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Article
Publication date: 18 August 2021

Atie Rachmiatie, Fitri Rahmafitria, Karim Suryadi and Ajeng Ramadhita Larasati

The research aims to classify halal hotels based on Islamic values as embodied in both physical and non-physical attributes.

Abstract

Purpose

The research aims to classify halal hotels based on Islamic values as embodied in both physical and non-physical attributes.

Design/methodology/approach

This study explores the perceived values of business owners of the halal hotels.

Findings

Perceptions of hotel owners are divided into three types: those who view the value of halal hotel only in terms of branding and attracting consumers; those who consider the ideology behind halal hotels based on strong Islamic values; and those who avoid halal branding but implement Islamic values in their hotels. For the hotel industry, halal certification is not a priority because a minimum effort at implementing halal standards can already attract Muslim customers. This case is especially true for countries where Muslims make up the majority of the population.

Research limitations/implications

This study was limited to a case study in Bandung and Bangkok as a representative of halal tourism in Asia. Hence, it could be extended by conducting comparative studies with other cities in Association of South East Asian Nation which already declare to develop halal tourism.

Practical implications

The findings of this research show that there is a large variety of halal hotel products, depending on the Islamic values upheld, which is causing difficulties for the government in creating standards. Then the result can help inform the government in establishing the strategic framework of halal tourism development, more particularly in the formulation of policy for industrial actors.

Originality/value

The findings contribute to the concept of product-centered business, in which it is generally assumed that industrial actors are frequently focused on the mere label of “halal” and ignore the true values. However, the research shows that some industrial actors put Islamic values first instead of the mere halal label, and another case shows that some of them implement Islamic values in their business but avoid halal branding. This empirical evidence shows that in halal hotels, the concept of product-centered is not always proper. The quality of halal hotel products depends on the Islamic value of the owner, not always influenced by business imperatives.

Details

International Journal of Tourism Cities, vol. 8 no. 1
Type: Research Article
ISSN: 2056-5607

Keywords

Article
Publication date: 25 March 2024

Fitri Rahmafitria and Regan Leonardus Kaswanto

One of the crucial elements of addressing global climate challenges through urban tourism is the continuing existence of urban forests. The reasoning is that the ecological…

Abstract

Purpose

One of the crucial elements of addressing global climate challenges through urban tourism is the continuing existence of urban forests. The reasoning is that the ecological attraction of urban forests can impact visitors’ intention to conduct pro-environmental behavior, including low-carbon actions. Thus, more visitors to urban forests will positively affect enhancing the quality of the urban environment. However, the extent to which ecological attraction can influence pro-environmental behavior warrants further investigation due to the complexity of psychosocial factors that impact behavioral intention. The main objective of this research is to examine the effects of the ecological attractiveness of urban forests on the pro-environmental behavior of visitors by exploring motivation, ecological experience, perceived value and knowledge as mediators. Moreover, whether the nature of the urban forest and facilities attract visitors simultaneously is also studied.

Design/methodology/approach

Data were collected from 615 respondents who visited three urban forests in Bandung, the second-most populous city in Indonesia, by five-point Likert questionnaires. As an analytical tool, SEM PLS was applied to establish the effect of the ecological performance of the urban forest on the increase in environmentally conscious behavior among urban forest visitors.

Findings

The findings demonstrate that the attractiveness of an urban forest affects the growth of environmentally responsible behaviors. Nonetheless, the attractiveness of urban forests is dictated more by their infrastructure than their ecological function. On the contrary, the visitors’ knowledge level can improve their motivation, environmental experience and perceived environmental value. These findings show the significance of developing educational programs with an emphasis on the experience of the visitors so that their ecological performance can contribute to improved low-carbon behavior. In conclusion, this work contributes to the management of sustainable urban tourism.

Research limitations/implications

This work also has some limitations. First, the medium R-square on intention behavior to low-carbon action suggests investigating other influential factors to produce a more robust conscious behavior. Mkono and Hughes (2020) mention that many complex factors that cause positive intention do not necessarily lead to environmental action. Thus, many psychosocial variables need to be explored in different models. Second, the convenient sampling used here does not represent the whole population, making generalization difficult. Thus, further work needs to apply more rigorous sampling techniques to validate the findings. Further investigations may also need to be conducted in other urban forests in another Asian country with a similar and different social context for benchmarking, as this study found that the type of attractive urban forest design is a more dense forest, which differs from other studies based in Europe. Exploring more influencing behavioral factors of pro-environmental action in the model is also suggested. Thus, we could contribute more to support recreational activities in urban forests.

Practical implications

As an implication for planning an urban forest to increase its recreational function, the authors illustrate the importance of producing educational programs. Although the improved knowledge of visitors has been shown to strengthen their commitment to perform pro-environmental actions, the mediating role of motivation, experience and perceived value reveals that some activities are required to achieve visitor motivation to actual behavior. Consequently, designing an urban forest requires not only the enhancement of eco-attractions and artificial elements for the convenience of visitors but also the development of an environmental education program that can improve visitors’ environmental experience and perception of ecological value. The designed educational program may use an experiential education approach incorporating objective knowledge of Earth’s current state. The urban forest education program must encourage visitors’ connection and participation with nature. Moreover, knowledge and information about Earth’s environmental quality can increase visitors’ perceived value, ensuring that their activities in the urban forest contribute to improved health, environmental quality and social environment. Thus, with well-managed and provided education, they are encouraged to adopt low-carbon action because it complements their contribution to a better quality environment.

Originality/value

The theoretical contribution of this research is generated through the role of urban forest attractiveness in the intention to conduct low-carbon action, which influences solutions to existing urban environmental problems. This work exhibits that both ecological attractiveness and attractiveness of artificial elements in urban forests can attract visitors and subsequently boost their outdoor recreation motivation, ecological experience and perceived value and then turn them to boost their intention to conduct low-carbon action. The physical characteristics of a site are behavioral stimuli that can increase a person’s motivation, experience and perception of the value of the environment, thereby increasing their intention to engage in low-carbon actions. This environment behavioral construction is fundamental in understanding that urban forests offer ecological benefits and influence the social quality of urban communities. Nevertheless, without visitor activity, urban forests are merely physical entities that become increasingly demanding to maintain. Due to this, an urban forest that is socially active and has an influence on promoting environmentally conscious behavior is needed, and its presence is becoming ever more crucial. This work shows the significance of integrating psychosocial approaches into managing tourism in urban forests.

Details

International Journal of Tourism Cities, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2056-5607

Keywords

Article
Publication date: 13 December 2022

Fitri Rahmafitria, Puspita Dirgahayani, Heru Purboyo H. Putro, Arief Rosyidie and Delik Hudalah

Accessibility is critical in tourism planning for protected islands, especially when balancing tourism and conservation interests. This study aims to explore the dimensions of…

Abstract

Purpose

Accessibility is critical in tourism planning for protected islands, especially when balancing tourism and conservation interests. This study aims to explore the dimensions of accessibility that impact tourists’ decisions to visit protected islands and encourage tourism. The accessibility dimension is essential in designing sustainable tourism management of protected islands.

Design/methodology/approach

This study was conceptualized by integrating the concept of accessibility in the context of transport accessibility, accessible tourism, protected areas and protected islands. In a sample of 487 surveys, factor analysis and structural equation model-partial least squares were used to examine the physical and nonphysical accessibility dimensions.

Findings

The primary objective of this study is to build a conceptual framework for the tourism accessibility of protected islands. This study confirms that accessibility is perceived in three dimensions: destination accessibility, individual accessibility and protected island accessibility. It is also found that all three accessibility dimensions have a significant influence on the decision to visit, with protected island accessibility as the lowering factor. This study demonstrates that, theoretically, tourism accessibility in protected islands should be treated as a convenience and restriction to balance the function of protected areas and tourism.

Research limitations/implications

The findings of this study can be generalized because the notion of accessibility dimensions is derived from a theoretical investigation of several contexts (transport accessibility, accessible tourism, protected areas and island characteristics) to identify more particular aspects. In addition, the results of the theoretical investigation were tested using quantitative methods with high statistical power (80%). However, saturation has not been reached, because thorough research on tourism accessibility on this protected island is still scarce. Within the same framework, application and duplicate research are required to increase the generalizability of the proposed concept. Therefore, the authors recommend further studies to validate the protected islands’ accessibility concept in a broader context by replicating the study in a more diversified timeline, sample and destination setting.

Practical implications

This study concludes that all dimensions of accessibility in protected islands must be considered from two perspectives: convenience and constraints. Conveniences can be constructed through tourists’ perceptions of accessibility. Destination accessibility should be designed with a “back to nature” mindset, excluding hedonistic elements. Individual accessibility is achieved by applying high safety, hygiene and health standards as well as environmental ethics standards that are consistent with the natural characteristics of the environment. This balance between constraint and convenience demonstrates that, while tourism accessibility must be made as comfortable as possible for all individuals, there are particular areas whose accessibility must be controlled to preserve them. The convenience of accessibility for universal access should not be allowed to lead to mass tourism that affects the ecosystem in protected areas.

Originality/value

The novelty of this study lies in the finding that the tourism accessibility of protected islands can be divided into three types: destination accessibility, individual accessibility and protected island accessibility. This study also demonstrates the significant influence of accessibility on tourists’ decisions to visit. Accordingly, the protected island accessibility dimension can create a perception of difficult accessibility and lower tourists’ decisions to visit. This study concludes that all elements influencing the perception of tourism accessibility on a protected island must be considered to sustainably manage convenience and restrictions to avoid mass tourism. Therefore, it is recommended that these three dimensions be considered in visitor management programs.

研究设计与方法论

这项研究的概念是通过将交通可达性、可达性旅游、保护区和受保护岛屿的背景下的可达性概念结合起来。在 487 次调查的样本量中, 因子分析和 偏最小二乘结构方程模型法采用于检查物理和非物理可访问性维度。

研究的目的

可访问性在受保护岛屿的旅游规划中至关重要, 尤其是在平衡旅游和保护利益时。 本研究探讨了影响游客决定访问受保护岛屿并最终鼓励旅游业的可达性维度。 因此, 探索受保护岛屿的旅游可达性维度是设计可持续旅游管理的基础。

研究成果

这项研究的主要目的是为受保护岛屿的旅游可达性建立一个概念框架。 本研究证实, 可达性被认为是三个维度, 即目的地可达性、个人可达性和受保护岛屿的可达性。 研究还发现, 所有三个可达性维度对访问决定都有显着影响, 受保护岛屿的可达性是降低因素。 从理论上讲, 本研究表明, 保护岛屿的旅游可达性应被视为便利和限制, 以平衡保护区和旅游的功能。

研究限制与研究意义

本研究的成果易于概括, 因为可达性维度的概念源自对几种背景(交通可达性、可达性旅游、保护区和岛屿特征)的理论研究, 以确定更具体的方面。 此外, 理论研究的成果已经采用定量方法进行了检验, 具有很高的统计功效(80%)。 然而, 由于对这个受保护岛屿的旅游可达性的深入研究仍然很少, 因此尚未达到饱和。 在同一框架下, 需要应用和重复研究来增加所提出概念的普遍性。 因此, 作者建议进一步研究, 通过在更多样化的时间线、样本和目的地设置中复制研究, 在更广泛的背景下验证受保护岛屿的可达性概念。

研究的实际意义

本文章的结尾是, 必须从两个角度考虑保护岛屿的所有方面的可达性:便利性和约束性。 便利性可以通过游客对可达性的感知来构建。 目的地可达性应以“回归自然”的心态进行设计, 不包括享乐主义元素。 通过应用高安全、卫生和健康标准以及与环境自然特征相一致的环境伦理标准来实现个人无障碍。 约束和便利之间的这种平衡表明, 虽然必须使所有个人的旅游可达性尽可能舒适, 但必须控制某些特定区域的可达性以保护它们。 不要让普遍访问的便利性导致影响保护区生态系统的大众旅游。

研究的原创性与价值

本文章的新颖之处在于发现保护岛屿的旅游可达性分为三种类型:目的地可达性、个人可达性和保护岛可达性。 本研究还证明了可达性对游客访问决策的显着影响。 因此, 受保护岛屿的可达性维度可以产生一种难以进入的感觉, 并降低游客的访问决定。 本研究的理论反思得出结尾, 必须考虑影响受保护岛屿旅游可达性感知的所有因素, 以可持续地管理便利和限制, 以避免大众旅游。 因此, 建议在访客管理程序中考虑上述三个维度。

Diseño/enfoque metodológico

Este estudio se conceptualizó integrando el concepto de accesibilidad en el contexto de la accesibilidad del transporte, el turismo accesible, las áreas protegidas y las islas protegidas. En una muestra de 487 encuestas, se utilizó el análisis factorial y el PLS-SEM para examinar las dimensiones de accesibilidad física y no física.

Propósito

La accesibilidad es fundamental en la planificación turística de las islas protegidas, especialmente cuando se trata de equilibrar los intereses del turismo y la conservación. Este artículo explora las dimensiones de la accesibilidad que influyen en la decisión de los turistas de visitar las islas protegidas y fomentar el turismo. Por lo tanto, la dimensión de la accesibilidad es esencial para diseñar una gestión turística sostenible de las islas protegidas.

Resultados

El objetivo principal de esta investigación es construir un marco conceptual para la accesibilidad turística de las islas protegidas. Este estudio confirma que la accesibilidad se percibe en tres dimensiones: la accesibilidad del destino, la accesibilidad individual y la accesibilidad de la isla protegida. También se constata que las tres dimensiones de la accesibilidad influyen significativamente en la decisión de visitar `la isla, siendo la accesibilidad de la isla protegida el factor que más influye. Este estudio demuestra que, teóricamente, la accesibilidad turística en las islas protegidas debe ser tratada como una conveniencia y restricción para equilibrar la función de las áreas protegidas y el turismo.

Limitaciones e implicaciones de la investigación

Los resultados de este estudio pueden generalizarse porque la noción de dimensiones de accesibilidad se deriva de una investigación teórica de varios contextos (accesibilidad del transporte, turismo accesible, áreas protegidas y características de las islas) para identificar aspectos más particulares. Además, los resultados de la investigación teórica se comprobaron mediante métodos cuantitativos con una elevada potencia estadística (80%). Sin embargo, no se ha alcanzado la saturación, ya que la investigación exhaustiva sobre la accesibilidad turística en esta isla protegida sigue siendo escasa. Dentro del mismo marco, se requiere una aplicación y una duplicación de la investigación para aumentar la generalizabilidad del concepto propuesto. Por lo tanto, los autores recomiendan la realización de nuevos estudios para validar el concepto de accesibilidad de las islas protegidas en un contexto más amplio, replicando el estudio en un marco temporal, una muestra y un destino más diversificados.

Implicaciones práctIcas

Este estudio concluye que todas las dimensiones de la accesibilidad en las islas protegidas deben considerarse desde dos perspectivas: la conveniencia y las limitaciones. Las conveniencias pueden construirse a través de las percepciones de los turistas sobre la accesibilidad. La accesibilidad del destino debe diseñarse con una mentalidad de “vuelta a la naturaleza”, excluyendo los elementos hedonistas. La accesibilidad individual se consigue aplicando elevadas normas de seguridad, higiene y salud, así como normas de ética medioambiental que sean coherentes con las características naturales del entorno. Este equilibrio entre restricción y conveniencia demuestra que, si bien la accesibilidad turística debe hacerse lo más cómoda posible para todos los individuos, hay zonas particulares cuya accesibilidad debe controlarse para preservarlas. La conveniencia de la accesibilidad para el acceso universal no debe conducir a un turismo de masas que afecte al ecosistema de las zonas protegidas.

Originalidad/valor

La novedad de este artículo radica en la constatación de que la accesibilidad turística de las islas protegidas puede dividirse en tres tipos: accesibilidad del destino, accesibilidad individual y accesibilidad de la isla protegida. Este estudio también demuestra la importante influencia de la accesibilidad en la decisión de los turistas de visitarlas. Así, la dimensión de la accesibilidad de las islas protegidas puede crear una percepción de difícil accesibilidad y disminuir la decisión de los turistas de visitarlas. La reflexión teórica de este estudio concluye que todos los elementos que influyen en la percepción de la accesibilidad turística en una isla protegida deben ser considerados para gestionar de forma sostenible la conveniencia y las restricciones para evitar el turismo de masas. Por lo tanto, se recomienda tener en cuenta estas tres dimensiones en los programas de gestión de visitantes.

Article
Publication date: 31 May 2021

Fitri Rahmafitria, Vidi Sukmayadi, Karim Suryadi and Arief Rosyidie

This paper attempts to evaluate the current collaborative model of disaster management initiated by the Indonesian Government at the regional level. The paper aims at providing…

Abstract

Purpose

This paper attempts to evaluate the current collaborative model of disaster management initiated by the Indonesian Government at the regional level. The paper aims at providing recommendations for a more functional model of local communities' resilience by promoting the synergy of roles among the community, industry and local government.

Design/methodology/approach

To achieve the study objective, the authors conducted the qualitative approach. The study used The Hyogo Framework to Action (HFA) 2000–2015 disaster management approach. The HFA approach contains substances of disaster management guidelines on social, economic and environmental aspects, as well as the strategies for implementing the guidelines.

Findings

The study's findings have indicated that substandard institutions can hamper collaborative processes and lower the level of community resilience. A collaborative model can appropriately operate when the formal institution plays its role as the central coordinator and ensures that transparency, decision-making and representation are met. Furthermore, the community and formal educational institutions are essentials as the foundation of building community resilience.

Practical implications

This study was limited to a case study in an Indonesian popular tourist destination. Hence, it could be extended by conducting comparative studies with other destinations in developing countries to explore their disaster management and the government involvement in each respective countries.

Social implications

This study was limited to a case study in an Indonesian popular tourist destination. Hence, it could be extended by conducting comparative studies with other destinations in developing countries to explore their disaster management and government involvement in each respective country.

Originality/value

In this paper, the authors propose a novel approach to improve the current disaster management model. The proposed approach focuses on designing an institutional model for tourism destinations' disaster management, where the stakeholders are less-functional in working collaboratively. The study findings suggest that educational institutions and disaster communities must take the mediator role in bridging knowledge transfer among the government, the community and the tourism industry.

Details

Worldwide Hospitality and Tourism Themes, vol. 13 no. 3
Type: Research Article
ISSN: 1755-4217

Keywords

Article
Publication date: 16 June 2021

Fitri Rahmafitria, Karim Suryadi, Hera Oktadiana, Heru Purboyo H. Putro and Arief Rosyidie

The paper aims to examine the effect of physical distancing control on the intention to travel during the pandemic and to assess the influence of knowledge, social concern and…

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Abstract

Purpose

The paper aims to examine the effect of physical distancing control on the intention to travel during the pandemic and to assess the influence of knowledge, social concern and perceived risk on the theory of planned behavior (TPB).

Design/methodology/approach

A total of 1,068 Indonesian respondents through a purposive sampling approach, filled out online questionnaires during the pandemic. The collected data were analyzed using partial least squares-structural equation modeling.

Findings

The results indicated that subjective norm as the external factor of the TPB has a stronger effect than the internal factors; attitude and behavioral control. It appears that in a collectivist society, prohibition enforced by family and friends, as well as the government’s sanctions have a stronger influence on one’s decision to travel. The findings also suggested that knowledge, perceived risks and social concern effect tourists’ behavior. Uncertainty and inadequate knowledge will decrease the level of perceived risk, which leads to lower control in practicing physical distancing and increasing intention to travel during the pandemic.

Research limitations/implications

The research has limitations in its use of a convenient sampling method. This method may not represent the whole population, causing the results to be difficult for generalization. There is also the need for extending the TPB model with different variables in the context of tourism and pandemic. This study enriches the existing tourism literature by applying TPB to examine tourists’ behavior during the Covid-19 pandemic, focusing on knowledge, social concern and perceived risk theory.

Practical implications

This paper offers useful insights for tourism planners in the government and private destination management levels. It is crucial for a destination management organization to understand the relationship between knowledge, perception and social concern with tourists’ behavior while traveling during pandemics. The understanding of tourist’s behavior when traveling during the pandemic will assist in developing and creating activities and designing health protocols at tourist attractions.

Originality/value

This study extended the TPB to analyze tourists behavior during the pandemic by applying knowledge, social concern and perceived risk elements.

研究目的

本研究旨在解释疫情期间社交距离控制对出行意图的影响,并分析知识,社会意识和风险感知在计划行为理论中的作用。

研究设计和方法

在新冠肺炎疫情期间,通过目的性抽样的方法, 1,068名来自印度尼西亚的受访者参与了网络问卷调查。所获数据通过PLS-SEM分析。

研究结果

结果表明,主观规范作为计划行为理论的外部因素比内部因素(态度和行为控制)具有更强的作用。在集体主义社会中,来自亲友的禁令以及政府的制裁似乎对旅行决策产生了更大的影响。研究结果还表明,知识、风险感知和社会关注会影响游客的行为。不确定性和知识不足将降低风险感知的水平,从而导致人们对距离控制的疏忽,并在疫情期间增加旅行意向。

研究实施局限性

该研究存在局限性在于使用了方便样本。此样本不能代表整个群体,因此研究结果可能不具有极高的普适性。未来关于疫情下出游的研究,需要继续延申计划行为理论,探讨该模型与其他变量的关联。本研究丰富了现有的游客研究,主要贡献针对计划行为理论在疫情下出游这一场景中的应用,和与知识、社会意识和风险感知的理论建构。

研究实际意义

这项研究为公共与私人旅游区的管理做出了重要贡献。 目的地管理组织(DMO)必须了解在疫情期间的游客的行为与知识、风险感知和社会关注之间的关系。这些疫情下游客行为的理论建构能够帮助开发游客活动,并为疫情下旅游区游客健康守则提供设计参考。

研究原创性或新颖性

这项研究是对计划行为理论的拓展,并且是对该理论模型在疫情下出游的具体应用;研究分析了此理论模型与知识、社会关注和风险感知的关联。

关键词:社交距离,疫情期间的出游,新冠肺炎疫情,计划行为理论,风险感知,社会关注

文章类型:研究论文

Propósito

Este artículo analiza los efectos del control de la distancia física en la intención de viajar durante la pandemia y la influencia del conocimiento, la preocupación social y riesgo percibido en la teoría del comportamiento planificado (TPB).

Diseño/ metodología

A través de un sistema de muestreo por conveniencia, se obtuvo una muestra de 1.068 participantes de Indonesia que completaron la encuesta online durante la pandemia. La información recopilada fue analizada a través del PLS-SEM.

Resultados

Los resultados indicaron que la norma subjetiva como factor externo de la teoría del comportamiento planificado ejerce un efecto superior al de los factores internos; actitud y control del comportamiento. Resulta que, en una sociedad colectivista, la prohibición reforzada por la familia y amigos, así como las sanciones del gobierno ejercen una influencia mayor en la decisión individual de viajar. Los resultados también sugieren que el conocimiento, los riesgos percibidos y la preocupación social afectan al comportamiento del turista. La incertidumbre y el desconocimiento disminuyen el nivel de riesgo percibido lo cual conduce a un menor control a la hora de cumplir con el distanciamiento físico y a una mayor intención de viajar durante la pandemia.

Limitaciones del estudio/implicaciones

Las limitaciones de esta investigación tienen su origen en el sistema de muestreo de conveniencia utilizado en esta investigación. Este método puede no representar al total de la población, lo cual provoca dificultad en la generalización de los resultados. También existe la necesidad de ampliar el modelo de la teoría del comportamiento planificado (TPB) incorporando variables propias del contexto turístico y de la pandemia. Este estudio supone una aportación a la literatura existente en turismo al aplicar la teoría del comportamiento planeado al análisis del comportamiento de los turistas durante la pandemia del covid-19, con un enfoque en el conocimiento, la preocupación social y la teoría del riesgo percibido.

Implicaciones prácticas

Esta investigación es de utilidad para los responsables de la planificación de la actividad turística tanto a nivel gubernamental como privado. Es crucial para que las organizaciones responsables de la gestión del destino (DMO) comprendan la relación existente entre conocimiento, percepción y preocupación social, con el comportamiento de los turistas cuando viajan en tiempos de pandemia. La comprensión del comportamiento de los turistas cuando viajan durante la pandemia ayudará a desarrollar, crear actividades y diseñar protocolos de salud en las atracciones de los turistas.

Originalidad/valo

Este estudio extiende la teoría de comportamiento planificado al análisis del comportamiento de los turistas durante la pandemia a través de la aplicación del conocimiento, preocupación social y elementos de riesgo percibido.

Content available
Article
Publication date: 31 January 2022

Hera Oktadiana, Walanchalee Wattanacharoensil and Denis Tolkach

405

Abstract

Details

International Journal of Tourism Cities, vol. 8 no. 1
Type: Research Article
ISSN: 2056-5607

Content available
Article
Publication date: 21 July 2021

Richard E. Teare

204

Abstract

Details

Worldwide Hospitality and Tourism Themes, vol. 13 no. 3
Type: Research Article
ISSN: 1755-4217

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