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Modern emergency management policy is built around the concepts of shared responsibility and the development of resilient communities. Drawing on the Australian context, this chapter argues that giving effect to these policy directions will require negotiation between stakeholders and an inevitable trade in values, interests, and resources. The chapter identifies an apparent contradiction at the heart of modern disaster management: that improvements in establishing professional emergency and risk management services may have reduced the capacity of individuals and local communities to take responsibility for disaster preparation and response.

Theresa May in one of her final speeches as Home Secretary before becoming prime minister, laid bare what she considered to be the major inadequacies in the performance management regime for fire and rescue services. ‘There's no independent inspectorate; no regular audit of performance; and only limited available data on performance over time or between areas’. Based on her earlier reforms to the police she therefore proposed a series of reforms that have now been implemented. This chapter introduces her reform agenda and its antecedents. It also makes explicit the assumptions upon which the authors build their evaluation of the relevant reforms.

The organisational and service delivery landscape of the emergency services in the UK has been rapidly changing and is facing further change in the foreseeable future. The purpose of this paper is to examine recent and ongoing organisational changes in the policy development, service delivery and regulatory landscape of the emergency services, in order to capture the overall picture and potential opportunities for improvement or further investigation.

This general review utilises the characteristics of the three domains of a national framework, namely, policy development, service delivery and public assurance, and uses these characteristics as lenses to examine the three main blue light emergency services of police, fire and ambulances.

What emerges in the organisational landscape and conceptual maps for the police and even more so for the Fire and Rescue Service, is the immaturity of many of the organisations in the policy and the public assurance domains while the service delivery organisations have remained relatively stable. In the relatively neglected ambulance services, we find the NHS’s recent Ambulance Response Programme has considerable potential to improve parts of all three domains.

The review is limited to the UK and primarily focussed on England.

The review identifies opportunities for improvement, potential improvement and further research.

Although the National Audit Office has attempted in the past to provide organisational landscape reviews of individual emergency services, this contemporary comparative review of all three services using a common model is unique. It provides considerable new insights for policy makers, service delivers and regulators.

To examine and account for an innovative project bid and delivery partnership by a fire and rescue service in an area (Eastern European migrant integration) usually thought to be beyond its remit. An interpretation of the findings will be based on public value theory.

The study examines three sets of conditions: national and local political and economic environments facilitating the grant bid and its success; a history of safety and safeguarding work by a specific fire and rescue service that made the bid plausible and leadership of the FRS in constructing both bid (for funding) and turning that into a delivery partnership. Methods included a focused analysis of existing academic work and government reports, observation of partnership meetings, interviews and a focus group.

That the success of the funding bid and delivery of objectives can be explained in terms of national government funding decisions relating to migrant integration; the recognition both locally and nationally that the specific FRS had the capacity, because of previous innovative partnership work, to manage all aspects of a sub-regional partnership; the ability of the FRS to manage the delivery of partnership objectives over a two year period; that the project realised a range of public value outcomes. It generated a range of public value outcomes. Individual managers took risks and worked ‘beyond authority’ but the partnership that they built and maintained was the principal entrepreneurial agent.

The findings may have implications for the reconfiguration of sub-regional public service delivery.

The chapter is a study of a successful innovative, fire and rescue service led public sector partnership creating public value outcomes.

Performance regimes attempt to bring policy development, service delivery and public assurance into a mutually supportive, coherent and joined-up approach. This chapter sets out a dynamic conceptual model that illustrates how the different parts of performance regimes are configured and how the individual parts interrelate with each other. It identifies the activities relevant to the three core domains of policy development, service delivery and public assurance and shows how they relate to situational and contextual factors, as well as the principle values and behaviour by which public service is conducted in the United Kingdom. This model forms the basis for the evaluations of the specific reforms in the following three chapters.

The final chapter summarises the conclusions from chapters three to five. Fire and rescue services are currently having to contend with a data-poor operating environment (Chapter 3); an inadequate national framework, which has eschewed some of the lessons from previous frameworks (Chapter 4), and a new inspectorate and inspections regime that are at best, at an early stage of development (Chapter 5). Theresa May's vision of a new and revitalised performance management regime based on better data, a renewed purpose, with improved governance and accountability has been severely damaged and tarnished in the course of implementation. The authors suggest what the government needs to do to get back on track.

The purpose of this paper is twofold: first, to identify occupational groups who can act as semi-professional first responders, in order to shorten the response times to frequent emergencies, and second, to identify related opportunities, challenges and needs of training, emergency supplies and information technology (IT) support.

A case study approach was taken, combining future workshops, focus groups and an exercise. Network governance was used as an analytical lens.

The identified potential groups are security guards, home care personnel, fire services day personnel and facility service personnel. The results show that semi-professionals have a large potential to complement professional resources by carrying out first response or supportive actions vital to the emergency, partly by using already existing cars and equipment. The identified needs include additional basic equipment such as fire extinguishers and first-aid kits, training in basic firefighting, first aid and risk assessment, as well as mobile phone application-based IT support to manage alarms. The major challenges are organisational, economic and juridical, including ambiguities in responsibilities and related insurances. The analysis recognises the new collaboration as a hybrid form of hierarchical government and network governance.

The study suggests that using semi-professional resources can be one of many innovative solutions to recent public sector challenges that have put a huge strain on professional emergency response organisations.

The study provides a novel view of using semi-professional resources in emergency response, based on the joint perspectives of various occupational groups, and the fire services.

The purpose of this paper is to identify critical success factors for the management of complex change processes in fire service organizations and to apply these in a case study of the Rotterdam-Rijnmond fire service.

The paper provides review of literature on organizational change, case study of the Rotterdam-Rijnmond fire service supported by the analysis of policy documents and 30 semi-structured interviews with key persons.

Combining different theoretical approaches helps to get a more complete picture of important issues and dilemma’s in the management of change processes – which is a first step in the successful implementation of changes – whereas other approaches tend to emphasize only some and overlook others. Applied in a case study, this approach revealed serious weaknesses in the management of change within the Rotterdam-Rijnmond fire service and offered practical guides for solutions.

This paper combines insights from different theoretical approaches into a more integrated perspective that aims to be helpful as a practical tool for designing and implementing complex changes in fire service organizations.

Fire safety is a major concern of most maintenance managers in Hong Kong, especially since many recent, serious fires. To maintain a building at an acceptable fire safety level, the building fabric (structural fire protection means), as well as the building services (fire services installations), should be kept to good and efficient standards. However, maintenance budgets do not always meet ever‐increasing needs. Priorities must be set for different aspects of maintenance works, including fire safety. Priorities setting is normally based on the professional knowledge and experience of the maintenance managers, whose attitudes may affect the priority setting, as well as the decision making. Describes a study to investigate the attitudes of maintenance professionals of different backgrounds on the priority setting of various fire safety attributes. It was found that the professionals’ backgrounds do influence their priority setting. Nevertheless, they all perceived that structural means of escape and maintenance planning are important areas.

The purpose of this paper is to articulate the results of a comprehensive literature review and grassroots outreach with first responder organizations to present an operationalized framework for organizations to utilize as a blueprint in developing customized behavioral health access program (BHAP) programs.

Historically, authorities having jurisdiction (AHJ)over fire service organizations have primarily offered behavioral health interventions through Employee Assistance Programs (EAPs) or commercial insurance carriers. These programs are necessary but may prove insufficient to meet the scope and needs of trauma-exposed firefighters and the firefighters' families.

A BHAP is a comprehensive and operationalized plan which clearly specifies the mental health services fire department members and families need, where those services are available within their communities and levels and standards of care that are expected in the provision of these services.

The BHAP is becoming a world standard of behavioral health care for first responders. While some fire service agencies are beginning to create BHAP guides, developing and implementing a BHAP can be time consuming and overwhelming, particularly for departments with limited internal and external resources. While the results of this review focus on BHAP within the fire service, this framework is applicable across all first responder professions.