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Critical occupations refer to professions in which workers perform critical duties to protect and serve the public; the nature of these jobs often exposes workers to events and conditions that critically impact their mental and physical well-being. In addition to the traumatic experiences part and parcel to the job, characteristics of these critical occupations – long work hours, nonstandard schedules, dangerous tasks, and a physically demanding work environment – contribute additional stressors. Yet, many workers in these occupations thrive despite the risks. Given the stressful conditions of critical occupations and potential for adverse individual and familial outcomes, it is important to consider why individuals would choose to work in critical occupations, why they might respond differently during stressful work-related events, and why some workers are particularly resilient. We posit that personality research offers intriguing insights into career selection, coping, and resilience for workers in critical occupations. Examining factors that reduce risk and promote resilience for these multiple-stressor occupations has the potential to inform research and policies that better meet the needs of employees and their families.

The modern workplace contains many physical and interpersonal hazards to employee physical and psychological health/well-being. This chapter integrates the literatures on occupational safety (i.e., accidents and injuries) and mistreatment (physical violence and psychological abuse). A model is provided linking environmental (climate and leadership), individual differences (demographics and personality), motivation, behavior, and outcomes. It notes that some of the same variables have been linked to both safety and mistreatment, such as safety climate, mistreatment climate, conscientiousness, and emotional stability.

Climate change causes unprecedented changes in the environment, ecology, economy and health of the population and presents new challenges in protecting workers from occupational hazards. It affects the safety and health of workers worldwide. Many employees in various industries and business sectors face dangers due to rapid climate change. This chapter is structured in three distinct parts. There is a detailed report on climate change factors and any possible hazards or health issues threatening workers in the first part. Furthermore, it reports strategies that can reduce the risk of work-related illnesses and injuries from climate change. The second part provides the necessary vocabulary related to climate change and the health and safety of workers. Finally, the third and last part includes a variety of exercises aiming to consolidate further the terms mentioned above to improve the grammatical and syntactical skills of students.

Acute and chronic pain affects more Americans than heart disease, diabetes, and cancer combined. Conservative estimates suggest the total economic cost of pain in the United States is $600 billion, and more than half of this cost is due to lost productivity, such as absenteeism, presenteeism, and turnover. In addition, an escalating opioid epidemic in the United States and abroad spurred by a lack of safe and effective pain management has magnified challenges to address pain in the workforce, particularly the military. Thus, it is imperative to investigate the organizational antecedents and consequences of pain and prescription opioid misuse (POM). This chapter provides a brief introduction to pain processing and the biopsychosocial model of pain, emphasizing the relationship between stress, emotional well-being, and pain in the military workforce. We review personal and organizational risk and protective factors for pain, such as post-traumatic stress disorder, optimism, perceived organizational support, and job strain. Further, we discuss the potential adverse impact of pain on organizational outcomes, the rise of POM in military personnel, and risk factors for POM in civilian and military populations. Lastly, we propose potential organizational interventions to mitigate pain and provide the future directions for work, stress, and pain research.

Although adverse events are less studied in the prehospital setting, the evidence is beginning to paint an alarming picture. Consequently, improvements in Emergency Medical Services (EMS) demand a paradigm shift regarding the way care is conceptualized. The chapter aims to (1) support the dialogue on near-misses and adverse events as a learning opportunity and (2) to provide insights on applications of multiteam systems (MTSs).

To offer discussion on near-misses and adverse events and knowledge on how MTSs are applicable to emergency medical care, we review and dissect a complex patient case.

Throughout this case discussion, we uncover seven pertinent issues specific to this particular MTS: (1) misunderstanding with number of patients and their locations, (2a) lack of context to build a mental model, (2b) no time or resources to think, (3) expertise-facilitated diagnosis, (4) lack of communication contributing to a medication error, (5) treatment plan selection, (6) extended time on scene, and (7) organizational culture impacting treatment plan decisions.

By dissecting a patient case within the prehospital setting, we can highlight the value in engaging in dialogue regarding near-misses and adverse events. Further, we can demonstrate the need to expand the focus from simply teams to MTSs.

To explore the sociology of sport-related pain through an autoethnographic focus on the contiguous, 20-year participation of one professional athlete at the Ironman Triathlon World Championships in Kona, Hawaii; to address the “well heeded, long-standing and vociferous calls ‘to bring the body back in to social theory’” (Hockey & Collinson, 2007, p. 2) by allowing authorial reflection on the negotiations of pain during those decades of elite competition.

Negotiated sports pain is explored as the subject/author allows visceral memory over a two-decade arc of professional-level participation at the Ironman. The ethnographic study is a combination of self-reflection, phenomenology, supportive and correlative theory, and detailed peripheral aspects of one elite athlete as he discusses the roles, levels, types, applications, and meanings of pain during the training and racing of the Ironman Triathlon World Championships. Allowances are made for reflective and subjective narratives in service of introducing sensorial elements to this area of the sociology of pain.

This chapter addresses several calls for a focus on the “practical experiences of the body” (Wainwright & Turner, 2006, p. 238) or what Hockey and Collinson (2007) call the “lacking (of) a more ‘fleshy’ perspective, a ‘carnal sociology’ (Crossley, 1995) of sport.” The details provided by the author/athlete offer a more personal and intimate view of how sports pain is negotiated over the arc of two decades of high-level competition. A sometimes brutally honest and objective self-reflection reveals the inner workings of a professional athlete turned college professor as he reflects on the multiplicity of roles that pain served and played during his 20 years at the Ironman World Triathlon Championships.

With a dearth of “embodied” studies on the sociology of sports-related pain, particularly by elite athletes who lived much of their youth in a physical culture that requires the near-constant negotiation of pain, this chapter provides a deep inside-out look at one case with its sensorial, phenomenological, and temporal insight to pain management.

There has been a long-running debate as to which is more important in the job market, education or experience. Traditionally, people have looked at these as exclusive traits of one another; however, more progressive thought sees these as complimentary attributes in perspective and existing employees that can be achieved at the same time through proactive activities such as micro-credentialing. This chapter will explore how formal and informal micro-credentialing processes can be put forward in both education and training environments.

The National Oceanic Atmospheric Administration (NOAA, 2022) shows an increase in severity and frequency of natural disasters in the past years with more organisations being faced with surviving these events than ever before. The recent COVID pandemic has shown how every organisation across the globe can be affected by a disaster and the cascading effects that follow. Techniques such as micro-credentialing is a tool that can be utilised by all organisations to ensure a safer outcome from these events as well as being positioned for better continuity of critical operations through the event helping to increase the survivability and profitability of the affected organisation.

The use of micro-credentialing components successfully could be discussed using any field or discipline. To be applicable to all readers, this chapter primarily focusses on the emergency services/management discipline as an example programme of how micro-credentialing can be efficiently utilised to produce a more successful workforce. Emergency management (EM) truly is an interdisciplinary field that utilises many other fields to protect people, organisations, and communities from emergencies and disasters. More importantly, though, there are components of EM that every field should embrace for safety as well as to ensure continuity of operations through any event, thereby making the components in this chapter applicable to all readers regardless of discipline or organisation.

Flow-based leadership exists when leaders commit to maximizing their own peak performance (“flow”) and to facilitating the flow states of others. This results in team and organizational flow. Meaning making is what binds an organization to its purpose. A recent McKinsey study shows that when people work in flow, their productivity increases by five-fold and has the effect of elevating individual, as well as organizational, well-being. However, as leaders come and go in organizations, the commitment to a model of meaning-making and sustained peak performance can be tainted through politics, silos, and personalities as varied as the leaders themselves. How can an organization sustain a flow-based culture over long periods regardless of who is leading it. 

Georgia Smoke Diver (GSD) is an extreme, experiential training program in the fire service. There are over 1,000 GSDs as of this writing. At least 100 of these come back twice a year to help teach the class, which has about 40 students, on their own time and for no pay. They take time away from their families, often using precious vacation time, because they are committed to making firefighters better. This program changes lives. Since 1978, GSD practices mindful leadership development for growing and mentoring leaders. Their model of flow-based leadership fosters cultural intelligence and social capital to identify and nurture leaders over time. This chapter explores the dynamics of how GSD uses design principles to balance deliberate and organically driven leadership development.

To outline the critical role of the sporting context in traumatic experiences, exploring sport as a catalyst to traumatic experiences and as part of the recovery process. In doing this, the chapter also aims to review the qualitative literature on trauma and provide recommendations for future research directions.

The chapter begins by asking two key questions: what silences some stories of trauma in sport and what stories are valued above others? In answering these questions, the qualitative literature is discussed with particular reference to how voice is given to stories of trauma.

Trauma may be silenced by the particular norms and values that exist within sport, creating a culture in which athletes and coaches alike fear to speak out. As a consequence, trauma stories are not voiced but avoided, a strategy that is not conducive to good mental health. The difficulties in coping with trauma may then become ameliorated by the dominance and expectation of stories of growth through adversity.

Creative strategies for allowing athletes to voice stories of trauma are discussed, including the use of visual and written methods.