate, correlation analysis and multi-variate analyses, t-test, F-test and regression analysis. The validated model has been presented.
Findings
A number of critical implementation issues are positively impacting different dimensions of the SPM system effectiveness. SPM managerial/implementation issues such as the use of SPM by top management, selection of right and adequate performance measures, SPM implementation by champions, the use of SPM as a strategic tool, quality and flow of data, incentive scheme aligned with SPM and good organisational acceptance of SPM are critical implementation issues of SPM which affect different dimensions, viz., strategic alignment, strategic monitoring, financial, customer, internal process and learning objectives of the enterprise.
Research limitations/implications
The objective was to study SPM implementation issues and its impact of SPM effectiveness. Indian oil industry being early adopters of the advance SPM methodology and tools, has been chosen for the study and empirical validation. The validated model provides a better insight on the linkages of SPM implementation factors with different dimensions of SPM to researchers and practitioners. The validated model can be help tool in SPM implementation, making SPM a success in driving performance improvements in the organisations. Though recommendations are general, a comparatively large sample size across different industries and sectors combining quantitative and qualitative study would further enhance the utility and reliability of the model.
Practical implications
The validated model provides guidelines to practicing managers on critical implementation and managerial issues to be taken care of in the SPM system implementation.
Originality/value
The research problem has been identified based on literature review. Research objectives and hypotheses have been framed and empirically validated. It provides insight of the effect of implementation issues on different dimensions of SPM effectiveness. The study has filled the research gap of such a study in Indian industries. The validated model provides guidelines to practitioners and researchers and contributes to the literature.
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Amit Kumar Srivastava and Sushil
Understanding a lack of strategy execution research, especially a lack of execution frameworks, the purpose of this paper is to focus on building a model of one of the most…
Abstract
Purpose
Understanding a lack of strategy execution research, especially a lack of execution frameworks, the purpose of this paper is to focus on building a model of one of the most classic aspects of effective strategy execution, i.e. alignment. The proposed framework of alignment demonstrates linkages among different factors of alignment and suggests a managerial action plan to successfully convert strategic goals into execution performance.
Design/methodology/approach
This study develops an empirically tested framework of “alignment” that can be used to plan effective strategy execution. The research context of the study is the firms operating in the infrastructure sector of India. A multi-method approach, combining qualitative and quantitative techniques, has been adopted with emphasis on the interpretation of the framework to suggest managerial actions.
Findings
This study shows that structure-strategy linkage is the most fundamental task of strategy execution. However, there are other aspects of alignment also that are critical. Also, there exist hierarchical relationships among different alignments. The structural understanding of alignment is required to set strong foundation for execution process.
Research limitations/implications
This study is limited to firms in the infrastructure sector of India. A questionnaire survey approach may invite some bias in response. Also, a large sample size could have been more useful to generalize findings. The proposed framework in this study suggest that the alignment of structure with strategy is important but not sufficient for effective strategy execution. There exist hierarchical relationships, among the factors of alignment, showing a dependence-driving relationship.
Practical implications
Strategy execution is one of the biggest challenges that corporations have been facing. The existing literature has identified many issues leading to effective strategy execution. The “alignment” aspect of execution has been the most talked about. There are different levels of alignment required for successful strategy execution. Literature suggests some of the key areas of alignment. However, there has been a lack of frameworks demonstrating linkages among different alignments to facilitate effective strategy execution.
Originality/value
There is a lack of strategy execution frameworks, especially reflecting on the alignment aspect of strategy execution. This study focuses not only on “how” of the framework development but also on the “why” aspect of the same. The interpretation approach also helps in pondering on the contextual realities.
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